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Reviews of Hotel Palmeras Chula Vista

2 out of 5
Hotel Palmeras Chula Vista
230 Broadway, Chula Vista, CA

Reviews

7.0

Good

Rating 10 - Excellent. 538 out of 1589 reviews" "
Rating 8 - Good. 365 out of 1589 reviews" "
Rating 6 - Okay. 219 out of 1589 reviews" "
Rating 4 - Poor. 187 out of 1589 reviews" "
Rating 2 - Terrible. 280 out of 1589 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in May 2024
Response from Gabriel on May 11, 2024
Dear Erick Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, we appreciate your comments. Thank you again for sharing, and we hope to see you soon at Hotel Palmeras.

6/10 Okay

John

Liked: Staff & service, property conditions & facilities
Little disappointed it took over a week to get deposit back I should not have to call to do this .
Stayed 1 night in Apr 2024
Response from . on May 7, 2024
We value your feed back we will contact the corresponding department. We hope to see you in the near future. Thank you.

6/10 Okay

Alejandro

Disliked: Staff & service
Bad
Stayed 1 night in Jan 2024

8/10 Good

Angela

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wi-Fi didn’t work
Stayed 2 nights in May 2024
Response from . on May 7, 2024
Thank you for taking the time to share your comments about your recent stay with us. We are sorry you encountered with the wifi. Our goal is to provide outstanding hospitality in all areas of our hotel. We are grateful for your feedback as we continually strive to improve our efforts.

2/10 Terrible

Angel

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
There were bikers that keep bumping music well past midnight, until 4am to be exact. I know it’s a hotel and maybe people go to party and stuff but that was just plain disrespectful and annoying to us and everyone around. I will never come here again, and the dude gave us the wrong room, we asked for a queen single bed and instead got 2 full size beds, therefore being next to these people.
Stayed 1 night in Apr 2024
Response from Lillianna on May 2, 2024
Dear angel, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.

4/10 Poor

SahMoni

Disliked: Staff & service, amenities, property conditions & facilities
Walls were dirty, the table and chairs were filthy! Shower curtain was old and fell off multiple time throughout my stay! The room next to mines got raided by police at 5 am with guns pointed! The floor also was not swept or mopped upon arrival, it was trash under the bed! Cleaning staff was a 2/10 and was not very helpful. WAS NOT THE BEST!
Stayed 4 nights in Apr 2024
Response from Lillianna on May 2, 2024
Dear sahmoni, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We have taken note of all the concerns you raised to address them adequately, and we hope you will give us another chance to redeem ourselves the next time your travels bring you this way

2/10 Terrible

Brianna

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Apr 2024
Response from Gabriel on May 1, 2024
Dear Brianna Guest Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. Please know our front desk is staffed around the clock to make your stay as comfortable as possible. Thank you for your valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.

2/10 Terrible

Veronica

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty an awful experience DO NOT recommend
Stayed 1 night in Apr 2024
Response from Gabriel on Apr 29, 2024
Dear Veronica, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We have taken note of all the concerns you raised to address them adequately, and we hope you will give us another chance to redeem ourselves the next time your travels bring you this way.

2/10 Terrible

Leslie

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Staff were all friendly but that is the only good thing about this place. The rooms look like they have never been cleaned in years and the sheets were dirty and stained when we got there. Roaches crawling in our room and earwigs in the beds. I didn’t mind the sketchy people as I knew the location is a rough part of town however I would think for how much I spent I could at least get bed sheets with no stains. This place needs to deep clean every inch of the rooms or just shut down all together.
Stayed 4 nights in Apr 2024
Response from Gabriel on Apr 29, 2024
Dear Leslie, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We have taken note of all the concerns you raised to address them adequately, and we hope you will give us another chance to redeem ourselves the next time your travels bring you this way.

2/10 Terrible

Ronald

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So far I have found empty drug baggies, Syringe caps and parts, blood on the curtains and the police raided the room 3 doors down. I’m very disappointed that I made a non refundable reservation.
Stayed 1 night in Apr 2024
Response from Hotel Palmeras on Apr 27, 2024
Dear Ronald, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We have taken note of all the concerns you raised to address them adequately, and we hope you will give us another chance to redeem ourselves the next time your travels bring you this way

10/10 Excellent

Jose

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gabriel on Apr 28, 2024
Dear Jose Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, we appreciate your comments. Thank you again for sharing, and we hope to see you soon at Hotel Palmeras.

8/10 Good

Roberto

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel stay was overal ok... could improve on one mattress... and it was a friday so you could see a couple of women dressed to party being pick up by cars... but other than that... no noises, the room clean... it was ok to stay the night... could stay again if need it..
Stayed 1 night in Apr 2024
Response from . on Apr 26, 2024
Thank you for your review. We sincerely apologize for the disappointment you experienced during your stay. Your feedback is important to us, and we regret that your experience fell short of our expectations. We will do our best to address these issues with the corresponding departments. Thank you for choosing Hotel Palmeras.

10/10 Excellent

Ana sofia

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the pool and the hot tub
Stayed 1 night in Apr 2024
Response from Hotel palmeras on Apr 25, 2024
Thank you for your 5 rating!

2/10 Terrible

Erika

Traveled with family
BED BUGS ! BED BUGS! BED BUGS ! Run from this place .
Stayed 2 nights in Apr 2024
Response from Gabriel on Apr 24, 2024
Dear Erika Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. Please know our front desk is staffed around the clock to make your stay as comfortable as possible. Thank you for your valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.

6/10 Okay

Benjamin

The was a bad sperience we had same Bedbugs?
Stayed 1 night in Apr 2024
Response from Gabriel on Apr 23, 2024
Dear Benjamin, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.

2/10 Terrible

Alberto

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from hotel palmeras on Apr 23, 2024
thank you for your review

10/10 Excellent

LaShelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice room for a quick trip.
Stayed 2 nights in Apr 2024
Response from Hotel Palmeras on Apr 22, 2024
Dear LaShelle, Thank you for staying with us we hope to see you soon.

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Gabriel on Apr 23, 2024
Dear Jesus, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience.

2/10 Terrible

Rob

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room smelled like smoke. Can hear neighbors play loud music at night.
Stayed 1 night in Apr 2024
Response from hotel palmeras on Apr 17, 2024
Dear rob, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We have taken note of all the concerns you raised to address them adequately, and we hope you will give us another chance to redeem ourselves the next time your travels bring you this way

2/10 Terrible

Erika

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was awful! There were people outside my door smoking, talking, listening to music, arguing!
Stayed 2 nights in Apr 2024
Response from Gabriel on Apr 15, 2024
Dear Erica, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.

6/10 Okay

Richard

Liked: Staff & service
Tried calling front desk no answer . Hair on one bed . TV remote going bad .
Stayed 1 night in Apr 2024
Response from Gabriel on Apr 14, 2024
Dear Richard, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.

2/10 Terrible

jose

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Palmeras on Apr 17, 2024
Thank you for your rating

2/10 Terrible

Mirian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was nice but unfortunately the property was bad. It smell like poop all over the area. Lots of homeless people and there was people smoking weed around kids. Felt so incredible unsafe. My sister and I felt like running out of there
Stayed 1 night in Apr 2024
Response from . on Apr 13, 2024
Your feedback is very important to us. We hope you will accept our sincere apology regarding the property . Your satisfaction means a lot to us and we will do everything we can possible to prevent this from happening again for you or our future guests. We take very seriously and hope that you will give us an opportunity in the future to have you as our guest.

10/10 Excellent

Jana

Traveled with partner
It's an older property, as I expected. Staff friendly and efficient. The mattress needs to be replaced. I did not have the best night's rest.
Stayed 1 night in Apr 2024
Response from Gabriel on Apr 12, 2024
Thank you for taking the time to share your comments about your recent stay with us

10/10 Excellent

Jasmin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind of loud at night but other than that everything was food
Stayed 1 night in Apr 2024
Response from Hotel Palmeras on Apr 9, 2024
Dear jasmin, thank you for your review, we hope to see you again.

8/10 Good

Doris

Liked: Staff & service
Good location. Needs more detail on room cleaning
Stayed 2 nights in Mar 2024
Response from Hotel Palmeras on Apr 8, 2024
Dear Doris, Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, we appreciate your comments. Thank you again for sharing, and we hope to see you soon at Hotel Palmeras.

6/10 Okay

Gleslie

Stayed 2 nights in Apr 2024
Response from . on Apr 9, 2024
Your satisfaction means a lot to us and we will do everything we can possible to prevent this from happening again for you or our future guests. We apologize for any inconvenience.

2/10 Terrible

Ashley

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Photos of the property do not match the actual property.
Stayed 2 nights in Apr 2024
Response from hotel palmeras on Apr 8, 2024
Dear Ashely, thank you for taking the time to write a review. We regret not meeting your expectations and we hope you give us another try.

4/10 Poor

Diana

Stayed 1 night in Apr 2024
Response from Gabriel on Apr 28, 2024
Dear Diana Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, we appreciate your comments. Thank you again for sharing, and we hope to see you soon at Hotel Palmeras.

4/10 Poor

Jeanet

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The bathroom was dirty with hairs in the shower wall. The bedsheets were stained. They also charge me a$100 deposit after paying for the room in advance. Which I didn’t count on being deducted from my account.
Response from Gabriel on Apr 3, 2024
Dear Jeanet Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. Please know our front desk is staffed around the clock to make your stay as comfortable as possible. Thank you for your valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.

2/10 Terrible

Emily

Stayed 1 night in Mar 2024
Response from Hotel Palmeras on Apr 2, 2024
Dear Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.

2/10 Terrible

cynthia

Stayed 1 night in Mar 2024
Response from . on Apr 20, 2024
Thank you for sharing your feedback with us. We apologize for the disappointing experience you had during your recent stay.

10/10 Excellent

Miguel

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are dirty
Stayed 1 night in Mar 2024
Response from Gabriel on Mar 29, 2024
Dear Miguel, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.

10/10 Excellent

Nidia

Stayed 1 night in Mar 2024
Response from hotel palmeras on Apr 17, 2024
thank you for your rating

8/10 Good

Stephen

Disliked: Cleanliness, amenities, property conditions & facilities
The king Bed was comfortable but the room was dirty and needs to be cleaned better and a new coat of paint. Lots of homeless people walking through the parking lot and hanging around the Motel.
Stayed 2 nights in Mar 2024
Response from Gabriel on Mar 25, 2024
Dear Stephen, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.

6/10 Okay

Michael

Liked: Staff & service
Entry into hotel suite was difficult. Key card was very sensitive and would deactivate around other electronics. Room was spacious but a bit humid from air unit, additionally the room warmed easily with sun beating down.
Stayed 3 nights in Mar 2024
Response from Hotel Palmeras on Mar 19, 2024
dear, Michael Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.

8/10 Good

Shakira

Liked: Property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Hotel Palmeras on Mar 18, 2024
Thank you for your feed back, Together we thank you for your time and great feedback. We look forward to having you come visit us again soon.

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a low budget hotel everything was good. About the cheapest place in town. Iv never before been required to leave a deposit except maybe a few dollars in case of lost keys. $100. But it was credited back to my account in four days so no big deal. I would definitely stay there again.
Stayed 1 night in Mar 2024
Response from Hotel palmeras on Mar 17, 2024
Dear Jon, Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, we appreciate your comments. Thank you again for sharing, and we hope to see you soon at Hotel Palmeras.

10/10 Excellent

maria

Stayed 1 night in Mar 2024
Response from Hotel Palmeras on Apr 5, 2024
Thank you for your review hope to see you soon.

4/10 Poor

Yolanda

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Both employees were very rude and unprofessional! It wasn't so much what they said but their tone and demeanor. At check in it was a lady named Yadira. She said her last name was Cruz but not sure if that was true. The room was great however the staff's attitude was a definite downside. I don't like feeling like someone is doing me a favor when I am giving you my business. It would be highly beneficial to train your staff to have some basic manners and common courtesy to entice customers to give you their business in the future.
Stayed 1 night in Mar 2024
Response from hotel palmeras on Mar 17, 2024
Dear Yolanda, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We have taken note of all the concerns you raised to address them adequately, and we hope you will give us another chance to redeem ourselves the next time your travels bring you this way

4/10 Poor

Aaron

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property wasn’t kept up with. The rooms were dirty . Bed was very uncomfortable. Water pressure in shower was very low. Walls are extremely thin. Very loud you can hear everything. Air conditioner was really high up you can’t adjust it. TV remote wasn’t working. I do not recommend it.
Stayed 1 night in Mar 2024
Response from Hotel Palmeras on Mar 12, 2024
Aaron, Thank you for your review. We sincerely apologize for the disappointment you experienced during your stay. Your feedback is important to us, and we regret that your experience fell short of our expectations. We are actively addressing the issues raised, including all the maintenance issues mentioned. Please be assured that your comments are taken very seriously. We are committed to making improvements to enhance the overall guest experience. We appreciate your valuable feedback and hope for the opportunity to welcome you back in the future for a more satisfying stay.

6/10 Okay

Stephany

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Area is convenient but the hotel/ room itself felt like it needed work looks a bit beat up and staff didn’t really explain much. Hotel and area looks questionable during the night
Response from Gabriel on Mar 8, 2024
Dear Stephany, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We have taken note of all the concerns you raised to address them adequately, and we hope you will give us another chance to redeem ourselves the next time your travels bring you this way

8/10 Good

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel its self was pleasant and the area around the hotel is questionable. We checked in fairly late (about 9ish) so when we went looking to get something to eat the neighborhood was a bit intimidating, but we found somewhere close and came right back to the hotel. Other than that we had no issues.
Stayed 1 night in Feb 2024
Response from hotel palmeras on Mar 7, 2024
Dear Erika, Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, we appreciate your comments. Thank you again for sharing, and we hope to see you soon at Hotel Palmeras.

8/10 Good

RAVEN

Traveled with partner
Liked: Staff & service, amenities
This hotel had a lot of surrounding areas to eat and shop. It’s definitely more on the older style hotel and probably needs a good update with furniture and the bathrooms, but as long as there was a clean bed, working bathroom and TV - we were good to go .
Stayed 2 nights in Mar 2024
Response from Hotel Palmeras on Mar 5, 2024
Raven, Thank you for taking the time to share your experience. We are so happy to hear that you enjoyed our facility and the clean bed. We take customer care very seriously and nothing is better than receiving positive feedback from our guests. We are excited to share your positive feedback with our team. They work hard to provide a wonderful stay for all of our guests. We look forward to seeing you again.

2/10 Terrible

angel

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has bugs, I’ve been to some cheap hotels and by cheap I mean cheap cheap and this place is by far the most unsanitary place I’ve ever been. There’s people doing drugs and selling them on the property that don’t even stay there!! I came here with my family and children and we weren’t even given a room that had been walked through yet. Blankets, floor and mirror were all filthy upon arrival. During my stay my key card stopped working everyday of my stay which is very inconvenient when you have a 1 and 3 year old getting soaked in the rain walking back n fourth from Lobby back to the room. Definitely never coming here again.
Response from Hotel Palmeras on Mar 5, 2024
Angel, We appreciate your valuable feedback regarding your time with us. We want to ensure our guests have a comfortable stay; therefore, we hope you will accept our sincere apologies for the inconvenience and frustration you experienced during your stay. We have also noted your comments about the overall look and feel of our property and this will be shared with the appropriate individuals for future property improvement plans.

10/10 Excellent

Kristy

Liked: Property conditions & facilities
This property was quiet. Parking was convenient and everything was nice.
Stayed 1 night in Feb 2024
Response from Hotel palmeras on Mar 2, 2024
Dear kristy , Thank you for staying with Hotel Palmeras and writing such a complimentary review. We are glad you chose us to be your temporary home and are relieved we met your expectations. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received. We hope to be your hotel of choice anytime you visit Chula Vista.

8/10 Good

Nina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was an economical choice. A little outside noise, but had a very nice sleep. Great proximity to restaurants, fuel, and other travel needs.
Stayed 1 night in Feb 2024
Response from Hotel Palmeras on Feb 26, 2024
Nina, Thank you for taking the time to share your experience. We are so happy to hear that you had a very nice sleep. We take customer care very seriously and nothing is better than receiving positive feedback from our guests. We are excited to share your positive feedback with our team. They work hard to provide a wonderful stay for all of our guests. We look forward to seeing you again

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good property for the price.
Stayed 1 night in Feb 2024
Response from Hotel Palmeras on Feb 26, 2024
Cheryl, Thank you very much for sharing your 4/5 star review. We sincerely value and appreciate your loyalty to our hotel and we look forward to welcoming you back again soon.

2/10 Terrible

Lanisha

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is not what I was expecting. The property is run down and needs to hire a new cleaning staff because it is not very clean and even the sheets were dirty and stained.I will not stay here again.
Stayed 2 nights in Feb 2024
Response from Hotel Palmeras on Mar 10, 2024
Dear Lanisha, thank you for evaluating your recent stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and pest control provider to ensure we prevent such reoccurrences. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will consider giving us a second chance so we can prove this is not typical of our service.

8/10 Good

Caesar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the outside doesn't look too appealing, the inside of the rooms are more modern and clean, and nice looking. The exterior looks a little aging and could use a retouch or repainting. But everything was good inside the rooms and thats what ultimately matters. I dont know if it was only the room I was staying in (203), but the shower head settings/pressure could be better. And the bed was a little more firm than I'd like, but I was still able to get a good sleep. Having a pool is nice, but i did not use it this visit. The staff themselves are 5 stars friendly and helpful.
Stayed 2 nights in Feb 2024
Response from hotel palmeras on Feb 21, 2024
Dear Caesar, we apricate the feedback and will take everything in consideration & work on that room specially. thank you again for staying with us , we hope to see you soon.