3 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers

Reviews of Sheraton San Diego Hotel and Marina

4 out of 5
Sheraton San Diego Hotel and Marina
1380 Harbor Island Dr, San Diego, CA

Reviews

7.8

Good

Rating 10 - Excellent. 1035 out of 2237 reviews" "
Rating 8 - Good. 461 out of 2237 reviews" "
Rating 6 - Okay. 300 out of 2237 reviews" "
Rating 4 - Poor. 229 out of 2237 reviews" "
Rating 2 - Terrible. 212 out of 2237 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy, Long Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious room with a great view of the marina. A fair amount of noise in the night, however, with banging and trucks backing up outside.
Stayed 1 night in May 2024
Response from Sean Clancy on May 9, 2024
Hi Timothy, thank you for taking the time to leave a review. We are thrilled to hear that you enjoyed our newly renovated guestrooms and stunning views of the Marina. We greatly appreciate your feedback and will be taking it into consideration for the future. It was a pleasure to host you and we hope to welcome you back to San Diego soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Iris Chen on May 9, 2024
Thank you for your feedback, Michael! We appreciate your rating and are glad to hear that you had a positive experience. If there's anything specific you'd like to share, please feel free to reach out.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place.
Stayed 3 nights in Apr 2024
Response from Sean Clancy on May 7, 2024
Hi Michael, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property and greatly appreciate the positive feedback. It was a pleasure to have you as a guest and we look forward to welcoming you back to San Diego soon.

10/10 Excellent

Tom, La Habra Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sean Clancy on May 8, 2024
Hi Tom, thank you for taking the time to leave a review. We are thrilled to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon. It was a pleasure to have you as a guest.

10/10 Excellent

Rosemarie

Stayed 2 nights in Mar 2024
Response from Mim Dodson on May 7, 2024
Dear Rosemarie, thank you for taking the time to leave a review. We are pleased to hear that you had an exceptional stay and look forward to welcoming you back to San Diego soon. It was a pleasure to have you as a guest!

10/10 Excellent

rima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sean Clancy on May 6, 2024
Hi Rima, thank you for taking the time to leave a review regarding your stay. We are delighted to hear that your visit exceeded your expectations and look forward to welcoming you back again soon.

8/10 Good

Timothy, Long Beach

Liked: Cleanliness, amenities, property conditions & facilities
The room was very spacious and clean, but there were banging noises and what sounded like trucks backing up throughout the night (which made it hard to sleep).
Stayed 1 night in May 2024
Response from Iris Chen on May 4, 2024
Thank you, Timothy, for your review! We're pleased that you enjoyed your room, and we sincerely apologize for the disturbances that affected your sleep. Please be assured we'll address this issue promptly to enhance our guests' overall experience. We appreciate your feedback and hope to welcome you back for a more restful stay.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my time there.
Stayed 1 night in Apr 2024
Response from Sean Clancy on May 3, 2024
Hi Ashley, thank you for taking the time to leave a review. We are pleased to hear that you had an exceptional stay and look forward to welcoming you back to San Diego soon. It was a pleasure to have you as a guest.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a short stay but it was wonderful! They were quick to fix the refrigerator when it wasn’t cooling.
Stayed 3 nights in Apr 2024
Response from Mim Dodson on May 2, 2024
Dear Eric,Thank you for taking the time to share your experience with us! We are thrilled to hear that you had a wonderful stay with us, despite the minor issue with the refrigerator. Providing prompt and efficient service is a top priority for us, and we are delighted that our team was able to resolve the issue quickly for you.Your positive feedback is greatly appreciated, and we will be sure to share your kind words with our team. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Excellent

amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rented bikes and were able to explore from the hotel easily. The staff was professional and friendly and accomodating.
Stayed 4 nights in Apr 2024
Response from Mim Dodson on May 2, 2024
Thank you for sharing your experience with us! We are thrilled to hear that you enjoyed exploring the area with our rental bikes and that our staff provided professional, friendly, and accommodating service throughout your stay. Providing convenient amenities and exceptional service is important to us, and we are glad we could contribute to your positive experience. We hope to be able to host you again in the future!

10/10 Excellent

Nilas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in all aspects
Stayed 1 night in Apr 2024
Response from Mim Dodson on May 1, 2024
Good day, Nilas, Thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are pleased to hear that your visit exceeded your expectations and look forward to welcoming you back soon. It was a pleasure to have you as a guest.Best regards,Sheraton San Diego Hotel & Marina

8/10 Good

Troy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Even though the property under construction it was still Very nice wish the hot tubs would have been available Will definitely stay again
Stayed 2 nights in Apr 2024
Response from Mim Dodson on May 1, 2024
Good day, Sue, Thank you for taking the time to leave a review. We understand your frustration and will be bringing this feedback to our staff's attention. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.Best regards,Sheraton San Diego Hotel & Marina

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Celebrated our anniversary and was treated like royalty.
Stayed 1 night in Apr 2024

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel, stunning views, great prices, excellent service.
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 29, 2024
Hi Jamie, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property and experienced exceptional guest service. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

8/10 Good

Huw, Woodstock

Liked: Cleanliness, staff & service, property conditions & facilities
Great and convenient
Stayed 1 night in Apr 2024
Response from Mim Dodson on May 2, 2024
Dear Huw, Thank you for your feedback! We are delighted to hear that you had a great and convenient stay with us. Providing a seamless and enjoyable experience for our guests is our top priority, and we are thrilled that we were able to meet your expectations. We hope to have the opportunity to welcome you back for another great stay in the future!

10/10 Excellent

Lenworth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location!
Stayed 3 nights in Mar 2024
Response from Sean Clancy on Apr 29, 2024
Hi Lenworth, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are pleased to hear that your visit exceeded your expectations and look forward to welcoming you back soon. It was a pleasure to have you as a guest.

6/10 Okay

Sue

Traveled with family
Liked: Cleanliness
We were disappointed to find that this hotel is getting old and run down. We arrived and found that one of the beds in our room was made with 1/2 of a sheet. This bed had sheet across the upper half of the bed, and none at the bottom. We advised the front desk. When I asked to see if the sheet had been changed, I was told that housekeeping said there was no issue with the sheets. Obviously someone is not doing their job.
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 29, 2024
Hi Sue, thank you for taking the time to leave a review. We understand your frustration and will be bringing this feedback to our staff's attention. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.

6/10 Okay

Glen

Traveled with family
Liked: Property conditions & facilities
very poor options for eating
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 23, 2024
Hi Glen, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 23, 2024
Hi Melinda, thank you for taking the time to leave a review. We are pleased to hear that you had an exceptional stay and look forward to welcoming you back to San Diego soon.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing time while we were on tour here. Great place to stay!!
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 23, 2024
Hi Samuel, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay in San Diego and look forward to welcoming you back soon. It was a pleasure to host you.

8/10 Good

Ali

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
I stayed in Bay tower. It appears that the rooms need some remodeling, painting a.d upgrade.
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 22, 2024
Hi Ali, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration. It was a pleasure to host you and we hope to welcome you back to San Diego soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautuful hotel!
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 23, 2024
Hi Lisa, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that you enjoyed the property and look forward to welcoming you back again soon. It was a pleasure to have you as a guest.

2/10 Terrible

Artashes

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Parking for hotel guests should be free
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 22, 2024
Hi Artashes, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We hope to regain your trust and welcome you back soon by providing an exceptional experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 22, 2024
Hi Michael, thank you for taking the time to leave a review. We are pleased to hear that you had an exceptional stay and look forward to welcoming you back to San Diego soon.

6/10 Okay

Kalynn

Stayed 2 nights in Apr 2024
Response from Sean Clancy on May 9, 2024
Hi Kalynn, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration for the future. We hope to welcome you back to San Diego soon and provide an exceptional experience.

10/10 Excellent

Rod

Stayed 1 night in Apr 2024
Response from Sean Clancy on May 9, 2024
Hi Rod, thank you for taking the time to leave a review. We are thrilled to hear that you had an excellent visit and look forward to welcoming you back to San Diego soon.

8/10 Good

Daniel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Of course the location is beautiful and restful to the eye. My only complain is that I felt almost $500 for one night was a bit rich when a breakfast wasn't even provided.
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 16, 2024
Hi Daniel, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property's beautiful location and had an excellent stay. We understand your frustration and will be taking this feedback into consideration for the future. It was a pleasure to have you as a guest and we look forward to welcoming you back to San Diego soon.

10/10 Excellent

Erin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views of the marina, close to airport but quiet
Stayed 2 nights in Apr 2024
Response from Sean Clancy on Apr 15, 2024
Hi Erin, thank you for taking the time to leave a review. We are thrilled to hear that you enjoyed the property's stunning views of the Marina and close proximity to the airport. It was a pleasure to have you as a guest and we look forward to welcoming you back again soon.

10/10 Excellent

Junchen, Concord

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Sean Clancy on Apr 15, 2024
Hi Junchen, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent stay and look forward to welcoming you back to San Diego in the future.

10/10 Excellent

Andrew

Excellent ribeye steak dinner. Servers were fantastic. Bar was under stocked. Hotel was pricy but worth it.
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 15, 2024
Hi Andrew, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the hotel's newly renovated restaurant and greatly appreciate your feedback. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

6/10 Okay

Christine

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Nothing unique about the property. The check-in area looks run down and is not the best first impression. The check-in person was the best part of the stay. The bed was so tall it should have come with steps. I never thought toilet seats could be uncomfortable, but Sheraton definitely found them. The check-out person should give out the card needed to get out of the parking lot instead of making guests walk all the way back. Poor service.
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 15, 2024
Hi Christine, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great, construction not so much.
Stayed 1 night in Apr 2024
Response from Iris Chen on Apr 13, 2024
Thank you, Kevin, for your feedback! We're glad you enjoyed your stay overall. We apologize for any inconvenience caused by the construction. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for an even better experience in the future.

6/10 Okay

Dan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The Restaurant at the bay tower was sub par.
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 12, 2024
Hi Dan, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration for the future. We hope to welcome you back to San Diego soon to see the completed transformation of the property.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful during our stay. The bellman actually walked into the parking lot and offered to help us with our bags. That was something I had never had done before.
Stayed 1 night in Apr 2024
Response from Iris Chen on Apr 27, 2024
Thank you, Michael, for your positive review! We're delighted you found our staff friendly and helpful. It's wonderful to hear about the exceptional service provided by our bellman. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable stay.

10/10 Excellent

Debra

Liked: Amenities, property conditions & facilities
I was treated so well!!! Kindness, and professional service rolled into one. This hotel helped me feel there is still awesome customer service in this world!!! A FAR difference with the last “5” star hotel I was at!! Thank You!!! Deb
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 12, 2024
Hi Deb, thank you for taking the time to leave a review. We are pleased to hear that your stay exceeded your expectations and that you experienced excellent guest service. It was a pleasure to have you as a guest and we look forward to welcoming you back again soon.

8/10 Good

Lori, San Jose

Traveled with family
Liked: Cleanliness, staff & service
It was ok for the price but under construction and it was not mentioned beforehand. Pool is not available either.
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 11, 2024
Hi Lori, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration. We hope to welcome you back to San Diego soon to see the completed transformation of the property.

8/10 Good

Ushangi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
all good
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 11, 2024
Hi Ushangi, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent visit and look forward to your next stay with us.

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel still under renovation but rest of it is excellent and outstanding ! We will come back again .
Stayed 2 nights in Mar 2024
Response from Sean Clancy on Apr 11, 2024
Hi Victor, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that your stay exceeded your expectations and would be delighted to welcome you back soon to see the completed transformation of the property.

10/10 Excellent

Timothy, CLARKDALE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with very nice amenities. Well kept, clean and comfortable. Next time, hoping to have more time to enjoy all that it offers.
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 10, 2024
Hi Timothy, thank you for taking the time to leave a review. We are thrilled to hear that you enjoyed the property and greatly appreciate your feedback. It was a pleasure to have you as a guest and we look forward to welcoming you back to San Diego soon.

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Sheraton. Both properties are beautful. Upon arrival we realized we went to the wrong tower. The staff was very accomadating and understanding. They offered us many options to accommodate us and held our bags for us and even brought them over to the other tower. We thought we were going to have to walk to the other tower, totally fine 5min walk, but they offered to bring us with the golf cart along with our bags. What a nice surprise. Everyone was very nice and professional. The property eas pretty much close to everything or a 10 min drive. We will definitely stay again
Stayed 2 nights in Apr 2024
Response from Sean Clancy on Apr 9, 2024
Hi Hayley, thank you for taking the time to leave a review. We are delighted to hear that you experienced exceptional guest service and enjoyed the property's central location. It was a pleasure to host you and we look forward to your next stay with us.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sean Clancy on Apr 9, 2024
Hi Donna, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent visit and greatly appreciate your feedback. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sean Clancy on Apr 8, 2024
Hi Brenda, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay in San Diego and look forward to welcoming you back again soon. It was a pleasure to have you as a guest.

10/10 Excellent

Lucerito

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and welcoming, the halls smelled fresh, clean, vibrant so did the rooms.
Stayed 1 night in Jan 2024
Response from Sean Clancy on Apr 8, 2024
Hi Lucerito, thank you for taking the time to leave a review. We are thrilled to hear that your stay exceeded your expectations and look forward to welcoming you back to San Diego soon.

10/10 Excellent

Karen, Las vegas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Some parts of property slightly dated but appears to be under renovations. I had no issues or complaints during my stay.
Stayed 3 nights in Apr 2024
Response from Iris Chen on Apr 5, 2024
Thank you, Karen, for your kind words! We're delighted you enjoyed the interaction with our staff. We greatly appreciate your understanding regarding the property's renovations. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay!

10/10 Excellent

Gohar

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I like this hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Alba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great! Very clean! Hospitality was amazing!
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 5, 2024
Hi Alba, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and experienced exceptional guest service. We greatly appreciate the positive feedback and look forward to welcoming you back to San Diego soon.

10/10 Excellent

Raffaello

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sean Clancy on Apr 5, 2024
Hi Raffaello, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent time in San Diego and look forward to welcoming you back soon. It was a pleasure to have you as a guest.

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Nice pool and the rooms were clean. The onsite dining is nice but a bit pricey.
Stayed 1 night in Apr 2024
Response from Sean Clancy on Apr 4, 2024
Hi Linda, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed your stay and experienced exceptional guest service. We greatly appreciate your feedback and will be taking it into consideration for the future. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

2/10 Terrible

Nikolay

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Absolutely the most horrible experience with Sheraton in my life so far. I stayed in Marina Tower last week.The hotel is under some remodeling. No swimming pools, only one overpriced restaurant, remodeling noise starts at about 7 am. I think this actually could be a nice place to stay, but not at this time. Nikolay
Stayed 3 nights in Mar 2024
Response from Sean Clancy on Apr 2, 2024
Hi Nikolay, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We would be delighted to welcome you back soon to see the completed transformation of the property and provide an exceptional guest experience.

8/10 Good

Rachel

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Sean Clancy on Apr 1, 2024
Hi Rachel, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon.