Lobby sitting area

Reviews of Motel 6 Starke, FL

2 out of 5
Motel 6 Starke, FL
1101 N. Temple Ave., Starke, FL

Reviews

6.0
Rating 10 - Excellent. 89 out of 528 reviews" "
Rating 8 - Good. 122 out of 528 reviews" "
Rating 6 - Okay. 95 out of 528 reviews" "
Rating 4 - Poor. 108 out of 528 reviews" "
Rating 2 - Terrible. 114 out of 528 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room itself was okay. Only the bathroom was dirty. But I at 2:30 in the morning, as I was trying to go to sleep, I could hear a couple in the room next to me yelling and fighting so I got barely any sleep. But it was an ok experience.
Stayed 1 night in Mar 2024
Response from Manager on Apr 12, 2024
Hello Leah, We're sorry to hear about your experience. We value all feedback and will address your concerns internally. Should you have any further comments or questions, please reach out to our management team directly.

2/10 Terrible

Victoria

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff the only positive thing about this hotel. Room was dirty with paint peeling and dead roaches in the the paint. Bathroom door would not shut at all. Some how I became a witness to a crime where a female was assaulted and I woke up to blood covering the sidewalk in front of my room. My kids were mortified.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 3, 2024
Hello Victoria, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Mary

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Area seemed depressed and motel itself was very dated and I was concerned with safety but the room seemed reasonably clean. Bed was horrible like from the 1960's and uncomfortable. We checked in late and was greeted by a computer because the property was locked so we had to check in that way. That should have been our first clue that we were not in a great area. However, when we left in the a.m. we found an adorable cafe called Call Street Cafe and had a wonderful breakfast.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Mary, We appreciate your feedback on your recent stay. We're glad to hear you found the room clean. We always aim to provide a comfortable experience for our guests. Thank you for sharing your experience at Call Street Cafe; we're happy you enjoyed your breakfast there.

10/10 Excellent

Tracy, Leesville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine for the few nights we spent to go to the races. Very economical and the staff was friendly!!
Stayed 3 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Tracy,We're delighted to hear you enjoyed your time with us and found our rates budget-friendly. Our team always strives to provide excellent service. If you ever decide to return, we look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Nicholas

Stayed 2 nights in Mar 2024
Response from Manager on Apr 9, 2024
Hello Nicholas,We're thrilled to hear you had such a wonderful experience at our hotel! Should you have any additional feedback to share, please don't hesitate to reach out. We look forward to welcoming you back soon!

2/10 Terrible

Raina

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
at first then I told them just cancel if I can’t have downstairs room they put me in the junkiest room with a dog above who just barks all night the mattress is horrible they don’t have and descent blankets and there was rust and mold and a huge hole above shower as well the shower tiles was falling off the wall they sprayed the mold to hide it only thing missing was the roaches which where probably just hiding they ought to be ashamed of themselves this property is ewww!!
Stayed 3 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Raina,We regret to hear about the inconveniences you experienced during your stay. Your feedback is valuable to us and will be shared with the relevant departments for further review. Our aim is to provide all guests with a comfortable stay, and we apologize for falling short of your expectations on this occasion. Thank you for bringing these matters to our attention.

2/10 Terrible

PAUL RJ

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister’s husband died suddenly, and I had to travel to the Penney Farms area of Florida on March 5th. I reserved a room at a Motel 6 in Starke, through Expedia. The room was awful.. I want my money back. There were two light switches just inside the door. They did nothing. The only place to turn on lights was at the head of the beds. The room was very dark. The only lights in the main area of the room were at the head of the beds. There was no closet. There were no drawers for clothing. The bathroom door was badly broken, and did not close (photo available). Apparently there was, at some time, a ‘sweep’ on the bottom of the entry door. It was missing, and there was a gap at the bottom of the door, the full width of the door. The bottom of the door was about an inch and a quarter or inch and a half above the threshold, open to light, the breeze, and any number of critters. The bathtub was stained, with a number of broken tiles around it. (photo available) I was afraid to take a shower, because the bathroom floor was so wet, with no idea where the water was coming from. Eventually I realized that every time the toilet was flushed, a substantial stream of water sprayed out onto the floor from somewhere beneath the tank. The water was hideously foul-tasting. I had to go to a local grocery to buy water to drink. I left after only one night. They would not refund the remaining 3 nights until I 'got approval' from Expedia.
Response from Manager on Mar 16, 2024
Hello PAUL RJ, We are sorry to hear about the difficulties faced during your stay with us. Your feedback is invaluable, and we will share these details with our team for further review. Please reach out to Expedia directly for assistance with your refund request. Thank you for bringing these concerns to our attention.

8/10 Good

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 13, 2024
Hello James, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

6/10 Okay

Gerard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In need of paint and repair
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Gerard, We appreciate your feedback and apologize for any inconvenience you experienced. For any further assistance, please feel free to reach out to our management team. Thank you for bringing this to our attention.

2/10 Terrible

Kevin, starke

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Manager on Mar 1, 2024
Hello Kevin, We regret to hear that your experience did not meet your expectations. Please feel free to contact us directly with any specific concerns you may have so we can address them accordingly.

2/10 Terrible

Kala

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Kala, We apologize for not meeting your expectations during your stay. Please contact us directly to discuss any concerns you may have had so we can address them promptly. Your satisfaction is our top priority.

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello tim,We're delighted to hear you had a wonderful stay with us! Please don't hesitate to contact us directly if there's anything else you need.

6/10 Okay

Bill

Traveled with family
Liked: Staff & service
The accommodations were very simple. would have liked a refrigerator.
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Bill,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the simplicity of our accommodations. While we don't currently provide refrigerators in the rooms, we take note of your suggestion for future improvements. We hope to welcome you back for another stay in the future.

4/10 Poor

Jerald

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Property definitely needs renovation, badly !
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Jerald, Thank you for sharing your feedback with us. We appreciate your thoughts on our property and will consider your suggestions for future improvements. We value your stay and aim to provide a comfortable experience for our guests.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
It was during a cold spell and the heat didn't work, the "hot" water was lukewarm and whoever was in the room next to me must have slept all day because they had people in and out all night, not to mention a dog barking all the time.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Dear Guest, Thank you for sharing your experience. We apologize for any inconvenience caused during your stay. We strive to provide a comfortable environment for our guests and regret to hear about the issues you encountered. We appreciate your feedback and will address these concerns with the appropriate teams to ensure a better experience for future guests.

2/10 Terrible

Janet

Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Janet, We appreciate you taking the time to rate our hotel. We would love to hear more about your experience and any specific issues you encountered during your stay. Please feel free to reach out to us directly so we can address your concerns and ensure a more satisfactory stay in the future.

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Daniel,Thank you for choosing our hotel for your stay! We appreciate your positive review and are thrilled to hear that you had a great experience with us. Should you have any further feedback, we encourage you to reach out to us directly. We hope to welcome you back in the future!

6/10 Okay

Janette, west palm beach

Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Janette,Thank you for your recent stay at our hotel. We appreciate your feedback and would love to hear more about your experience. Please don't hesitate to reach out to us directly so that we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Carol

Stayed 3 nights in Dec 2023
Response from Manager on Jan 26, 2024
Hello Carol,We regret to hear that your recent stay with us fell short of your expectations. We highly value guest satisfaction and would appreciate it if you could share any specific concerns or feedback directly with our hotel, as we strive to improve our services.

4/10 Poor

Will

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was great, just the place had roaches, noisy occupants that were domestically violent, the toilet seat had dried piss on it. Bed was well made but didn’t seem like the linen was washed well if at all.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Will, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice For The Price
This hotel is very nice for the price! Fast, friendly check-in staff. Clean and quiet. The mattress was a bit uncomfortable but I was able to sleep. I will stay here if I am ever overnight in this area again.
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Hello Anna,Thank you for your feedback! We're thrilled to hear that you enjoyed your stay with us, from our efficient check-in staff to our clean and quiet accommodations. We apologize for any discomfort you experienced with the mattress and appreciate your understanding. We hope to welcome you back if you're ever in the area again!

10/10 Excellent

Landon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Landon,We are thrilled to hear that you had such a wonderful experience during your stay! We appreciate your kind words and hope you will choose to stay with us again in the future.

6/10 Okay

Roberta

Stayed 4 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Roberta, We appreciate you taking the time to share your experience with us. If there is anything specific you would like to discuss further or any feedback you would like to provide, please reach out to our hotel directly. We value your input and strive to improve our services.

2/10 Terrible

Makayla

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Dec 16, 2023
Hello Makayla,We appreciate you taking the time to provide a rating for your recent stay. We are sorry to hear that your experience did not meet your expectations. We encourage you to reach out to our hotel directly so that we can address any concerns you may have had during your stay. We value your feedback and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Upgrade Appliances and Plumbing fixtures
Cockroach on floor next to bed (albeit dead) Refrigerator did not work, front desk attendant tried to fix, offered to move me to another room but I just moved my items to a cooler I had. Think it’s time to upgrade the appliances and plumbing fixtures at this Motel…
Stayed 1 night in Dec 2023
Response from Manager on Dec 11, 2023
Dear Guest, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

LETICIA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 12, 2023
Hello LETICIA,We appreciate your perfect rating! Thank you for choosing our hotel for your stay. We hope you had a wonderful experience and look forward to welcoming you back in the future.

10/10 Excellent

Reginal

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Had good night stay
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Reginal,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful night at our hotel. Your satisfaction is important to us and we hope to host you again in the future.

4/10 Poor

Sabrina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Not Thrilled
The front desk associate was very sweet but the room was extremely humid and the floors felt like there was a layer off oil was coated on the floor. The AC did not feel like it worked. And when picking the hotel we looked for one with a pool for the kids to find out its closed during December when it was never actually posted anywhere on the booking.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 6, 2023
Hello Sabrina, Thank you for sharing your feedback. We appreciate your kind words about our front desk associate. We apologize for any inconvenience caused by the humidity and the condition of the floors in your room. Regarding the pool, we apologize for any confusion. Please note that the pool's closure during December was not explicitly mentioned on the booking platform. We apologize for any misunderstanding.

4/10 Poor

Donald

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
My first night there, there was a giant stain on both the pillow and the sheets, with pubic hair and straight up chunks of dirt under the blanket. Had to stay another night and was in a different room. I arrived and there was another sweat stained pillow. I was desperate for sleep so I slept on top of the bed fully clothed.
Stayed 1 night in Nov 2023
Response from Manager on Dec 6, 2023
Hello Donald, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We appreciate your feedback and will address the issues mentioned with our housekeeping team to ensure this does not happen again in the future. We strive to provide a comfortable and clean environment for our guests.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a nights stay
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Roy,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that your overall experience was positive most especially that you had a great zzzzs. We hope to welcome you back in the future for another comfortable stay.

8/10 Good

Aileen

Liked: Staff & service
I checked in very late at night and the check in was amazing, never have seen a check in the way they do it but absolutely loved it! The room was nice overall and spacious. I just think the bathrooms need to be cleaned better or remodeled. Other than that everything went very well! Room was spacious and nice, parking was so easy and the motel was quiet and safe in my opinion.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Aileen,Thank you for choosing our hotel and for sharing your experience with us! We're thrilled to hear that you enjoyed our unique check-in process and found the room to be spacious. We appreciate your feedback regarding the bathrooms and will share it with our team for future improvements. We're glad to know that everything else went well and that you felt safe during your stay. We hope to welcome you back in the future for an even better experience!

2/10 Terrible

Nikkolai

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in at 4pm, put our cooler and a couple bags in the room and left to go get dinner for the 5 of us (2 adult 3 children) came back around 8:30pm and found our door opened (I made sure it was closed before we left) and 2 drug deals going on outside our room. So we loaded up our stuff and I went to check out and request a refund but was told to just call the cops and they would switch our room..... SWITCH OUR ROOM?!?!? My children are terrified because 2 full grown men walked in our room as if they owned the place and wouldn't leave and your best answer is you'll switch our room? Refused to give me a refund stating we had already "used the room" and I would have to come back in the morning to speak to the manager since he wasn't available after 6pm. The only way they handle emergencies is by calling the police. Also stated she couldn't check me out cuz until they did a night audit. So now I have a 5 and 4 year old who are petrified to sleep anywhere else and a janky hotel who gets to keep my money and act like my family means nothing. Clearly Bradford county has gone to hell in the last 5 years. Thank you Motel 6 for reminding me why I will never move back and NEVER stay at a motel 6 again
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Nikkolai, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. The safety and comfort of our guests is our top priority, and we take these concerns seriously. We encourage you to contact our management directly to discuss your experience further. We appreciate your feedback and will use it to improve our services.

2/10 Terrible

Edenia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were cockroaches all over the room.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Edenia, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Dorothy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Check in process was good and the desk clerk was pleasant. The room left little to be desired though. The floor was wet and the room was musty smelling. The electrical outlet boxes were hanging out of the wall. If it hadnt been a long day we would've checked out right then. After a noisy night of no sleep (unit ran all night) I wanted to take a shower. Mistake! After i finally got the water to turn on, it wouldn't shut off!! No matter which direction I turned the knobs. And the tub spigot was sticking out of the wall...the pipe, obviously too long, was showing. I immediately called to notify motel of the water issue and that we were checking out earlierthan planned. In convenient to say the least. I was alsi told that maintenance wouldn't show up until 10am. It was 6am when I called. Water was still running when we left. Very unsafe! Very unhappy! Definitely do not stay here.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Dorothy, Thank you for your feedback on your recent stay with us. We apologize for any inconvenience you experienced during your time here. We appreciate your compliments regarding our check-in process and the pleasant service provided by our desk clerk. We are sorry to hear about the issues you encountered with the room, including the wet floor, musty smell, and electrical outlet boxes. We understand that a noisy night and the further inconvenience of the water issue were frustrating for you. Your comments have been passed on to our maintenance team for immediate attention. We value your feedback and apologize for any inconvenience caused.

2/10 Terrible

Yolanda

Disliked: Cleanliness, property conditions & facilities, room comfort
The 1st room had cockroaches, we asked to change rooms, which was done, the 2nd room had blankets with cigarette holes and was dirty too ,no bugs were seen.b
Stayed 2 nights in Nov 2023
Response from Manager on Nov 14, 2023
Hello Yolanda, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service
Room was spacious and clean. We had booked a king size bed.These rooms are on the first floor with no elevator. Not convenient for someone recovering from knee replacement but we made it!
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello James,Thank you for choosing our hotel for your stay. We're happy to hear that you found the room spacious and clean. We understand that the lack of an elevator on the first floor may have been inconvenient for you. We appreciate your feedback and will take it into consideration for future improvements.

2/10 Terrible

KEITH, BEAVER

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Dirtiest and smelliest place ever. Walked out and drove elsewhere. I will loose my money of course and blame Your company for allowing misleading pictures. Must be a way to verify these dumps. Took pictures of the dump and will be sending to Motel Six Corporate.
Response from Manager on Nov 9, 2023
Hello KEITH, We apologize for any inconvenience you experienced during your stay. Our hotel aims to provide a comfortable and clean environment for all guests. If you have any specific concerns, please reach out to our management team directly. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
There were roaches everywhere
Response from Manager on Nov 9, 2023
Hello Samantha, We sincerely apologize for any inconvenience you may have experienced during your stay. We take hotel cleanliness very seriously, and we have strict protocols in place to address any pest issues. We appreciate your feedback and have shared it with our management team to ensure this is addressed promptly. Thank you for bringing this to our attention.

2/10 Terrible

Heinz

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 7, 2023
Hello Heinz, Thank you for sharing your feedback with us. We value all guest experiences and apologize for any inconvenience you may have encountered during your stay. We strive to provide exceptional service and appreciate your input for areas of improvement. Please feel free to reach out to our management team directly for further assistance with your concerns.

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 27, 2023
Hello Kenneth,Thank you for your incredible rating! We are thrilled to have exceeded your expectations and hope to welcome you back again soon.

8/10 Good

David

Liked: Cleanliness, staff & service
Room was clean, with updated flooring, but little else (no fridge or microwave). Bathroom sink/counter was also updated, but the toilet & shower were much older and in need of an update. Hot water for the shower was lacking a bit -- would not get very hot. Property did have a pool, but I'm not sure whether it was in service or not.
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello David, Thank you for your feedback! We apologize for any inconveniences you experienced during your stay. We'll take note of your concerns regarding the lack of amenities in the room and the state of the bathroom fixtures. We appreciate your patience and hope to improve.

6/10 Okay

Gerry

Traveled with family
Liked: Staff & service
Disliked: Amenities
Property not in great shape but clean
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
Hello Gerry ,Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

2/10 Terrible

JUDY

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
overall condition of the room was terrible - roaches in bathtub - faucet in vanity didn't work right - you could tell the room had been flooded - rusty doors that wouldn't shut - room smelled of dirty mop water - very noisy transient motel
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello JUDY ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Christopher

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
If youre desperate its a viable option
The lady at the counter was wonderful. The room was dirty, the bed was uncomfortable and the guests 6 rooms down sat outside their rooms till 4am and their kids where screaming, yelling and being over all disrespectful of the rest of the guests.
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello Christopher ,It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Decent rooms
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Nancy,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelocity does need to communicate better with the facilities if I would not have taken a screen shot of our receipt as well as itenerary number we wouldn’t have been able to check in nor would they have given us a refund either.
Stayed 1 night in Sep 2023
Response from Manager on Sep 27, 2023
Hello Mathew, Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

2/10 Terrible

Tyler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not nice. There were bugs all over the room. Stains on the walls. Lots of people smoking outside. If you show up between 10pm and 10am, there isn’t a check in person. Instead they have a virtual assistant to check you in.
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Tyler,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

10/10 Excellent

Kevin

Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello Kevin,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

6/10 Okay

Mark

Stayed 1 night in Sep 2023
Response from Manager on Sep 20, 2023
Hello Mark,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 18, 2023
Hello Lori,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.