It was clear that this hotel has been upgraded, as shared in brochures and on line. Unfortunately, my room had not been ungraded and did not include any of the things that were advertised in the recent renovations.
The room was TINY, full, not queen bed, tiny tv that was like a computer screen in the corner, bathroom sink not even in bathroom, old fashioned keys when other rooms had all new entrance card key entry, paper thin walls, barking dogs, bedding was old and gave me extreme allergies as of it had not been fully laundered, no in room coffee, broken ice machine, no in room mini or full kitchen as described, zero in room amenities except wall mounted blow dryer, no fireplace as described…. This room was the smallest I have ever stayed in with fewer amenities than any room I have ever stayed in. The staff was really sweet, but other than this, I was horribly disappointed.
How can you share images of rooms that are simply false? That is how we are booking and it makes me think twice about using you.