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Reviews of The Cove Suites at Blue Waters Resort and Spa

5 out of 5
The Cove Suites at Blue Waters Resort and Spa
Soldier’s Bay, St. John's, Antigua

Reviews

9.0

Wonderful

Rating 10 - Excellent. 10 out of 16 reviews" "
Rating 8 - Good. 4 out of 16 reviews" "
Rating 6 - Okay. 1 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

10/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Odmar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around, especially for its top notch fine-dining restaurant (The Cove), and 3 private beaches. But, as one should expect when in the Caribbean, overpriced food in very, very small portions.
Stayed 5 nights in Jul 2023

8/10 Good

Stuart

Stayed 5 nights in Jun 2023

8/10 Good

Abbe

Stayed 5 nights in Jan 2023

8/10 Good

McCarty

Stayed 6 nights in Aug 2022

6/10 Okay

Ivan, Oakville

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
After reading all the glamorous reviews online, we decided to visit Blue Waters. We booked Cove all-inclusive with “consierge” service. The location is beautiful. The Cove villas have great views of the water. The rooms are spacious and clean. The private pool per villa is very clean and quiet. Food is at best average. Breakfast is exactly the same every day with very limited options. Lunch was better at Carolyn’s than the Palm. Dinner at the Cove was the biggest joke. It is advertised as Michelin star restaurant. Any average restaurant chain has better food than this restaurant. The menu doesn’t change either. Dinner at the Palm was hit and miss but overall nothing exciting. Portions are small and if you request more food, you are ignored or looked at as though you are asking for too much (once again we had all inclusive purchased). The so called consierge did nothing other than book our dinner and ask if we needed anything for the room. The hotel manager preferred to only talk to UK guests - everyone else was completely ignored. Same was with the Manager of Palm. We asked about excursions available and the consierge literally asked us to go check a few folders on a desk - we asked for advice and were offered none. The service at the restaurants is very very slow. Only the team at Carolyn’s seemed to be more alert. Everyone else was in no rush. We decided that it might be a hotel strategy so that people do not get encouraged to order more. Overall a mediocre stay.
Stayed 7 nights in May 2022

10/10 Excellent

C A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff make the resort
An excellent resort hotel with the most wonderful staff & management. Room to relax & enjoy the facility’s on offer. If a problem happens then it is resolved very quickly. No mosquitoes issues here, with regular fogging & room defenders.
Stayed 14 nights in Sep 2019
Response from Sophia James - Front Office Manager on Sep 30, 2019
We're thrilled your time with us was excellent! We endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again for another fantastic experience!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort, but not handicapped accessible. Lots of steps, very few ramps, and difficult to get to beach. Two of the 3 restaurants were not accessible at all due to flights of stairs, and the beach bar was the same.
Stayed 8 nights in Jan 2019
Response from Sophia - Exec. Administrative Assistant on Feb 7, 2019
Thank you for sharing this with us. We’d love to look into additional ways we can continue to make the resort handicap accessible – we want everyone to be able to comfortably enjoy their stay with us. We’re sharing your feedback with the General Manager and the owners as we look to ways to address this in the near future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and so well maintained. The staff was extremely friendly and helpful. We were there for a week and only left the property one time. It was one of the most relaxing vacations we have ever experienced.
Stayed 7 nights in Nov 2018
Response from Kevin on Nov 27, 2018
Thank you for giving us a perfect rating! I'm sure our entire resort staff enjoyed catering to your needs as much as you enjoyed staying with us. Visit us again soon for another relaxing vacation. Sincerely, Kevin Phillips, General Manager

10/10 Excellent

Janet, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay !
From check in to check out everything was wonderful . The staff are friendly and warm especially Karen our concierge and Wingrove at the pool bar . Romaine was fantastic at the Cove restaurant. Everyone knows your name on day one ! This was our 4th time in Antigua and our first at this resort . We will definitely be back next year and highly recommend to all our family and friends ! Also water sports staff especially Rocky !!!
Stayed 3 nights in Oct 2018
Response from Kevin on Oct 17, 2018
Thank you very much for such a great review Janet! We really appreciate you taking the time out to share your experience with us and have passed on your praises to Karen, Wingrove, Romaine and Rocky. We are happy that you have fallen in love with our island and look forward to seeing you next year along with your family and friends! Sincerely, Kevin Phillips General Manager

4/10 Poor

Alex, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel premises and cleanliness as well as friendly staff. The real dissappponrment was the lack of food venues and poor quality of food. There were no selections expected at the hotel of this high rating. We expressed our disappointment with quinine to the staff and only closer to our departure the staff was able to provide some limited options (examples: no fresh juices or fruit, selection limited to bananas only, given the island should have access to much wider selection of fresh lattice and veggies). Overall staff and property were excellent and we truly enjoyed our stay, that said lack of any night entertainment, poor quinine and daily choice of deserts was a bit of a disappointment.
Stayed 7 nights in Sep 2018
Response from Kevin on Sep 20, 2018
Thank you for sharing your feedback regarding your stay and your kind words about our friendly staff. We are continually trying to improve the variety and quality of food items that we offer and I am glad that we were able to accommodate some of your requests for more dining options. Thank you for staying at the Blue Waters Resort & Spa and we hope that you will consider us for your next vacation! Sincerely, Kevin Phillips General Manager

10/10 Excellent

Sharon, Northern Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel with first class facilities
We liked everything about Blue Waters. The accommodation was modern,spacious and clean. The concierge service was very efficient - it was good to have all restaurant bookings and requests dealt with so that there was nothing to think about. The restaurants could not be faulted with wonderful food and first class service. We enjoyed both the pools and beaches and it was never difficult to find a sunbed. All in all, 10 out of 10.
Stayed 10 nights in Feb 2018
Response from Kevin on Nov 13, 2018
Thank you for your review Sharon! We are so happy that you enjoyed your stay with us here at Blue Waters Resort & Spa! Sincerely, Kevin Phillips General Manager

10/10 Excellent

Ken, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort. Food excellent. Upgraded room good.
Thanks to the resort our room was upgraded despite the terrible experience with Expedia. All of our expectations were met with the resort, but never book using Expedia. Repeated calls to them were met with speaking to different countries which were difficult to understand, and no cooperation. Never use Expedia.

10/10 Excellent

J. D.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with lovely staff.
The Blue Waters is a lovely hotel with very helpful staff. The whole property is beautiful and well taken care of both inside and outside. We had a lovely suite overlooking the water. My husband hit with the tennis pro several times during our stay and really enjoyed the opportunity. They have a variety of water sport options and lots of opportunities to do day trips around the island. Overall, a great experience!

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Honeymoon
My wife and I came for our honeymoon. We were immediately greeted, by name, with a cold towel (it's hot there) and a glass of champagne at the hotel entrance. From that point forward, everything from service to food quality was exceptional. Staff is extremely friendly and always asking to make sure that all accommodations are satisfactory. I am not sure how busy the resort actually was, but it did not give off the appearance of being extremely busy - we never had issues finding pool or beach chairs. We even experienced a tropical storm (even though it veered away a bit) while we were there, and the staff provided us with "care packages" to take back to our rooms with enough food and drink for breakfast and lunch the following day. The staff truly makes noticeable effort to ensure you have an enjoyable stay. We were sad to go and would love to come back. We found the nature and atmosphere of this resort to be perfect for a honeymoon, though we did see several families. The only way I would not recommend this hotel is if you are looking to party like a rockstar every night.

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome service!
Attentive staff, great facility and excellent food.