Ratings based on 1,323 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from s

Nice hotel, terrible beds

Posted Apr 21, 2014
I really liked this hotel except for one thing. The beds feel like a crib mattress, they were terrible!!! For being a highly rated and highly expensive hotel, the beds should be way better than they are. Do not stay here if you want a comfy bed to sleep in. Even the people next door to us were complaining about the beds.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient hotel for theatre or music

Posted Apr 20, 2014
The hotel was close to the theatre, Farralon ( a top restaurant) and Biscuit and Blues which is quaint place to hear music. The hotel has complementary wine in the evening. It was just right!
5 out of 5
Recommended
for Everyone
by Jim from Santa Cruz,Ca

Posted Apr 20, 2014
Pros: everything
Cons: Nothing
Location: Owl Tree local's corner bar Everything was convenient.Posteria is sad but hopefully the new owners will make it happen.Great potential
Only issue was the elevator change to go above 4th floor But it was well worth it as we had an upgrade
5 out of 5
Recommended
for Everyone
by Tim from New York, NY

Lux, Comfortable, Convenient...What's not to love?

Posted Apr 18, 2014
Pros: Loved the bright spacious mirrored wall rooms, the super comfortable bed, the cozy fuzzy extra blanket, the convenience, the value, the friendly staff
Cons: The TV reception was a little fuzzy but that's just splitting hairs
Location: Location near Union Square could not have been more centrally perfect.
Had a fantastic stay at the Prescott. Was pleasantly surprised how big and nice the room was and mirrored walls helped the place feel even brighter and more spacious. Everything was very comfortable and you just can't beat the convenience of the location! My new favorite place to stay in San Francisco! I hope to be back soon! Staff saw that there was space so they upgraded me to a suite, though the bedroom portion itself was spacious. Very helpful front desk, concierge and even parking valet.
3 out of 5
Recommended
for Everyone
by Nicole from San Francisco, CA

One night stay

Posted Apr 14, 2014
It was a nice hotel but could have been better. Great location to Union Square but stuffy rooms and very thin walls.
Comment from
Jan 15, 2014
Hi Nicole, Thanks for your review and comments. We are dissappointed though that your visit wasn't extraordinary. Thanks for staying with us. Regards, General Manager
4 out of 5
Recommended
for Everyone
by Eric and Kimber

Great staff nice place comfortable bed great stay

Posted Apr 8, 2014
We were treated very well and the place is in the heart of sf we would return in a heartbeat nd stay longer next time!
Comment from
Jan 10, 2014
Dear Eric and Kimber, We are so grateful that you experienced such positive impressions of our staff and had a comfy bed and overall great stay. We hope to see you again soon and for a longer visit. Cheers, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a wonderful location!

Posted Apr 6, 2014
Pros: Location was the best part but a veru nice hotel too.
Cons: Some updates/renovations but still clean and comfortable.
Location: The location is fantastic. The hotel is right next to Union Square among many other great places to explore which is convenient.
The staff was very friendly and accommodating. The rooms are clean and comfortable. Consistent with a 4 star hotel.
Comment from
Jan 10, 2014
Dear Traveler, Thanks for the review and feedback. weare so appreciative that we appeared to meet your expectations. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by nicole from san jose, ca

Great hotel! Good location

Posted Apr 1, 2014
The staff were very friendly and helpful! Just steps from union square. The rooms are very nice but the beds are a little hard/squeaky. Other than that it was a fantastic stay
Comment from
Jan 7, 2014
Dear Nicole, Thanks for the nice comments and high marks. We're so grateful that you found the staff helpful and friendly. we hope you'll vsit again soon. Cheers, General Manager
Comment from
Jan 7, 2014
Hi Nicole, Thanks for your review and kind comments. We're so pleased that you enjoyed your visit overall. We also realize that mattress comfort is a very personal perference particularly if your a side sleeper or sleep on your back. Thanks again for the feedback. We hope to see you again. Regards, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Mar 31, 2014
Great stay. Friendly people. No more to this review
3 out of 5
by Brandon from Bellevue, WA

Beautiful hotel, friendly staff, loud thermostat

Posted Mar 27, 2014
The furnishings are excellent, the location is close to transit, the hotel staff is friendly, the price is right – everything about this hotel was great, except for one thing. The thermostat in my room made a clicking noise loud enough to wake me up every time that it kicked on the HVAC system. After about four hours of low quality sleep I was able to identify the source of the noise and turn the thermostat completely off, but ended up with no heat as a result.
Comment from
Jan 3, 2014
Hi Brandon, Thanks for the review and comments. We have had Engineering look at the HVAC in your room and now hope the situation is resolved. We apologize that this issue caused you any inconvenience. Respectfully, General Manager