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Reviews of Hampton Inn Sanford

2.5 out of 5
Hampton Inn Sanford
1904 S Horner Blvd, Sanford, NC

Reviews

8.4

Very Good

Rating 10 - Excellent. 161 out of 331 reviews" "
Rating 8 - Good. 93 out of 331 reviews" "
Rating 6 - Okay. 45 out of 331 reviews" "
Rating 4 - Poor. 16 out of 331 reviews" "
Rating 2 - Terrible. 16 out of 331 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction
Stayed 3 nights in Apr 2024

10/10 Excellent

Cindy

Traveled with family
Liked: Amenities, property conditions & facilities
The staff were very helpful and kind. They went above and beyond letting us check n early because we had been on a red eye all night.
Stayed 3 nights in Apr 2024

10/10 Excellent

Shelby

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and room was very comfortable.
Stayed 2 nights in Apr 2024

6/10 Okay

Gina

Traveled with family
Disliked: Property conditions & facilities
The staff was friendly, but the property in general was dirty. The building felt very run down. The bedding was not comfortable and felt stiff and cheap. The rooms were extremely small and only had one rolling chair near the window to sit at a desk. There were painters constantly outside our windows giving us zero privacy unless we shut the blinds which then had us sitting in the dark because there are only lamps in the room for light. We tried to rearrange the room a bit and when attempting to move a stool we noticed the handle was barely hanging on the stool and it just fell off. We will not be staying here again. It just felt very dirty and ran down.
Stayed 2 nights in Apr 2024

8/10 Good

Richard

Great place and friendly people in spite of construction update of their property
Stayed 2 nights in Apr 2024

4/10 Poor

John, Charleston

Liked: Cleanliness
Disliked: Property conditions & facilities
Construction areas made access unsafe
Stayed 1 night in Mar 2024
Response from Hampton Inn on Apr 6, 2024
We do apologize for the inconvince and hope that in June when we are done you will stay again to a more rewarding time.

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable lodging
Stayed 1 night in Mar 2024
Response from Hampton Inn on Apr 6, 2024
We were glad to have you

10/10 Excellent

Mike

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We had our dog with us and they were very accommodating. I would definitely go back!
Stayed 1 night in Dec 2023
Response from Front desk manager on Feb 1, 2024
We want to thank you for sharing your review. We are please to hear that you enjoyed your stay with us here at the Hampton Inn. We can't waiti to see you again.

8/10 Good

Michael, Blacklick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service from staff. Not much around property.
Stayed 1 night in Dec 2023
Response from Front desk mananger on Feb 1, 2024
We want to thank you for taking your time to leave us a review. We hope to see you again.

6/10 Okay

Ethan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Bradley

Stayed 3 nights in Nov 2023

2/10 Terrible

Joe

Stayed 2 nights in Nov 2023

8/10 Good

Stephanie

Traveled with family and small children
Liked: Staff & service, amenities
Was pet friendly. Reasonably clean for the price. Was good for my family for one night.
Stayed 1 night in Nov 2023

10/10 Excellent

Eric

Stayed 1 night in Nov 2023

10/10 Excellent

Daniel, Sun Valley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpio, nuevo, seguro
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on Oct 31, 2023
Thank you for your review and for staying with us. We hope that the next time that you are in the area, we will have the privilege of seeing you again.

2/10 Terrible

Angelo

Stayed 1 night in Oct 2023

10/10 Excellent

Rodney

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on Oct 31, 2023
Thank you for choicing us. We hope to see you again soon.

6/10 Okay

Warren

Traveled with group
Liked: Staff & service
Disliked: Room comfort
Just ok but over priced
1. Pillows smell like sweat. 2. The mattress is worn out and bad 3. Coffee was bad 4. Quiet 5. Over priced 6. Need more help at the front desk. The young lady was over whelmed but nice
Stayed 1 night in Oct 2023
Response from Sarah Dotson on Oct 13, 2023
Thank you for sharing your review with us. We're truly sorry for your inconvenience and hope that you accept our profound apologiesfor this expeience. We have shared with our team your insight to implement improvements where needed. We do hope that the next time you are in our area that you would give us a second chance to provide you with a much more rewarding stay.

4/10 Poor

Alexis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Sarah Dotson on Oct 13, 2023
If at all possible could you give us some insight to how we could have made your stay more pleasurable? We do apologies for any incoviience that occured during your stay.

8/10 Good

Cheri

Stayed 1 night in Sep 2023

8/10 Good

Justin

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness
Very quiet even with big events going on
Stayed 2 nights in Sep 2023
Response from Sarah Dotson on Oct 13, 2023
Thank you for your review and hope that when in our area again we can look forward to seeing you.

10/10 Excellent

lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. I would stay here again.
Stayed 2 nights in Sep 2023

6/10 Okay

Andrew

Traveled with family
Liked: Staff & service, room comfort
Overpriced
Overall I guess this Saturday was OK but for the price I definitely expected better.
Stayed 1 night in Sep 2023

10/10 Excellent

lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Juanita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very roomy
Stayed 2 nights in Sep 2023

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean. Nice breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Sinceray

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was convenient for a one night stay and clean.
Stayed 2 nights in Sep 2023

4/10 Poor

Penelope

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is tired and needs updating. We were temporarily charged $50 pending inspection of our room after departure. I took several pictures showing the damage in the room, including a huge stain on the rug. The Internet wasn’t working during our stay. No curtains, just a thin privacy shade. Our room overlooked the pool and security lights were on all night. It was like daylight in there! The people at the desk were very nice. The only positive. Won’t be back.
Stayed 1 night in Sep 2023
Response from Sarah Dotson on Oct 13, 2023
We are turly sorry to hear this. We have shared your insight with our team in hope tthat the experience you had does'nt happen to anyone else. We can only hope that you accept our apology and give us a second chance.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Our stay was lovely. Beds were comfortable, breakfast was great and your employees were top notch.
Stayed 1 night in Sep 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Diane

Traveled with family
Liked: Amenities
Centrally located, which was perfect for our needs
Stayed 4 nights in Aug 2023

2/10 Terrible

Charles

Stayed 1 night in Aug 2023

10/10 Excellent

Lorenzo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very clean, well kept, and the decor is very up-to-date. It was a very comfortable and safe stay!
Stayed 1 night in Aug 2023

6/10 Okay

Robert

Stayed 2 nights in Aug 2023

6/10 Okay

Olivia

Stayed 2 nights in Jul 2023

6/10 Okay

Sandra

Stayed 2 nights in Jul 2023

8/10 Good

steven

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean, quiet, comfortable..
Stayed 3 nights in Jul 2023

10/10 Excellent

Joe

Liked: Property conditions & facilities
Spend the money and stay here
Everything about this place was amazing. It’s your typical Hampton inn in the sense as they are above most of the other hotels on the market. A little pricey for the area but everything worked as it should. The only things I’d change were a more powerful ac unit for the rooms (kept the room at 71 and wouldn’t go lower) and a no pets sign in the breakfast area. It sounds petty but everything else is amazing in the hotel
Stayed 1 night in Jul 2023

8/10 Good

Ann

Stayed 1 night in Jun 2023

10/10 Excellent

Okey

Liked: Cleanliness, staff & service, property conditions & facilities
The room was a little dirty and the pool was closed, but the check in person (Kayla) was very nice.
Stayed 1 night in Jun 2023

6/10 Okay

Tamatha

Traveled with partner, Traveled with pets
Liked: Cleanliness
Disliked: Staff & service
At the time of booking our reservation, Expedia's site stated there's a $50 additional fee for a pet to stay at this hotel for a stay up to 4 days. I included a message to the hotel advising then that we were traveling with our dog and she would be with us. That message was either not transmitted to the hotel, or the hotel staff didn't read it. When we checked in at the hotel, we were charged a $75 pet fee instead of the $50 pet fee as stated in the information for this hotel on Expedia's site. When checking out, we inquired about whether the hotel manager would reduce the pet fee to $50 so it is consistent with what was stated in the hotel information with Expedia. The front desk staff person had an attitude with us for simply asking the question and told us that the hotel manager, by name, doesn't do what Expedia says and that the Hampton Inn isn't run by Expedia. Well, no kidding. We could have done without her attitude. Further, the air conditioner was very loud, making it hard to sleep, and there were a few things in our room/bathroom that were in a state of disrepair. We will not stay there again.
Stayed 1 night in Jun 2023

6/10 Okay

Kim, Cary

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
HVAC UNIT IN MY ROOM WAS WAY TOO LOUD. i COULD NOT REST
Stayed 1 night in May 2023

10/10 Excellent

Pamela

Stayed 1 night in May 2023

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
pool was green
Stayed 3 nights in May 2023

10/10 Excellent

Markita

Stayed 1 night in Apr 2023

6/10 Okay

James

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Sawanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Ghyslain

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service was below average.
The person that checked us in Wednesday evening around 7pm was super nice, she was very smiley. Everything was fine until the toilet backed up Friday around 6pm. I called for maintenance and I was told to come get the plunger, that maintenance left at 5pm. Once I unclogged the toilet, I asked for 8 towels to clean the mess we had on the floor. He came out with 2 stating they were at full capacity. I asked again and he brought me 2 more. Once I got all the water off the floor, I came back with the plunger and told same person we would need cleaning in our room the next day. Just to be sure, I stopped the next morning to make sure someone would clean our room and of course, she did not know anything about it. And if that was not enough, we had a few bugs in our room 219.
Stayed 4 nights in Apr 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Jamekah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property. Met needs for 1 night stay
Stayed 1 night in Apr 2023