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Reviews of La Quinta Inn & Suites by Wyndham Santa Cruz

2.5 out of 5
La Quinta Inn & Suites by Wyndham Santa Cruz
550 2nd St, Santa Cruz, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 595 out of 791 reviews" "
Rating 8 - Good. 118 out of 791 reviews" "
Rating 6 - Okay. 34 out of 791 reviews" "
Rating 4 - Poor. 18 out of 791 reviews" "
Rating 2 - Terrible. 26 out of 791 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

MONA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel!! Very clean and the staff are kind and accommodating.
Stayed 1 night in Apr 2024
Response from Herman W. on Apr 30, 2024
Thank you for staying with us. We hope you enjoyed your stay.

10/10 Excellent

robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
new, clean, really great.
Stayed 1 night in Apr 2024
Response from Herman W. on Apr 29, 2024
Thank you for staying with us. We hope you enjoyed your stay.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alondra V. on Apr 29, 2024
Hi Ashley, thank you for the excellent review!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alondra V. on Apr 29, 2024
Hi Sarah, thank you for the excellent review!

10/10 Excellent

Devi

Stayed 3 nights in Apr 2024
Response from Alondra V. on Apr 29, 2024
Hi Devi, thank you for the excellent review!

10/10 Excellent

John

Liked: Property conditions & facilities
La Quinta inn Santa Cruz was clean, staff was friendly. Very convenient walk to ocean pier.
Stayed 1 night in Apr 2024
Response from Herman W. on Apr 24, 2024
Thank you for staying with us. We hope to see you again soon.

6/10 Okay

Giteet

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is great but the staff in the morning was so rude and the cleaning people don't listen when you tell them to go away. They walked in on me!
Stayed 1 night in Apr 2024
Response from Herman W. on Apr 22, 2024
Thank you for sharing your feedback about your recent stay. We apologize for the inconvenience. I will share your review with our front desk and housekeeping team.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new hotel property. I would stay here again. It is quite busy in the area near the beach
Stayed 1 night in Apr 2024
Response from Herman W. on Apr 19, 2024
Thank you for staying with us. We hope to see you again soon.

4/10 Poor

PEDRO

Traveled with family
Disliked: Cleanliness
Paid extra for a view but a view of a wall. Not worth what I was charged for or the experience I was hoping to get by upgrading.
Stayed 1 night in Apr 2024
Response from Herman W. on Apr 17, 2024
Thank you for sharing your review about your recent stay. Unfortunately, after reviewing your reservation, it was for standard two queen bedrooms. I hope you still consider staying with us in the future. Thank you.

10/10 Excellent

Sandie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Herman W. on Apr 17, 2024
Thank you for staying with us. We hope you enjoyed your stay.

10/10 Excellent

Joby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Alondra V. on Apr 15, 2024
Hi Joby, thank you for the excellent review!

10/10 Excellent

Katia, Lagunitas

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, convenient and great if you have kids!
Stayed 2 nights in Apr 2024
Response from Herman W. on Apr 11, 2024
Thank you for staying with us. We hope you enjoyed your stay.

10/10 Excellent

Daylene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the counter misinformed us about the process of parking the vehicle, and it caused us great inconveniences.
Stayed 2 nights in Mar 2024
Response from Herman W. on Apr 10, 2024
Thank you for sharing your feedback about your recent stay. We apologize for the inconvenience with the parking situation. We hope you still consider staying with us in the future.

10/10 Excellent

Tim

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Santa Cruz boardwalk, which is what we were looking for. Hotel is kept in a high standard. Bonus what the heated pool.
Stayed 1 night in Apr 2024
Response from Alondra V. on Apr 9, 2024
Hi Tim, thank you for the excellent review! We are glad to hear that you enjoyed your stay with us and that we met your expectations. We hope to see you again soon!

10/10 Excellent

Angelic

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a tall vehicle and werent aware of the underground parking when we made the reservation. The staff accommodated us by letting us park at the front entrance. We really appreciated their kindness and accommodations.
Stayed 3 nights in Apr 2024
Response from Alondra V. on Apr 8, 2024
Hi Angelic, thank you for your excellent review! We are happy to hear that our staff was able to accommodate you regarding the parking situation. We hope to get the chance to serve you again.

4/10 Poor

MEHDI

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice place but the staff is not helpful at all
Stayed 1 night in Apr 2024
Response from Alondra V. on Apr 6, 2024
Thank you for taking the time to give us feedback, Mehdi. We are sorry to hear that our staff did not meet your expectations, but are glad that they were able to accommodate you with a very early check-in. We hope you will give us another chance in the future.

10/10 Excellent

Janet

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
From Desk Staff Jose provided excellent customer service. The location is near the wharf and a lot of restaurants. Pool is heated. Breakfast included. We loved our stay here!
Stayed 2 nights in Mar 2024
Response from Alondra V. on Apr 6, 2024
Hi Janet, thank you for the excellent review. We will make sure to pass on your comments along to Jose! We hope to see you again soon.

8/10 Good

Ia

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot, close to Boardwalk plus other nearby attractions. Heated pool was nice, but it’s small and only 3 feet. Great for kiddos! No hot tub where there should absolutely be one on the second floor balcony, but that’s imo only.
Stayed 2 nights in Apr 2024
Response from Alondra V. on Apr 6, 2024
Thank you for your feedback, Ia! We are happy to hear that you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

Rachael

Traveled with group, Traveled with family
Disliked: Staff & service, amenities
The property itself is fine. We were very disappointed in our stay. We arrived about 3 pm at check-in time and we were told our room would be available in about 10 minutes. Several times after that we were told that it would be an additional few minutes. During that time, the staff did reimburse the cost of parking and provided bottled water, but we did not get into our room until 1 hour and 45 minutes later. We were told that the delay was due to it being too busy because of Spring Break and that they couldn't keep up with the schedule. One restroom was unavailable for use and the other one was not accessible for whatever reason while we waited for our room. We were not told until nearly that time that we could leave our belongings and go do other things in the area. We wasted that time waiting for our room with the expectation that it would be ready. We were offered late check out, but that was of no help as we didn't need it due to our travel arrangement. The pull out bed was also malformed and we had to seek out bedding in order to accommodate the 5th person in our party. The attendant did provide those within the 10 minutes promised. It wasn't a great experience for us, and I don't know that we'll select again in the future should we return to the area.
Stayed 1 night in Mar 2024
Response from Herman W. on Apr 3, 2024
Thank you for staying with us. Please accept our sincere apology for the inconvenience caused to you. We hope you still consider staying with us in the future.

10/10 Excellent

Allysa

Stayed 1 night in Apr 2024
Response from Herman W. on Apr 22, 2024
Thank you for staying with us. We hope you enjoyed your stay.

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Herman W. on Apr 3, 2024
Thank you for staying with us. We hope to see you stay with us again soon.

8/10 Good

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Herman W. on Apr 3, 2024
Thank you for staying with us. We hope to see you stay with us again soon.

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, nice people , easy access beautif
Stayed 1 night in Mar 2024
Response from Alondra V. on Apr 1, 2024
Hi Max, thank you for the excellent review! We hope to see you again.

10/10 Excellent

Arsenio

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic! I really liked the continental breakfast.
Stayed 4 nights in Mar 2024
Response from Herman W. on Mar 27, 2024
Thank you for staying with us. We hope you enjoyed your stay.

10/10 Excellent

Yurii

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Something unique is that it’s really clean and new and there are really big rooms and have a lot of personality in them.
Response from Alondra V. on Mar 23, 2024
Thank you for the excellent review, Yurii! We are happy to hear that you enjoyed your stay at our property, and we hope to see you again.

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alondra V. on Mar 23, 2024
Thank you for the excellent review, Kirsten! We hope to see you again.

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alondra V. on Mar 23, 2024
Thank you for the excellent review, Max! We hope to see you again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alondra V. on Mar 23, 2024
Thank you for the excellent review, Daniel! We hope to see you again.

10/10 Excellent

roxana

Stayed 1 night in Mar 2024
Response from Alondra V. on Apr 8, 2024
Hi Roxana, thank you for the excellent review!

10/10 Excellent

Airam

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very nice and beach was only a 5 minute walk
Stayed 1 night in Mar 2024
Response from Herman W. on Mar 17, 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Lincoln

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very short stay but I really enjoyed it. Super close to the pier, Cliff dr., downtown, boardwalk. Highly recommended.
Stayed 1 night in Mar 2024
Response from Herman W. on Mar 12, 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Josefina

The staff was very kind and helpful. They were always cheerful and friendly. Thank you
Stayed 2 nights in Mar 2024
Response from Herman W. on Mar 12, 2024
Thank you for staying with us. We hope to see you stay with us again soon.

10/10 Excellent

Genesis

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent!
Stayed 2 nights in Mar 2024
Response from Herman W. on Mar 11, 2024
Thank you for staying with us. We hope you enjoyed your stay.

10/10 Excellent

Alyssa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here! The property is gorgeous, the breakfast was delicious. Our kids loved making their own waffles. The staff was super friendly. Within walking distance to so many cool places. Smelled so good and felt super clean from the main entrance to the room. The balcony was cute and it was so nice to have a decent view of the ocean.
Stayed 1 night in Mar 2024
Response from Herman W. on Mar 11, 2024
Thank you for staying with us. We hope you enjoyed your stay.

10/10 Excellent

Roberto

Stayed 1 night in Mar 2024
Response from Herman W. on Mar 29, 2024
Thank you for staying with us. We hope you enjoyed your stay.

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in with night reception was very cordial and hospitable.
Stayed 1 night in Feb 2024
Response from Herman W. on Feb 28, 2024
Thank you for staying with us. We hope to see you stay with us again soon.

10/10 Excellent

Miranda

Liked: Cleanliness, amenities, property conditions & facilities
Excellent, clean, good customer service, good breakfast. Highly recommend
Stayed 2 nights in Feb 2024
Response from Herman W. on Feb 27, 2024
Thank you for staying with us. We hope to see you stay with us again soon.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Would stay here again!
Stayed 1 night in Feb 2024
Response from Herman W. on Feb 27, 2024
Thank you for staying with us. We hope to see you stay with us again soon.

4/10 Poor

Chantel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Reserved a king size room and was given 2 queens instead. Tried to talk to the front desk and were told they were “sold out” and doing us a “favor” with the room they did provide.
Stayed 1 night in Feb 2024
Response from Herman W. on Feb 27, 2024
Thank you for sharing your review about your recent stay. We apologize for the inconvenience. We hope you still considering stay with us.

10/10 Excellent

Larry

Stayed 2 nights in Feb 2024
Response from Herman W. on Mar 20, 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Lacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Herman W. on Feb 21, 2024
Thank you for staying with us. We hope to see you again soon.

6/10 Okay

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everthing except for being right in front of the laundry room. We could here their convos and im sure they could here us. Maybe next time we will talk to front desk. Felt like we had no privacy
Stayed 1 night in Feb 2024
Response from Herman W. on Feb 14, 2024
We apologize for the inconvenience. We hope to see you stay with us again.

10/10 Excellent

Edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay again and will recommended it to family and friends. Newly renovated and amenities are great. Breakfast is a plus and satisfied us. The only issue we had is the strong scent they use to make the property smell good. Too much fragrance that burns our nose. Aside from that, it is very close to everything we need like the Santa Cruz Beach Boardwalk, parking is secure, and we feel safe inside the property.
Response from Herman W. on Feb 6, 2024
Thank you for sharing your review about your recent stay. We are glad you enjoyed your stay and shared your notes with the housekeeping department. We hope to see you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
great place and breakfast!
Stayed 2 nights in Jan 2024
Response from Alondra V. on Feb 3, 2024
Hi James, thank you for the positive review! We hope to see you again soon.

10/10 Excellent

Carole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was easy to find, parking fee seemed high, but it made us feel safe. Room was very comfortable and pleasant
Stayed 2 nights in Jan 2024
Response from Herman W. on Feb 1, 2024
Thank you for staying with us. We hope to see you stay with us again soon.

6/10 Okay

Aaron

Traveled with group
Liked: Cleanliness, staff & service
The shower water was lukewarm at best. The breakfast was adequate. A $25 parking fee should be listed in the reservation pricing.
Stayed 2 nights in Jan 2024
Response from Herman W. on Jan 31, 2024
Thank you for your feedback. We apologize for the inconveniences. We hope to see you stay with us again.

10/10 Excellent

Alvin

Liked: Cleanliness, amenities, property conditions & facilities
Great property and convenient location. My only problem is the front staff. Not friendly and looks dead. Could be a little more friendlier.
Stayed 2 nights in Jan 2024
Response from Herman W. on Jan 31, 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

gang

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in Dec 2023
Response from Herman W. on Jan 31, 2024
Thank you for staying with us. We hope to see you stay with us again soon.

10/10 Excellent

Sandy Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Herman W. on Jan 31, 2024
Thank you for staying with us. We hope to see you stay with us again soon.

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in granted. Helpful staff. New updated horel. Very clean. Great location.
Stayed 1 night in Jan 2024
Response from Herman W. on Jan 31, 2024
Thank you for staying with us. We hope to see you stay with us again soon.