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Reviews of Comfort Inn Murray - Salt Lake City South

2.5 out of 5
Comfort Inn Murray - Salt Lake City South
440 West 5300 South, Murray, UT

Reviews

7.0

Good

Rating 10 - Excellent. 283 out of 1005 reviews" "
Rating 8 - Good. 262 out of 1005 reviews" "
Rating 6 - Okay. 187 out of 1005 reviews" "
Rating 4 - Poor. 128 out of 1005 reviews" "
Rating 2 - Terrible. 145 out of 1005 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ed

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for what I needed.
Stayed 1 night in May 2024

10/10 Excellent

Jo, Princeton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this particular hotel because of ratings and closeness to where we needed to meet family. Breakfast was good and gave several choices. Check in was easy as was check out.
Stayed 1 night in Apr 2024
Response from Manager on May 7, 2024
Thanks for the stay, hope to see you again.

10/10 Excellent

Yolonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and room were very nice.
Stayed 1 night in May 2024

8/10 Good

Russel

Liked: Staff & service, amenities, property conditions & facilities
location near hospital a little expensive
Stayed 1 night in May 2024

10/10 Excellent

jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 4, 2024
Thank you so much for a great review.

10/10 Excellent

Sherrilee

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The parking wasn’t the best. Need more parking by front door. Lol
Stayed 1 night in May 2024
Response from Manager on May 4, 2024
Thank you so much for a great review.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 4, 2024
Thank you so much for a great review.

2/10 Terrible

Betty

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on May 4, 2024
We wish if more details were given out.

8/10 Good

Jennifer

Traveled with family and small children
The hotel was clean. The breakfast was full of options and good. The beds were comfortable. I would stay there again.
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Every word means a lot to us. Thank You so much.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Thanks.

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 29, 2024
Thank You, Cathy. Hope to see you again.

6/10 Okay

WC

Traveled with family
Pretty bad breakfast. Our room was ok, if you don’t look at the carpet. I would not stay here again.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 27, 2024
We are in process of carpet change. Hopefully all will be good.

2/10 Terrible

Jim, TWIN FALLS

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff spoke poor English, shower had pubic hair in it from the last guest and my girlfriend left a necklace in our room and we tried several times to call the front desk and everytime we were hung up on before we could speak to anyone.
Stayed 1 night in Apr 2024
Response from Manager on Apr 27, 2024
We will improve our english next time you stay with us.

6/10 Okay

Tammie

Disliked: Amenities
You get what you pay for
Stayed 1 night in Mar 2024
Response from Manager on Apr 25, 2024
Thank You so much.

8/10 Good

Matthew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was nice- Thank you.
Stayed 4 nights in Mar 2024
Response from Manager on Apr 17, 2024
Thanks for the stay

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great, great, great place. Awesome value. Best staff ever!
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Thank you so much, it means a lot to us.

10/10 Excellent

Naomi

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very nice, staff was very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Thanks and hope to see you again

8/10 Good

Lamar

Liked: Cleanliness, staff & service, property conditions & facilities
room was nice and clean,but had no bath towels. was just an oversight and was corrected as soon as I called. breakfast was not as good . had no fresh fruit at all, poor selection of pastries.But was still overall OK
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Points have been noted, plz.

8/10 Good

Mike

Stayed 1 night in Apr 2024

8/10 Good

Karmen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and condition of the hotel were great. The location although conveniently located close to the highway, did not offer much in regards to close dining unless you wanted to eat fast food.
Stayed 6 nights in Apr 2024
Response from Manager on Apr 14, 2024
Thanks for your comments

10/10 Excellent

Shannon

Stayed 1 night in Apr 2024
Response from Manager on Apr 27, 2024
Thank you.

10/10 Excellent

Tala

Stayed 2 nights in Mar 2024
Response from Manager on Apr 22, 2024
Thanks for the comments.

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Manager on Apr 9, 2024
We are not happy to see this outcome of your stay. You stayed 4 nights had you informed us during your stay we could have tried to make your stay more comfortable.

6/10 Okay

Bryan, Lehi

Traveled with partner
Liked: Amenities
Seemed priced high for the room we stayed in. Room was quiet but bathroom was not the cleanest.
Stayed 1 night in Feb 2024
Response from Manager on Mar 31, 2024
Thanks.

6/10 Okay

Gabriela

Traveled with family
Disliked: Staff & service
Good location. Unfortunately poor customer service.
Stayed 1 night in Mar 2024
Response from Manager on Mar 30, 2024
Thanks for the stay. If you could have elaborated more.

8/10 Good

Mitchell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dona is a fantastic manager. She was on it every time something was needed. I would say that the housekeeping service should be a little more regular than after every 3rd night. Trash builds up, certain items need to be replenished (coffee/towels, etc.). Guests really don’t like to remember to call for these things - especially when the housekeeping service seems to not be available after 3pm. Otherwise, great place! Clean, great breakfast, great pool/spa!
Stayed 4 nights in Mar 2024
Response from Manager on Mar 30, 2024
Thanks for you comments, hopr to see you again.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on Mar 30, 2024
Grateful!

8/10 Good

judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Manager on Mar 30, 2024
Thank You!

4/10 Poor

Daniel

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to traveling, we arrived close to midnight but I was told to wait in the car because the room wasn't ready. At MIDNIGHT. I came back and saw the people walking with sheets like they just ran into a room and quickly changed them. The next morning, there was no shampoo in the bathroom and when my husband mentioned to the front desk, the lady all but rolled her eyes and gave her the little travel size ones, never saying anything else. Later, he also asked for towels for the pool and the lady was passive aggressive and irritated and told him he could only have 2 because everyone decided to use the pool at the same time. Were we supposed to apologize for using their amenities? If you're in a room on the bottom floor you can hear every movement, step and mattress creak from the floor above. Will never stay at this place again.
Response from Manager on Mar 26, 2024
Sorry, about your bad experience. The things have beeen noyed and conveyed for correction.

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. We had one small issue where our TV didn't work but the guy at front desk came and fixed it right away. Was so kind. It really was a great stay. Breakfast was great and the kids had fun at the pool. We will definitely stay here again.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Thank You!

10/10 Excellent

Edgar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Manager on Mar 23, 2024
Thank You!

8/10 Good

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 23, 2024
Thank You!

8/10 Good

Luke H.

Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Thanks for staying, hope to see you again.

4/10 Poor

Caleb

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The property it self was definitely unsanitary and I could hear mice in the walls and see the stains where whatever was living in the wall was urinating. I heard everything from the rooms next to me, upstairs, and in the hallway. There was a lingering smell in the hallway that lingered in the room. The staff were okay, but when we explained that there were mice in the walls they just said that’s what comes with the season as if it was normal.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 17, 2024
This is very interesting review. Unsanitary, mice in the walls, wall stains, lingering smell and what not. We checked the room after you checked it was full of trash, bad smell and stained linen. This speaks of how serious we should take your observations.

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything’s was nice
Stayed 5 nights in Mar 2024
Response from Manager on Mar 17, 2024
Thank You!

10/10 Excellent

Jennifer

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Here at for a 2 night stay! Staff was friendly and rooms were clean.
Stayed 2 nights in Mar 2024
Response from Manger on Mar 14, 2024
Thank You so much for the recognition. Hope you have a pleasant stay.

8/10 Good

Bee

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Thank You !

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Comfort Inn was better than some "higher end" Hiltons I've stayed in. I was pleasantly surprised. The room was so clean. The amenities were perfect. My only complaint, I was horrified to walk in the restroom and see the toilet paper turned backwards! Lol Seriously, I would stay here again and recommend this hotel highly. Great location too!
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Thank You, Nicole. Hope to see you soon.

10/10 Excellent

Maite, elko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the hospital
Stayed 2 nights in Feb 2024
Response from Manager on Mar 4, 2024
Thank You so much for your remarks

6/10 Okay

James

Traveled with group, Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Right by the road and very high traffic through the night
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Grateful for you stay

4/10 Poor

Glen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay there again.
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Thank you so much

8/10 Good

Dustin

Liked: Staff & service, property conditions & facilities
Solid.
Stayed 3 nights in Feb 2024
Response from Manager on Mar 2, 2024
Grateful

4/10 Poor

Natalie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The air conditioning in our room was broken and front desk said “sorry”… nothing was done about it for our entire stay. Overall room felt grimey. Security cameras do not work at this hotel! We asked about something in the parking lot and were told “sorry, call the police if you have a problem because our cameras are not working”. Add unsafe to the list.
Stayed 3 nights in Feb 2024
Response from Manger on Feb 28, 2024
We are really very sorry about your bad experiece.

4/10 Poor

Amelia

Traveled with family
Disliked: Cleanliness, staff & service
When we got to our room the bathroom was not clean everything in the room was beat up holes in the curtains the glass was broken in our window. It you touched the glass it could have cut you since it was so broken. It was not what I expected with a comfort inn.
Stayed 1 night in Feb 2024
Response from Manager on Feb 26, 2024
We are sorry for the bad experience.

8/10 Good

Sarah

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Very clean and great breakfast. Property was dated.
Stayed 1 night in Feb 2024
Response from Manager on Feb 26, 2024
Thanks for the review, it means a lot for us to improve upon further.

6/10 Okay

Tracy E.

The pool area was cold and uncomfortable to use
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Thanks for your stay. We will take care of the complaints you made.

10/10 Excellent

Jackielynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good safe place . It was clean. The breakfast was good. But if you’re looking for fancy this is not it. But a good place to stay that is on a budget this is a good option.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 19, 2024
Thanks for the remarks, it is aways our pleasure to care care of our special guests.

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Showers don’t drain lady at counter was extremely unprofessional
Stayed 1 night in Feb 2024
Response from Manager on Feb 18, 2024
We are sorry about your bad experience.

8/10 Good

Randy

Liked: Staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Feb 2024
Response from Manager on Feb 17, 2024
Thank you so much for staying. Hope to see you again.

4/10 Poor

Tom

Stayed 5 nights in Feb 2024
Response from Manager on Mar 21, 2024
Thank you, Tom.