Outdoor pool, open 9 AM to 9:00 PM, pool umbrellas, sun loungers
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Reviews of Quality Inn St. Augustine Outlet Mall

2.5 out of 5
Quality Inn St. Augustine Outlet Mall
2310 State Road 16, St. Augustine, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 376 out of 1004 reviews" "
Rating 8 - Good. 359 out of 1004 reviews" "
Rating 6 - Okay. 166 out of 1004 reviews" "
Rating 4 - Poor. 63 out of 1004 reviews" "
Rating 2 - Terrible. 40 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Julia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and easy. The gentleman at the counter was very nice and helpful. Breakfast was good and the lady was very nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Cristal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Ganesh, Boca Raton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to freeway gas station and food
Stayed 2 nights in Apr 2024

8/10 Good

Veronika Susanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for the price
Stayed 1 night in Apr 2024

6/10 Okay

Wendy

Traveled with family
Disliked: Cleanliness, amenities
Hay lugares más bonitos
Stayed 3 nights in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Vielka M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 1 night in Mar 2024

10/10 Excellent

Frankie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only 6 miles to Historic St Augustine
Stayed 2 nights in Mar 2024
Response from GM on Mar 31, 2024
Thank you for a perfect score! We truly appreciate your positive feedback!

8/10 Good

EZEKIEL

Traveled with group
Liked: Cleanliness, staff & service
Not a bad spot for an overnight stay..exterior maintenance could be better..my room had been somewhat updated with newer floors..also the price was reasonable as compared to the surrounding hotels..
Stayed 1 night in Mar 2024
Response from GM on Mar 31, 2024
Thank you for staying with us! Please except my sincere apologies for not meeting or exceeding your expectations. Hope to see you again soon in this beautiful city.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Gm on Mar 15, 2024
Thank you for staying with us & a we a thrilled to hear your stay was wonderful!

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman that checked me in was very friendly and helpful about information on things to do in the area.
Stayed 1 night in Mar 2024
Response from GM on Mar 3, 2024
Thank you for staying with us! We love to see a perfect score. Means so much to me and my staff.

8/10 Good

Tamalynn, Beaufort

Liked: Cleanliness, staff & service, amenities
The location was good. Yes noisy at night. The road construction.
Stayed 2 nights in Feb 2024
Response from GM on Mar 3, 2024
Thank you for staying with us! We are delighted to hear your stay was wonderful.

8/10 Good

Angela

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from GM on Mar 3, 2024
Thank you for staying with us and we are delighted to hear your stay was wonderful.

8/10 Good

william

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and very clean
Stayed 2 nights in Feb 2024
Response from GM on Mar 3, 2024
Thank you for staying with us! We strive on good service and cleanliness!

8/10 Good

Robert

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from GM on Mar 3, 2024
Thank you for staying with us! Hope to see you again soon in this beautiful city!

8/10 Good

Bob

Traveled with partner
Comfortable room easy check in.
Stayed 1 night in Feb 2024
Response from GM on Mar 3, 2024
Thank you for staying with us and yes we strive on cleanliness and service. Thanks again for noticing.

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was so surprised at this last minute booking. Extremely clean and loved how convenient it was to everything. Will stay again!
Stayed 1 night in Jan 2024
Response from GM on Mar 3, 2024
Thank you for noticing how wonderful our hotel is. Thanks again for the positive feedback and noticing!

6/10 Okay

Alan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, comfortable beds, good price. Breakfast is just OK; washrooms a bit wonky but clean.
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us!

10/10 Excellent

Beau

Liked: Cleanliness, staff & service, property conditions & facilities
Great and affirdable
Stayed 2 nights in Jan 2024
Response from GM on Mar 3, 2024
Thank you for a perfect score! We love positive reinforcements.

6/10 Okay

Marcio

Stayed 2 nights in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us!

10/10 Excellent

Irma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and courteous staff. Comfortable, clean room. Good breakfast. A short drive to the historic district.
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us! We are delighted to hear your stay was excellent.

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience.
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Thank you for your positive feedback, it truly mean a lot.

6/10 Okay

Pamela

Liked: Staff & service, room comfort
adequate
Lots of building and hotels. Confusing. A bit noisy. Employees nice. Breakfast ok.
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us!

8/10 Good

Edison

Liked: Cleanliness, staff & service
Re keying the door three times
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us! So sorry about the key issue, will look into the matter.

6/10 Okay

Thomas

Traveled with family
Liked: Staff & service, property conditions & facilities
This is a typical motel. Carpet needs updating. Staff was friendly and attentive. Overall a pleasant stay
Stayed 6 nights in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us and hope to see you again soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
We are thrilled to hear your stay was amazing!

10/10 Excellent

Janice

Just off of 95, easy to find
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Thank you for the perfect score! We hope to see you again soon,

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good hotel to stay in your vacation. Not luxury but is quiet and comfortable.
Stayed 1 night in Dec 2023
Response from GM on Feb 1, 2024
Thank you for a perfect score! Love seeing positive reviews.

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family stay was very good, the atmosphere was quiet, the room was clean and the treatment from Karina, the front desk, was super friendly and pro. Very informed about things to do in the city. Good breakfast included. We will be back.
Stayed 2 nights in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us and a positive detailed review.

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a quick stay
Great motel for a last minute stay. Service was great and the room was clean and convenient to parking too
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us and your review mean so much to me and my staff.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality at Quality Inn
Clean establishment and friendly staff. Karina was wonderful! I would definitely stay again.
Stayed 2 nights in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us and your positive feedback means so much to me and my staff.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Look for something else.
Not worth the money. This is a motel and worst inside. Breakfast is bad. Better stay away.
Stayed 2 nights in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us! Please except my sincere apology for not meeting or exceeding your expectations.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us and we are delighted to hear your stay was excellent.

8/10 Good

Omar

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us! Your feedback is appreciated.

8/10 Good

Maureen

Stayed 1 night in Jan 2024
Response from GM on Mar 3, 2024
Thank you for staying with us and we are happy to hear your stay was wonderful!

4/10 Poor

Sevilay

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel staff was very friendly. However, the cleanliness of the hotel was very poor. There was hair all over the hotel floor which I reported to the receptionist. I hope this issue resolves soon
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us! Please except my sincere apology for not meeting or exceeding your expectations.

2/10 Terrible

Kathryn

I tried to call and cancel this reservation but the hotel told me that they couldnt, to call straight to Expedia. The # they gave me, kept hanging up.
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us! Please except my sincere apology for not meeting or exceeding your expectations.

6/10 Okay

Lideivy

Traveled with family
The front desk was very rude.
Stayed 2 nights in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us!

10/10 Excellent

Kimberly

Traveled with group
This is a convenient location and a nicer hotel for its age. It was clean and comfortable.
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us and we love seeing a perfect score!

8/10 Good

Wendell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us! Hope to see you again soon in this beautiful city.

8/10 Good

Tangela

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was comfortable .
Stayed 2 nights in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us!

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us! Love seeing a perfect score,

8/10 Good

R P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce for the price
Nice inexpensive hotel. Clean room, quiet area, overall, a nice place. Not fancy, no coffee in room, but I would stay here again.
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us!

8/10 Good

Steve

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us! Hope to see you again soon.

10/10 Excellent

Merilyn, Miramar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Feb 1, 2024
Thank you for staying with us! Love seeing a perfect score.

8/10 Good

Nikky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us! Hope to see you again soon.

8/10 Good

keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sabrina was very informative Nd pleasant at check in.
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us! Hope to see you again soon.

10/10 Excellent

Jorge

Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Thank you for staying with us! We are thrilled to hear your stay was excellent.

2/10 Terrible

Marshall, Raleigh

Traveled with family
Disliked: Staff & service
Property cancelled our reservation without any communication directly with us. When we called for late arrival, the person that answered the phone was EXTREMELY rude and informed us that they cancelled our reservation and that they no longer had any vacancy. I do not recommend this property!
Stayed 1 night in Dec 2023
Response from GM on Feb 1, 2024
Thank you for staying with us! Please except my sincere apology for not meeting or exceeding your expectations.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Thank you for the perfect score and noticing how wonderful our hotel is.