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Reviews of Riverbank Lodge

2.5 out of 5
Riverbank Lodge
522 South 6th Street, Petersburg, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 174 out of 284 reviews" "
Rating 8 - Good. 81 out of 284 reviews" "
Rating 6 - Okay. 19 out of 284 reviews" "
Rating 4 - Poor. 4 out of 284 reviews" "
Rating 2 - Terrible. 6 out of 284 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lydia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and wonderful building. We didn’t get to take advantage of the lounge or bar but both looked very nice and inviting! Definitely recommend for a cozy rustic stay :•) thanks for having us ! If we’re ever back in IL we know where we’ll be staying <3
Stayed 2 nights in Apr 2024

10/10 Excellent

Esther

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and i just loved the atmosphere and the people. Very friendly and welcoming. We had a long drive and so we were very grateful about that.
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay. Staff was super nice.
Stayed 1 night in Apr 2024
Response from Maggie on Apr 8, 2024
Thank you for the kind words. We hope you'll visit again soon.

8/10 Good

Seth

Traveled with partner
River view rooms are the hidden gem at this property. Service and hospitality were very good, food was exceptional and surpassed expectations! Great pizza as well. Only issue we encountered, had nothing to do with the lodge, was everything is closed on Monday & Tuesdays pretty much town wide. Great experience over all.
Stayed 2 nights in Mar 2024
Response from Maggie on Apr 5, 2024
Thanks for enjoying your time with us. Our owners, managers, and employees work hard to ensure that all areas are covered for our guests. We also agree that we wish more options for shopping and dining were available at the start of the week.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Patty on Apr 5, 2024
Thank you for the 5 out of 5!

10/10 Excellent

Patrick

Liked: Cleanliness, property conditions & facilities
Friendly and helpful
Stayed 1 night in Mar 2024
Response from Maggie on Mar 29, 2024
Glad we were able to assist your needs. We look forward to future visits.

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The lodge was clean and the staff was great. The hotel is very dated and tired. Carpet in the room was old as was the bedding. We could hear the people in the room next door talking. Our room was in the basement so no outside windows. Only a window into the inside hallway that was lit all night.
Stayed 2 nights in Mar 2024
Response from Maggie on Mar 25, 2024
We're happy to hear that you found the staff enjoyable and the rooms clean. We are trying to update rooms per level and unfortunately you where booked in the lower level which has yet to be done. We hope that on a future stay, you'll be able to enjoy a room with a wonderful riverview on one of the above floors. Thank you for staying with us.

8/10 Good

Connie

Liked: Staff & service, property conditions & facilities
Pleasent place to stay
Stayed 2 nights in Mar 2024
Response from Maggie on Mar 29, 2024
Thank you for the rating.

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Maggie H. on Mar 25, 2024
Thanks for the rating

8/10 Good

Lera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Dick M. on Mar 19, 2024
Thanks for the rating. We hope you'll visit again soon.

10/10 Excellent

Keith, Roscommon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lodge type hotel. Staff very friendly
Stayed 1 night in Mar 2024
Response from Maggie on Mar 19, 2024
We strive for 5 out of 5. Thanks for the rating.

10/10 Excellent

Dawn

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice lodge.
Stayed 2 nights in Mar 2024
Response from Maggie on Mar 19, 2024
So glad you found us a delight.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Very kind people. Just what I needed.
Stayed 1 night in Jan 2024
Response from Maggie on Feb 5, 2024
Glad we where able to be there when you needed us. Hope you'll stay in the future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Maggie on Feb 5, 2024
Thanks for the rating. We appreciate your feedback.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Maggie on Feb 5, 2024
Awesome ranking. Thanks!

2/10 Terrible

Brad

Disliked: Cleanliness, staff & service
There are no AC contorls in the rooms. The room are on central air system and they keep it too hot.
Stayed 1 night in Dec 2023
Response from Maggie on Feb 5, 2024
We're sorry to hear you had a "hot" experience during your stay with us. We hope that you reached out to the desk clerk to try and assistance in getting your room comfortable. We do try our best to make everyone as happy as we can with the system we have in place.

2/10 Terrible

Verified traveler

Business traveler
Not a pleasant stay
I paid for a room with a river view. I did not get a room with a river view, the shower had dead flies in it and when you turn on the water it was brown. When I called the front desk I was told to just let the water run until it was clear. There was hair all over the bed as well. So I paid for 120 river view room with absolutely no view and a dirty room. I will never stay in this hotel again. I really wanted to give a good review but the pictures that are on the site are misleading. The main entrance is beautiful but that is about it.
Stayed 1 night in Nov 2023

10/10 Excellent

Vince

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe place to rest. Comfy beds, hot shower. Staff went above and beyond for both of my stays. Highly recommend. Check out "The Vault" room
Stayed 3 nights in Nov 2023
Response from Maggie on Nov 28, 2023
Thank you for such an honest review. We appreciate your feedback and do our best to make everyone feel comfortable and safe.

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for hunting season Staff and accommodations are excellent
Stayed 2 nights in Nov 2023
Response from Maggie on Nov 28, 2023
Thanks John! We hope you had a successful hunt and will be back again in the future.

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice country log cabin vibe. Clean room and friendly staff. Restaurant/lounge in premises so no need to go out to the town.
Stayed 1 night in Nov 2023
Response from Maggie on Nov 28, 2023
Lots to do in our area but staying in and relaxing is always great too. Happy we could accommodate.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Maggie on Nov 28, 2023
5 out of 5, we strive for the best. Thanks for letting us take part in your trip/visit.

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Maggie on Nov 28, 2023
Thank you for the ranking

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Maggie on Nov 28, 2023
Thanks for your review.

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed. The small restaurant/bar is cozy and welcoming.
Stayed 1 night in Nov 2023
Response from Maggie on Nov 6, 2023
So glad your stay comfortable and enjoyed our lounge. We hope that you'll return on another visit.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Maggie on Nov 6, 2023
Thanks for the rankings!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here twice and they have always been very sweet.
Stayed 2 nights in Oct 2023
Response from Maggie on Nov 6, 2023
So glad both your visits have been enjoyable. We hope your now a repeat guests and look forward to seeing you again soon.

10/10 Excellent

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute lodge
Stayed 1 night in Oct 2023
Response from Maggie on Nov 6, 2023
Thanks for the rankings

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the staff and the rustic charm of the lodge made our stay very pleasant.
Stayed 1 night in Oct 2023
Response from Maggie on Nov 6, 2023
Thanks for the rankings.

10/10 Excellent

Bruce

Stayed 1 night in Oct 2023
Response from maggie on Nov 28, 2023
Thanks for the 5 out of 5 review. We hope you'll visit again soon.

8/10 Good

Connie

Stayed 1 night in Oct 2023
Response from Maggie H. on Nov 28, 2023
Thanks for the review, we enjoy your feedback.

10/10 Excellent

Jamie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Staff was friendly, very clean and quiet.
Stayed 1 night in Oct 2023
Response from Maggie on Oct 24, 2023
So glad you found staff friendly and the establishment clean and quiet, we hope you'll stay with us again in the future.

8/10 Good

Kris

Liked: Staff & service
Nice
Stayed 1 night in Oct 2023
Response from Maggie on Oct 24, 2023
Thanks for your remarks, we appreciate all feedback.

4/10 Poor

Rachel

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Dick on Oct 24, 2023
Thank you for the ranking, we appreciate your feedback.

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, friendly place
Stayed 1 night in Sep 2023
Response from Dick on Oct 5, 2023
Thank you for your kind remarks.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is so equity. It’s exactly what the pictures showed and it was such a good change in the every day hotel change.
Stayed 1 night in Sep 2023
Response from Maggie on Sep 29, 2023
Glad you enjoyed your time with us and the unique experience. We hope you took advantage of the wonderful things our County has to offer.

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mother and I shared a King Suite as all of the Queen rooms were booked, the king sized bed had plenty of space for both of us and was super comfortable, not too soft, not too firm. Our room had an amazing river view, we enjoyed watching the wild life that visited the water, it felt like staying in a cabin in the woods. We were grateful to have a refrigerator to store our leftover pizza from the kitchen, it was super good and would highly recommend it. We were surprised how many people came to eat at the Lodge but were not actually staying there. Many local people came and went, greeting each other, saying hello and see ya later, love ya, etc. The staff of all ages were very hospitable and eager to help anyone in need. The place has an overall cozy feeling, and as if you are part of the family.
Stayed 2 nights in Sep 2023
Response from Maggie on Oct 5, 2023
Wow, you described what we aim to make each guest feel during and after their stay. We pride ourselves on making a one time guest a repeat visitor. We appreciate the kind words and the time you took to make the review.

8/10 Good

Cory

Liked: Cleanliness, staff & service
I stayed in one of the “economy” rooms on the first floor. The room is small, but more than sufficient for one person. Room was clean, but the furnishings are a little tired. This is offset by the spectacular view of the Sangamon river from the room window. Staff are super friendly. I recommend the Lodge if you are a little adventurous. I
Stayed 1 night in Sep 2023
Response from Maggie on Oct 5, 2023
We love when our guests are honest about how they feel once departing. We are glad you enjoyed your stay. We do find it hard to stay rustic with cabin decor and still updated to the new tech. Thank you for your review.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
A very nice place a little more pricey than I like to spend on a place for when I'm traveling but still very nice pretty clean beds are comfortable nice little Lounge area if you go there ask for the crack sticks I know it sounds crazy but ask for them they are killer the people are very friendly the manager is very helpful the breakfast has a little to lack but usually I'm gone before most places have it ready anyways
Stayed 1 night in Sep 2023
Response from Maggie on Sep 22, 2023
Thanks for the kind review Mike, we enjoyed your time with us here at RiverBank Lodge, we hope you'll return if required to work in our area again.

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The RiverBank Lodge was adorable. The rooms were clean, comfortable and had everything we needed. The staff was very friendly and helpful.
Stayed 1 night in Sep 2023
Response from Maggie on Sep 22, 2023
Thank you for your kind words. We strive to provide a safe and clean stay for our guests.

6/10 Okay

Laura

Liked: Cleanliness, staff & service, room comfort
Room wasn’t what I booked
We booked a riverside room but did not get a riverside room. Our view was of the parking lot. Bathroom shower was awkward corner shower & door was in the way of the toilet. Bed was comfortable but pillows way too soft.
Stayed 1 night in Aug 2023
Response from Dick on Sep 22, 2023
We're sorry that you were not given the type of room you had chosen. Third party sites can be a hassle sometimes. If ever staying with us in the future, please be sure to ask us if something is not up to par so that we have a chance to make it right.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Maggie on Sep 2, 2023
Thank you for the rating.

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing in my room the closet is non existent and no grab bars or slipping decals in shower.
Stayed 3 nights in Aug 2023
Response from Maggie on Sep 2, 2023
Thank you for your review and bringing these details to our attention. We've not been asked for slip decals in the shower but it would be a great idea.

10/10 Excellent

Paul

Stayed 1 night in Aug 2023
Response from Maggie on Aug 24, 2023
Hey there, thanks for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at RiverBank Lodge.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly front desk and clean rooms made for a comfortable one night stay here! Very cozy place.
Stayed 1 night in Aug 2023
Response from Dick on Sep 2, 2023
We are glad you found the place cozy and comfortable. We look forward to a future visit hopefully.

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing!
Stayed 2 nights in Aug 2023
Response from Dick on Aug 24, 2023
Thanks for the review

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great ream for a cheap price
Loved the price for our stay. My only downfall is that when it was breakfast and I needed something the staff was too busy talking and not watching out for breakfast needs. Like when there was no milk or orange juice. The room was a little too cold . But the room was nice and clean. Would definitely stay there again.
Stayed 2 nights in Aug 2023
Response from Maggie on Sep 2, 2023
We are glad to hear we have repeat guests from you Karen. We will talk with staff on duty during your stay and make sure that they are attending the breakfast better. Reviews like yours are what enables us to do better. Thank you.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Dont recall a more enjoyable stay. I just liked everything about this place.
Stayed 1 night in Aug 2023
Response from Maggie H. on Aug 24, 2023
We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon at RiverBank Lodge.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean, friendly, safe motel.
Stayed 1 night in Aug 2023
Response from Maggie on Sep 2, 2023
Glad you found us. Thanks for staying

10/10 Excellent

Susan

Liked: Property conditions & facilities
Disliked: Amenities
Stayed here several times ! Very clean . Love the bar and grill !
Stayed 1 night in Aug 2023
Response from Maggie on Sep 2, 2023
We love when we have repeat guests, glad you continually enjoy your stays with us. We look forward to your next visit.

10/10 Excellent

gayle

Traveled with group
Liked: Amenities
Staff was amazing … so friendly and accommodating!! I would definitely stay here again
Stayed 1 night in Aug 2023
Response from Maggie on Sep 2, 2023
Glad to know you'll be back. We can't wait to see you again.