Interior

Reviews of El Encanto Inn

2 out of 5
El Encanto Inn
Morelos, 133, San José del Cabo, BCS

Reviews

8.4

Very Good

Rating 10 - Excellent. 23 out of 36 reviews" "
Rating 8 - Good. 6 out of 36 reviews" "
Rating 6 - Okay. 2 out of 36 reviews" "
Rating 4 - Poor. 1 out of 36 reviews" "
Rating 2 - Terrible. 4 out of 36 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Cynthia

Liked: Cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, clean comfy rooms. Local bars can be noisy till 2 am, run the a/c to drown out the music. Great location to centro.
Stayed 2 nights in Apr 2024

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had the best stay at this quaint boutique hotel! The grounds are absolutely beautiful! We came in from shopping, dining or the beach each day to a tidied room with fresh towels and beds made. The pool area was quiet and lovely. All of the staff were extra pleasant and helpful.
Stayed 4 nights in Mar 2024

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Gordon, San Diego

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very easy in and out.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire inn was of typical rustic Mexican style, which gave it charm and authenticity.
Stayed 3 nights in Mar 2024

2/10 Terrible

Shannon

Stayed 1 night in Feb 2024

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice classical hotel in the heart of the art District. Beautiful courtyards, nice decor, friendly staff very central. Has a nice pool but it’s not heated. So good on warm days.
Stayed 2 nights in Feb 2024
Response from Reception on Mar 4, 2024
Thank you very much for your comments, your opinion is very important to us. We hope to have the opportunity to serve you again on your next visit to San José del Cabo.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reception on Feb 12, 2024
We greatly appreciate your comments and we hope to have the opportunity to serve you again.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reception on Feb 12, 2024
We greatly appreciate your comments and we hope to have the opportunity to serve you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location with History
Amazing location here! You are in the heart of everything. Easy access to many bars and restaurants. Staff is friendly and patient. We stayed in the annex property across the street with a nice courtyard and banana trees. The pool is not heated but very refreshing when warm. Make sure to bring ear plugs as the live music scene is bumpin'. The courtyard in the main building is beautiful! We would have preferred to stay in main building with pool and beautiful courtyard but no rooms were available. I noticed that B**king dot com distinguishes this fact when booking rooms where as Hotels dot com does not. Hotels dot com I think could do a little better here! I would also recommend some softer pillow options as well as a pillow top bed. I'd also recommend putting some general recommendations for staff favorites on restaurants/bars and stuff to do. Overall, we had a nice stay, in a historical neighborhood with friendly staff and we would come back. I heard this place is women and Mexican owned which is a plus!
Stayed 3 nights in Feb 2024
Response from Reception on Feb 12, 2024
We are very pleased to know that you had a pleasant stay and enjoyed our facilities. We will forward your suggestions to management. We continue working on improvements to offer our guests a home away from home. We hope to have the opportunity to serve you again.

2/10 Terrible

Mario

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Management on Feb 13, 2024
Estimado Mario, es muy importante para nosotros el staff del hotel El Encanto Inn saber de sus comentarios, tanto positivos como negativos, para así poder regalar las mejores experiencias durante su estancia. Esperamos volver a tener la oportunidad de brindarte una estancia agradable y nos hagas saber de manera oportuna los detalles a cubrir.

10/10 Excellent

Nancy J.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came back to El Encanto Inn after a five year break and found it to be much the same; a charming boutique hotel in a safe friendly town. The pool area and surrounding garden were lovely; a little oasis of tranquility in the busy el Centro area. Staff were very friendly and helpful. A few things around the room could be updated like putting fans in the bathrooms, but all in all a genuine Mexican style hotel with colourful decor.and comfy beds. It's very near stores and many restaurants - a few bars nearby a bit noisy, but earplugs help. Easily walkable to the beach and the estuary. Fun night time activities with the local people on the Plaza de Mijares at night. Will return again to this lovely place.
Stayed 6 nights in Jan 2024
Response from General Management on Feb 13, 2024
Dear Nancy, thank you for your time to write a positive comment, We are happy to let know that you enjoy your stay. Down town is changed, there is more bars, night life, also new restaurants and activities, but still gorgeous. It is a must if you come down to San Jose del Cabo. We hope to host you in a near future.Regards!

8/10 Good

Deidre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Management on Feb 10, 2024
Thank you for your positive score Deidre. Our team is looking forward for your next visit

8/10 Good

Afshan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quaint and charming and perfectly located in the heart of the center. However, the music from surrounding bars and restaurants was very loud and didn’t stop until 3-4am!!
Response from General Management on Feb 10, 2024
Dear Afshan, thank you for your socore. We sorry about the experience you had of the night life at the downtown of the citry. The hotel is very well located just a few steps you can find restaurants, bars, shoops, gallerys, activities, also is the main square just a few blocks, it is a part of the ciry where you can find a lot of enterteinement and great food. We got corder foam ear plugs for our guest. We hope to have you back in a near future.

10/10 Excellent

Matthew

Stayed 3 nights in Dec 2023
Response from General Management on Feb 10, 2024
Thank you so much Matthew for your score.Hope to see you soon aout our proeprty.

2/10 Terrible

Ryan

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
It’s not clear that rooms are located across the street next to a very loud bar. We have two kids. This is not what we expected or wanted when we made the reservation. Terrible.
Stayed 1 night in Dec 2023
Response from General Management on Feb 10, 2024
Dear Ryan, sorry that you had a bad experience at the hotel. However at the description of the property we provide the information that the units Standar and Junior suites are located at the "INN BUILDING" a cross the street, in fact that was the first Encanto inn Hotel. Several years later the property grow and made the Suite Building. If you decide to come back at our property we recomend you you reserve a Suite unit to stay at the Main building.Thank you!

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Management on Feb 10, 2024
Thank you so much for taking the time to put a positive score. Our staff is happy to know that you had a great experience at El Encanto Inn.

10/10 Excellent

Lynne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tropical paradise
Beautiful hotel. Lovely property. Friendly desk service
Stayed 1 night in Dec 2023
Response from General Management on Feb 10, 2024
Dear guest, thank you so much for your positive score. We hope to have you back at our gorgeous proeperty.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Extremely charming property and right in the middle of everything.
Stayed 2 nights in Nov 2023

4/10 Poor

Rod

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property at least a dozen times but this will be my last stay. They need to clean paint and update, it went from a unique boutique motel to a old run down overly exspensive motel
Stayed 1 night in Nov 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fun place with great bar snd restaurant. Nice compound
Stayed 1 night in Nov 2023
Response from General Management on Nov 20, 2023
Dear guest, thank you so much for your positive comment. we are happy that you enjoy your stay at our goregeous property. We hope to have you back soon.

10/10 Excellent

stacey

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hate to give this place an awesome review because I don’t want it to become popular and packed but it’s amazing! Not close to the beach and no ocean view but walk to everything San Jose and old town has to offer. Cannot be the location! Staff was excellent as well as the pool, bar/restaurant, etc. Can’t wait to come back!
Stayed 2 nights in Oct 2023
Response from General Management on Nov 20, 2023
Thank you so much for comment. The staff of El Encanto Inn is happy to know that you had a great time.Thank you!

10/10 Excellent

Gary, Westminster

Stayed 5 nights in Sep 2023
Response from General Management on Nov 20, 2023
Dear guest, thank you for your positive score.

10/10 Excellent

Marilyn

Liked: Amenities, property conditions & facilities
Charming intimate Mexican hotel in the perfect location with a lovely pool and garden in front of your room. Delicious restaurants, galleries and shops just steps away. Perfecto!!
Stayed 2 nights in Sep 2023
Response from General Management on Oct 13, 2023
Dear guest, thank you so much for your positive score. It was a pleasure to have you at our gorgeous property. We hope to host you again in a near future.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
me encanto la ubicacion muy limpia la habitacion.
Stayed 1 night in Mar 2024

10/10 Excellent

Raul Arturo

Stayed 1 night in Nov 2023