On the beach

Reviews of Dune Villas 5A - Gulf Front in Seagrove with Amazing Views - 1st Floor


Reviews

9.0

Wonderful

Rating 10 - Excellent. 33 out of 48 reviews" "
Rating 8 - Good. 9 out of 48 reviews" "
Rating 6 - Okay. 2 out of 48 reviews" "
Rating 4 - Poor. 2 out of 48 reviews" "
Rating 2 - Terrible. 2 out of 48 reviews" "

8.0/10

Cleanliness

Reviews

10/10 Excellent

Catherine M.

Liked: Cleanliness
Perfect place to stay
We loved our time at Dunes Villa. The condo was super clean, had everything we needed and right on the beach. The property manager was super easy to communicate with and checked on us a couple of times during our stay. We will definitely be back!!
Stayed 4 nights in Apr 2024

6/10 Okay

Mary M.

Disliked: Cleanliness
Amazing location but in poor condition
The location couldn't have been better but there was considerable wood rot/mold in the bathroom. It wrapped from behind the toilet and in front of the tile shower. The bottom foot of the bathroom door was also clearly rotted. For the price we payed to stay for a week I would've expected it to have been repaired. The property management company also stated that several items would be included in our stay (dish soap, hand soap, etc) but we realize after our trip to the grocery that they hadn't been. Overall, we had a good experience but would not rent this property again.
Stayed 6 nights in Apr 2024
Response from VrboOwner on May 16, 2024
Thank you for your feedback, Mary. We are glad you enjoyed the location but sincerely apologize for the wood rot and mold issues in the bathroom. We have already notified our maintenance team to address this immediately. We are also sorry for the missing amenities. We will improve our stocking procedures to ensure this does not happen again. Your input is invaluable, and we hope you will consider staying with us again. Regards, Benchmark Management

10/10 Excellent

Joni S.

Liked: Cleanliness
Location
Location, location, location It’s perfect
Stayed 3 nights in Mar 2024
Response from VrboOwner on Mar 28, 2024
Thank you so much for your glowing review, Joni! We are delighted to hear that you found our location to be perfect. At Benchmark Management, we take great pride in offering our guests the convenience and accessibility they deserve. Whether it is for business or leisure, we strive to ensure that our prime location enhances your overall experience. We look forward to welcoming you back for another fantastic stay soon! Regards, Benchmark Management

2/10 Terrible

Heather R., Louisville, TN

Disliked: Cleanliness
Roaches Beware
This unit is infested with roaches and should not be rented. I wish we had known prior to booking as once they have your money, it's your issue to deal with.
Stayed 8 nights in Sep 2023
Response from VrboOwner on Oct 22, 2023
Hi Heather, thanks for staying with us and for providing us with this review. We do try our best to maintain these properties but we do falter from time to time, as such we truly appreciate your feedback as it helps us to make the necessary changes to improve the unit. We thank you for quickly reporting this issue during your stay; as it is always our aim to resolve any issues guests have as quickly as possible. We made contact with the relevant authorities; however due to them being a third party company we have no control over their work schedule. We sincerely apologize for the inconvenience but can assure you that we have taken the necessary steps to ensure this will not be an issue for future stays. We thank you again for choosing to stay with us. We hope we can welcome you in the future for a stay that exceeds your expectations and shows Benchmark's love, care and attention to details. Regards, Benchmark Management

10/10 Excellent

Stacy C.

Liked: Cleanliness
Great place!
Thank you for the hospitality! We enjoyed our stay!
Stayed 5 nights in Aug 2023
Response from VrboOwner on Sep 24, 2023
Hi there, thanks for staying with us and for providing us with this review. We are so happy to hear that your stay with us was lovely. We do our very best to provide an excellent vacation experience for our guests as such we truly appreciate this feedback. We want to thank you again for choosing to stay with us. We hope we can welcome you again for another lovely beach vacation. Regards, Benchmark Management

10/10 Excellent

avery h.

Liked: Cleanliness
42 Anniversary getaway
Great location!
Stayed 4 nights in Jul 2023
Response from VrboOwner on Aug 7, 2023
Dear Avery, We want to express our sincere gratitude for selecting our accommodations for your stay. Your valuable feedback regarding your time at Dune Villas 5A resonates deeply with us. As always, ensuring our guests' contentment remains our topmost concern, and your review serves as a heartening confirmation of our dedication to this mission. Anticipating the pleasure of hosting you once more in the not-so-distant future. Warm regards, Benchmark Management

4/10 Poor

Kenneth B.

Disliked: Cleanliness
Wanted to love it
To start the property was in the best location! It is close to Seaside and is situated directly on the beach. Could not have asked for more. We drove 5 hours to get to the property and could not access the property due to the door code not working. We called the property management company and they kindly walked us through and the door code still did not work. We tried the old door code and it finally worked. Not a deal breaker but when you have two hungry, tired children, getting access to the unit when you arrive on time is critical. We finally gain access and unload our bags and as we begin to get ready to head down to the beach my wife needs to use the restroom, the only restroom in the unit, and the ceiling is dripping water onto the toilet and puddling in the bathroom. The drip continues the rest of the afternoon getting worse in the evening. My family could not use the bathroom without someone else holding a trash can over their head to catch water. Real nice stuff. The property management sent a young man out to drain the AC unit above thinking it would help. It did not. I called after-hours to get a plumber out and finally, the drip(s) were stopped around 2 AM. In addition to the water leak on our head, the unit had visible black mold on the kitchen and bathroom AC vents. I wouldn't be surprised if the entire ceiling had mold in it. Also, roaches made frequent visits to us during the nighttime hours. After it was all said and done Benchmark management offered us 10% off our next stay with them. Insulting at most, 10% wouldn't eliminate Santa Rosa Beach Taxes. Will never stay with a Benchmark property again.
Stayed 6 nights in Sep 2022
Response from VrboOwner on Jul 18, 2023
Hi Kenneth, Let us first start with an apology for the leak, and that it was not discovered or fixed prior to your stay. That is an emergency in our book and we want to address any leaks right away. We also understand the frustration with the door code and have looked into the issue to be resolved. We were not aware you had any pest issue we would have been happy to send pest control out to the property for you. We just ask for notification so we can schedule this, all properties are on a regular schedule but we understand that sometime it is need sooner. We do hope you will use your discount for a future stay with us so we can provide you with a 5-star stay. Sincerely, Benchmark Management

10/10 Excellent

Meagan P.

Liked: Cleanliness
Beautiful and Convenient Location!
Can hear the ocean in your living room! Beautiful views, great amenities and amazing convenience to the beach. Only 35 stairs down! Parking is very tight though if you drive a big truck! Would definitely come back!
Stayed 4 nights in Aug 2022
Response from VrboOwner on Jul 18, 2023
Meagan, Thank you for sharing your feedback for the Dune Villas 5A. We are so happy you had a beautiful relaxing summer vacation! We agree waking up every morning to an ocean view sets up for a wonderful day. We work hard each and every day to bring our guests the best vacation experience. We hope to see you again soon! Sincerely, Benchmark Management

10/10 Excellent

Rebecca L., Suwanee, GA

Liked: Cleanliness
Great little Couples Get Away
The Location was ideal, with walking options close by & biking options all around. Access to the beach was about 40 steps away and very close…made for easy back-n-forth during the beach time. Parking was right up front to door, and bike rack adjacent. Would stay here again, for sure
Stayed 4 nights in Nov 2021
Response from VrboOwner on Jul 18, 2023
Rebecca, Thank you for sharing your feedback Dune Villas 5A . We were so happy to hear you loved this condo! We also love the location and how close it is to the beach. The condo is beautiful and spacious for families. We work hard each and every day to bring our guests the best vacation experience. We can’t wait to see you again. Sincerely, Benchmark Management

10/10 Excellent

Michael W., Murfreesboro TN

Liked: Cleanliness
Great location and easy access to beach out your back door. Will return in the future!
Awesome rental!
Stayed 4 nights in Apr 2021
Response from VrboOwner on Jul 18, 2023
Hi Michael, We are appreciative of the 5-star review! We are so happy you enjoyed our rental! We hope you will return soon!!

10/10 Excellent

Renee D.

Liked: Cleanliness
Awesome
Great location!!! Very clean
Stayed 4 nights in Oct 2020
Response from VrboOwner on Jul 18, 2023
Hi Renee, Thank you for your comments of Dune Villas 5A, we are happy that you had an awesome experience! Come back and see us soon on the Emerald Coast. Sincerely, Benchmark Management