Dear Paul, Thank you for your positive feedback! We're delighted to hear that you found our hotel new, clean, and conveniently located near the campus. Providing a comfortable and welcoming environment for our guests is our top priority. Your satisfaction is our greatest reward, and we're thrilled that we were able to meet your expectations. We hope to have the pleasure of welcoming you back at Extended Stay America for another enjoyable stay in the future.Sincerely, Hotel Management

Dear Amy, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your stay. Please accept our sincere apologies for any concerns you had with certain individuals outside our hotel. We will address these appropriately and are very grateful for your patience. We hope you will consider giving us another chance to show you our commitment to providing exceptional experiences on your next visit to the city.Sincerely,Hotel Management

Dear Paul, Thank you for bringing your experience to our attention. We apologize for any inconvenience caused by the musty smell and lack of amenities. We'll address these issues promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope that despite these issues, you found your room satisfactory. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay in the future.Sincerely,Hotel Management

Dear Yvonne, Thank you for your feedback of your stay in Extended Stay America. We apologize for the inconvenience you experienced with the water pressure and temperature in your room. Your comments are invaluable to us as we continually strive to improve our guests' experiences. Rest assured, we will address this issue promptly to ensure a more comfortable stay for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely,Hotel Management

Dear Gary, Thank you for choosing Extended Stay America and taking the time to post a review. We apologize for the inconvenience caused by the electrical shutdowns you experienced during your stay. Please be assured that our team is actively looking into this matter to ensure a smoother experience for our guests in the future. Your patience and understanding on this matter are much appreciated. We hope to welcome you back for an even better stay soon. Sincerely,Hotel Management

Dear Chelsea, Thank you for staying with us. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope you revisit so we can show you all the wonderful aspects of our hotel that make us a great choice when visiting the area.Sincerely,Hotel Management

Dear Karen, We are incredibly pleased you enjoyed your stay at Extended Stay America. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a well-done job. We look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Weiguo, We are pleased you had an energizing and fulfilling stay at Extended Stay America. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon. Sincerely,Hotel Management

Dear Jackie, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies. We take our commitment to cleaning rooms very seriously and will review your feedback. We hope this incident will encourage you to return and enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels. Sincerely,Hotel Management

Dear Joe, Thank you for sharing your experience. We are glad that, overall, you had an enjoyable stay and liked our hospitality. However, it is disappointing to learn that we did not meet your expectations regarding breakfast and amenities. We value your feedback as we constantly strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management

Dear Ursula, Please accept our gratitude for taking the time to review your stay. We are delighted to hear that you enjoyed your stay at Extended Stay America. Your satisfaction with the cleanliness and modernity of our facilities is greatly appreciated. We apologize for the inconvenience regarding breakfast; we are actively working on obtaining the necessary permits to resume this service. Thank you for your understanding, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Kristine, Thank you for your feedback. We hope you had an overall pleasant stay. We apologize for the absence of an ice machine. We do have large ice trays and full-size refrigerator for your convenience. We value your patronage and hope you choose Extended Stay America for future visits. Thank you again!Sincerely,Hotel Management

Dear Catherine, Thank you for your heartwarming words and wonderful review. We are glad to read your kind comments about our clean and relaxing accommodations and the amenities that we offer. We look forward to your next stay at Extended Stay America. Thank you again!Sincerely,Hotel Management

Dear Jaclyn, Thank you for reviewing your stay at our hotel. It is regrettable to learn about the concerning situations you observed. Although we can't do much about the surrounding area outside our premises, we work closely with the local police authorities to ensure the safety and security of our guests and employees. Please rest assured we will review your concerns internally to provide a more reassuring stay for all our guests. We hope you will consider revisiting us in the future so we can show you a much-improved experience.Sincerely,Hotel Management

Dear gabriel, Thank you for taking the time to review your stay. We were disappointed to learn that your room was not ready upon your arrival, and we apologize for the delay. In high occupancy times, slight delays can occur, and we want to extend our gratitude for your patience with this inconvenience. However, we are pleased to learn that you found your accommodations clean and comfortable. We hope that you will choose to stay with us again in the future.Sincerely,Hotel Management

Dear Iliana, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We will address this issue with our housekeeping associates to ensure such lapses do not happen again. We hope you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve.Sincerely,Hotel Management

Dear Robert, Thank you for connecting with us about your time at our hotel. It is great to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management

Dear Sarah, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. We appreciate your remarks on the helpful staff. Your compliments serve as an encouragement pill for the entire team. However, we are sorry for the concerns you mentioned and will address them so this is not repeated. Considering this a rare incident, please revisit us for another exciting stay.Sincerely,Hotel Management

Dear Jessica, Thank you for sharing your experience; we love that you could join us. We know how small details impact our hotel's overall impression significantly. Therefore, we apologize that your stay was not the seamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management

Dear Sarah, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management