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Reviews of Sereno Art Hotel

3 out of 5
Sereno Art Hotel
Av. 16 de Septiembre No. 22, Centro, San Cristóbal de las Casas, CHIS

Reviews

8.8

Excellent

Rating 10 - Excellent. 63 out of 97 reviews" "
Rating 8 - Good. 21 out of 97 reviews" "
Rating 6 - Okay. 5 out of 97 reviews" "
Rating 4 - Poor. 4 out of 97 reviews" "
Rating 2 - Terrible. 4 out of 97 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge Gerardo

Tiene agua caliente
Stayed 1 night in Feb 2024
Response from Sereno Art Hotel on Mar 8, 2024
¡Gracias por tu puntuación!Te esperamos pronto!

10/10 Excellent

James E

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Sereno Art Hotel on Jan 30, 2024
¡Gracias por tu puntuación!Te esperamos pronto!

2/10 Terrible

Bibiana

Traveled with family
Disliked: Room comfort
Too noisy
This hotel is a one floor building the rooms are situated where the restaurant, bar and reception are. Our room was directory to the street on one side and right outside of our door was the reception, two full nights of not sleeping due to the noise either from the street or the reception and restaurant.
Stayed 2 nights in Aug 2023
Response from Sereno Art Hotel on Sep 30, 2023
Thank you very much for sharing your experience with us, it is very important for us to know your opinion, we are deeply sorry for the inconveniences that occurred during your stay and I assure you that we will follow up to continue improving our services, our main goal is the satisfaction of our guests. Greetings from the entire Sereno team.

4/10 Poor

bonifacio

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not what we expected, not what was on the website.
Stayed 2 nights in Jul 2023
Response from Sereno Art Hotel on Sep 30, 2023
Thank you very much for sharing your experience with us, it is very important for us to know your opinion, we are deeply sorry for the inconveniences that occurred during your stay and I assure you that we will follow up to continue improving our services, our main goal is the satisfaction of our guests. Greetings from the entire Sereno team.

8/10 Good

claudia

Stayed 1 night in Dec 2022
Response from Equipo de Sereno on Jan 9, 2023
¡Gracias por tu puntuación!Te esperamos pronto!

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2022
Response from Carolina on Aug 19, 2022
Gracias por su calificación! Todos los días buscamos mejorar nuestro servicio e instalaciones para su disfrute. Saludos y esperamos recibirlos de nuevo pronto!!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and beautiful hotel!
Stayed 1 night in Jul 2022
Response from Carolina on Aug 3, 2022
Thanks for your review, hope to meet you back again soon!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and a very very unique hotel!
Stayed 7 nights in Jul 2022
Response from Carolina on Aug 3, 2022
Thanks so much for your review! Hope to welcome you soon again and offer you a new unique experience of Chiapas!

10/10 Excellent

Alexa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom and I had a great experience at this hotel. The area was perfect, it was super close to the center of the city and near many restaurants and shops. The front desk staff, Manuel and Cristian were super helpful and made sure our stay was comfortable. The rooms were super cozy and we loved the rustic feel. Will definitely be staying here again!
Stayed 6 nights in Mar 2022

10/10 Excellent

Marc, Lake Country

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great property and location. The restaurant is also awesome.
Stayed 1 night in Jan 2022
Response from Agustin on Jan 13, 2022
Thank for visiting us best regards

10/10 Excellent

Fernanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean. Everyone was nice. Bed really comfortable and relaxing.
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not get the room I requested. They moved me to a family room at the same price which was okay, but not what was expected. The bed is extremely comfortable. Food is great.
Stayed 2 nights in May 2021

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Something different
It was an amazing game experience. Hotel is very very unique and artistic. I staid in a cabin like room. Every room is a different design .
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2020

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!! Can’t wait to come back!
Stayed 3 nights in Mar 2020

6/10 Okay

Coline

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
You are paying the location
Good location, near Zocalo, however very noisy. Missing window in my room, I have not been able to sleep the first night due to street noise. Next day, I've informed the reception, when I came back during the night, window was still not fixed.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
The courtyard was my favorite spot. The modern and traditional blend of decor was comfortable and pleasing
Stayed 8 nights in Apr 2019

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem!!
When we arrived at our hotel, we were a little put off because although we phoned ahead and said we would be arriving on the midnight bus and assured all would be well, we had to ring about a dozen times before someone arrived from the amping building. However we were shown to our charming casita. It was cold in the room but after turning on the heater, and with the help of an extra blanket we felt comfortable. The bed was wonderful - the best we have had in our 3 week trip! The casita sits in a private area in a lovely garden and has a nice hanging chair from which to relax and enjoy nature. It is called an art hotel for a reason - unique light fixtures, lamps and even bathroom taps! We loved it - rustic and chic at the same time,, The staff were very accommodating and helpful. We originally had a reservation for 3 nights, but liked San Cristóbal so much we wanted to extend our stay for another 2 nights. Unfortunately they were about to begin a 2 month renovation and could not extend us. But they lined us up with a sister hotel just around the corner and we were very please with the ease of moving to another lovely location.
Stayed 3 nights in Jan 2019
Response from . on Feb 22, 2019
Dear Ronald, thank you very much for sharing your experience with us, and an apology for not having helped you with your stay in serene art hotel since we started remodeling, I hope we can meet you again at our hotel, best regards, a hug, sereno art hotel team.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, comfortable rooms in great location
Spacious comfortable rooms, great food, perfect location!
Stayed 1 night in Nov 2018

10/10 Excellent

Isabel, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
Sereno is a big house with few rooms. My room was very big and ckean with a lot of light. The bathroom also very big. The TV has Netflix. It is ine block from everything. So nice. Perfect and also cheap
Stayed 1 night in Mar 2018

10/10 Excellent

Abby, Boulder, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious hotel right in town
Luxurious hotel. Wish we could have stayed longer!
Stayed 2 nights in Dec 2017

2/10 Terrible

Verified traveler

Disliked: Staff & service
Loud dance music from hotel DJ until late night!
Our short stay in lovely San Cristobal was marred by two things. One, the bathroom (which was open to the rest of the room in the modern style, and without a curtain or frosted glass) smelt bad and because it was 'in' the main room we couldn't escape the smell. Two, and much more problematically, the hotel had one of its apparently regular performance nights on when we were there, which are held in the courtyard from where all the rooms are accessed. This wasn't an issue when a stand up comic was on, but was unbearable when ridiculously loud dance music was played until late into the night. This was so loud that when the music finally did stop, our ears were ringing with tinnitus. When I complained, the staff were friendly but explained that they couldn't do anything as it was "an art hotel" (which reading other negative reviews seem to be their catch-all excuse). This would be fair enough if the hotel website gave any indication that guests at their raves got priority over paying hotel guests, or if this were explained at check in, but neither of these were the case. So effectively our room could not be used as a hotel room (relaxing, reading, sleeping, etc) from about 8pm until nearly midnight. This was a shame as otherwise the hotel seemed nice in general and in a great location. My advice: whatever you do, call before you book and make sure one of these performance nights are not on.
Stayed 1 night in Dec 2017

10/10 Excellent

Luis Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great boutique hotel, good staff. I stayed at Il Giardino which is quiet and you have privacy.
Stayed 1 night in Aug 2017

8/10 Good

Sally, Oklahoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love this hotel and stay here frequently.
The staff is great and very accommodating. Only downside is the water pressure, but is expected in San Cristobal. You cannot beat it for the price and location.
Stayed 4 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Conveniently located, but a bit overpriced
Overall I had a good experience at Sereno. The location is ideal and the space is really well kept and cute. I guess I just expected a little more given the price. But I was there during Semana Santa, so perhaps the prices were increased due to that. My only criticisms are: I was never oriented to the hotel by the staff. Not a huge deal since it is small, but an orientation to the spa and grounds would have been nice. Also, the WiFi service was pretty awful. Not sure they can do anything about that either, but it should be noted. I had good service, but if I moved literally a half an inch, it was gone. The other issue I had was that it rained very hard one day and the ceiling in my room leaked in multiple places. The staff were great and immediately moved me, but I also think it should be noted.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is super clean and location is very good
I had a excellent experience to stay in this hotel for 2 nights. There are well decorations and with many nice pictures. The location is exactly convenient to walk to the downtown, it just about 3-5 minutes walking. The room is super clean and big enough. The most important thing is the bed which is super comfortable to sleep. The staff are stand by for 24 hours and very nice and helpful. It is really a good choice for staying this hotel if you have plane to visit this lovely town!

8/10 Good

Marilyn, A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New kid on the block
Lovely hotel, just done, infact they were still finishing it whilst we were there. Really calming and relaxing. They are obviously still working out a few kinks. The finish isn't perfect but it's a cute place and they seem like a good bunch. Good place to stay.
Response from Andrea on Feb 8, 2017
Hi Marilyn! All the sereno team say thank you to your comments! we hope to see you soon at home! Warm regards!

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Loud partying staff but good location
Smells moldy in room due to terrible ventilation prob, staff participates in loud late night music and banter in main quad/lobby (it ended about 1am on a Tuesday). Good central location to main plaza if you don't care about sleeping or air quality.

8/10 Good

Andrew, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - but...................
Great hotel with unique decor. We stayed in the Rey room. Absolutely huge. But............very noisy bar at the end of the block which sometimes played really loud music from 8. The real gripe though was the nightclub around the corner playing really, really loud music, enough to shake the windows of our room. This went on every Thursday, Friday and Saturday from midnight until 5am.

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Aug 10, 2016
Gracias por visitarnos, ha sido un placer poder atenderte, Te esperamos de vuelta pronto!

8/10 Good

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nada espectacular, estaban en remodelación, polvoso.
Stayed 1 night in Mar 2024
Response from Sereno Art Hotel on Mar 28, 2024
Lamentamos profundamente que no haya tenido la mejor experiencia, ojala que nos pueda dar una segunda oportunidad para cambiar esta primera mala impresión que tuvo de nosotros.

10/10 Excellent

Ricardo Adalberto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una excelente alternativa de hospedaje en el centro histórico
Stayed 3 nights in Feb 2024
Response from Sereno Art Hotel on Mar 8, 2024
¡Nos da mucho gusto el que le haya agradado estar con nosotros en el hotel! Lo esperamos con los brazos abiertos para la siguiente vez que visite San Cristóbal

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitaciones amplios y cómodas.
Stayed 1 night in Dec 2023
Response from Sereno Art Hotel on Jan 12, 2024
¡Nos da mucho gusto el que le haya agradado estar con nosotros en el hotel! Lo esperamos con los brazos abiertos para la siguiente vez que visite San Cristóbal

10/10 Excellent

carlos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper
Excelente Hotel muy Buen servicio todo el personal muy amable
Stayed 2 nights in Jul 2023
Response from M on Aug 10, 2023
¡Nos da mucho gusto el que le haya agradado estar con nosotros en el hotel! Lo esperamos con los brazos abiertos para la siguiente vez que visite San Cristóbal. :)

10/10 Excellent

carlos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sereno Art Hotel on Sep 30, 2023
¡Gracias por tu puntuación!Te esperamos pronto!

4/10 Poor

Haruka

8/10 Good

Verónica Yadir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que no hay restaurante ahí, pero el de la misma cadena que está a lado es delicioso
Response from Carolina on Jan 4, 2023
Buenos días, muchas gracias por su reseña, la esperamos de vuelta en Sereno y Restaurante El Secreto pronto!Saludos cordiales!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2022
Response from Carolina on Jan 4, 2023
¡Muchas gracias por su puntuación, los esperamos pronto!

10/10 Excellent

Ludwing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Te dan bebidas al llegar, son muy amables, el lugar muy bien ubicado y cuidado
Response from Equipo de Sereno on Dec 27, 2022
¡Hola!Muchas gracias por su amable comentario. ¡Esperamos recibirlo de vuelta en el futuro!

10/10 Excellent

Edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar
Stayed 2 nights in Aug 2022
Response from Carolina on Aug 30, 2022
¡Gracias por tu opinión! ¡Te esperamos nuevamente pronto!

10/10 Excellent

abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper lindo.
Stayed 1 night in Jun 2022
Response from Carolina on Jul 4, 2022
Gracias por dejar su comentario, esperamos recibirla nuevamente pronto!

6/10 Okay

Ana Cristina Navarrete

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Está muy bien ubicado y el diseño en general es lindo. La cama y la regadera son súper buenas. Las fotos de Expedia son engañosas, parece que hay jardín y áreas de descanso pero creo que la única habitación con vista a un pasillo con plantas, es la de la foto. El patio común lo convirtieron en restaurante y todo el ruido, desde que montan para el desayuno hasta que cierran el lugar, se escucha en la habitación. La única ventana da a la calle por lo que no es posible abrirla y deja todo el espacio sin ventilación. Al llegar nos ofrecieron una bebida de bienvenida, cómo teníamos prisa no pudimos pasar a la barra a pedirla en ese momento. Más tarde, cuando quisimos tomarla, nos dijeron que no, que solo es la llegar.
Stayed 3 nights in Apr 2022

10/10 Excellent

ELIZABETH PARADA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar
El servicio fue maravilloso, todos muy atentos y amables. La ubicación es súper céntrica
Stayed 2 nights in Dec 2021

2/10 Terrible

Carlos

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sólo me gustó la ubicación. No me gustó que el personal es muy desatento, el restaurant malo y frío, las habitaciones frías, muy incómodas y mucho ruido de la calle.
Stayed 3 nights in Feb 2022

10/10 Excellent

Gerardo

Stayed 1 night in Feb 2022

10/10 Excellent

Sonia Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esta bien
El Hotel es muy bonito la decoración súper, el restaurante también muy bien. Lo único que ponen música alta hasta las 23 y las habitaciones dan todas al patio así que es imposible no oír la música.
Stayed 3 nights in Jan 2022
Response from Agustin Lopez on Jan 27, 2022
Hola! buen dia! muchas gracias por regalarnos su comentario, seguimos mejorando las instalaciones para su proxima visita, en cuestion de la musica estaremos al pendiente, bonito dia!

6/10 Okay

Carlos Fernando

Liked: Staff & service
El tipo de habitación asignado no fue de mi agrado
Stayed 4 nights in Jan 2022

10/10 Excellent

Mireya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantaron las instalaciones, todo en excelente estado y la decoración hermosa.
Stayed 2 nights in Dec 2021

8/10 Good

Gina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Agusto, lindo y super ubicado
Ame que tuvieran productos loccitane en el baño, fue una delicia! El hotel está bonito y super bien ubicado, lo malo de eso el ruido de la calle, yo escuchaba música de algún bar. La atención muy buena. No me gustó mucho que las cortinas de la habitación estaban muy transparentes, un poco más gruesas o doble cortina para poder descansar mejor y no desiertas con el sol encima
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inconveniente con la reservación
Me mandaron un correo un día antes en donde me notificaban que habían movido mi reservación a otro hotel llamado Sombra del Agua , la habitación contaba con las mismas características que el que yo había reservado desconozco el motivo por el cual me movieron la reservación a el hotel llamado sombra de agua , queda prácticamente enfrente de ellos, por ubicación bastante bien sin embargo el hotel dice que tiene Aire Acondicionado “ Si tiene pero a la vez no “ … En la noche solo se puede poner aire caliente , y por las mañanas no lo puedes mantener encendido , solo por ratos prende el aire acondicionado( menos de un minuto y se apaga ),Pregunte y me dijieron que las habitaciones no cuentan para regular el aire por uno mismo si no más bien el Hotel es el que regula la temperatura y los horarios del aire acondicionado, apesar de que san Cristobal es “Clima frío” hay ocasiones en las que se siente calor, “tiene ventanas” pero no tiene , porque realmente no se pueden abrir ya que estás dan a la calle directamente es una ventana sellada y detrás de esa ventana una ventana que se abre pero que es lo mismo porque nunca entra aire por ningún lado. El hotel se nota que ya es algo viejo sin embargo la limpieza no está mal, la cama es cómoda, el personal fue muy amable. Si buscan un hotel con Aire acondicionado para personas que lleguen a sentir calor en san Cristobal no lo recomiendo, pero si no tienen ningún inconveniente con el calor es un excelente hotel por la ubicación y es cómodo.
Stayed 1 night in Nov 2021