Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Reviews of Manchester Grand Hyatt San Diego

4 out of 5
Manchester Grand Hyatt San Diego
1 Market Pl, San Diego, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2215 out of 3219 reviews" "
Rating 8 - Good. 545 out of 3219 reviews" "
Rating 6 - Okay. 223 out of 3219 reviews" "
Rating 4 - Poor. 132 out of 3219 reviews" "
Rating 2 - Terrible. 104 out of 3219 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property for the location and convenience. Would reccomend for a weekend get away!
Stayed 2 nights in May 2024
Response from Nyree on May 25, 2024
Thank you for your positive review! We're delighted you enjoyed our location and convenience. We appreciate your recommendation and hope to welcome you back for another weekend getaway soon!

10/10 Excellent

Nick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and good facilities.
Stayed 6 nights in May 2024
Response from Nyree on May 25, 2024
Thank you for the 5-star review! We're delighted to hear that our staff and facilities met your expectations. We hope to welcome you back soon!

10/10 Excellent

Djian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Mar 2024
Response from Nyree on May 25, 2024
Thank you for the 5-star review! We're delighted you had a great experience at the Manchester Grand Hyatt. We look forward to your next visit!

10/10 Excellent

Hala

Business traveler
Liked: Amenities
Excellent
Stayed 2 nights in May 2024
Response from Andrew on May 23, 2024
Thank you for giving us the opportunity to host you during your stay in San Diego, we hope to see you again soon!

8/10 Good

Fallon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Nyree on May 21, 2024
Thank you for your positive feedback! We're glad you had a good stay and appreciate your rating.

6/10 Okay

Natasha

Traveled with family and small children
Upon arrival, we found out our room wasn't ready. After waiting about 30 minutes, I requested another room. When we entered, we discovered that the sheets and pillows were dirty, despite the room supposedly being ready and clean. I immediately informed the front desk. About 15 minutes later, a supervisor came to apologize, changed the sheets, and offered a $100 credit. I wouldn't stay here again.
Stayed 2 nights in May 2024
Response from Nyree on May 20, 2024
Thank you for your feedback. We apologize for the inconvenience you experienced with your room and for the delay in resolving the issue. While we're glad our supervisor could assist, we're sorry to hear this impacted your stay. Your comments will help us improve.

10/10 Excellent

Darryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk guy was awesome. Wished I got his name but older gentleman and let us check in early.
Stayed 2 nights in May 2024
Response from Nyree on May 20, 2024
Thank you for your 5-star review! We're thrilled to hear about your positive experience with our front desk staff. We'll share your kind words with the team. We look forward to your next visit!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
This was a beautiful property with nice rooms in a convenient location. The gas lamp quarter is walkable as is Petco park. Little Italy is also walkable, though a bit farther. Lots of bars and restaurants nearby.
Stayed 3 nights in May 2024
Response from Nyree on May 20, 2024
Thank you for your 5-star review! We're delighted you enjoyed our beautiful property and convenient location. It's great to hear you took advantage of the nearby attractions and dining options. We hope to welcome you back soon!

10/10 Excellent

Ghaith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with great views and location
Stayed 2 nights in May 2024
Response from Nyree on May 20, 2024
Thank you for your 5-star review! We're delighted you enjoyed our hotel, views, and location. We hope to welcome you back soon!

2/10 Terrible

Lorrie

Stayed 1 night in May 2024
Response from Nyree on May 18, 2024
We're sorry to hear that your experience didn't meet expectations. Thank you for sharing your feedback.

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Nyree on May 18, 2024
Thank you for the 5-star review! We're thrilled you enjoyed your stay at the Manchester Grand Hyatt San Diego. Hope to see you again soon!

8/10 Good

Pauline

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, really nice and helpful!
Stayed 2 nights in May 2024
Response from Nyree on May 17, 2024
Thank you for your kind words! We're delighted to hear that our staff made your stay enjoyable. We hope to welcome you back soon!

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel; within walking distance of many things.
Stayed 3 nights in May 2024
Response from Nyree on May 17, 2024
Thank you for your wonderful review! We're glad you enjoyed our convenient location and hope to see you again soon.

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel clean with friendly staff. Close to everything and mainly the convention center.
Stayed 6 nights in May 2024
Response from Nyree on May 17, 2024
Thank you for your positive review! We're pleased you found our hotel clean, friendly, and conveniently located. We look forward to your next visit!

10/10 Excellent

Mitra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in downtown and close to many restaurants and nice walk on pier
Stayed 4 nights in May 2024
Response from Aleksandra on May 15, 2024
Thank you for the 5-star review! We're delighted to hear that you enjoyed our convenient location and the scenic walks nearby. We hope to welcome you back soon for another wonderful stay at the Manchester Grand Hyatt San Diego!

8/10 Good

Susan, Little River

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed everything about the hotel, but we’re a little surprised that the breakfast/ brunch on Mothers’ Day was no different from the day before. A complimentary Mimosa would have been nice.
Stayed 3 nights in May 2024
Response from Aleksandra on May 15, 2024
Thank you for sharing your experience. We're glad you enjoyed your stay overall. We appreciate your suggestion regarding Mother's Day brunch and will consider how we can make special occasions even more memorable in the future. We hope to welcome you back soon!

10/10 Excellent

Brian

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this property over 20 times and it never disappoints!
Stayed 2 nights in Mar 2024
Response from Aleksandra on May 15, 2024
Thank you for your loyalty and continued trust in choosing to stay with us at the Manchester Grand Hyatt in San Diego. We are thrilled to hear that we continue to meet your expectations every time you visit. Looking forward to welcoming you back soon!

6/10 Okay

Melanie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
View was nice. Staff were friendly. Tub aged. Noise was excessive with windows closed late at night and very early. Promoted EV charging but inadequate number and speed very poor.
Stayed 2 nights in May 2024
Response from Aleksandra on May 15, 2024
Thank you for taking the time to share your thoughts. We're glad to hear you enjoyed the view and found our staff friendly. We apologize for the issues with the noise and the EV charging stations. Your feedback is invaluable and we'll look into these concerns. We hope to have another opportunity to impress you in the future.

10/10 Excellent

Raymond w.

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Aleksandra on May 14, 2024
Thank you for the fantastic rating! We're thrilled to hear that you had an excellent experience at the Manchester Grand Hyatt San Diego. We hope to welcome you back soon!

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One minor detail... The hot water was not consistent
Stayed 1 night in May 2024
Response from Aleksandra on May 15, 2024
Thank you for bringing this to our attention. We apologize for the inconsistency with the hot water and appreciate your understanding. Rest assured, we're looking into this matter to ensure it is addressed promptly. Thank you for staying with us at the Manchester Grand Hyatt San Diego.

4/10 Poor

Jason

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
One room smelled of cigarette smoke. The next romm has a broken faucet
Stayed 4 nights in May 2024
Response from Aleksandra on May 14, 2024
Thank you for bringing these issues to our attention. We apologize for the inconvenience caused by the cigarette smoke smell and the broken faucet in your rooms. We strive to maintain high standards of cleanliness and functionality, and we'll address these matters promptly. Thank you for your feedback.

10/10 Excellent

Tracy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the water lots of walking tome
Stayed 4 nights in May 2024
Response from Aleksandra on May 13, 2024
Thank you for staying with us at the Manchester Grand Hyatt San Diego and for your review. We're glad to hear you enjoyed our waterfront location and the opportunity for pleasant walks. We look forward to welcoming you back soon!

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Loved that everything was super close and walkable. Facilities were great, had fun playing pickleball and shooting hoops.
Stayed 2 nights in May 2024
Response from Aleksandra on May 13, 2024
Thank you for the wonderful review! We're thrilled to hear you enjoyed our convenient location and had fun with the available activities. We hope to welcome you back soon for more pickleball and basketball fun at the Manchester Grand Hyatt San Diego!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience in San Diego with staff and property!!
Stayed 2 nights in May 2024
Response from Aleksandra on May 13, 2024
Thank you for the wonderful feedback! We're thrilled to hear that you had a great experience with our staff and property. We hope to welcome you back to the Manchester Grand Hyatt San Diego soon!

10/10 Excellent

Thorin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Aleksandra on May 15, 2024
Thank you for the excellent rating! We're thrilled to hear you enjoyed your stay at the Manchester Grand Hyatt San Diego. We hope to welcome you back soon!

8/10 Good

Brandy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was nice good views Buffett was the worst I’ve ever had and it was Mother’s Day won’t be back food was microwaved trash
Stayed 1 night in May 2024
Response from Aleksandra on May 13, 2024
Thank you for sharing your thoughts about your stay at the Manchester Grand Hyatt. We’re glad to hear you enjoyed the room and the views. I'm truly sorry to hear about your disappointment with the buffet on Mother's Day. We aim to provide excellent dining experiences, and it's clear we missed the mark during your visit. We appreciate your feedback and will use it to improve.

10/10 Excellent

Jaime

Room had some technical issues, bathroom smelled of mildew
Stayed 1 night in May 2024
Response from Aleksandra on May 13, 2024
Thank you for sharing your experience. I'm sorry to hear about the issues you encountered with your room and the bathroom. Your feedback is valuable to us, and we'll make sure to address these concerns promptly. We hope to have another opportunity to provide you with a better experience in the future.

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Aleksandra on May 13, 2024
Thank you for the five-star rating! We're thrilled you had a great experience at the Manchester Grand Hyatt San Diego. Looking forward to welcoming you back soon!

4/10 Poor

Gary

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Aleksandra on May 13, 2024
Thank you for taking the time to rate your stay at the Manchester Grand Hyatt San Diego. We’re sorry to see that your experience didn’t meet your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Marlena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Just the shower area in the room was a little messy.
Stayed 1 night in May 2024
Response from Aleksandra on May 13, 2024
Thank you for your feedback and the great rating! I'm glad you enjoyed your stay, and I appreciate you letting us know about the shower area. We'll address that right away to ensure everything is perfect for your next visit.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the wait to use the elevators on the inside. Also the elevator to the garage only one works.
Stayed 2 nights in May 2024
Response from Aleksandra on May 13, 2024
Thank you for sharing your feedback. We apologize for the inconvenience caused by the wait times for the elevators and the issue with the garage elevator. We are continuously working on improving our facilities and appreciate your patience.

4/10 Poor

michelle

Traveled with family
Liked: Property conditions & facilities
This is very nice property close to everything. We had a nice view of the marina BUT if you are looking for a good nights sleep don’t stay here. Beds are terribly uncomfortable! Stiff hard mattresses. For what you pay should be more comfortable.
Stayed 1 night in May 2024
Response from Aleksandra on May 13, 2024
Thank you for sharing your thoughts about your stay at the Manchester Grand Hyatt. It’s great to hear that you enjoyed the view and our convenient location. I’m sorry to hear that the beds did not meet your expectations for comfort. We appreciate your feedback and will consider it as we strive to improve our guest experience.

10/10 Excellent

Pejman

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 1 night in May 2024
Response from Aleksandra on May 13, 2024
Thank you for the positive feedback! We're thrilled to hear you had a great experience at the Manchester Grand Hyatt San Diego. Looking forward to welcoming you back soon!

6/10 Okay

Lizett

Liked: Cleanliness, property conditions & facilities
Close to shops
Stayed 1 night in May 2024
Response from Nyree on May 11, 2024
Thank you for your review. We're glad you enjoyed our convenient location close to the shops. We hope to have another opportunity to serve you in the future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my favorite hotels in San Diego. The last time I stayed, it was before Covid and coming back is such a treat! The location is perfect, the rooftop bar is amazing and it’s just a very attractive property. I will keep coming back every chance I get!!!
Stayed 1 night in May 2024
Response from Nyree on May 11, 2024
Thank you so much for your glowing review and for choosing us again for your stay in San Diego! We're delighted to hear that you continue to enjoy our location, rooftop bar, and the overall ambiance of our property. We look forward to your next visit!

8/10 Good

Taysean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around downtown was great and the view was spectacular.
Stayed 2 nights in May 2024
Response from Nyree on May 11, 2024
Thank you for sharing your positive experience! We're thrilled to hear you enjoyed the downtown area and the spectacular views from our hotel. We appreciate your feedback and look forward to welcoming you back soon!

8/10 Good

Pedro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the ease of having stores and restaurants nearby. Room wasn’t the cleanest and the tv remote didn’t work so we couldn’t watch tv. The air conditioning also wasn’t super great
Stayed 1 night in May 2024
Response from Nyree on May 9, 2024
Thank you for your review and for appreciating the convenient location of our hotel. We apologize for the issues with the cleanliness, TV remote, and air conditioning. We are committed to addressing these concerns to enhance our guest experience. We hope to welcome you back for a smoother stay in the future.

10/10 Excellent

Phyllis, Aurora

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Jerri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Nyree on May 9, 2024
Thank you for the perfect rating! We're thrilled you had a great experience at the Manchester Grand Hyatt San Diego. We hope to welcome you back soon!

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Good stuff
Stayed 2 nights in May 2024
Response from Nyree on May 9, 2024
Thank you for the perfect rating! We're thrilled you had a great experience at the Manchester Grand Hyatt San Diego. We hope to welcome you back soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nyree on May 9, 2024
Thank you for the perfect rating! We're thrilled you had a great experience at the Manchester Grand Hyatt San Diego. We hope to welcome you back soon!

8/10 Good

Adam Edward

Liked: Cleanliness, staff & service
Fan broken, window curtain damaged. Water damge on ceiling in bathroom
Stayed 3 nights in May 2024
Response from Nyree on May 9, 2024
Thank you for your feedback and the 4-star rating despite the issues you encountered. We apologize for the inconveniences with the fan, curtain, and bathroom ceiling. Your comments are important to us, and we will address these matters promptly. We look forward to providing you with a more seamless experience on your next visit.

8/10 Good

William

Stayed 1 night in May 2024
Response from Nyree on May 25, 2024
Thank you for the 4-star rating! We're glad you enjoyed your stay and appreciate your feedback. We hope to see you again soon!

10/10 Excellent

Marissa, victorville

Stayed 1 night in Mar 2024
Response from Nyree on May 5, 2024
Thank you for your perfect rating. We are thrilled to hear that your experience at our hotel was so positive! Your satisfaction is our top priority, and we are glad we met your expectations. We hope to have the pleasure of welcoming you back soon. If there is anything more you would like to share about your stay, we would love to hear from you.

10/10 Excellent

Vincent

Stayed 1 night in Apr 2024
Response from Nyree on May 25, 2024
Thank you for the 5-star rating! We're thrilled to hear you enjoyed your stay at the Manchester Grand Hyatt. We hope to welcome you back soon!

6/10 Okay

Jeannie, los angeles

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Nyree on May 4, 2024
Thank you for taking the time to rate your experience at our hotel. We're sorry to hear that your stay didn't fully meet your expectations. Your feedback is invaluable to us as we strive to improve our services and guest experience. We hope to welcome you back for an improved experience.

4/10 Poor

Rizvi

Liked: Cleanliness
Disliked: Property conditions & facilities
After paying close to an arm and a leg per night at a 4 star hotel, you dont expect to run into conditions of those that replicate a stay at a 2 star or better yet, a motel. Unfortunately for me and my girlfriend, thats exactly what happened. Paid extra to get a corner room with floor to ceiling type windows but, the windows were dirty. The handle to one of the drawers that was supposed to fixated in a horizontal position was damaged and hung loosely vertical instead. The mirror in the bathroom had what seemed to be, burn damage from the LED lighrs behind it? So as a layer of mirror film was burning away, you could see the wall in the back. And it was burning away in several places. The condition of the room from afar looked clean but as you got close and personal. All the wear was more than visible. There were so many other options for us to stay this weekend and it seems like we fell victim to catfishing from a hotel. Probably wouldn't stay here but we fell in love with the modernized lobby and view from the rooftop bar. Oh and did I say this was an Anniversary surprise from me to my girlfriend?
Stayed 1 night in Mar 2023
Response from Nyree on May 2, 2024
Thank you for sharing your feedback on your recent stay at our hotel. We are truly sorry to hear that your experience, especially during such a special occasion as your anniversary, did not meet your expectations. We understand how disappointing this must have been for you and your girlfriend, from the unclean windows to the maintenance issues with the furniture and bathroom mirror. We are currently planning renovations that aim to address and improve the overall guest experience. While we are glad you enjoyed our modern lobby and the views from the rooftop bar, we recognize that the condition of your room was not up to standard, and we are committed to making necessary improvements.If you would like to discuss this further, we are here to listen. We hope to have the opportunity to welcome you back and provide a more positive experience that truly reflects the high standards of our hotel.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and amazing staff
Stayed 6 nights in Mar 2024
Response from Nyree on May 2, 2024
Thank you for your feedback! We hope to welcome you back again soon for another great stay!

10/10 Excellent

Ann

Stayed 1 night in Apr 2024
Response from Nyree on May 22, 2024
Thank you for the 5-star rating! We're thrilled you had an excellent stay at the Manchester Grand Hyatt San Diego. We hope to welcome you back soon!

10/10 Excellent

Hillary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nyree on May 2, 2024
Thank you for your feedback! We hope to welcome you back again soon for another great stay!