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Reviews of Hotel Urdinola

2.5 out of 5
Hotel Urdinola
Calle Guadalupe Victoria 211, Zona Centro, Saltillo, COAH

Reviews

6.6
Rating 10 - Excellent. 78 out of 315 reviews" "
Rating 8 - Good. 71 out of 315 reviews" "
Rating 6 - Okay. 68 out of 315 reviews" "
Rating 4 - Poor. 47 out of 315 reviews" "
Rating 2 - Terrible. 51 out of 315 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Fidencio

Traveled with family
Liked: Staff & service
Hotel is beautiful but it needs remodel. Also it would be alot better if it dad ac, our visit the weather was ok but starting to feel hot. The hotel is close to everything
Stayed 1 night in Apr 2024

2/10 Terrible

Argentina

Disliked: Cleanliness, amenities, property conditions & facilities
This Hotel has an excellent location, it is near to shopping, restaurants and interesting places to visit, is in downtown of Saltillo, you can walk everywhere and iit is mostly safe, BUT, THE HOTEL NEEDS A TOTAL OVERHAUL... THE MATRESS IN THE ROOM I STAYED WAS AT LEAST 20 YEARS OLD AND FILTHY, stained, I had to put layers of clean sheets to be able to sleep in there, the pillows have to be thrown away and put new ones, needs paint and cleaning, There is no heat in the rooms so you have to use blankets an it does get cold in the winter since Saltillo is very high above sea level, all the bedding has to be changed, sheets and blankets are VERY OLD AND DIRTY, STAINED... You have to ask for clean sheets and check everything before you take the room. I love the location and parking is next door, no problem, the problem is everything else as explained... The staff in front desk is nice and helpful.... Also No irons in this hotel, I ask for one and they only had 2 and none worked... Whoever owns this hotel needs to spend some money to even rent liveable rooms!!!
Stayed 6 nights in Jan 2024

8/10 Good

Francisco

Liked: Cleanliness
Construcción antigua falta actualizarla un poco
Stayed 1 night in Jan 2024

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Edgardo

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Katt

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel ever. No towels. No cable available but TV did not work anyway. Very cold outside and bathroom window cannot be closed so room was like sleeping in the fridge. Staff said yes to everything but did absolutely nothing. If they answered the phone they just hung up so you always had to go to the desk. Horrible experience!
Stayed 1 night in Dec 2023

4/10 Poor

JOSE F

Stayed 1 night in Nov 2023

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty from the last guest and the toilet didn’t flush. The only good thing about the hotel was the proximity to the centro. We left a night early.
Stayed 2 nights in Sep 2023

2/10 Terrible

Mariya, Springfield

Traveled with family
Disliked: Staff & service, amenities
The service was terrible. Staff did not answer the phone, so my family could not reach me when I was I’ll. There was no bottled water in the room and I had to ask for towels.
Stayed 7 nights in Aug 2023

8/10 Good

Nily

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Un hôtel avec du potentiel avec un bon emplacement pour visiter à pied le centre historique. Le bâtiment est beau mais il commence à manquer d’entretien et soigner les finissons des chambres ( des câbles télé mal rangés, des fissures sur les mûrs, termites, des draps et couettes tachées et déchirées pas trop propres, un odeur de fois de égouts…)
Stayed 1 night in Jul 2023

4/10 Poor

Silvia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
olia feo y no habia papel de bano ni toallas llegamos cansados y queriamos banarnos tuvimos que pedir 3 veses toallas y papel.
Stayed 2 nights in May 2023

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Margarita Isabel

Stayed 1 night in Mar 2023

8/10 Good

Pedro

Traveled with family
Liked: Cleanliness, staff & service
Buen servicio en el hotel y bien ubicado con acceso a comercios, restaurantes, museos caminando llegas a la mayoría de los sitios interesantes del centro
Stayed 1 night in Feb 2023

2/10 Terrible

Francisco Javier

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty , not according with the price , the staff was super Kind but the hotel is on terrible condition. Not reccomended.
Stayed 1 night in Feb 2023

8/10 Good

Francisco

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Stayed 1 night in Aug 2022

8/10 Good

Carrie

Traveled with family
Liked: Cleanliness, staff & service
Staff was helpful and very pleasant. Older hotel but clean but no hot water.
Stayed 1 night in Aug 2022

8/10 Good

OSCAR ALEJANDRO

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Bonito, viejo.
El hotel en sí es muy bonito, pero está casi en el abndono. Limpio y bien atendido, pero muchas cosas ya necesitan renovarse. Ojalá le inviertan y lo salven.
Stayed 1 night in Apr 2022

2/10 Terrible

Arturo F.

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the rooms weren’t available, they didn’t honour the reservation and they moved us to another hotel, very bad customer service and communication with Expedia
Stayed 1 night in Jul 2022

2/10 Terrible

j

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 2 nights in May 2022

8/10 Good

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the old style of the building. Would like a refrigerator in rhe room.
Stayed 5 nights in May 2022

8/10 Good

artemio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This time everything was good
Stayed 4 nights in Apr 2022

8/10 Good

Terry H.

Liked: Cleanliness, staff & service
Excellent location. Lovely courtyard. Rooms need an upgrade, especially lighting. Dark room. Need abottle of water and a glass in the room.
Stayed 1 night in Apr 2022

6/10 Okay

XAVIER

Traveled with group
Ok Hotel great location downtown
Stayed 1 night in Jan 2022

6/10 Okay

XAVIER

Old Hotel but Nice Served it’s purpose
Stayed 1 night in Jan 2022

10/10 Excellent

Jesus Edgar Tavitas Trevi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a great location
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely space right in the middle of historic downtown. Affordable and the architecture gives is a special extra.
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel although very unassuming is in an excellent location of Saltillo.
Stayed 2 nights in Feb 2021

8/10 Good

CARLOS A

Liked: Cleanliness, staff & service, room comfort
Good overall
It is a very convenient hotel in the heart of the city where everything is a walking distance with no need to take a taxi. That helped us a lot to reduce transportation cost even when we had a rental car. Parking is free and it is next to the hotel in a private building, open 24 hours with no restrictions and safe. Room is decent just remodeled with rustic aparience but clean. The only but thing is the smell of old cloak coming from the bathroom and we had to open the bathroom window and it was cold. It has a gas heather in the room that you got to tell to the front person to come to light it for you to keep the room warm because it was 30 F degrees outside. Other than that, everything works good tv and wifi. I will stay again for the convenience and the price
Stayed 3 nights in Dec 2020

8/10 Good

Maximo

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good Location Old Hotel
The hotel is located one block from the government building, good bar opptions and dinning within walking distance. Shopping options just outside the door, the Hotel is very old but maintain properly for the price
Stayed 1 night in Nov 2020

10/10 Excellent

Jose, CdMx

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with history and architecture. I really dont know why rate is low
Stayed 1 night in Sep 2020
Response from Gerencia General on Oct 23, 2020
Gracias por tomarse el tiempo para contestar la encuesta en línea acerca de su reciente estancia en nuestro hotel. Agradecemos y valoramos mucho sus comentarios, y los compartiremos con todo nuestro equipo. Sus respuestas servirán de estímulo a todo nuestro personal mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios para ofrecer una experiencia excepcional para nuestros clientes. Siempre es un placer recibir comentarios positivos. Gracias nuevamente por compartir su experiencia, y lo esperamos en su próxima visita la cual será más agradable que la anterior. Atentamente,

6/10 Okay

Yolanda

Traveled with group
Disliked: Staff & service
Good location - Very old building
The location was great (walking distance from centro historico), the hotel was an old building needing upgrades - the shower did not drain - we called - they never came to fix it. Receptionist did not help us in anyway.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice garden in the courtyard. Would have appreciated some coffe in the morning
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
This hotel is in downtown , every thing is close and I didn’t use the taxi
Stayed 2 nights in Nov 2018

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Overcharged by hotels dot com hotel meh
Hotels dot com overcharged the stay, according to the front desk the site charged me 20 usd over their rates. The hotel staff is way too noisy early in the morning, and yelling to their colleagues through the hallways. Room has no A/C. Not enough towels and bathroom amenities. Room was quite small, hard to get in with the baggages
Stayed 1 night in Jun 2018

10/10 Excellent

paul, colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel for the price
Great part of town to walk around and shop, free parking in the garage is a plus, staff very nice. rooms are spartan, no air conditioning might make it miserable in the summer. For the cost of the room i was very pleased and will stay there again.

10/10 Excellent

robyn, patzcuaro

Liked: Cleanliness, staff & service, property conditions & facilities
Best location, most charming affordable place in Saltillo

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

rpablo22

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old
It looks nice on pictures, but it's old and kind of dirty. The towels have a weird smell and there's no ac.

6/10 Okay

Fernando, Matamoros

Disliked: Cleanliness
Ok hotel at downtown area
Well located hotel, right on the downtown area of Saltillo, cleanliness not the best.

6/10 Okay

Michael , Williston, ND

Liked: Cleanliness
Old world hotel, Nice change of pace
Its an old world hotel, They did well with the accommodations they have. It was obvious they tried to take care of it, everyone was doing what they could to make it a pleasant stay for me. Being here reminded me of being in a hotel in old Mexico, to those going for business, the internet was not the greatest but it did work. If you were traveling for the sole purpose of business and needed internet you may want to think twice. I enjoyed this place though, beds were comfortable and the staff was polite

10/10 Excellent

Leeanne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in city but also quiet
Great location walk to everything, also nice and quiet at night.

8/10 Good

Bart, Texas

Liked: Cleanliness, staff & service, room comfort
Right Place Right Price
This is a nice old hotel downtown. The rooms are clean, nice and comfortable. The staff was excellent.

4/10 Poor

Wilebardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jose Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical hotel with great downtown location
Stayed one night. Great location and safe. Free WiFi

8/10 Good

Robyn, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location in Saltillo
I have stayed in other places in Saltillo, and never found anything as good as this in the centro. Charming libby and gatden, adjacent parking, decent clean room.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
The hotel was in a good location, parking next to the hotel, not on site. Lots of restaurants nearby.