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Reviews of Best Western Plus Tuxtepec

3.5 out of 5
Best Western Plus Tuxtepec
Av. Francisco I. Madero, Lote 1, Manzana 52, Fracc. Los Angeles, San Juan Bautista Tuxtepec, OAX

Reviews

8.4

Very Good

Rating 10 - Excellent. 60 out of 133 reviews" "
Rating 8 - Good. 47 out of 133 reviews" "
Rating 6 - Okay. 14 out of 133 reviews" "
Rating 4 - Poor. 7 out of 133 reviews" "
Rating 2 - Terrible. 5 out of 133 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 5 nights in Mar 2024
Response from Gerencia General on Apr 5, 2024
Agradecemos sus comentariossaludos

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
This place is amazing I stay here every year! El lugar es genial cada año quedamos aqui
Stayed 2 nights in Nov 2023
Response from Gerencia General on Dec 7, 2023
Agradecemos sus comentarios.saludos

4/10 Poor

Adrian, Moberly

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the way I was treated just because I booked through Expedia, it’s was awkward but it’s like they don’t like Expedia reservations. The hotel is rundown. The rooms are ok, housekeeping staff seemed to be polite and that’s about it. Front desk horrible at customer service. The pool was ok except for the fact that there was hardly any the light at night. It seemed secure but would not go back and stay here. Trust me.
Stayed 3 nights in Sep 2023
Response from Gerencia General on Nov 9, 2023
Buena tarde Lamento que la atención de mis compañeros de recepción no haya sido la correcta ,le ofrezco una disculpa si nuestro trato no fue el correcto , espero que pueda brindarnos una segunda oportunidad para poder brindarle una mejor experiencia.

4/10 Poor

Francisca

Stayed 1 night in Aug 2023

8/10 Good

michael

Stayed 1 night in Apr 2023

8/10 Good

Maria

Stayed 5 nights in Jan 2023
Response from Gerencia General on Mar 8, 2023
Gracias por sus comentarios saludos

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Gretchen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos otros venimos cada año y nos trata tan bien por esa razón sigo llegando al best western Tuxtepec
Response from Gerencia General on Dec 20, 2022
Agredecemos sus comentarios

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
Bait and switch hotel
They kept trying to charge me with amenities that were free and then they over charged me for my breakfast that was suppose to be free. They kept saying that the website was wrong and that the prices on the menu was wrong. I would not recommend staying there, unless you want to be charged extra for everything that they say is free on the website.
Stayed 1 night in Nov 2022
Response from Gerencia General on Nov 24, 2022
The guest ate an American breakfast and what was included in his rate was continental, he was only charged for the eggs at the price on the menu. His juice, his fruit and his coffee were courtesy.

10/10 Excellent

Ma Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Gerencia General on Jun 10, 2022
Agradecemos sus comentarios saludos

2/10 Terrible

Gretchen

Traveled with family and small children
Disliked: Staff & service
Los que están en frente son muy malos tengo 5 años q me quedo en esta hotel cada vez q vengo a Mexico y esta vez es el único que fue tan mal!
Stayed 1 night in Mar 2022
Response from Gerencia General on Mar 29, 2022
Buen dia Lamento que su estancia no haya sido lo que usted esperaba. Le ofrezco una disculpa de parte de todo el equipo y espero pronto se hospede con nosotros y brindarle una mejor experiencia.

6/10 Okay

Arvin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed Service
Service from Reception was fair, stayed 3 nights each day after returning to hotel had to reactivate room key, pretty sure was changed for free breakfast that was included in price while ordering room service. In addition, ate breakfast at restaurant third day, waiter required breakfast tickets in orders to provide free breakfast. Had asked reception for tickets, tickets were never provided during check in, reception indicated had to ask for breakfast each day prior to being served, this was never communicated during check in. Also was changed $40 dollars more at hotel check in then indicated from Hotels.com receipt.
Stayed 3 nights in Feb 2022
Response from Gerencia General on Feb 17, 2022
Agradecemos sus comentarios Trabajamos para que las experiencias de viaje sean satisfactorias , le ofrezco una disculpa si en esta ocasión no lo logramos. saludos!

6/10 Okay

Teresa

Traveled with family
Disliked: Room comfort
The bed are so hard to sleep on it
Stayed 1 night in Dec 2021
Response from Gerencia General on Dec 13, 2021
Agradecemos sus comentarios Lamento que no haya descansado adecuadamente , espero pueda brindarnos la oportunidad de hospedarse nuevamente con nosotros para brindarle una mejor experiencia.

10/10 Excellent

Arvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and Great Customer Service…!!!
Stayed 1 night in Jun 2021
Response from Gerencia General on Jun 23, 2021
Agradecemos sus comentarios saludos

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, staff was friendly, service was prompt overall great place to stay
Stayed 1 night in Jun 2021
Response from Gerencia General on Jun 23, 2021
Agradecemos sus comentarios saludos

4/10 Poor

Javier

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Gerencia General on May 6, 2021
Agradecemos sus comentarios Estamos trabajando para brindarle el mejor de los servicios. saludos

10/10 Excellent

Estrella, CDMX

Traveled with family and small children
Liked: Cleanliness, staff & service
El hotel está bien ubicado para conseguir alimentos. Hay una plaza comercial a pocos pasos, bancos y servicios, también un supermercado.
Stayed 3 nights in Jan 2021
Response from Gerencia General on Jan 12, 2021
Agradecemos sus comentarios y su preferencia. saludos!

8/10 Good

Jimmy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from Gerencia General on Oct 14, 2020
Agradecemos sus comentarios saludos

8/10 Good

Verified traveler

Stayed 1 night in Apr 2020
Response from gerencia general on Apr 15, 2020
Agradeecmos sus comentarios

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Gerente General on Mar 4, 2020
Agradecemos sus comentarios saludos!

6/10 Okay

Jim

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It left alot to be disiered
The first unfortionet experience is when we tried to check in the people at the counter tried to over charge us not wanting to respect the Hotels.com price. Secondly the key kept disactivating every other day. Thirdly some of the counter workers were un profesional and unfriendly.
Stayed 5 nights in Dec 2019
Response from Gerencia on Dec 13, 2019
Good afternoon! Le ofrezco una disculpa por los inconvenientes ocasionados , el personal de recepción se encuentra en capacitación , espero en su próxima visita poder atenderlos de la manera adecuada. saludos

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2018
Response from Gerente de Ventas on Mar 3, 2019
Gracias por su preferencia saludos

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Convenient is the best I can say. No hot water for a shower at the end of a long day was disappointing. The problem was addressed, but only resulted in lukewarm water.
Stayed 1 night in Jan 2018
Response from Recepcion on Jan 5, 2018
Thanks for you comments!

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i made this reservation for my family. and they said, they love this hotel, thats meik me happy too.
Stayed 1 night in Dec 2017
Thanks for your comments

6/10 Okay

Phil, Vancouver, CA

Liked: Staff & service
Reasonable hotel close to a small shopping center
Friendly and helpful staff at the reception and the restaurant. Hotel is located close to a small shopping center (with a diversified food court and a theater among others) and also provides a nice pool. The room was clean but could benefit some renovation/refresh. Hot water in the morning was not really warm. Despite its nice and friendly staff, hardly the best of Best Western hotels in Mexico...
Stayed 1 night in Nov 2017
Response from Gerente de Ventas on Nov 24, 2017
Thanks for your comments

10/10 Excellent

Rubén

Stayed 2 nights in Apr 2024

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Pésima atención del personal.
Stayed 1 night in Apr 2024
Response from Gerencia General on Apr 30, 2024
Le ofrezco una disculpa en nombre del equipo Best Western.Me puede indicar en que área fue mal atendido ? Esto con el fin de evitar a futuro que se repitan estas atenciones.

8/10 Good

Jörg

Liked: Cleanliness, staff & service
The Cntinental breakfast is a joke, and the AC is noisy… the rest is fine and as usual at BWestern
Stayed 1 night in Apr 2024
Response from saludos on Apr 20, 2024
Estimado huespedEl desayuno continental es igual al que se sirve en cualquier lado , cafe, jugo o fruta y pan.Esperamos nos visite prontosaludos

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gerencia General on Mar 27, 2024
Agradecemos sus comentariossaludos

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gerencia General on Mar 26, 2024
Agradecemos sus comentariossaludos

8/10 Good

NICOLAS PEÑA

Traveled with partner
Liked: Cleanliness
Está bien a secas las toallas dejan que desear
Stayed 1 night in Feb 2024
Response from saludos on Feb 27, 2024
Agradecemos sus comentarios

4/10 Poor

Jörg

Traveled with partner
Liked: Cleanliness
Pool und Zimmer gut und sauber. Frühstück besteht aus 2 Toast mit Marmelade, 1 Tasse Kaffee, Saft. Dusche war lauwarm.
Stayed 1 night in Feb 2024
Response from Gerencia General on Feb 12, 2024
Agradecemos sus comentariossaludos

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bien conservado, limpio y bonito, el personal es muy atento, las señoritas de recepción súper amables y siempre atienden con una sonrisa y te explican todo de buena manera, en el restaurante la comida es sabrosa, a pesar de solo haber un mesero el servicio fue súper rápido y todos muy amables, sin duda volveremos
Stayed 1 night in Feb 2024
Response from Gerencia General on Feb 12, 2024
Agradecemos sus comentariossaludos

10/10 Excellent

Erika

Stayed 3 nights in Jan 2024
Response from Gerencia General on Mar 26, 2024
Agradecemos sus comentariossaludos

8/10 Good

Dental

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from saludos on Feb 27, 2024
Agradecemos sus comentarios

10/10 Excellent

David

Traveled with family
Liked: Staff & service, amenities
Muy bonito, lo unico malo la limpieza pero tratan de hacer lo mejor
Stayed 3 nights in Dec 2023
Response from Gerencia General on Jan 4, 2024
Agradecemos sus comentariosLamento el inconveniente, estamos reforzando ese tema para poder ofrecerles una mejor experiencia.saludos

10/10 Excellent

Lilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Accesos fáciles
Stayed 3 nights in Dec 2023
Response from Gerencia General on Jan 9, 2024
Agradecemos sus comentariossaludos

10/10 Excellent

BERTIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Gerencia General on Dec 27, 2023
Agradecemos sus comentariossaludos

8/10 Good

Vanessa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Response from Gerencia General on Dec 27, 2023
Agradecemos sus comentariossaludos

6/10 Okay

Andres

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Gerencia General on Nov 21, 2023
Agradecemos sus comentariossaludos

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena atención
Stayed 2 nights in Oct 2023
Response from Gerencia General on Nov 9, 2023
Agradecemos sus comentariossaludos

4/10 Poor

Isaac

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Gerencia General on Nov 21, 2023
Agradecemos sus comentariossaludos

8/10 Good

Karen

Stayed 1 night in Aug 2023

10/10 Excellent

CELIFLORA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
que algun dia pueda tener servicio de desayuno o comida bufette
Stayed 1 night in Aug 2023
Response from Gerencia General on Aug 15, 2023
Agradecemos sus comentariosSaludos

10/10 Excellent

enrique

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general muy bien
Stayed 2 nights in Aug 2023
Response from Gerencia General on Aug 8, 2023
Agradecemos sus comentariossaludos

10/10 Excellent

Andrea

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Gerencia General on Jul 31, 2023
Agradecemos sus comentarios saludos

8/10 Good

maria de jesus mendoza

Stayed 3 nights in Jun 2023
Response from Gerencia General on Aug 8, 2023
Agradecemos sus comentarios

8/10 Good

Abel Osorio

Liked: Cleanliness, property conditions & facilities
Ofrecen desayuno incluido y te dan café y jugo, nada de comida. Te levantan a la media para pagar cuando tienes toda la mañana para hacerlo.
Stayed 1 night in Jun 2023
Response from Gerencia General on Jun 30, 2023
Buena tarde El desayuno cortesía tal cual se le envía en su confirmación es el continental que consta de café, jugo o fruta y pan. A que se refiere con el pago? Le ofrezco una disculpa si no fue atendido correctamente.Espero considere alojarse nuevamente con nosotros para poder brindarle una mejor experiencia

10/10 Excellent

Adrián

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Bastante bien
Stayed 5 nights in May 2023
Response from gerencia general on Jun 9, 2023
Agradecemos sus comentariossaludos

8/10 Good

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Gerencia General on Jun 9, 2023
Agradecemos sus comentarios saludos