Outdoor pool

Reviews of OYO Hotel Betsua Vista Hermosa, Crucecita

2.5 out of 5
OYO Hotel Betsua Vista Hermosa, Crucecita
Acacia MZ 1 LT 1 SN, Sector H, La Crucecita, Santa María Huatulco, OAX

Reviews

7.4

Good

Rating 10 - Excellent. 24 out of 79 reviews" "
Rating 8 - Good. 26 out of 79 reviews" "
Rating 6 - Okay. 16 out of 79 reviews" "
Rating 4 - Poor. 3 out of 79 reviews" "
Rating 2 - Terrible. 10 out of 79 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ammy on May 7, 2024
Hi, Amber! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 Okay

M

Stayed 1 night in Feb 2024

10/10 Excellent

JESUS

Stayed 2 nights in Jan 2024

8/10 Good

kenneth, Ajijic

Liked: Cleanliness
Good choice for modest budget. Good location.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jose, Paramount

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend it
Stayed 1 night in Sep 2023
Response from Ammy on Sep 29, 2023
Thanks for the positive rating, Jose! Hope to welcome you again soon. Regards, Noah.

6/10 Okay

Julie

Traveled with partner
Liked: Cleanliness, staff & service
Air conditioning was fantastic. The room was big and comfortable.
Stayed 3 nights in Jul 2023

10/10 Excellent

Azucena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Eva on Jul 25, 2023
¡Me encanta oír esto, Azucena! Sería estupendo que lo difundieras entre tu círculo. Que tenga un buen día. Saludos, Eva

8/10 Good

Neil

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Ava on May 18, 2023
Hi, Neil! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

2/10 Terrible

Lynn

Stayed 1 night in Mar 2023
Response from Eva on Apr 6, 2023
Hi, Lynn! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

8/10 Good

James

Liked: Staff & service
Served the purpose for three nights. The idea was not to spend a whole lot of time there. Relatively quiet, AC worked, Wifi worked. The pool was being repaired or renovated. Perhaps a good thing for future guests.
Response from Eva on Mar 15, 2023
Heartfelt gratitude for sharing this, James! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Eva

8/10 Good

Meei Jen

Liked: Staff & service, room comfort
Friendly staff and great location!
It’s a no-frills hotel, no fridge, and terribly weak WiFi which should be able to be improved to better customers experiences! However, Friendly staff and great location are the most attractive package!
Stayed 14 nights in Jan 2023
Response from Lisa on Feb 14, 2023
Hey, Meei! Thanks for your feedback as it has been shared with the relevant team, they will look into this concern and will surely improve accordingly. Regards, Lisa

2/10 Terrible

Drew

Stayed 2 nights in Feb 2023
Response from Eva on Mar 15, 2023
Hi, Drew! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

4/10 Poor

Kari

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff super friendly. Room is in need of repairs
Stayed 1 night in Jan 2023
Response from Eva on Feb 7, 2023
Hi, Kari! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t beat this place for the price, value and the convenience of location. Highly recommended and nice being the only foreigner here!
Stayed 2 nights in Jan 2023
Response from Eva on Feb 7, 2023
Hi Michael! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Eva

6/10 Okay

Kevin

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Shower rusty, shower door barely function.
Response from Lisa on Jan 9, 2023
Hi, Kevin! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Lisa

8/10 Good

john

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2022
Response from Ammy on Dec 6, 2022
Hi, John! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

2/10 Terrible

Faviola

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The tv barely worked the beds were very uncomfortable and we saw roaches in our room.
Stayed 1 night in Aug 2022
Response from Jane on Sep 11, 2022
Hi, Faviola! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

8/10 Good

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay, loved air conditioner and double fans in the room. Pool was a bit dirty, did not care to get in water, people eating around pool. Seemed very family friendly. Staff was polite.
Stayed 1 night in Jul 2022
Response from Simon on Jul 18, 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its just a great place for the price
Stayed 3 nights in Jun 2022
Response from Simon on Jul 10, 2022
Hi, thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Simon

2/10 Terrible

nivia

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Is to old the shower and toilet and is cucarachas linen is very clean
Stayed 7 nights in Mar 2022
Response from Jon on Apr 1, 2022
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jon

6/10 Okay

Mona

Liked: Staff & service, room comfort
Wifi was non existent most of the time. Wall had 2 child hand prints in some type of brown pigment. I asked her to wash it off and she said something in Spanish and walked away.
Stayed 2 nights in Feb 2022
Response from Ammy on Mar 10, 2022
Hi, Mona! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

6/10 Okay

Armida

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Excellent location-very basic accommodations
Hotel is very basic and beds are super uncomfortable. Great for a one to two night stay on a budget. No frills and no elevator. Excellent location. Easy walk to center, the square, shops and restaurants
Stayed 6 nights in Jan 2022
Response from Jake on Mar 10, 2022
Hi Armida, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jake

8/10 Good

Stuart

Liked: Staff & service
Stayed 1 night in Nov 2021

2/10 Terrible

Hans Olaf

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't liked anything, the sheets was broken, the beds are old and uncomfortable, wasn't good light in the room, the bathroom was old with a lot of moisture and looks dirty
Stayed 3 nights in Nov 2021

8/10 Good

Faviola

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a clean hotel and affordable. Good price for the location and amenities. Restaurants are close to this place. You don´t need to drive, you can just walk and go to places. I totally recommend it!
Stayed 1 night in Jul 2021

10/10 Excellent

yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly
Stayed 1 night in Jul 2021

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Par mi la cama estaba muy dura 😩😩
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close to el Zocalo
Stayed 6 nights in Jul 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
Would not stay again. We reserved a king bed but we’re given two twin beds. The only reason we didn’t say anything was because the staff member was kind enough to stay up late for us to open the hotel.
Stayed 1 night in Apr 2021

10/10 Excellent

Michael, Maine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible value and service Hotel was excellent and clean but dirt cheap and a great location across the street from the wonderful restaurant Clan Destino
Stayed 4 nights in Nov 2020

6/10 Okay

MARIO ALBERTO

Liked: Amenities
Buena opción si lo que buscas es ahorrar y si eres de sueño pesado.
Stayed 4 nights in Apr 2024

6/10 Okay

Juana Hilda

Liked: Cleanliness
Stayed 20 nights in Jan 2024
Response from Ammy on May 7, 2024
Hi, Juana! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

Jesus

Stayed 1 night in Feb 2024
Response from Ammy on May 7, 2024
Thanks for the positive rating, Jesus! Hope to welcome you again soon. Regards, Noah.

8/10 Good

Rogelio Aldair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto
Stayed 5 nights in Dec 2023

10/10 Excellent

Eduardo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel cumple con lo publicado, los chicos de la recepción son increíbles personas te apoyan en todo si tienes dudas te explican, te ayudan a pedir taxis, el personal que se encarga de mantener limpias las habitaciones super lindas. Es el segundo año que me hosped ahí y me gusta el lugar y lo accesible que es.
Stayed 3 nights in Jan 2024

4/10 Poor

cedric

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Sería mejor sin pulgas
El hotel cumple con lo básico, lastimosamente hubiera preferido dormir sin pulgas y no llevarme todas estás picaduras de recuerdo...
Stayed 1 night in Dec 2023

10/10 Excellent

Davide

Stayed 1 night in Nov 2023
Response from Joey on Dec 8, 2023
Hi Davide, That is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Joey

10/10 Excellent

María Hortencia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel
Un hotel muy limpio y personal muy educado.
Stayed 3 nights in Oct 2023
Response from Noé on Dec 8, 2023
¡Gracias por tu agradecimiento, Hortencia! Esperamos brindarle un servicio constante en todo momento. Saludos, Noé

2/10 Terrible

HUGO ABAD

Disliked: Staff & service, property conditions & facilities
No atentos con los clientes
El hotel en limpieza esta bien, pero si llegas antes de las 15:00 hrs, no te reciben aunque haya habitaciones disponibles, te hacen esperar hasta las 15:00 Internet esta muy debil la señal y no puedes ver tus correos.
Stayed 1 night in Oct 2023
Response from Bárbara on Nov 3, 2023
¡Hola Hugo! Lamentamos los problemas causados. Hemos tomado debida nota de sus comentarios y continuaremos haciendo todo lo posible para garantizar un servicio mejor. Saludos, Bárbara.

8/10 Good

Pedro Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
En general la propiedad está bien, no es algo muy extraordinario. Pero cumple bien su función, las almohadas son cómodas, la Tv funciona bien. Solo que el Wi-Fi no es muy estable. La alberca en la noche no tiene mucha iluminación. Algo a destacar y agradezco mucho es que le pedí al personal si había posibilidad de cambiar a una habitación superior, y amablemente me la proporcionaron, en ese aspecto es algo que nos dejó muy satisfechos.
Stayed 3 nights in Sep 2023
Response from Ava on Oct 12, 2023
¡Gracias por calificarnos positivamente, Pedro! Es muy desalentador ver a nuestro valioso huésped insatisfecho con nuestros servicios. Seguramente trabajaremos en base a los comentarios compartidos para improvisar nuestros servicios en el futuro. Que tengas un buen día por delante :) Saludos, Ava

8/10 Good

Alejandro Eduardo

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal para descansar.
Stayed 2 nights in Aug 2023

8/10 Good

Marcos Enrique

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue un viaje rápido. Por lo que la estancia es lo que necesitaba.
Stayed 1 night in Jul 2023

8/10 Good

Eduardo

Stayed 1 night in May 2023
Response from Lisa on Jun 24, 2023
Hi, Eduardo! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa

8/10 Good

Brenda magaly

Liked: Cleanliness, staff & service
Ok
Stayed 2 nights in May 2023
Response from Ava on May 24, 2023
Thanks for taking out your valuable time to rate us, Brenda! We will work even harder to make your stay a memorable one :) Regards, Ava

6/10 Okay

Daniel

Liked: Cleanliness
Stayed 1 night in May 2023
Response from Ava on May 18, 2023
Hi, Daniel! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

10/10 Excellent

Julio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación adecuada de acuerdo al costo.
Stayed 3 nights in Apr 2023

8/10 Good

nadia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene todo cerca, la playa a 10 Mins caminando, tiendas cercanas.
Stayed 2 nights in Mar 2023
Response from Ammy on Mar 23, 2023
Hola, Nadia. Muchas gracias por estar con nosotros. Esperamos seguir contando con tu cariño y apoyo. Saludos, Tim.

6/10 Okay

Christian

Disliked: Staff & service, room comfort
Es un hotel barato, no se puede pedir mucho pero la verdad preferiría pagar un poco más por camas más cómodas, silencio en los pasillos, cortinas blackout, personal que no esté despistado y que el lugar no huela a cloro
Stayed 1 night in Feb 2023
Response from Lisa on Mar 7, 2023
¡Hola, Christian! Lamentamos la experiencia desagradable que tuvo con nosotros. Nos esforzaremos por estar a la altura de sus expectativas para que su estancia sea confortable con nosotros. Esperamos darle la bienvenida pronto con una estancia encantadora por delante :) Saludos, Lisa

8/10 Good

Jorge Arturo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar
Stayed 1 night in Jan 2023
Response from Lisa on Mar 7, 2023
Gracias por dedicar su valioso tiempo a puntuarnos, Jorge Arturo. Nos esforzaremos aún más para que su estancia sea memorable :) Saludos, Lisa