Ratings based on 256 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2014
I had a late arrival and had to wait at least 15 minutes for someone to respond to the door.
Comment from Hotel Management
Oct 17, 2014 by Shane, Hotel Management
Dear Verified Traveler, Thank you very much for staying with us and providing your feedback. We sincerely regret to hear that your stay with us was not a pleasurable one. I will be addressing your concern with our Operations Team to ensure we appropriately resolve this. I know that during the late night shift our auditors lock the door for safety and security reasons. Sincerely, Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, except the price

Posted Sep 28, 2014
Excellent hotel excrpt the ptice. Relatively close to airport,
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Posted Sep 22, 2014
Basically, nice place, but one thing I met first time in my live, which was the fire alarm buzz loudly, it was bad.
Comment from Hotel Management
Sep 26, 2014 by Shane, Hotel Management
Dear Alex, Thank you for staying with us and for providing your feedback. We have looked into the cause for the alarm activating and have resolved the sensor that triggered it. We appreciate your understanding and cooperation during this time as it was an unforseen event. Sincerely, Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Albany, Oregon

Great location!

Posted Sep 16, 2014
Very comfortable, great location, friendly staff.
Comment from Hotel Management
Sep 26, 2014 by Shane, Hotel Management
Dear Christina, Thank you very much for staying and for your feedback. We are glad to hear that you were able to enjoy our property, it's convenient location to the San Francisco area and our staff. Sincerely, Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Sep 3, 2014
Clean and Quiet Rooms. We did not have any issue with the hotel or our room and enjoyed our stay.
Comment from Hotel Management
Sep 3, 2014 by Shane, Hotel Management
Dear Verified Traveler, Thank you for staying and providing your feedback. I will be sharing this with our Leadership Team and staff. Sincerely, Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Weekend get away

Posted Sep 2, 2014
Very comfortable, convenient. Nice facilities. Great get away
Comment from Hotel Management
Sep 3, 2014 by Shane, Hotel Management
Dear AM, Than you for staying with us and providing us with your feedback. We are happy to hear that you enjoyed your time with us. I will be sharing your comments with our staff who will be excited to hear about your experience. Sincerely, Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Grants Pass, OR

San Francisco Vacation

Posted Aug 11, 2014
Pros: Décor, fire pit, lobby
Cons: mattresses could be better
Location: Half Moon Bay not far, Starbucks across parking lot. San Francisco 20 minutes away.
Loved the courtyard. It didn't feel like a typical hotel more like a super nice apartment complex. We loved the fire pit. Very close to a lot of amenities.
Comment from Hotel Management
Aug 15, 2014 by Shane, Hotel Management
Dear Kathy, Thank yo very much for your feedback regarding your stay. We are delighted to hear you were able to enjoy the property and some of our amenities like our fire pit area. Sincerely, Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from united kingdom

Smart hotel with efficient staff

Posted Aug 5, 2014
Pros: Size and comfort
Cons: The pull down bed.
Location: Good for san fransisco
Very quick check in late at night. Large room , modern and well equipped. The spare pull down bed was disappointing though
Comment from Hotel Management
Aug 7, 2014 by Shane, Hotel Management
Dear Potter, Thank you for staying with us and providing your feedback regarding your recent experience. We are happy to hear that you enjoyed the room and quick registration with our Front Desk. I will be communicating your comments about the sofabed to our Leadership Team so that we can incorporate this towards the next design for our guest rooms. Sincerely, Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in town

Posted Jul 21, 2014
Pros: Easy to get in & out. Pretty close to freeway w/out all the noise though. Very clean rooms & comfortable bed with large screen t.v.
Cons: The menu in the Bistro. Need more choices for pescatarians or non meat eaters!
Overall, I had a really nice stay here! I asked for a quiet room & I received it. Although I was on the 2nd floor with a floor above & below me & someone on 1 side of me, it was really quiet for a Saturday night. I just needed some R&R & that is what I got which was wonderful! They even have an on site little bistro which I had breakfast at & it was good. The only thing I didn't like was that for dinner they didn't have a lot to choose from for a pescatarian. I don't eat meat, or poultry but do eat seafood, etc. I wish they had a few more choices for me there. If I remember correctly they had a tuna fish sandwich & shrimp spring rolls, but no salads w/out chicken or pasta that I could eat. Otherwise, everything was great. The room was really clean & the bed was comfortable too.
Comment from Hotel Management
Jul 26, 2014 by Shane, Hotel Management
Dear Nancy, Thank you very much for stying with us and for providing your feedback regarding your experience. We are vy happy to hear that you were able to enjoy your time here and that your room was clean and comfortable. Additionally,we are happy that you utilized our Bistro for breakfast and dinner. I will be sharing your comments with our corporate team regarding incorporating a wider menu options for our guests. Sincerely, Operations Manager
5 out of 5
Recommended
by A verified traveler

Posted Jul 15, 2014 on Hotels.com
Really good
Comment from Hotel Management
Oct 11, 2014 by Operations Manager, Hotel Management
Dear Traveller, Thank you for staying with us and providing your feedback. We are happy that you had an enjoyable experience with us. Sincerely, Operations Manager