Lobby

Reviews of Best Western Alderwood

2.5 out of 5
Best Western Alderwood
19332 36th Ave W, Lynnwood, WA

Reviews

8.4

Very Good

Rating 10 - Excellent. 451 out of 1004 reviews" "
Rating 8 - Good. 368 out of 1004 reviews" "
Rating 6 - Okay. 111 out of 1004 reviews" "
Rating 4 - Poor. 43 out of 1004 reviews" "
Rating 2 - Terrible. 31 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

eugene, kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed on the 2nd floor and had a weird smell. One thing that drove a bit crazy was the bed. Right side bed looked like it got retucked in bc one side was very wrinkled n the other side was perfect. So looks like the bedding wasnt changed from b4.
Stayed 1 night in Apr 2024

4/10 Poor

Charmaine

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very old, i have alergies and as soon as i entered the room my eyes started watering from the moldy/musty smell. Bed sheets im hoping were clean but they were stained. Front desk customer service was amazing, very helpful and accommodating. Thank you so much for the front desk attendant.
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on Apr 24, 2024
Hello Charmaine, Thank you for taking the time to let us know how we are doing. I am sorry to hear about your allergies and how they were affected. I am happy to know that you received amazing customer service. I will pass your comments on to our head housekeeper. We hope you come back again to see our improvements.

8/10 Good

Karen

Traveled with partner
Good
Stayed 2 nights in Apr 2024
Response from Best Western Alderwood on Apr 21, 2024
Hello Karen, Thank you for taking the time to review Best Western Alderwood. We hope you come back to see us again soon!

8/10 Good

Liz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice!! My room was easy to locate. The inside of my room was clean! The hot tub was super relaxing :) and breakfast was yummy! Recommend coming here
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on Apr 19, 2024
Thank you for staying with us, we hope you come back to see us again soon!

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FD on Apr 17, 2024
Thank you for staying with us. Have a great day!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 17, 2024
Thank you for staying with us we hope to see you again!!

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities
The jacuzzi suites are awesome. Only complaint I have is that the jets are so loud they ask you not to use them after 10:00pm.
Stayed 2 nights in Apr 2024
Response from Best Western Alderwood on Apr 16, 2024
We apologize for the inconvenience this may have caused, unfortunately since they are very loud, we have to have them turn off by 10 due to other rooms nearby. Once again, we apologize for the inconvenience.

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, clean place in the heart of Lynnwood
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on Apr 16, 2024
Thank you for staying with us we hope to see you again!!

8/10 Good

Chel

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great staff, price, and convenience. Bathroom not the cleanest.
Stayed 2 nights in Apr 2024
Response from Best Western Alderwood on Apr 16, 2024
Thank you for your feedback we sure do appreciate it, we will let the housekeeping department know to double check cleanest in bathrooms. We hope to see you again!

10/10 Excellent

Anita

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice. Quiet. Nice rooms. Comfy beds
Stayed 2 nights in Feb 2024
Response from Best Western Alderwood on Apr 13, 2024
Hello Anita, Thank you for taking the time to review Best Western Alderwood. I am so pleased to know that you enjoyed your stay. We look forward to welcoming you back the next time you are in the Lynwood, WA area.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on Apr 13, 2024
Hello Gina, Thank you for your lovely review! We hope to welcome you back the next time you are in the Lynnwood, WA area.

10/10 Excellent

Melanie

Stayed 2 nights in Apr 2024
Response from Best Western Alderwood on Apr 13, 2024
Hello Melanie, Thank you for taking the time to let us know how we are doing! We hope to see you the next time you are in town.

6/10 Okay

Francisco

Business traveler
noisy
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on Apr 11, 2024
Thank you for staying with us, I am sorry to hear it was too noisy for you. We apologize for any inconvenience this may have caused.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service
Close to shopping and the freeway
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on Apr 10, 2024
Thank you for staying with us, we hope you enjoyed your stay!

10/10 Excellent

Marguerite, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Breakfast was fresh and hot, great selections for a free breakfast.
Stayed 2 nights in Apr 2024
Response from Best Western Alderwood on Apr 10, 2024
Thank you for staying with us, we hope you enjoyed your stay!

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping and easy to get to
Stayed 2 nights in Apr 2024
Response from Best Western Alderwood on Apr 9, 2024
Thank you for your review. We are glad you enjoyed your stay with us & hope youstay with us again.

2/10 Terrible

Parmvir

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our toilet in room #110 wasnt working, didnt have hot water, the television was blurry and seemed to not work properly
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on Apr 9, 2024
Thank you for letting us know this information. We are sorry to hear that we did not meet your expectations. We have fixed these issues and hope you come back again.

10/10 Excellent

Sanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an amazing place to be. I really enjoyed my stay. The place is so neat, well organized and quiet. I will come back again by the grace of God
Stayed 6 nights in Apr 2024
Response from Best Western Alderwood on Apr 8, 2024
Thank you Sanna I am glad you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on Apr 8, 2024
Thank you Bart for your review

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been updated and is clean
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on Apr 8, 2024
Thank you Kimberly for the review and noticing.the update on hotel.

10/10 Excellent

christopher

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
the buidling is older however it is clean and good location
Stayed 1 night in Mar 2024
Response from Best Western Alderwood on Apr 2, 2024
Thank you Christopher for your review!

10/10 Excellent

Michell

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient Clean Friendly
Stayed 1 night in Mar 2024
Response from Best Western Alderwood on Apr 1, 2024
Hello Michell, Thank you for taking the time to review Best Western Alderwood. I am happy to see that you enjoyed our property and how clean and convenient it is. I am also pleased to know that you enjoyed our friendly staff! We hope to see you again!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Clean , comfortable and the breakfast was amazing!
Stayed 2 nights in Mar 2024
Response from Best Western Alderwood on Apr 1, 2024
Hello Jaime, Thank you for taking the time to let us know how we are doing at Best Western Alderwood. I am so glad to know that you enjoyed your stay with us!

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Just a couple minutes off I-5 and there is plenty of restaurants and stores close by. Takes a few wrong turns to figure out the hallways.
Stayed 1 night in Mar 2024
Response from Best Western Alderwood on Mar 26, 2024
Thank you for your review Kenneth. I hope you come back to see us again.

10/10 Excellent

Jessie

Traveled with family
The complimentary breakfast was much appreciated. Everyone who worked there was very nice. Thanks a lot.
Stayed 4 nights in Mar 2024
Response from Best Western Alderwood on Mar 26, 2024
Thank you, Jessie for your review it is very important for us to make our guest feel comfortable, and at home away from home.

2/10 Terrible

YongBiao

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Building and facilities is old, super old. Super noisy you can hear people walking and turn on the water tap. Only advantage is the location
Stayed 1 night in Mar 2024
Response from Best Western Alderwood on Mar 26, 2024
Thank you for your review. Yes, the building is an older building, and we are working on updating it. It does take allot of money for this. Last year the outside of the building was updated and this year we have started working on the inside. I do hope you plan another trip after this update to our hotel.

8/10 Good

Cris A

Liked: Staff & service, amenities
Overall the facility was great. The bathrooms need updating!
Stayed 4 nights in Mar 2024
Response from Best Western Alderwood on Mar 24, 2024
Thank you for staying with us, we hope you enjoyed your stay

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived at 7:40. Didn't get checked in til 8:25. Felt very sorry for the lady who was working by herself. Was told we got the last room. The room is handy cap. The bathroom shower is not what we wanted. Then the room also has damages that i took pictures of with time and date stamp. I do not want to be charged for. Vey very unhappy for what i paid for. Thank god it is only for 1 night.
Stayed 1 night in Mar 2024
Response from Best Western Alderwood on Mar 26, 2024
Thank you for your review Jessica, I am sorry to hear that your stay wasn't up to your expectations. I do hope you will give us another chance of staying with us in the future. We have been very busy this month selling out almost every night and if we had another room to move you too we would've. Our guests satisfaction is very important to us here at Best Western Alderwood.

10/10 Excellent

Cyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely great
Stayed 1 night in Mar 2024
Response from Best Western Alderwood on Mar 24, 2024
Thank you for staying with us, we hope you had a wonderful stay

6/10 Okay

Arthur

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The surroundings were okay but the staff wasn’t that nice
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 21, 2024
Hello Arthur. Sorry to hear your stay wasn't everything it could've been. We take criticism very seriously and I hope next time we can make your stay the perfect one.

6/10 Okay

Val

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Best Western Alderwood on Mar 22, 2024
Hello Val,Thank you for taking the time to review Best Western Alderwood. We hope you come back to see us the next time you are in town.

8/10 Good

Paulina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great overall. The pipes are loud though. When someone from another room showers, you can really hear the water running through the pipes. Not sure if it’s because we had the jet tub in our room but it woke us up in the middle of the night.
Stayed 3 nights in Mar 2024
Response from Best Western Alderwood on Mar 21, 2024
Thank you for the review, sorry that you were woken up in the middle of the night. It sounds like your stay was good other than being woken up in the middle of night due to someone taking a shower.

10/10 Excellent

Alisha

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was so nice. Clean and safe
Stayed 3 nights in Mar 2024
Response from Hotel Managment on Mar 17, 2024
Hello Alisha, Thank you for your wonderful review of Best Western Alderwood. We hope you come back to see us again.

10/10 Excellent

park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 1night. It was safe and quiet. Nice
Stayed 1 night in Mar 2024
Response from Best Western Alderwood on Mar 12, 2024
Hello Park,Thank you for taking the time to review Best Western Alderwood. I am happy to see that you enjoyed your stay. We hope you stay with us the next time you are in the Lynnwood, WA area.

8/10 Good

Himansh

Traveled with family
Liked: Cleanliness, staff & service, amenities
Morning breakfast is not that great. Staff were friendly. Property is pretty old.
Stayed 1 night in Mar 2024
Response from Best Western Alderwood on Mar 5, 2024
Hello Himansh, Thank you for taking the time to review Best Western Alderwood. I am glad to see that you enjoyed our friendly staff. We love having opportunities to improve our breakfast. I would love to hear from you with any suggestions. We hope you will come back to see us again!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
This was a return visit and we would return again. Some stuff is kinda beat up but it’s all serviceable and the staff was great.
Stayed 3 nights in Feb 2024
Response from Best Western Alderwood on Mar 4, 2024
Hello John, Thank you for taking the time to review Best Western Alderwood. I am pleased to know that you enjoyed your stay and we look forward to seeing you again!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very accommodating
Stayed 5 nights in Feb 2024
Response from Best Western Alderwood on Feb 28, 2024
Hello David, Thank you very much for your wonderful review of Best Western Alderwood. I am so happy to hear that you enjoyed our accommodating staff! I will be sure to pass your compliments along to the rest of the staff. We hope to welcome you back the next time you are in the Lynnwood, WA area.

10/10 Excellent

Rocio, Everett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best Western Staff on Feb 25, 2024
Thank you for your review Rocio! We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Jay

Liked: Cleanliness, amenities
Good breakfast
Stayed 1 night in Feb 2024
Response from Best Western Staff on Feb 25, 2024
Hi Jay, thank you for your review! We are glad to hear that you enjoyed our breakfast and your stay.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service! There was a party happening in the event area and the music was coming right through the wall. I called the front desk and they moved us immediately.
Stayed 2 nights in Feb 2024
Response from Best Western Alderwood on Feb 20, 2024
Hello Amanda, Thank you for taking the time to review Best Western Alderwood. I am sorry that the party disturbed you. I am pleased to hear you were able to move to another room! We hope you come back to see us the next time you are in town.

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff 5 stars
Stayed 3 nights in Feb 2024
Response from Best Western Alderwood on Feb 20, 2024
Hello Angela,Thank you so much for taking the time to let us know how we are doing. I will be sure to share your positive Feeback with the staff! We hope to see you again!

10/10 Excellent

Hongwei

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, polite, and continence.
Stayed 1 night in Feb 2024
Response from Best Western Alderwood on Feb 19, 2024
Hello Hongwei, I am so pleased to see that you enjoyed your stay with us! We hope you come back again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I’m visiting family.
Stayed 3 nights in Feb 2024
Response from Ivonn Sanchez on Feb 19, 2024
Thank you for staying with us

10/10 Excellent

jose

Traveled with family
This is our hotel of choice when going to Seattle and vicinity of. Great location, good staff and good breakfast.
Stayed 2 nights in Feb 2024
Response from Best Western Staff on Feb 18, 2024
Thank you so much for your review, Jose! We are so happy to hear that we are your hotel of choice, and that you have had a good experience with us. Hope to see you again soon!

8/10 Good

Dave, Abbotsford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best Western Alderwood on Feb 18, 2024
Hello Dave, Thank you for taking the time to let us know how we are doing! We hope to see you the next time you are in the Lynnwood, WA area.

6/10 Okay

Spencer

Business traveler
Liked: Staff & service
Disliked: Amenities
Nothing esle to say. It worked out.
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 17, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 17, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rebecca, Tumwater

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, comfortable beds, clean but does need a little care in the bathroom. Good breakfast and overall a great experience.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 7, 2024
We're sorry to hear about the bathrooms being less than expected, but we're glad to hear it didn't out too much of a damper on your stay. We're always looking to improve and next time we'll make sure to blow your expectations away!

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 7, 2024
Thank you so much for your review of our location!

8/10 Good

Jungsik

Traveled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 7, 2024
Thank you so much for your review of our location!