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Reviews of Country Inn & Suites by Radisson, Smithfield-Selma, NC

3 out of 5
Country Inn & Suites by Radisson, Smithfield-Selma, NC
250 North Equity Drive, Smithfield, NC

Reviews

7.4

Good

Rating 10 - Excellent. 373 out of 1001 reviews" "
Rating 8 - Good. 247 out of 1001 reviews" "
Rating 6 - Okay. 151 out of 1001 reviews" "
Rating 4 - Poor. 118 out of 1001 reviews" "
Rating 2 - Terrible. 112 out of 1001 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Isabellla

Stayed 2 nights in Apr 2024

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really like d our stay at the country inn& suites. The breakfast was pretty good the first day we were there 3 days total the next two and we're not as great. There were several people who made waffles and took them with them like they ate and then took more with them for wherever they went. Room was very comfortable. Bed was pretty good but the pillows really need to be better. It did not affect my visit but they would have been a lot more comfortable. They were very small. Other than those minor things, everything was pretty good
Stayed 3 nights in Apr 2024

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a nice stay. The pool was cold as ice and the blow dryer in the room had a lot of GUNK on it, but staff was all friendly and the convenience of everything was awesome
Stayed 2 nights in Apr 2024

8/10 Good

Bonnie Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located.
Stayed 1 night in Apr 2024

2/10 Terrible

penny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room there was a serious accident on road and we could not make it there so we tried to cancel to get another room but they said we could not get our money back not a way of doing good buisness
Stayed 1 night in Apr 2024

8/10 Good

Ugo

Liked: Cleanliness, amenities, property conditions & facilities
The room is spacious and clean, there is a mold smell in the hallway
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean , quick checkin process and very friendly staff...
Stayed 1 night in Apr 2024

8/10 Good

Amanda

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Nice quick overnight stay when traveling. Conveniently located, staff is great, there is a pool and it’s clean (but very cold), breakfast was very good! Our room wasn’t the cleanest, but it wasn’t terrible for one night.
Stayed 1 night in Apr 2024

2/10 Terrible

Lindy lovvorn

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the staff was super nice and friendly. the building itself needs some serious updating and repairs. there was water damage on the ceiling in the lobby where part of the ceiling was missing, the floor in the elevator was gross and didnt look clean, the breakfast area had pancake batter everywhere. my room had what seemed to be in the middle of a paint job bc the wall was half finished, the shower never got hot, the toliet paper holder was broken so the toliet paper was on the ground which i find to be gross.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023

2/10 Terrible

Abraham

Disliked: Cleanliness
Stayed 1 night in Nov 2023

6/10 Okay

Shona

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property needs some repairs, but not too bad that your stay will be ruined. I think they are, like almost everywhere else in America, is short staffed, so attention to some details is sorely missed. Vacuuming and sweeping general areas needed. Our room had some repair issues. The feature wall wooden skats broken, bathroom door wood/paint oeeling back. Caulking needed around shower. The breakfast was nice as far as hotel breakfasts' go. Front desk staff was extremely nice and friendly! Location was oerfect with MANY food options within waking distance. Outlet mall less than 2 miles away. Easy access off I-95. Nice for aweekend getaway.
Stayed 2 nights in Oct 2023

10/10 Excellent

Myrna

Stayed 1 night in Oct 2023

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities
It's a good place to stay
Stayed 1 night in Oct 2023

2/10 Terrible

Bobby

Disliked: Cleanliness, property conditions & facilities
Property was dirty and you had to ask after check in for towels and soap that should be in every room and also their breakfast was nasty.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was worn. Not to the standard of country inns. Breakfast was not so good. Be better to offer less and make it good
Stayed 1 night in Sep 2023

2/10 Terrible

Iman

Disliked: Cleanliness, staff & service, property conditions & facilities
That hotel is not good we never come back
Stayed 1 night in Sep 2023

2/10 Terrible

James

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Eric

Disliked: Cleanliness, amenities, property conditions & facilities
At check in we where assigned 3 different rooms. The 3 room was suitable to sleep in but we had to keep the lid closed on the toilet to keep the sewage smell out of the room. The hotel itself wasn’t too clean. The price I paid for the room was not worth it. I spoke with other guests at hotel and had basically the same experience and was very dissatisfied with the property and the price they paid to stay and will not stay there again.
Stayed 1 night in Sep 2023

6/10 Okay

Thomas

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Annette

Disliked: Amenities
I didn’t like my stay it was not clean or properly ran
Stayed 3 nights in Sep 2023

2/10 Terrible

Lynae

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an terrible experience. They put us in a room with mold around the tub. The place was unclean and there were roaches. They had a shortage on towels and the gentleman named Issac that worked at the front desk was rude and unprofessional. He threatened one of my family members. I will be calling their customer service line to complain. I never had such a bad experience at a hotel. I traveled eight hours to get to the hotel and it was a Terrible stay.
Stayed 3 nights in Sep 2023

2/10 Terrible

Tyree

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had mold and mildew and I had got sick from it and was confirmed by management but was still assigned that room
Stayed 2 nights in Sep 2023

6/10 Okay

Lisa

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
It was disappointing. Nearly every room had something broken and pool bathroom was broken.
Stayed 2 nights in Aug 2023

6/10 Okay

Lisa

Business traveler
Disliked: Property conditions & facilities
There are a lot of things that were broken or not in operation during our stay. Breakfast was great!
Stayed 2 nights in Aug 2023

10/10 Excellent

Safariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Fred

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about this dumpster with doors is the staff. I feel sorry for them having to make excuses for the piss poor owners of this dump. The experience starts when you enter the lobby that has burned out lights in the ceiling and stained and dirty furniture in the lobby. the "adventure" continues with an elevator that looks like it was wiped down with dirty rags. The floor has seen a vacuum since it was built, especially around the elevator. But wait, there's more. The room floor was absolutely filthy as when you walk across it in bare feet and get into the shower your feet as so dirty, it leaves black dirt in the wet area. Oh yeah, the shower has black mold in the corners. To top things off, there was one towel, two baby wash clothes and one floor mat. No hand towels, When the desk was asked for more towels they said they ran out of towels and did not have any more. On the third day of the stay, I had gotten two bath towels and two pool towels. Again, no hand towels. I would have checked out as soon as I got there but I would have lost the money on a prepaid room. Their franchise from Country Inn and Suites should be revoked immediately and I am forwarding this evaluation to the corporate offices and to Raddison. Avoid this slum lords dream at all cost! Again, the owners are a bunch of cheap jerks and do not deserve the ownership of this disgrace!
Stayed 5 nights in Aug 2023

2/10 Terrible

Laura, Hagerstown

Traveled with family
Disliked: Amenities
Very disappointing as I’ve stayed at country inn and suits before. This place was horrible. It took 6 trips to the front desk to get keys to work for the room. We had to ask for trash cans, the towels were like something from a car wash, I had to wipe down the light switches and door knobs due to grime. Cold shower, no hot water, when you turned the sink on the lever flew off and the floor/carpet very grimy.. My feet were black!! And we had to put a chip clip on the curtains to keep them together because someone didn’t put them on right…. Never again!!
Stayed 1 night in Aug 2023
Response from Customer Care on Aug 24, 2023
Thank you for taking the time to post a review. We're sad knowing that your stay was anything less than pleasing due to the cleanliness and condition of the room during that visit. It is our top priority to provide comfortable accommodation to all of our valued guests and we apologize for any inconvenience this may have caused you. Know that your feedback is truly valuable to us and will be forwarded to the hotel management for further improvement of our services. We hope for another opportunity to make a more favorable impression in the future.

2/10 Terrible

Jorge

Traveled with family and small children
Disliked: Staff & service
They give our room to other people, and send us to a really bad and unsafe hotel
Stayed 1 night in Aug 2023

4/10 Poor

Miriam

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The staff was helpful, we need an extra blanket and they provide it immediately, but the bathroom was not clean, there was mildew on the tub, and they have only two towels in the bathroom, and the breakfast was poor.
Stayed 1 night in Aug 2023
Response from TORI on Aug 3, 2023
On behalf of our entire staff at Country Inn & Suites by Radisson, Smithfield-Selma, NC - SMNC we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

10/10 Excellent

CRISTOBAL

Liked: Cleanliness, staff & service, property conditions & facilities
Very well, everything was fantastic in our stay, highly recommended
Stayed 1 night in Jul 2023

6/10 Okay

Patricia

Traveled with partner
The carpet needs replacing in this hotel. One of the exit doors doesn't lock. Anyone off the street can access the hotel. There was not enough towels and wash clothes to put more than one set in each room.
Stayed 2 nights in Jul 2023

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
County Inn & Suites - Smithfield
The experience was terrible for my wife, 2 grand children and myself. We were given 3 unacceptable rooms. Room 1 smelled terrible from smoke, Room 2 the air conditioner was not working and the room was 87 degrees and Room 3 had only a queen bed for 2 adults and 2 children.
Stayed 1 night in Jul 2023

4/10 Poor

Sherry

Traveled with family
Disliked: Property conditions & facilities
The room was small, I really thought that I booked a suite. I was traveling with three teens and needed a hotel that had a couch and some extra seating. When I asked the front desk if any were available, they said no, despite the parking lot being pretty empty. I was willing to pay more if I could upgrade. The first problem we had was that there was almost no water pressure in the shower when it was turned to warm. Took awhile just to wet our hair let alone rinse the shampoo out. The 2nd problem we encountered was the AC unit. Every time it shut off, there was a theee second delay & then a loud “whiney” sound..every time. This woke me up several times during the night..this I did not sleep well at all. The 3rd minor issue is that I had to wait 20 minutes for the regular coffee carafe to be replaced at 8am. Not a Terri le big deal, but was jus frustrating after not sleeping well. The elevator doors were dirty with smears in the inside and out. I can not recommend Country Inn and Suites. I will be staying elsewhere next year in our trip down to SC.
Response from Tori M on Jul 10, 2023
Dear Sherry On behalf of our entire staff at Country Inn & Suites by Radisson, Smithfield-Selma, NC - SMNC we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues of the upgrade, coffee and elevator with our team. In terms of the upgrade Our Hotel property is typically sold out due to a large work crew staying with us which is why that upgrade was not available, however I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, TORI MEDLEY Front desk office manager

4/10 Poor

Sherry

Stayed 1 night in Jul 2023

10/10 Excellent

Genine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. The room was fine. The carpet was vey dirty, stains were everywhere. That was my only complaint.
Stayed 1 night in Jul 2023
Response from Tori M on Jul 10, 2023
Dear Genine Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Smithfield-Selma, NC - SMNC. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding our staff.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please let us know.

10/10 Excellent

Karen

Liked: Staff & service, property conditions & facilities, room comfort
The front desk guest check in, I wish I could remember her name, but she was a young girl, was exceptional. So friendly and just out going . I work In the hotel industry and I was so impressed by her!! Just amazing service. My only complaint was they had one elevator that worked and that was so slow! Bathroom needs some updating. But honestly they were minor things.
Stayed 1 night in Jun 2023
Response from Leah B. on Jun 15, 2023
Dear Karen,We're happy to hear that you were pleased with our customer service. We strive daily to provide the best service possible to our guests, and we're pleased to know that we met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future.Thank you again for choosing our hotel and for your kind words. We appreciate your support and hope to continue providing you with the best hotel in quality and service.Thanks for taking the time to leave this review!Yours in Hospitality,Leah Bradshaw, AGM

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was in a perfect location to shop at the outlets and close to good places to eat.
Stayed 3 nights in May 2023
Response from Leah B. on Jun 15, 2023
Dear Jason,Thank you so much for your review! We're thrilled to hear that you enjoyed your most recent stay with us. It's great to know that the accommodation provided has met your expectations and was able to provide you with a comfortable sleeping experience. We take great pride in the quality of our rooms, and we are overjoyed that you appreciate them also.Thank you again for choosing our hotel and for your kind words. We appreciate your support and hope to continue providing you with the best hotel in quality and service.Yours in Hospitality,Leah Bradshaw, AGM

4/10 Poor

Hema, jacksonville

Stayed 1 night in May 2023
Response from Tori M on Jul 10, 2023
Dear Hema On behalf of our entire staff at Country Inn & Suites by Radisson, Smithfield-Selma, NC - SMNC we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

robert

Business traveler
Liked: Cleanliness, staff & service
Smithfield 5/13
Water pressure in bathroom sink and shower were terrible. Linens were extremely thin. AC and bathroom fan very loud. Staff very friendly, clean room. Updated bathroom. Good location.
Stayed 2 nights in May 2023
Response from Leah B. on Jun 15, 2023
Dear Robert,We're also happy to hear that you were pleased with our customer service. We strive daily to provide the best service possible to our guests, and we're pleased to know that we met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future.Thank you again for choosing our hotel and for your kind words. We appreciate your support and hope to continue providing you with the best hotel in quality and service.Yours in Hospitality,Leah Bradshaw, AGM

4/10 Poor

Dominique

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not clean dirty rag was hanging up Friday May 12,2023 The room had hair in the tube Sunday May 14,2023
Stayed 1 night in May 2023
Response from Leah B. on May 15, 2023
Dear Dominique,Thank you for taking the time and effort to share your feedback. We are sorry to hear of your less than satisfactory experience with your room and we hope you will accept our sincerest apologies. We truly value our guests' opinions and would like to thank you for bringing this to our attention. Being known for our exceptional customer service it came as a great surprise and we would like to highly recommend reaching out to us directly where we will be happy to assist you further. Best regards, Leah Bradshaw, AGM

2/10 Terrible

Mark

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Ruby

Stayed 1 night in May 2023
Response from Leah B. on Jun 15, 2023
Dear Ruby,Thank you so much for your review! We're thrilled to hear that you enjoyed your most recent stay with us. It's great to know that the accommodation provided has met your expectations and was able to provide you with a comfortable sleeping experience. We take great pride in the quality of our rooms, and we are overjoyed that you appreciate them also.We appreciate your support and hope to continue providing you with the best hotel in quality and service.Thanks for taking the time to leave this review!Yours in Hospitality,Leah Bradshaw, AGM

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in Smithfield,NC
One night stay, pleasant front desk, clean room, easy check-in & -out. Plenty of onsite parking. Plenty of restaurant options in walking distance. Would use it again.
Stayed 1 night in May 2023
Response from Leah B. on Jun 15, 2023
Dear Guest,Thank you so much for your review! We're thrilled to hear that you enjoyed your most recent stay with us. It's great to know that the accommodation provided has met your expectations and was able to provide you with a comfortable sleeping experience. We take great pride in the quality of our rooms, and we are overjoyed that you appreciate them also.We're also happy to hear that you were pleased with our customer service. We strive daily to provide the best service possible to our guests, and we're pleased to know that we met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future.Thanks for taking the time to leave this review!Yours in Hospitality,Leah Bradshaw, AGM

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and friendly staff!
Stayed 1 night in Apr 2023
Response from Leah B. on Jun 15, 2023
Dear Christine,Thank you so much for your review! We're thrilled to hear that you enjoyed your most recent stay with us. It's great to know that the accommodation provided has met your expectations and was able to provide you with a comfortable sleeping experience. We take great pride in the quality of our rooms, and we are overjoyed that you appreciate them also.Thank you again for choosing our hotel and for your kind words. We appreciate your support and hope to continue providing you with the best hotel in quality and service.Thanks for taking the time to leave this review!Yours in Hospitality,Leah Bradshaw, AGM

2/10 Terrible

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in outlet mall and has little landscape appeal.
Stayed 1 night in Apr 2023

8/10 Good

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in an outlet mall, no real landscaping or charm. That said, facility was clean, comfortable with exception of water pressure on 4th floor.
Stayed 1 night in Apr 2023
Response from Leah B. on Jun 15, 2023
Dear Theresa,Thank you so much for your review! We're thrilled to hear that you enjoyed your most recent stay with us. It's great to know that the accommodation provided has met your expectations and was able to provide you with a comfortable sleeping experience. We take great pride in the quality of our rooms, and we are overjoyed that you appreciate them also.We strive daily to provide the best service possible to our guests, and we're pleased to know that we met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future.Thanks for taking the time to leave this review!Yours in Hospitality,Leah Bradshaw, AGM

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Blanca

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We flew in from texas for a family emergency to a small town with lil to no hotels...we made the 1 hr drive away from our loved ones in hopes to stay in a clean 4-5 star hotel but that wasnt the case here....from the pics online you will see a newer nicer building which is what made us make the decision. Upon arrival its was late and we were tired and ready to get some rest. We checked in and got to our rm that was extremly dirty, the bed wasnt made, debri on carpet hand/footprints stains on every wall, the tv was smeared like they at one point wiped with water and rag instead of glass cleaner. I immediatly grabbed phone to connect to front desk phone didnt work! I rush downstairs to front desk and asked for another rm.. We gathered our bags and headed to the next floor/rm ...as we entered and exited elevator we can smell weed and it was really foggy like the entire hallway we get to the 2nd rm this one was even worst than the 1st rm the previous stayers left a surprise for us in the toilet as nasty as that was i took the time to take a pic to show the front desk and for this review as proof...we rush to front desk for a refund and left! "Customer service and the maintaining / house keeping goes a long way_ ppl dont believe in that nowadays they build a place make money and forget to put back into their business."
Stayed 2 nights in Mar 2023
Response from Customer Care on Apr 4, 2023
Thank you for writing a review. We are saddened to know that your experience was anything less than satisfying due to the overall cleanliness and condition of the room and bed as well as the hallways at that time. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.