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Reviews of Hotel Albatros

4 out of 5
Hotel Albatros
via Madonna Di Roselle 54, Piano di Sorrento, NA

Reviews

6.4
Rating 10 - Excellent. 10 out of 58 reviews" "
Rating 8 - Good. 15 out of 58 reviews" "
Rating 6 - Okay. 16 out of 58 reviews" "
Rating 4 - Poor. 10 out of 58 reviews" "
Rating 2 - Terrible. 7 out of 58 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Diana Angelova

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

radovan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property was clean and comfortable. Good size pool. All staff we dealt with were friendly. However reception and waiters were personable and gave exceptional service. This made our stay one of the best vacations in italy.
Stayed 8 nights in May 2022

6/10 Okay

Mickey

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
WiFi was not working in our room on any on our devices. Had to come down to the lobby or the nearby staircase to get connected. Location is near stores where you can buy essentials but have to pay with cash-no credit cards accepted in them. Walking the nearby streets you have to share them with cars, but that’s typical for the area...
Stayed 2 nights in Aug 2019

8/10 Good

Adski, Chafford 100

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with decent access to public transport. Do not use car to move around in this area.
Stayed 10 nights in Jul 2017

4/10 Poor

Ann, Scotland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Real Truth
The hotel shuttle to Sorrento does not stop at the hotel - you are picked up from a point around 15 minutes walk away. This was apparently due to roadworks - but they had completed while we there. You are dropped off at a bridge in Sorrento after which you have to walk downstairs, along to the main square and then take a taxi to the marina if required. There are no suitable stops in Sorrento for the hotel shuttle Lunch isn't available every day - you need to ask and expect to be told no. Enjoying a couple of drinks by the pool at night could be difficult - they ran out of vodka and did not replace it. The inside bar was closed. Waiting staff often have to be searched for. The hotel is very remote - a small restaurant, mini market and chocolate shop are nearby. Piano di Sorrento is very quiet and really shouldn't be advertised on a holiday search as part of Sorrento. I had to take a taxi to Positano for a wedding, picking up others in Sorrento. When I requested a taxi be booked, the receptionist told me it wasn't possible. she made a few calls and advise that it would be 90 Euros - 20 to be paid to her and 70 to the driver. I already knew it should be around 70 Euros but was not in a position to argue as this taxi had to be booked. My 20 went into her pocket and she said I should not tell the other receptionist she had done this for me!! Some days our beds were not made, never mind changed. We waited 3 days for our safe to be fixed as it was not working properly.
Stayed 7 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

EARL, naples,florida

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
rude time consuming checkin. clerk was on the phone the whole time.got no info about room systems.a/c system not controllable from room,refrig. did not work,shower stall floor flooded,1 chair for balcony sitting for 2 person room,could hear people next door talking and eavery flush of toilet,for breakfast,coffee was weak and unenjoyable,juices the same,wifi did not work in rooms and had to sit by entrance desk to get reception. i could go on,worst hotel i ever booked.

8/10 Good

Po, London

Liked: Cleanliness, staff & service
Hotel ideally located for trips to Sorrento or He
Hotel in a nice location ideal for trips to Pompeii, Vesuvio and Sorrento. Local restaurants were very good and not too busy early evening. Breakfast provided was a good selection and staff were friendly.

8/10 Good

N

Liked: Cleanliness, staff & service
Reasonable hotel to breakfast and sleep in!
Not quite in Sorrento - actually a good 3km walk and unless you can afford taxis to Piano de Sorrento (40€) you will have to as the public transport and the hotel shuttle bus stops at about 9 pm. Local railway station about 500m away is very convenient for Pompeii and Ercolaneum ( we thought the latter excellent and if you only visit one, do Ercolaneum). Don't bother with Naples - dirty, lots of roadworks currently, full of litter and graffiti and a pity. Not what you would imagine and would be a day wasted. Trips to Amalfi and Ravello are a whole day long - not just a ferry as we had hoped. Do consider the campaniarte card at 34€ - entrance to museums , P and Er and most travel included. You need the circumvesuviana train from beneath the main Naples railway station. Hotel does a good breakfast but little else in the wAy of food. Helpful staff.and friendly. Make the effort to walk to the beach at Piano - go down in the elevator ( ascensore) and visit the Fracatell restaurant on the sea front. Do have their antipasti special for 2 . (It is excellent and plenty for 3 and great value at 15€ between you.) their cakes are good too! We had a great four days in the Sorrento/ Piano area - hope you do.

2/10 Terrible

Karen, Miami, Florida

Disliked: Staff & service, property conditions & facilities, room comfort
No no no no no...
This is the worst! I was willing to overlook the fact that I had to wait 15 minutes when I arrived for someone to show up at the front desk, the pool bar was swimming in ants, the bed had one sheet and a 50-year old comforter, the fact that the place has not seen an update in 50 years, and the WIFI did not work in the room, because it was "clean enough". I'm really not picky--especially when I'm choosing one of the cheapest places in the area. However, when I went to check out, the receptionist wanted to charge me for the room after I had already booked and paid for the room on Hotels.com. She could not "find" my reservation anywhere. Showing her the confirmation of payment from Hotels.com did not convince her. Finally, she agreed to charge me only 30 Euros more than I had already paid Hotels.com because I had a friend next to me as I was checking out so she assumed that he slept in the room and thus charged me for a double room instead of a single. When I handed her a credit card to pay this ridiculous additional charge, she said they only accepted credit cards for purchases over 50 Euros. After I told her I did not have cash and she called someone, she agreed to accept the credit card. She called a taxi for me when I was leaving, but when I heard the rate the taxi driver was asking for to take me to the town's center, I told her to forget it. I was already screwed by the hotel, and apparently the taxi driver was in on the scheme.

8/10 Good

chesdarith p.

Liked: Cleanliness
Nice hotel, with a fantastic Vvew
Stayed there a week, and it was very nice. We Loved the location and the breakfast they served was very delicious!

2/10 Terrible

Diappointed

Disliked: Cleanliness, staff & service, room comfort
Not as advertised, nor in Sorrento
We arrived at hotel to find that the location is not as described, Sorrento. It is actually outside Sorrento in a different town. On initial inspection we were disappointed with the facilities and amazed that this hotel classed as a 4 star hotel, especially when compared with others in the same category like Royal, Europa or Ambasciatori all on the coast of Sorrento. As a result of our findings we decided this hotel was not for us and checked in at the Europa. We felt let down due to the misleading description of hotel and more importantly the location. I have not been able to obtain refund and therefore will hesitate in using the same agent when booking our next trip.

10/10 Excellent

Michael, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Affordable;

6/10 Okay

Richard, ohio

Liked: Staff & service
Disliked: Cleanliness, room comfort
Beautiful view but bathroom not so good.
Great place for one night. Bathroom shower had mold and the a/c was subpar, was set too warm and couldn't be lowered. View of the water and cliffs were outstanding.

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
not what i expected more like a childrens school

8/10 Good

Dalys, Australia - QLD - Brisbane

Liked: Property conditions & facilities
Facilities: Good; Value: Affordable; Service: Polite, Varied between staff ; Cleanliness: Hygienic , Tidy, Clean; The restaurant was too expensive for meal received. Bar staff (mid arvo to close) customer service skills were excellent and he participated

4/10 Poor

Mum and Dad

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hotel ...Hostel ?
While the staff are extremely friendly, attentive and helpful, during the school holidays when we went, they cater for a variety of school parties from around Europe - up 150 children at a time. The problem is that the children are generally poorly supervised and run rings around the hotel staff depite their best efforts making noise and playing knock and run on our door until well past midnight on occasions. While we do not blame the hotel staff for not being able to control the children, rather the teachers, or the hotel for getting business where it can in these tough times it made for a very difficult stay for a young family. The hotel is at fault in that the problem is exacerbated by poor noise insulation and lack of maintenance on the stair rails which rattled continuously and the rattled echoed up and down the stairwell. Ideal if you are bringing another school group not good for families or light sleepers. Certainly not a four star hotel more a glorified youth hostel.

6/10 Okay

Verified traveler

Alright for the price
Even the GPS was confused by the location of this hotel, so maybe check it out on Google as well. We were a bit surprised by the decor of the hotel which reminded us of his Nona's (grandmother in Italian) house. Once we got over the shock, the staff were helpful as far as places to eat, the location of a beach and the easiest way to get to Sorrento. The TV was way too small and there were no English channels that we could find but the good internet helped with live audio streaming of a World Cup game. Breakfast was OK, but not great unless you like cakes. Parking was free, a bonus

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

2/10 Terrible

Karen, Australia

Disliked: Staff & service, room comfort
Never stay here - ac does not work - church bells a problem if you want to relax
Do not stay here - Customer service is non existing - they will not tell you anything even if you ask for directions they will be wrong and are very rude - the air conditioning does not work and they are not interested in looking into it - very long way from anything - church bells are a problem and no regard about noise from other guests - they simply do not care - breakfast was terrible and staff have no idea about handling food - do not drink the coffee here

2/10 Terrible

David, Calabasas, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
zero customer service, did not speak english, rooms next to busy road and church, dirty rooms,
they had zero customer service, did not speak much english, HVAC did not work or barely work. Rooms towels were replaced with cheap cloths, dirty rooms, dirty beds, next to busy road so you hear cars and scooters all day long, dirty elevators, signs where our room was broken into in the past where the out side frame could easily come off and the door unlocked. chisel marks at the door where the lock was. Worst of all is their customer service. both their front desk and their technician. would not recomend this hotel as a place to stay unless you don't care about the customer service, cleanliness of the room, having no hvac, and don't mind the traffic noise or the church next door that rings their bell at 6:00 am in the morning and every 10 min. till 9:00 am.

8/10 Good

ALFREDO

Liked: Staff & service
Disliked: Property conditions & facilities
Discreta
Stayed 1 night in Jun 2023

8/10 Good

DONGSEONG

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
전망이 좋아요
Stayed 2 nights in Apr 2023

6/10 Okay

Luigi

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Una piscina minuscola in una città d'acqua...non può esser considerata tale. Colazione non eccellente E servizi o controlli da parte del personale.. inesistenti
Stayed 1 night in Aug 2022

4/10 Poor

Mirko

Liked: Cleanliness
Disliked: Staff & service
Deluso dell’accoglienza, personale sbadato
Stayed 1 night in Aug 2022

6/10 Okay

Lorenzo

Disliked: Staff & service
Colazione abbondante, Wi-Fi lento e/o inesistente e presenza di formiche in camera.
Stayed 3 nights in Aug 2021

6/10 Okay

Michela

Stayed 2 nights in Aug 2020

2/10 Terrible

Anders

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

8/10 Good

ivana

Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Razoavel
Razoável, o hotel oferece wify mas não funciona, o restaurante é caro.
Stayed 2 nights in Sep 2017

6/10 Okay

Jean-François

Liked: Cleanliness, staff & service
Bien
Nous avons passé deux jours dans cet hôtel situé à une dizaine de minute de la station Piano di Sorrento. La réceptionniste est toujours au téléphone mais nous a rapidement remis la carte pour notre chambre. La chambre était bien et propre. Le déjeuner est très bien et propose une bonne variété de produit. Nous avons aussi souper un soir et la nourriture était excellente. Au moment de faire le «check-out», la réceptionniste nous avise que la machine pour carte de crédit est inopérante et que nous devons payer comptant. Je trouve que le personnel aurait dû nous en aviser à l'avance puisque nous avions besoin de ces liquidités pour d'autre activité. Dans l'ensemble bien mais ce dernier évènement fût bien déplaisant.

10/10 Excellent

Alizee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agréable
Très agréable

4/10 Poor

Giuseppe, Nola

Liked: Staff & service
Disliked: Property conditions & facilities
Pessima
Mi hanno spostato le mie cose da una camera all'altra senza preavviso. Hanno chiuso le mie valige senza chiedere permesso.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
Non è un 4 stelle
Buon Hotel, pulito, personale gentile. La struttura è un po usurata. L'acqua calda a volte manca per questo motivo credo che le 4 stelle siano eccessive.

8/10 Good

Raffaele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

stefano, Bra cn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorrento day
Uno splendido soggiorno nella mitica Sorrento con la mia famiglia

10/10 Excellent

Brbara, Reggio Calabria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molto buono
Un soggiorno piacevole, un buon servizio ,ottimo rapporto per il cibo qualità prezzo.Sicuramente ci tornerei

8/10 Good

Benedetto

2/10 Terrible

massimo, napoli

Disliked: Staff & service, property conditions & facilities, room comfort
mai piu' nella vita
stanza con frigo bar rotto niente sapone e senza balcone e sopratutto senza colazione xche se scendi dopo le 8:30 e tutto finito.......

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Luiz Carlos, Fernandopolis SP Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom pelo preço
Muito bom para o preço !!! Em Sorrento hospedaria novamente nele !

4/10 Poor

amitrano, france

Disliked: Cleanliness, property conditions & facilities, room comfort
tres decue par l hotel l entrtien de l hotel laisse vrament a desirer les chambres sont petite l entrtien des chambres n est pas minutieux la poussiere n est pas faite partout (montant de lit ampoules balcon)seul le service restaurant a ete charmant et tresdisponible .pour l acceuil un monsieur agreable et qui nous a bien renseigne pour les escurtions je ne recommanderais pas cet hotel

8/10 Good

Jesper Sørensen, Danmark

Liked: Cleanliness, staff & service, room comfort
God service - lidt afsides liggende
Hotellet er fint og har god service, morgen buffet mm. Desværre ligger hotellet lidt væk fra by med aftenliv. Dog er der gode transportmuligheder...dog kun til kl 22 om aftenen.

6/10 Okay

raffaele, nola

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
è un 3 stelle
benino

10/10 Excellent

giovanni, campobasso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
soddisfacente sotto tutti i punti divista,personale gentilissimo eall'altezza della struttura,colazione varia e saporita,recepzion gentilissimi e pronte a soddisfare qualsiasi richiesta inererente il soggiorno.

10/10 Excellent

giovanni, campobasso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
abbastanza piacevole con personale sempre a disposizione e educatissimi.colazione soddisfacente con camerieri a disposizione per ogni esigenza,recepzion all'altezza della situazione,peccato solo l'ubicazione del complesso lontano da negozi.

10/10 Excellent

giovanni, campobasso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
+abbastanza piacevole con persone gentilissime nel ricevere e nel soddisfare le esigenze richieste.peccato che la posizione non permette girare per negozzi,colazione abbondante con personale all'altezza del servizio.recepzione capace di dare tutte le risposte alle varie richieste.ideale per famiglia con bambini

6/10 Okay

Emmanuelle

Liked: Staff & service
TBon rapport qualité/prix
L'hôtel est moyen , situé dans un quartier calme mais décentré, il vaut mieux avoir loué une voiture pour les déplacements. Nous n'avons pas essayé le bus qui passe devant. Les carrelages de l'hôtel ont été refaits (sols murs) mais dans la salle de bains les moisissures sont visibles. Le service est tb, le personnel est serviable et aimable. Quant au petit déjeuner il est copieux et varié, on peut le prendre au bord de,la piscine ce qui est agréable quand il fait chaud. Nous n'avons pas essayé le restaurant. Dans l'ensemble nous ne sommes pas déçus par rapport au prix.

6/10 Okay

Simona, Frankfurt

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Das Hotel hat keine 4 Sterne verdient
Personal ist sehr freundlich. Das Zimmer war sehr hellhoerig. Die Sauberkeit im Zimmer sollte fuer ein 4 Sterne aber besser sein. Der Foen ist mir bei der Benutzung auseinander gefallen. Dieser wurde schon einmal geklebt und die Hitze hat den Kleber aufgeloest. Die Kissenbezuege waren schmutzig. Fruehstuecksbuffet war fuer italienische Verhaeltnisse ganz gut.