All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 705 out of 1205 reviews" "
10 - Excellent
705
Rating 8 - Good. 263 out of 1205 reviews" "
8 - Good
263
Rating 6 - Okay. 117 out of 1205 reviews" "
6 - Okay
117
Rating 4 - Poor. 71 out of 1205 reviews" "
4 - Poor
71
Rating 2 - Terrible. 49 out of 1205 reviews" "
2 - Terrible
49
9.0/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Patricia
Traveled with family and small children, Traveled with family
This property is more than amazing, rhey a pool with a bar. Clean rooms, mall 5 min, but the most important is the way front desk welcome you. Always look for ALBERT, TIANA OR MADISON. They are amazing.
I loved the whole experience...the staff was amazing! I will be back!
Karen
Stayed 1 night in Apr 2024
Response from MPerkins on Apr 9, 2024
Thank you for taking time to review our property. I am glad that we will be your top choice when you visit La Jolla/San Diego. We look forward to welcoming you back soon!
What an incredible stay!! We stayed here for our 8 year anniversary after switching from a different (terrible) hotel. They staff was incredible, especially Ariana at the front desk and Marty at the bar! They were SO kind and welcoming. The room was spacious and clean, and had a pretty view of the pool. We will absolutely be back as soon as we can!!
Amanda
Stayed 1 night in Apr 2024
Response from MPerkins on Apr 9, 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel soon.
Thank you for your positive comments. I am so glad that you enjoyed your stay with us! I hope your next stay is just around the corner. If there is anything that we may assist you with, please reach out.
10/10 Excellent
Ensieh
Business traveler, Traveled with family
Apr 7, 2024
Nice hotel and great staff
Ensieh
Stayed 1 night in Apr 2024
Response from MPerkins on Apr 9, 2024
Thank you for choosing to stay with us and I am glad that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.
Thank you for choosing to stay with us. I am so glad that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.
Thank you for your positive comments. I am so glad that you enjoyed your stay with us! I hope your next stay is just around the corner. If there is anything that we may assist you with, please reach out.
10/10 Excellent
Kristen
Mar 29, 2024
Liked: Cleanliness, staff & service
Kristen
Stayed 2 nights in Mar 2024
Response from MPerkins on Apr 2, 2024
Thank you for choosing to stay with us and I am glad that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.
6/10 Okay
Adelfried
Traveled with partner
Mar 27, 2024
Liked: Cleanliness, staff & service, amenities
Ver nice hotel and area. Only the condition of the mattress is poor.
Adelfried
Stayed 2 nights in Mar 2024
Response from MPerkins on Apr 2, 2024
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconvenience that you experienced during your stay, regarding the mattress. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.
Very nice and quiet. I have had good experiences with this stay.
Yee Wah
Stayed 3 nights in Mar 2024
Response from MPerkins on Mar 25, 2024
Thank you for choosing to stay with us. I am so glad that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.
Thank you for choosing to stay with us and I am glad that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.
Thank you for making our hotel your second home when you are in San Diego. Your continued patronage of our hotel is sincerely appreciated and we hope to be part of your future trips.
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.
The parking underground has poor lighting and is not clearly marked on how to get to the hotel.
Robert
Stayed 1 night in Mar 2024
Response from MPerkins on Mar 6, 2024
We appreciate you taking the time to provide us with your feedback and giving us a great score. I am very sorry that you found problems with our parking structure. This has been communicated to the concerned management company in charge of our parking. We hope to welcome you back soon.
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.
Loved everything about this location; the staff, the food, the ambiance, and how close the hotel is to many surrounding areas. Will definitely stay again when I’m in San Diego
Ashleigh
Stayed 1 night in Mar 2024
Response from MPerkins on Mar 6, 2024
Thank you for taking the time to give us your feedback about your stay at our hotel. I am glad that our staff service and location met your needs and expectations. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you are at the area.
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.
Thank you for choosing to stay with us and I am glad that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.
10/10 Excellent
larry, Escondido
Feb 26, 2024
larry
Stayed 2 nights in Feb 2024
Response from MPerkins on Mar 25, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.
Great location. Our particular room had a huge spotlight on the window which makes for a very annoying night. Otherwise the hotel is great.
Taniya
Stayed 7 nights in Feb 2024
Response from MPerkins on Feb 27, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to welcoming you again soon.
10/10 Excellent
Matthew
Feb 18, 2024
Matthew
Stayed 1 night in Feb 2024
Response from MPerkins on Mar 25, 2024
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.
Nice convenient hotel. More attention needs to be paid to overall cleanliness.
Clay
Stayed 2 nights in Feb 2024
Response from MPerkins on Feb 20, 2024
Thank you for your review. I am glad to see that overall, your experience was positive. I am disappointed that our room service and housekeeping staff did not meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.
2/10 Terrible
Jinyang
Feb 13, 2024
Jinyang
Stayed 2 nights in Feb 2024
Response from MPerkins on Mar 25, 2024
Thank you for your review. I am very disappointed to hear that you found our service to be below your standards. This is very disappointing, but we hope you give us another chance to make it up to you.
10/10 Excellent
Sandra
Traveled with partner
Feb 12, 2024
Liked: Property conditions & facilities
Great Hotel!! Beautiful Rooms with updated decorating !!!
Sandra
Stayed 3 nights in Feb 2024
Response from MPerkins on Feb 13, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.
8/10 Good
Hao
Feb 9, 2024
Hao
Stayed 1 night in Feb 2024
Response from MPerkins on Mar 25, 2024
Thank you for taking the time to review your stay with us. I am very pleased that our staff made your stay pleasant. Looking forward to seeing you again soon.
Clean and comfortable. Very friendly staff everywhere. Very close to UCSD hospital campus.
Matthew
Stayed 2 nights in Feb 2024
Response from MPerkins on Feb 13, 2024
Thank you for taking the time to review your stay with us. I am very pleased that our staff made your stay pleasant. Looking forward to seeing you again soon.
The staff was very friendly, the room was immaculate, and the overall experience was very pleasant.
Aaron
Stayed 2 nights in Jan 2024
Response from MPerkins on Feb 13, 2024
Thank you for choosing to stay with us. I am so glad that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.
10/10 Excellent
Kristin
Jan 23, 2024
Kristin
Stayed 2 nights in Jan 2024
Response from MPerkins on Feb 13, 2024
Thank you for choosing to stay with us. I am so glad that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.
The design and presumptive price point of this hotel is frankly ridiculous. The practice of adding 'destination fee' as a hidden charge is despicable. They bait-and-switched on pet fee and pets allowed, then overcharged anyway. The idea of charging for parking in this area is crazy. The layout of the hotel is awkward and not secure - there are multiple unsecured ways to get into the hotel day or night. There was evidence of illegal drug use in semi-public areas. There is an unfinished and unsecured building as part of the hotel complex. I will be looking for another place to stay in the future.
Lee
Stayed 2 nights in Jan 2024
Response from MPerkins on Feb 13, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance.
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.
Quick check in, nice room, quick check out. Room is comfy and clean
Renata
Stayed 1 night in Jan 2024
Response from MPerkins on Jan 15, 2024
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.
8/10 Good
Teresa
Jan 15, 2024
Teresa
Stayed 2 nights in Jan 2024
Response from MPerkins on Feb 13, 2024
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to welcoming you again soon.
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to welcoming you again soon.
4/10 Poor
joyce
Business traveler, Traveled with family
Jan 12, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I normally don’t post reviews but my stay is not pleasant at all. We stayed near the elevator and I didn’t sleep very well. I can hear every time it moves. It’s just a hassle to move stuff with 2 kids that’s why I didn’t bother to ask to be moved.
joyce
Stayed 1 night in Jan 2024
Response from MPerkins on Jan 15, 2024
I would like to thank you for choosing the Hyatt Regency La Jolla for your recent trip to the area. We understand that you have many options and truly do appreciate your business. I sincerely regret to hear that we were not able to meet your expectations during your stay and that you were not satisfied especially with the noise from adjacent elevator, which disrupted your sleep. Our first priority is to provide an exceptional quality service. We hope you will accept our apology and give us another opportunity to host you again soon.
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to welcoming you again soon.
10/10 Excellent
Devin
Jan 7, 2024
Devin
Stayed 1 night in Jan 2024
Response from MPerkins on Feb 13, 2024
Thank you for choosing to stay with us. I am so glad that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.
Our stay at the Hyatt Regency La Jolla was really great. The front desk was really nice and welcoming when we checked it. We were on the 10th floor which offered some nice views. The room itself was pretty spacious and clean. The dressers are a must whenever I'm in a hotel. The bathroom countertop held a lot of our toiletries and accessories. The 2 queen beds for our family of 4 was just right and we all enjoyed a good night's sleep. The facility had some nice amenities. My husband and I enjoyed hangout by the fire pit at night. Their swimming pool area is also nice. Next time, I'll make sure to bring my tennis gear so I can try out their courts. The hotel itself is pretty central to where we need to be. It's right across UCSD and it's close to a lot of nice restaurants and places to eat. This place is also close to the beaches in the La Jolla area. I highly recommend this place.
Lissa
Stayed 3 nights in Jan 2024
Response from MPerkins on Jan 9, 2024
Thank you for taking the time to give us your feedback about your stay at our hotel. I am glad that our staff service and location met your needs and expectations. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you are at the area.
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.
Everything was easy, from check in to grabbing a bite to eat down at the bar area. There is plenty of street parking as well if you don’t want to pay for the costly valet service.
Andres
Stayed 2 nights in Dec 2023
Response from MPerkins on Jan 9, 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.
8/10 Good
Mohammed Chamsi
Jan 3, 2024
Liked: Cleanliness
Mohammed Chamsi
Stayed 7 nights in Dec 2023
Response from MPerkins on Jan 9, 2024
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to welcoming you again soon.