Ratings based on 260 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
72% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Northern, Illinois

Hallways smelled dirty. Too much traffic

Posted Mar 10, 2015
Pros: Nothing. Too run down. This is the honest truth!
Cons: Better upkeep of the hotel inside and outside. It defenetley needs attention. Hallways smelled bad. Reminded me of a nursing home. Not good!
Location: Location: Not good too much traffic, very noisy. Things near by: State Museum
Hallways smelled musty. Too much traffic around the hotel. Makes it very hard to rest. This hotel needs a renovation. Kept very poorly. Rooms are defenetley not sound proof. You can clearly hear the activity upstairs, downstairs and next as well across the room we were staying. Very disappointing.
Comment from Hotel Management
Mar 15, 2015 by Ray, Hotel Management
We are very sorry to read the comments you shared about your experience at our hotel online. Our top priority is to ensure the satisfaction of our guests through the product we offer and the service extended by our team. We assure you that this is not typical of the standards we strive to maintain. Your comments are being shared with the appropriate members of our management team so that the necessary corrective measures can be taken for improvement.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Clean but loud!

Posted Feb 24, 2015 on Hotels
It was LOUD. Our room was clean but between banging doors, being so close to the intersection, and people really noisy in the hallways between 12-5 it was hard to sleep. When we got in our room, it was literally 100*. We had to open the window to breathe. Bed was comfortable and room was overall nice. Affordable but noisy. Not sure we would stay again just because we didn't sleep either night.
5 out of 5
Recommended
for Families
by A verified traveler

good hotel, for great price

Posted Feb 2, 2015 on Hotels
Nice hotel, clean, friendly staff, highly recommended!!
Comment from Hotel Management
Apr 18, 2015 by Ray Patel, Hotel Management
Thank you for the excellent review. We appreciate positive feedback from our customers. I will surely share the feedback with front desk team and congratulate them on their wonderful service. At Super 8 we want to make sure everyone gets the same service that you have gotten. We Look forward to provide you with good service and accommodation. Thank you for staying with us. As always we appreciate your business.
4 out of 5
Recommended
for Getaway With Friends
by christine S. from Wheeling

Couldn't be happier.

Posted Jan 15, 2015 on Hotels
Couldn't be happier, reasonable rate, big room with fridge, microwave, coffee pot, hair dryer, good shower. Malt waffles for breakfast, helpful staff and close to where I wanted to go.
Comment from Hotel Management
Mar 21, 2015 by Ray Patel, Hotel Management
Thank you for the excellent review. We appreciate positive feedback from our customers. I will surely share the feedback with front desk team and congratulate them on their wonderful service. At Super 8 we want to make sure everyone gets the same service that you have gotten. We Look forward to provide you with good service and accommodation. Thank you for staying with us. As always we appreciate your business.
2 out of 5
by A verified traveler from LaSalle IL

Close to where I needed to be.

Posted Oct 20, 2014
Pros: Staff was nice.
Cons: Overall updating.General remodeling.
Put me in a smoking room. Clean, but dated and kind of shabby. TV did not work. Not many amenities.
Comment from Hotel Management
May 16, 2015 by Ray Patel, Hotel Management
We are very sorry to read the comments you shared about your experience at our hotel online. Our top priority is to ensure the satisfaction of our guests through the product we offer and the service extended by our team. We assure you that this is not typical of the standards we strive to maintain. Your comments are being shared with the appropriate members of our management team so that the necessary corrective measures can be taken for improvement.
3 out of 5
by A verified traveler from USA

Not what I expected

Posted Sep 29, 2014
Pros: It was in close range for the event we were attending.
Cons: Better organized breakfast and fix the bathrooms.
Location: Springfield, IL We went to route 66 festival
Although the rooms were clean, the bathroom have mold in the tub seals and you could see where the ceiling had water damage. Went to breakfast around 7:30 and they had already ran out of danishes and only had apples for fruit.
Comment from Hotel Management
Apr 11, 2015 by Ray Patel, Hotel Management
We are very sorry to read the comments you shared about your experience at our hotel online. Our top priority is to ensure the satisfaction of our guests through the product we offer and the service extended by our team. We assure you that this is not typical of the standards we strive to maintain. Your comments are being shared with the appropriate members of our management team so that the necessary corrective measures can be taken for improvement.
2 out of 5
by A verified traveler

Not clean and smells

Posted Sep 23, 2014
The room was not clean. There was mold in the shower. The dead bolt was broke to the door. Multiple stains on the furniture and comforter on the bed.
Comment from Hotel Management
Apr 11, 2015 by Ray Patel, Hotel Management
We are very sorry to read the comments you shared about your experience at our hotel online. Our top priority is to ensure the satisfaction of our guests through the product we offer and the service extended by our team. We assure you that this is not typical of the standards we strive to maintain. Your comments are being shared with the appropriate members of our management team so that the necessary corrective measures can be taken for improvement.
3 out of 5
Recommended
for Overnight Stay Before Destination
by JB from Illinois

Baseball quick trip great half way point.

Posted Sep 21, 2014 on Hotels
This hotel is a bit warn, but the location worked well for us. The room and bed were fine and the price point was good.Thanks
3 out of 5
Recommended
by Kristi from Effingham

Posted Sep 21, 2014 on Hotels
It was a relatively clean and nice room, but my room was up on the smoking floor--and there was a lot of old smelly smoke. I would stay again, but this time in a non-smoking room.
Comment from Hotel Management
Jan 3, 2015 by Ray Patel, Hotel Management
We are very sorry to read the comments you shared about your experience at our hotel online. Our top priority is to ensure the satisfaction of our guests through the product we offer and the service extended by our team. We assure you that this is not typical of the standards we strive to maintain. Your comments are being shared with the appropriate members of our management team so that the necessary corrective measures can be taken for improvement.
5 out of 5
Recommended
for Business Travelers
by Deneena hargett from Benton il

Great room

Posted Sep 11, 2014 on Hotels
We had a business meeting in springfield booked room online got great deal and room was clean pillows very flat asked for couple more was given to me no problem..I will definitely stay again.
Comment from Hotel Management
Jan 3, 2015 by Ray Patel, Hotel Management
Thank you for the excellent review. We appreciate positive feedback from our customers. I will surely share the feedback with front desk team and congratulate them on their wonderful service. At Super 8 we want to make sure everyone gets the same service that you have gotten. We Look forward to provide you with good service and accommodation. Thank you for staying with us. As always we appreciate your business.