Ratings based on 1,319 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
79% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from monterey

Hotel close to the SF airport

Posted Jun 30, 2014
Hotel was close to the freeway and convenient to our semiar. Was unaware of the 18.00 parking fee for use of their own parking lot. There was a weird smell in the hallway on the 9th floor. Room was nice, didn't like the glow in the dark bed frame and beds were hard and mine leaned when you got close the the edge. Staff was friendly and helpful and free breakfast was nice.
5 out of 5
Recommended
for Business Travelers
by Key from Fresno, CA

Great stay! Treated like a king!

Posted Jun 23, 2014
Pros: Rooms, staff, proximity to the airport.
Cons: The breakfast buffet could have been a little fresher but we came in late.
I was very impressed with my recent stay! I was in a position where I needed to have a meeting with 4 others and was granted a late checkout that worked with my schedule. I believe they went way above the call of duty on this one for me and I WILL return in the future!
1 out of 5
by jmj1993 from Lake Forest, CA

Keep Looking...not worth the money

Posted Jun 20, 2014
Pros: area and safety.
Cons: customer service and condition of rented units.
I arrived to the front desk where 3 agents did not even pick up there heads to greet me and I was the only person standing there. While I was getting checked in a young man goes up to one of the agents and jokingly asks her to translate something in spanish and laughs as she replies you know I don't speak spanish. Then the two agents start talking in their language. That's just rude. Anyway got to the room and spots of the popcorn ceiling was gone and the wallpaper had begun to peel away from the wall, in addition it was a handicap unit. We asked to move units and though they seemed hesitant they moved us next door which had the same issues! we gave up and decided to stay in the unit. Our key's kept expiring and when we couldn't enter the parking gate and pressed the button to be let in the guy said to just come by the front desk, no apology?? The second time we came back after a long night to the door and the key didn't work, yet still no apology?? The lack of service and condition of unit was very dissapointing.
4 out of 5
Recommended
for Business Travelers
by Len from Sarasota Florida

Just a close to the airport hotel

Posted Jun 18, 2014
Pros: closeness to airport and friendly staff.
We were able to get there early evening which allowed us to return our car early and use the hotel shuttle to get back to the hotel and to the airport in the morning, It is a hotel with upgrades being completed so it was not quite to the standards of other Crown Plaza's I have used this year. But the staff was terrific and the food good. Location was convenient.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Decent hotel and restaurant. Close to ball park.

Posted Jun 14, 2014
Pros: Close to airport and quiet
Location: Five field baseball park next door, walk to water and watching of planes. Nothing else within walking distance of any importance.
Quiet despite being close to airport. Nice ball park to walk around next to hotel. Good hours for breakfast, lunch and dinner to be served. Good shuttle, on time and leaves every 30 minutes. Friendly staff.
3 out of 5
by Laura from Everywhere, USA

Rooms were very run down.

Posted Jun 12, 2014
Pros: Proximity to my corporate HQ.
Cons: Shuttle schedule, food choices ( room service )
Location: SFO airport area (Burlingame) & San Mateo (just south) are beautiful. Highly recommend Kincaid's for dinner; get there before 7p to avoid waiting.
Stay at the Holiday Inn Express( especially, the Redwood City location ) instead. Skip the breakfast. It's a joke, as is their free( never available when you need it shuttle).
2 out of 5
by A verified traveler

Never again

Posted Jun 11, 2014
I stayed in this hotel one night. After a long flight you want to have some rest but the noise kept me up. Eventually I had to take sleeping pills. Don't recommend this hotel to anybody.
4 out of 5
Recommended
for Everyone
by Jim from Halifax, NS, Canada

The rooms are small but vey comfortable

Posted Jun 10, 2014
We were only there for one night awaiting a flight but a good room for a fair price
3 out of 5
Recommended
for Everyone
by A verified traveler from milbrae, ca

Posted Jun 9, 2014
Pros: clean and comfortable
Cons: not charging for the basics i.e. parking, wifi
Don't see why they charge for parking, out rageous amout of $18 p/d
4 out of 5
Recommended
for Everyone
by B from Nashville, Tennessee

Nice Hotel--Great Staff!

Posted Jun 9, 2014
Pros: Comfortable bed and pillows Great staff
Cons: Better noise control Refrigerator and microwave in the room $18 a night is a little steep for self parking
Location: Close to the airport Downtown San Francisco about a 30-minute drive (Golden Gate Bridge, Ghirardelli Square, Pier 39, China Town, Lombard Street)
Even though this hotel is about a 30 minute ride to downtown San Francisco, it is very close to the airport if you are flying. The airport and freeway did make it a little noisy; but the room was very comfortable (great bed and pillows), and the staff was exceptional. As good as it was, it would have been nice to have a refrigerator and microwave.