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Reviews of Inn@Bayshore

3 out of 5
Inn@Bayshore
140 N Bayshore Blvd, San Mateo, CA

Reviews

7.4

Good

Rating 10 - Excellent. 329 out of 1000 reviews" "
Rating 8 - Good. 283 out of 1000 reviews" "
Rating 6 - Okay. 183 out of 1000 reviews" "
Rating 4 - Poor. 103 out of 1000 reviews" "
Rating 2 - Terrible. 102 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Staff & service
I really liked the fact that they had a room for me every time I called in
Stayed 1 night in Apr 2024

6/10 Okay

Chelsea

Liked: Staff & service
Stayed 2 nights in Feb 2024

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Cynthia

Traveled with family and small children, Business traveler
Liked: Cleanliness
Disliked: Amenities
It was located across from the noise wall of the freeway. View from our room was a block wall topped with razor wire. Room was clean but a bit dingy. Last minute booking at 9:30 pm and it was near our destination. Clean bed, no extra blankets, towels for 1 not 2.
Stayed 1 night in Mar 2024

4/10 Poor

James

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place needs major TLC. I was in the upstairs and the lights were out. I was able to use my iPhone to find my room. The room was old. Luckily I only stayed there one night. I will say the owner was very friendly but that was the only positive thing.
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Cheap, but clean
An older motel. The room has the basics. Towels and linens are changed and bed made each day. We were in one of the smaller rooms. Some rooms are much larger. Nice new TV. No continental breakfast. No complaints. Good price for San Mateo.
Stayed 2 nights in Jan 2024

8/10 Good

Fred

Liked: Cleanliness, staff & service, room comfort
Great value and quick access to highway 101 N.
While not upscale, it's good enough for people looking for a decent room at a good price. The room had plenty of power outlets, USB chargers, powerful AC and heating keep you in control, usual bathroom and shower. I was able to park my car a few feet from door. The location was not 'vibrant' but you can get into San Francisco in 20 minutes as it's a few seconds off 101. I recommend staying here if you don't want to pay for fancy and aren't trying to impress anyone.
Stayed 1 night in Jan 2024

8/10 Good

Kwan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy access and great value for price if seeking sleeping amenities only. However, 8 minutes from down town San Mateo, where abundance of options for food options.
Stayed 2 nights in Jan 2024

2/10 Terrible

MUHAMMEDTALHA

Disliked: Cleanliness, staff & service, property conditions & facilities
I wanted to cancel the reservation I made, they definitely didn't help, they didn't help with the time, they are not relevant and they broke
Stayed 1 night in Jan 2024

6/10 Okay

James

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2023

4/10 Poor

DAN

Disliked: Cleanliness, property conditions & facilities
The room was dirty
Stayed 1 night in Nov 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from shana on Oct 26, 2023
Thank you for feedback

2/10 Terrible

John

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Friendly staff, quick service, clean and comfortable rooms. Easy access to the interstate.
Stayed 1 night in Oct 2023
Response from shana on Oct 15, 2023
Thanks

4/10 Poor

Ediltron

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Very old and simple hotel
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
It was pretty terrible. Went out to dinner came back and had fire trucks and hazmat and police all over. Couldnt get into the parking. We ended up just grabbing our things and stayed someplace else. They refused to return our payment...... Would not recommend this place to anyone....
Stayed 2 nights in Sep 2023
Response from Inn At Bayshore on Sep 18, 2023
We're sorry to hear about your recent experience, and we appreciate your feedback. We'd like to clarify the refund issue. Your reservation was for two nights, and you left early without notifying us, which resulted in a non-refundable situation.We understand your frustration, and we apologize for any inconvenience. Our team is here to assist, so please don't hesitate to reach out if you have more questions or concerns.Thank you for your feedback; we value your business and hope for a chance to provide a better experience in the future.

10/10 Excellent

Dinora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from shana on Oct 3, 2023
thank you

4/10 Poor

Raul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

cricket

Disliked: Staff & service, amenities
Not in nice are next to freeway. Front desk not friendly.
Stayed 1 night in Sep 2023

4/10 Poor

Steve

Disliked: Cleanliness, property conditions & facilities
It is a dump! Toilet busted, shower / tub leaked, pillows garbage, windows dirty, etc.
Stayed 2 nights in Sep 2023

10/10 Excellent

jeanette

Business traveler
Liked: Staff & service, room comfort
Good Stay
Up was very friendly and efficient. He even upgraded our room for free, which I truly appreciated. I wasn’t expecting a lot of bells and whistles for our stay and that’s okay. We were there for one night on a business trip and the accommodations were perfect.
Stayed 1 night in Sep 2023
Response from SHANA on Sep 7, 2023
THANK YOU

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from shana on Aug 24, 2023
Thanks

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from shana on Aug 15, 2023
Thank you.

10/10 Excellent

Stephen

Stayed 1 night in Aug 2023
Response from shana on Aug 30, 2023
Thank you

10/10 Excellent

fish

Stayed 1 night in Jul 2023
Response from shana on Aug 6, 2023
Thank you

4/10 Poor

Mike

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Old/cheap facilities (bathroom fixtures, toilet)
Stayed 2 nights in Jul 2023

8/10 Good

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Hilton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good

2/10 Terrible

Marty

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Tomy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and friendly

8/10 Good

maharaj

Traveled with family
Liked: Cleanliness, amenities
Very accessible. Additional blankets requested were soiledff.
Stayed 1 night in Jan 2023

4/10 Poor

Kelly, MERCED

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Close to SFO. Towels were old and looked dirty
Stayed 1 night in Jan 2023

10/10 Excellent

rusty

Stayed 1 night in Jan 2023

4/10 Poor

Hector J, Escondido

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We stayed 2 nights but they didn't clean the room the second day....

2/10 Terrible

Cesar

Disliked: Cleanliness, staff & service, property conditions & facilities
Not what inpaid for
Stayed 1 night in Dec 2022

10/10 Excellent

robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

2/10 Terrible

Cassia

Business traveler
Disliked: Cleanliness, staff & service
Customer service sucks. Don’t bother booking. Waste of money. 113 dollars down the drain
Stayed 1 night in Sep 2022
Response from Manager on Oct 2, 2022
Hello Cassia,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

4/10 Poor

Cristian

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No dead bolt on door!
Stayed 2 nights in Sep 2022
Response from Guest Relation Management on Sep 30, 2022
Hi Cristian,We appreciate your review. We have shared this with the management and maintenance team to check and take necessary action. We're constantly striving to enhance our services, amenities, and accommodations, and it is our hope you'll consider staying with us again so we can provide an even better experience on your next visit.

6/10 Okay

Amoon, Las Vegas

Stayed 3 nights in Sep 2022

6/10 Okay

Jo

Business traveler
Disliked: Staff & service
It’s ok
I was there six nights. I never received any coffee packets even though I asked multiple times. My room was never cleaned. Parking was terrible. It was very noisy in the hallways. The clerks were very nice. I had a security camera in my room. No one came in except once. They opened the door and shut it. I asked the cleaning people not to change my sheets or towels on the first day and never saw anyone again.
Stayed 6 nights in Sep 2022
Response from ABVI on Sep 24, 2022
Hi Jo, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Commode to close to the sink
Everything was okay except the toilet placement in the bathroom.Much too close to the sink.I’m a small person and found it uncomfortable.A larger person would find it even worse .
Stayed 3 nights in Sep 2022
Response from Manager on Sep 22, 2022
Hello Mark, It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our toilet and sink. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from ABVI on Aug 23, 2022
Thank you for staying with us.

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service
It was a nice little place. But the parking spaces where so small..
Stayed 1 night in Aug 2022
Response from ABVI on Aug 23, 2022
Thank you for staying with us.

6/10 Okay

Daichi

Stayed 15 nights in Jul 2022

2/10 Terrible

Daniel

Stayed 1 night in Aug 2022

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy! Building code violations
Bathroom behind toilet
Toilet
Bathroom door
Stayed 2 nights in Aug 2022

8/10 Good

Saúl

Traveled with family
Liked: Staff & service
Everty is good but they offer brakefast and nathin
Stayed 1 night in Jul 2022
Response from Manager on Jul 29, 2022
Hello Saúl, Thank you for taking the time to share your comments regarding our hotel. Please do consider us again on your next visit to the area.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Pay what you get.
Towels were not fresh, cheap material, the whole place need to remodel.
Stayed 4 nights in Jul 2022
Response from Manager on Jul 23, 2022
Dear Guest, Thank you for sharing your experience with us. We appreciate the input referring to our towels. We hope to see you again to deliver you with a 5 star experience.

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a pleasant experience. I know that I wasn’t expecting a 5 star hotel but this is like a 0 start hotel. First room I was given, it was occupied. Second room I was given, TV didn’t work and phone didn’t work. They tried fixing TV but no luck. Third room I was given, the room smelled so bad. It was cigarette smell but really bad and is supposed to be smoke free room. I booked this hotel for 2 nights and only stayed 1. I left to another hotel and they wouldn’t give a a refund or any type of discount for at least 1 night. Not even an apology. I don’t recommend this hotel at all. Everything is bad.
Stayed 2 nights in Jul 2022
Response from Manager on Jul 22, 2022
Hello Javier, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is ok
Stayed 4 nights in Jul 2022
Response from Manager on Jul 13, 2022
Hello Jose, On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.