Thank you very much for your review. We will pass on your greetings to Luis.We hope to see you again soon, and we will continue working on improvements.Best regards.

Gracias habernos elegido y esperamos volver a verte por aqui.

Hello Edgard, it was a pleasure to have you at the hotel. We hope to see you again around here.Thank you for choosing us.Best regards.

Thank so much Jennifer. We hope to see you soon for the Hotel. And thank you for choosing us

Thank you very much for your comment, we will continue working to improve. We now offer breakfast included during the stay if you return.Thank you very much for choosing us.

Hello Oliver, thank you very much for choosing us and leaving a comment. We will work to continue improving both our service and property. Hopefully, during your next visit, you'll notice the changes.Thanks again.Regards.

Hello Lucia, it's great that everything went well. We hope to see you again soon.Best regards

Thank you very much for your comment, and we're delighted that you enjoyed staying with us.We hope to see you again soon.

"Hello Ramon, thank you very much for trusting us with your stay in Puerto Escondido. We hope to have met your expectations. We will continue working to provide better service, and we hope you can come back. Best regards.Raiz Hotel Boutique Team."

Thank you for your message, We apologize for the confusion. Our cancellation policy is non-refundable. We ask our guests to notify us of the cancellation at least 10 days before arrival date. We understand that you stayed only one night since the room was not up to your expectations. Unfortunately, since this situation was beyond our control, we can't process the refund. Regarding the TV in the room we want to clarify that TV is not mentioned in our listing. Additionally, it is stated in our services that the restaurant is open from 8 a.m. to 3 p.m. We apologize for the inconvenience. We regret that your experience did not meet your expectations. We appreciate your understanding and hope this clarification addresses your concerns. Thank you for choosing Raiz, and we hope to have the opportunity to provide you with an improved experience in the future.......

Muchas gracias por tu apoyo y calificación. Seguiremos trabajando para mejorar nuestro lugar y servicio.Esperamos volver a verlos por el Hotel.

Thank you very much for your support and rating. We will continue working to improve our place and service.We hope to see you again at the hotel.

Hola Brenda, muchas gracias por habernos elegido. Esperamos que hayas disfrutado mucho tu estancia con nosotros.Esperamos verte nuevamente por aquí.Saludos.

Hello Angelica, we apologize for the inconvenience. We will work to improve.Regards.

Muchas gracias. Trabajaremos para ir mejorando siempre y poder brindar un mejor servicio.

Muchas gracias por habernos elegido. Esperemos verte pronto por aqui.Saludos cordiales

Muchas gracias por habernos elegido. Seguiremos trabajando duramente para mejorar. Esperamos poder volver a recibirlos y vean nuestros progresos. Saludos

Muchas gracias por habernos elegido. Esperemos volver a verte por el hotel.Saludos cooridales

Muchas gracias por habernos elegido. Continuaremos trabajando para mejorar nuestro servicio, esperamos que para tu proxima visita a Puerto Escondido ya contemos con el restaurante del hotel abierto.Saludos

Hola Dante, lamentamos no haber cumplido con lo esperado y gracias por hacernos saber tus inquietudes. Trabajaremos para mejorar en esos aspectos. Esperamos nos puedas volver a elegir.Saludos cordiales

Muchas gracias por elegirnos y esperamos volver a verte.Saludos

Muchas gracias, ha sido un placer. Los esperamos cuando gusten volver.