Hi Garrett, Evolve here. We take it seriously when guests let us know that we missed the mark and we are very sorry for the double booking that occurred during your stay. While we acted as quickly as possible to resolve the issue and provided a full refund, we understand how impactful this can be on your travels. Please know that we've taken the appropriate steps to ensure that this does not recur for future guests. We’d love the chance to provide you with a truly 5-star travel experience, so please let us know if there’s anything we can do to help the next time that you book a vacation rental.

Hi Alexa, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they would like to share the following: - We do not keep the AC on during the summer months in an effort to save energy but apologize that this meant you arrived to an uncomfortable home. - We do include a map on our listing so that guests can see the approximate location of the home prior to booking. The flight pattern is not typically an issue for guests so we're sorry to hear that this impacted your stay. - Thanks for your feedback about the oven, we'll look into this and make the appropriate changes where necessary. We appreciate the time you took to leave your review!