Outdoor pool
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Reviews of Holiday Inn St. Petersburg West, an IHG Hotel

3.5 out of 5
Holiday Inn St. Petersburg West, an IHG Hotel
1200 34th Street North, St. Petersburg, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 461 out of 1003 reviews" "
Rating 8 - Good. 284 out of 1003 reviews" "
Rating 6 - Okay. 110 out of 1003 reviews" "
Rating 4 - Poor. 77 out of 1003 reviews" "
Rating 2 - Terrible. 71 out of 1003 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Alija

Traveled with family and small children
Liked: Amenities, property conditions & facilities
The hotel was fine but it’s located on a busy strip mall like road. Pool was nice for the kids. No frills but good enough especially for the price
Stayed 4 nights in Apr 2024
Response from Shay on Apr 26, 2024
We appreciate your feedback!

10/10 Excellent

Sheri Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! From the bar area to check in, we couldn’t have been happier with our stay!
Stayed 2 nights in Apr 2024
Response from Shay on Apr 22, 2024
Hello Sheri LynnWe’re thrilled that the service, accommodations, and restaurant were all up to par, we strive to provide a positive guest experience in every area. We can’t wait to have you back! -Shay

8/10 Good

Becky

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We went there to attend the Tampa Bay Rays game. It would be nice if your hotel had a shuttle to take me and my husband to the ball park. I had to end up paying $30.00 dollars for parking because it was just too far for me and my husband to walk. We are in our 70’s.
Stayed 1 night in Apr 2024
Response from Shay on Apr 17, 2024
Hi Becky,Thank you for taking the time to write an honest review! It’s reviews like this that keep us pushing forward to become better at what we do.Thank you once more for the feedback. I hope we’ll be seeing you again!Regards,Shay

10/10 Excellent

Kathleen, Concord

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My daughter and I stayed at the Holiday Inn for 2 nights when we went to visit Stetson Law school. The hotel was just 10 minutes from law school. The staff was friendly, hotel and lobby were very clean as was our room. Beds were comfortable. Furnishings were fine. Room was quite spacious with mini fridge and microwave. We did not use the bar/ breakfast area nor any of the amenities. Hotel met our needs and was a good price compared to other hotels in the area. We took Uber to downtown St Pete's for dinner and drinks one night and the next night we got Uber to downtown Gulfport. It was a 10-15 minute drive and $12-15 each way. Loved both areas. Lots of fun. When I visit my daughter at Stetson, I'd stay here again. It's conveniently centrally located to downtown St. Pete, St Pete's beach and Gulfport.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 9, 2024
Thank you so much for the kind rating regarding your stay. We look forward to seeing you again. I hope you have a wonderful rest of the week.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 9, 2024
Thank you so much for the kind rating regarding your stay. We look forward to seeing you again. I hope you have a wonderful rest of the week.

4/10 Poor

Chelsea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 9, 2024
I am sorry you didn't have a favorable experience with us. I will share your feedback with the team. I hope you have a wonderful rest of the week.

6/10 Okay

Lisa

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 9, 2024
Thank you so much for the kind rating regarding your stay. We look forward to seeing you again. I hope you have a wonderful rest of the week.

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 9, 2024
Thank you so much for the kind rating regarding your stay. We look forward to seeing you again. I hope you have a wonderful rest of the week.

10/10 Excellent

Trudy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was nice and warm. Rooms were clean. Not to far from local beaches.
Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 9, 2024
Thank you so much for the kind rating regarding your stay. We look forward to seeing you again. I hope you have a wonderful rest of the week.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 9, 2024
Thank you so much for the kind rating regarding your stay. We look forward to seeing you again. I hope you have a wonderful rest of the week.

10/10 Excellent

Tammy

Very friendly and helpful- room is clean and perfect for needs
Stayed 1 night in Mar 2024
Response from Guest Experience on Mar 19, 2024
Thank you for your kind review. Best Wishes...

6/10 Okay

Laura

Traveled with family
Liked: Cleanliness
Although the hotel had a pool, towels were not available. Shortage of room towels. Breakfast staff limited and took a long time to cook meal, negatively affecting ability to sightsee. The surrounding area is depressed, and did not feel safe walking around outside of hotel. Cost was high for such a property. Asked front desk for recommendations for lunch and only supplied one place.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Mar 5, 2024
Thank you for your online review we truly do appreciate it. I am sorry we didn't have towels that is not a norm so not sure what happened but shared your feedback with team. Have a wonderful rest of the week.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
In town one night for the Skyway 10k run. Asked for a quiet room and got one. Did not use any of the facilities. No complaints about my stay. Quick 8 min drive to race start at Tropicana Stadium. A lot cheaper than what the downtown hotels were charging.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 5, 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

10/10 Excellent

julie

Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for your online review. I hope you have a wonderful week.

10/10 Excellent

Michael, Salem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easily accessible to the St Pete and Gulfport areas. very attentive staff and clean. food and beverage/bar area a plus
Stayed 1 night in Feb 2024
Response from Allan on Mar 3, 2024
Thank you for your kind review. Best Wishes...

10/10 Excellent

WILLIAM

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Allan on Mar 3, 2024
Thank you for your kind review. Best Wishes...

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Experience on Feb 24, 2024
Thank you for you kind rating. Best Wishes...

8/10 Good

June, Angola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Experience on Feb 18, 2024
Thank you for your review.

10/10 Excellent

Harrison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Experience on Feb 11, 2024
Thank you for your kind comments. Best Wishes..

2/10 Terrible

Tarek

They didn’t honor my reservation and when I called you guys, your rep was rude and unhelpful
Stayed 2 nights in Feb 2024
Response from Guest Experience on Feb 11, 2024
Often times when a reservation is cancelled we were unable to verify the guest details or credit payment in advance. We apologize for the inconvenience.

2/10 Terrible

Stephanie

Stayed 1 night in Jan 2024
Response from Allan on Jan 27, 2024
We apologize if we failed to meet your expectations during you recent stay with us. We thank you for your comments. Best wishes...

10/10 Excellent

Kirit, Floral Park

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed staying.
Stayed 1 night in Jan 2024
Response from Allan on Jan 27, 2024
Thank you for your kind review. We hope you come see us again. Best Wishes...

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Response from Guest Services on Jan 22, 2024
Thak you for your review. Best Wishes...

8/10 Good

Clifford, Beverly Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 22, 2024
Thank you for your kind review. Best Wishes...

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024
Response from Allan on Jan 21, 2024
Thank you for your kind review. Best Wishes...

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 20, 2024
Thank you for your kind review. Best Wishes...

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor housekeeping
We only had one towel in the bathroom, no washclothes, the soap dispenser was broken, and the phone to call down to the front desk did not work. They also claimed to have dinner and breakfast which we did not see. Granted this was just a couples night but I would not stay again.
Stayed 1 night in Jan 2024
Response from Shay on Jan 17, 2024
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly.

4/10 Poor

Anitra

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The housekeeping started banging on doors and yelling 3 hours prior to checkout time. Breakfast was cleaned up 20 minutes prior to confirmed end time. The inconvenience completely derailed my family’s day. We were told Breakfast was served until 10am, and I confirmed that time. We came downstairs at 9:40 and it was cleaned up and they refused to serve us.
Response from Allan on Jan 17, 2024
We apologize for your stay being less than you expected. We will take your comments to our staff for training purposes. Best Wishes...

10/10 Excellent

Sonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from allan on Jan 17, 2024
Thank you for your review and best wishes..

2/10 Terrible

Wanjiang

Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
1.The staff was racism. 2. We booked two rooms, and we found a baby cockroach on the bed at 9 pm and 3 pm. My friends asked to change to another room. The front desk staff gave us hard times and wanted to charge fee as a third room. In the morning, when we were checking out, they wanted to charge fee. After we told everything to the morning staff, a white man, he was like a leader giving pressure to the lady (who was the night staff) in order to let go the incidence. 3. They even did not have business card, and said they are a new property. No professional. 4. You need to pay for breakfast. No breakfast included.
Response from Allan on Jan 17, 2024
We apologize for any misunderstanding and the condition of your room. We will take your comments to heart and address these kinds of issues in our ongoing effort to improve our service. Best wishes and safe travels.

8/10 Good

Wanjiang

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
it was closed to the universal studio. smal double room
Response from Allan on Jan 17, 2024
Thank you for taking the time to respond.

8/10 Good

Deborah

Stayed 1 night in Jan 2024
Response from Allan on Jan 17, 2024
Thank you for your kind review and best wishes...

2/10 Terrible

Alex

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was super kind and attentive, no problems there at all. However my room must not have had clean ventilation because it caused me to be stuffy and sneezing constantly throughout my stay. However when I would leave the hotel room, no sneezing occurred. But after being in that environment for multiple days I am now extremely congested. I had a 6am flight and could not sleep until 2am because my nose was so stuffed up. This alone made this the worst hotel stay I’ve ever experienced.
Stayed 5 nights in Jan 2024
Response from Allan on Jan 17, 2024
We apologize for your experience. We do appreciate your kind words about the staff. Best Wishes...

2/10 Terrible

McKenzie

Stayed 2 nights in Dec 2023
Response from Allan on Jan 17, 2024
We our sorry you felt your experience was not to you standards. Thank you and best wishes...

10/10 Excellent

ronnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Services on Jan 20, 2024
Thank you for your kind review. Best Wishes...

10/10 Excellent

Keith

Stayed 1 night in Jan 2024
Response from Shay on Jan 25, 2024
WE APPRECIATE YOUR FEEDBACK!

6/10 Okay

Edwin

Traveled with partner
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Allan on Jan 17, 2024
Thank you for taking the time to review our hotel. Best Wishes...

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service
Response from Guest Experiences on Feb 11, 2024
Thank you for your kind review. Best Wishes...

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities
This is a horrible place to stay. Stay away if you have asthma, as guests were skoking in hotel.
Stayed 4 nights in Dec 2023
Response from Hotel Management on Jan 5, 2024
I am sorry you had a issue with guest smoking in the hotel. We are a 100% smoke free hotel and do our best to stop guests from smoking in the hotel. Guest are charged 250 if they are caught so we do try and deter that from happening. Again, do apologize and hope you have a wonderful rest of the week.

2/10 Terrible

Demetra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service and customer service
This hotel will get your credit card information and auth. charges without your permission. They have charged my card on four different occasions. And even after giving me and my husband a receipt at checkout went back and charged my card again for an amount double our stay. After contacting them they still refused to refund my money and hung up the phone when contacted. Please do not book with this company at all. They have fraudulent activities going on within their establishment.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 5, 2024
I am sorry you had an issue with billing. I can tell you we cannot see credit cards and can only charge what is on the account. Again, I do apologize for the inconvenience.

10/10 Excellent

Tomoe

Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 8, 2024
Thank you for rating the hotel we truly do appreciate it and look forward to seeing you in the near future.

10/10 Excellent

Erina

Liked: Cleanliness, staff & service, property conditions & facilities
We loved all of the staff. Very kind The hotel is clean and pool is beautiful. Our breakfast staff person was very attentive. The only thing we were suprised was breakfast cost extra.but
Stayed 4 nights in Dec 2023
Response from Hotel Management on Jan 5, 2024
I am happy to hear you had a good experience during your stay. We look forward to seeing you again in the near future and hope you have a wonderful rest of the week.

8/10 Good

Larry

Liked: Staff & service, amenities, property conditions & facilities
Overall a nice place toilet seat needs to be changed though
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 19, 2023
Thank you for you kind review. We will address the issue you identified. Thank you again and best wishes...

10/10 Excellent

Paula

Stayed 1 night in Dec 2023
Response from Guest Experience Team on Dec 26, 2023
Thank you for your wonderful review. Best Wishes...

8/10 Good

moe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay for the price…..bathroom toilet needs to be changed…..found a few odd hairs…..but overall good!!!
Stayed 2 nights in Dec 2023
Response from Guest Experiences Staff on Dec 18, 2023
We are pleased your stay was good. We will take your comments about improvement to our staff. Once again, thank you for your kind review.

10/10 Excellent

Genevieve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Allan S on Dec 15, 2023
Thank you for your kind review.

10/10 Excellent

Ileana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Allan S on Dec 15, 2023
Thank you for your kind review

6/10 Okay

Bruce, Pinetop

Liked: Staff & service, property conditions & facilities
Neighborhood is less than desirable.
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 15, 2023
Thank you for taking the time to provide us your feedback. Best Wishes

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I need coffee..
Pros: The front desk employees were very warm and welcoming. My room looked and smelled clean. Cons: There was no free coffee or breakfast provided.
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 15, 2023
While we have a full service restaurant for our guest, we did not have a coffee station. The coffee station has been installed during our breakfast hours. Thank you for you feedback.

10/10 Excellent

miguel

Stayed 1 night in Dec 2023
Response from Allan S on Dec 15, 2023
Thank you for your kind rating.