Reception
Check availability

Reviews of Fairfield by Marriott Inn & Suites Sandusky

3 out of 5
Fairfield by Marriott Inn & Suites Sandusky
5410 Milan Rd, Sandusky, OH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 110 out of 138 reviews" "
Rating 8 - Good. 16 out of 138 reviews" "
Rating 6 - Okay. 5 out of 138 reviews" "
Rating 4 - Poor. 4 out of 138 reviews" "
Rating 2 - Terrible. 3 out of 138 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kinyatta

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Makayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whole process was very smooth. Room was very clean. Only issue was the wifi seemed to not reach our room as we were at the edge of the building. Luckily i didnt need it so no issue but still.
Stayed 2 nights in May 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Safiya, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was super friendly and helpful!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeff

Stayed 1 night in Apr 2024

10/10 Excellent

Jadin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was close to where the tournament was being held as well as for shopping stores, dining choices, and parking was easy.
Stayed 2 nights in Apr 2024
Response from Connie on Apr 26, 2024
Thank you for being our valued guest!

10/10 Excellent

Alison

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The hotel is great and breakfast was amazing but unfortunately a friend's car got stolen on there property, which it's not the hotels fault but it's a scary situation.
Stayed 1 night in Apr 2024
Response from Connie on Apr 26, 2024
Thank you for sharing your feedback with us!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted by friendly staff upon midnight check-in, very clean and modern design, no hidden fees. Pool is pretty small, but would be fun for small children.
Stayed 1 night in Apr 2024
Response from Connie on Apr 26, 2024
Thank you for sharing your feedback with us and for being our valued guest!

10/10 Excellent

Juemei

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice, staff are very kind and helpful. The breakfast can be better, sausage patty taste like paper, scramble egg is weird too.
Stayed 1 night in Apr 2024
Response from Connie on Apr 26, 2024
Thank you for sharing your feed back with us about your stay. We shared your thoughts with our breakfast staff so that we can come up with ways to make the sa8sage and eggs taste better.

8/10 Good

Haidee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 2 nights in Apr 2024
Response from Connie on Apr 26, 2024
Thank you for being our valued guest!

10/10 Excellent

Kasie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Keri Johnson, GM on Mar 13, 2024
We appreciate you taking the time to share your feedback! We are so glad you enjoyed your stay with us and we hope to host you again the next time you are in the area!!

8/10 Good

Jackie

Stayed 1 night in Feb 2024
Response from Keri Johnson, GM on Mar 20, 2024
We appreciate you taking the time to share your feedback! We are glad you enjoyed your stay with us and hope to host you again the next time you are in the area.

2/10 Terrible

Derek

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The overall hotel was great. There was an issue with our room that never got resolved. Didn’t get the room we wanted and booked and no one helped resolve the issue. Talked to 4 different people and they all said we need to talk to our GM. Took our name and number on a piece of paper and said they would call us once the billing was situated??? Still paid the original rate though instead of a lower rate since we were put in a cheaper room. We got put in a room next to the elevator shaft so we had a cutout of the hallway 20 feet long of unusable space. Nothing like the pictures of the 2 queen beds room. Just not happy with how things went down especially with traveling with a newborn wanting a bigger room with extra space. Will not stay here again which stinks because we like the Marriott hotels.
Stayed 2 nights in Feb 2024
Response from Keri Johnson, GM on Feb 10, 2024
I appreciate you taking the time to share your feedback. I am very sorry that we were not able to meet your expectations during your stay. It looks like you were changed from a King Suite to a Double Queen room. The rate was adjusted (10 per night) and a refund has been issued to you. I hope that the next time you are in the area that you give us another chance.

8/10 Good

Brian

Stayed 1 night in Feb 2024
Response from Keri Johnson, GM on Feb 10, 2024
We appreciate you taking the time to share your feedback! We are glad you enjoyed your stay with us and hope to host you again the next time you are in the area!!

10/10 Excellent

Raechelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luke was very friendly with helping me with my commendation. Facility was very clean and quiet.
Stayed 1 night in Jan 2024
Response from Keri Johnson, GM on Feb 4, 2024
We appreciate you taking the time to share your feedback. We are so glad you enjoyed your stay with us and hope to welcome you back the next time you are in the area!!

6/10 Okay

Chris

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Staff was nice and helpful. Sink didn’t drain in bathroom in my room. Other than that great experience.
Stayed 1 night in Jan 2024
Response from Keri Johnson, GM on Feb 4, 2024
We appreciate you taking the time to share your feedback. I'm sorry about the sink drain and I have notified the maintenance team so we can prevent this happening again in the future. We are so glad you enjoyed your stay with us and hope to welcome you back the next time you are in the area!!

4/10 Poor

Vidmantas

Looks new but promptly degrading.
Stayed 2 nights in Jan 2024
Response from Keri Johnson, GM on Feb 4, 2024
We appreciate you taking the time to share your feedback. We apologize that your stay did not meet our standards. We hope you give us another chance the next time you are in the area.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Keri Johnson, GM on Feb 4, 2024
We appreciate you taking the time to share your feedback. We are so glad you enjoyed your stay with us and hope to welcome you back the next time you are in the area!!

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Keri Johnson, GM on Jan 8, 2024
We appreciate you taking the time to share your feedback! We are so glad that you enjoyed your stay with us, and we hope to host you again the next time you are in the area!!

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean , the person that checked us in was very friendly. And the room was very nice.
Stayed 1 night in Dec 2023
Response from Keri Johnson, GM on Feb 4, 2024
We appreciate you taking the time to share your feedback. We are so glad you enjoyed your stay with us and hope to welcome you back the next time you are in the area!!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Keri Johnson, GM on Dec 28, 2023
We appreciate you taking the time to share your feedback with us! We are so glad that you enjoyed your stay and we hope to host you again the next time you are in the area.

6/10 Okay

Shawniece

Traveled with family and small children
Liked: Property conditions & facilities
My family and I stayed at this hotel during the Christmas holiday for 4 days, the front desk staff was friendly and always as helpful as possible. They serve breakfast in the morning, and my room was very spacious, they have parking on-site and the hotel is literally 1-4 minutes away from various restaurants and stores, even the mall. My only complaint is that nobody came to clean my room the entire stay a housekeeper came by once our second day to give us clean towels and wash clothes and when I asked the front desk manager why that was she explained to me that the entire housekeeping staff was given the weekend off for the holiday, which is awesome for them but what about your hotel guests needs, other than that I have no complaints and I’d definitely stay here again.
Stayed 5 nights in Dec 2023
Response from Keri Johnson, GM on Jan 8, 2024
We appreciate you taking the time to share your feedback. I am very sorry about not receiving our stayover service every other day throughout your stay. This did not meet our expectations. Overall, I am so glad that your family was still able to enjoy the stay, and we can't wait to host you again the next time you are in the area.

10/10 Excellent

Gregory, Hudson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly The shower and water pressure was amazing The location to so many dining options and a mall, grocery store.. everything
Stayed 1 night in Dec 2023
Response from rere on Dec 17, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and greeted you when you entered the hotel. Check in was easy and Checkout was the same. Over all it was pleasant and quiet environment.
Stayed 1 night in Dec 2023
Response from Asst Gm on Dec 12, 2023
We appreciate that you took the time out to complete the survey and thank you!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check-in was great. Room clean and spacious. Only comment is the toilet in bathroom needs to be bolted down-very loose. Other than that everything was great!
Stayed 1 night in Dec 2023
Response from Asst GM on Dec 12, 2023
Thank you for taking the time out to complete the survey. We going have maintenance check the toilet . We appreciate that you let us know .

10/10 Excellent

Amy

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly clean and accommodating!
Stayed 1 night in Nov 2023
Response from Keri Johnson, GM on Dec 4, 2023
We appreciate you taking the time to share your feedback! We are so glad your enjoyed your stay and we hope to host you again the next time you are in the area!!

10/10 Excellent

Lidia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to Kalahari. Staff was so kind and accepting. always willing to help.
Stayed 1 night in Nov 2023
Response from Keri Johnson, GM on Dec 4, 2023
We appreciate you taking the time to share your feedback! We are so glad your enjoyed your stay and we hope to host you again the next time you are in the area!!

8/10 Good

Gennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Check in (on Thanksgiving day) were so kind, friendly and beyond helpful. Great people, great customer service. Our room was nice and accommodating (a few cleaning issue's i am guessing the cleaning staff overlooked- trash in bathroom trash and riom trash...not a lot but some and a cleaning towel left on the back of the toilet. Nothing to make a fuss about) I wasn't to thrilled about breakfast at all. Breakfast i woull give 1 star to. Happy it was offered, but not the best) Ahh one other thing. The shower is very loud and can be heard in your room. The bathroom is on the other side of the shower wall. Again not a big thing just something to note. Overall i would stay at the property again. And would recommend (but not count on breakfast)
Stayed 2 nights in Nov 2023
Response from Keri Johnson, GM on Dec 4, 2023
We appreciate you taking the time to share your feedback! I have addressed your concerns about the room with our housekeeping leadership team. We are so glad your enjoyed your stay and we hope to host you again the next time you are in the area!!

10/10 Excellent

John, New York

Liked: Cleanliness, property conditions & facilities
Nice new place, well kept up.
Stayed 2 nights in Nov 2023
Response from Keri Johnson, GM on Dec 4, 2023
We appreciate you taking the time to share your feedback! We are so glad your enjoyed your stay and we hope to host you again the next time you are in the area!!

10/10 Excellent

Sia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Stay
The front desk attendant was so warm and welcoming.
Stayed 3 nights in Nov 2023
Response from Keri Johnson, GM on Nov 22, 2023
We appreciate you taking the time to share your feedback! We are so glad that you enjoyed your stay and hope to welcome you again the next time you are in the area!!

10/10 Excellent

Amber

Stayed 1 night in Nov 2023
Response from Asst gm on Dec 12, 2023
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every member of the staff that we met was friendly, helpful and took pride in their work. The hotel seemed relatively new, was extremely clean and well appointed. Wonderful stay!!
Stayed 2 nights in Nov 2023
Response from Keri Johnson, GM on Nov 14, 2023
We appreciate you taking the time to share your feedback!! We are so glad you enjoyed your stay and hope to host you again the next time you are in the area!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, modern hotel
Stayed 2 nights in Nov 2023
Response from Keri Johnson, GM on Nov 14, 2023
We appreciate you taking the time to share your feedback!! We are so glad you enjoyed your stay and hope to host you again the next time you are in the area!

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Keri Johnson, GM on Nov 8, 2023
We appreciate you taking the time to share your feedback! We are so glad that you enjoyed your stay and we hope to host you again the next time you are in the area!!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Keri Johnson, GM on Nov 1, 2023
We appreciate you taking the time to share your feedback! We are so glad that you enjoyed your stay with us and we hope to host you again the next time you are in the area.

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Keri Johnson, GM on Nov 22, 2023
We appreciate you taking the time to share your feedback! We are so glad that you enjoyed your stay and hope to welcome you again the next time you are in the area!!

8/10 Good

Carol

Stayed 2 nights in Oct 2023

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Very nice and clean hotel.Free breakfast is a plus. I wold recommend.
Stayed 2 nights in Oct 2023
Response from Keri Johnson, GM on Oct 26, 2023
We appreciate you taking the time to share your feedback! We are so glad that you enjoyed your stay and we hope to host you again the next time you are in the area!!

10/10 Excellent

Sandy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I always have a good experience when I stay here. Very clean and friendly staff.
Stayed 1 night in Oct 2023
Response from Keri Johnson, GM on Oct 25, 2023
We appreciate you taking the time to share your feedback! We are so glad that you enjoyed your stay and we hope to host you again the next time you are in the area!!

10/10 Excellent

Johnathon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice, had a wonderful experience!
Stayed 1 night in Aug 2023
Response from Keri Johnson, GM on Oct 23, 2023
We appreciate you taking the time to share your feedback. We are so glad that you enjoyed your stay, and we hope to host you again the next time you are in the area!!

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
This was a last-minute decision and I very happy with the hotel and room. Staff was friendly, room was very nice, and location was perfect.
Stayed 1 night in Oct 2023
Response from Keri Johnson, GM on Oct 23, 2023
We appreciate you taking the time to share your feedback. We are so glad that you enjoyed your stay, and we hope to host you again the next time you are in the area!!

10/10 Excellent

Marcia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome stop...
Easy and friendly check-in. Our room was very comfy and clean. The beds were great. I would definitely recommend this hotel!!
Stayed 1 night in Oct 2023
Response from Keri Johnson, GM on Oct 16, 2023
We appreciate you taking the time to share your feedback! We are so glad you enjoyed your stay, and we can't wait to host you again the next time you are in the area.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Keri Johnson, GM on Oct 8, 2023
Thank you so much for sharing your feedback! We are so glad you enjoyed your stay and we hope to host you again the next time you are in the area!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Keri Johnson, GM on Oct 8, 2023
Thank you so much for sharing your feedback! We are so glad you enjoyed your stay and we hope to host you again the next time you are in the area!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect, close to the highway, had breakfast. Woukd stay there again.
Stayed 1 night in Sep 2023
Response from Keri Johnson, GM on Oct 3, 2023
Thank you so much for taking the time to share your feedback! We are so glad you enjoyed your stay and hope to host you again the next time you are in the area.

10/10 Excellent

Clayton

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Keri Johnson, GM on Oct 3, 2023
Thank you so much for taking the time to share your feedback! We are so glad you enjoyed your stay and hope to host you again the next time you are in the area.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
I went out with my family and returned to an uncleaned room. Please keep in mind, before I left for the morning I stacked all the dirty towels in the corner, pulled the trash, and pulled up the covers on the bed. After reporting the issue to the management staff, the issue wasn't taking seriously. The front desk staff worker Michael and Jesi, promised to refund me up to 20 percent off my stay, that never happened. However all I wanted was my room to be cleaned. I will never stay at that location again and will recommend everyone that I know, not to as well.
Stayed 2 nights in Sep 2023
Response from Keri Johnson, GM on Oct 3, 2023
We understand that your time is valuable and we appreciate you sharing your feedback. I have followed up with the housekeeping leadership team to ensure this was an isolated incident.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay at Fairfield
Newer hotel, well decorated and comfortable. Wonderful staff! Lots of dining, shopping and entertainment nearby.
Stayed 3 nights in Sep 2023
Response from Keri Johnson, GM on Sep 19, 2023
We appreciate you taking the time to share your feedback! We are so glad that you enjoyed your stay and we hope to host you the next time you are in the area.

10/10 Excellent

Echo, HARMONY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big clean room. One light didn't work but no big deal. Decent breakfast, better than some hotels. Would stay again.
Stayed 2 nights in Sep 2023
Response from Keri Johnson, GM on Sep 18, 2023
We appreciate you taking the time to share your feedback! We are so glad you enjoyed your stay and we hope to host you the next time you are in the area!!