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Reviews of Grange Manor

4 out of 5
Grange Manor
Glensburgh Road, Grangemouth, Scotland

Reviews

8.0

Very Good

Rating 10 - Excellent. 61 out of 192 reviews" "
Rating 8 - Good. 82 out of 192 reviews" "
Rating 6 - Okay. 32 out of 192 reviews" "
Rating 4 - Poor. 10 out of 192 reviews" "
Rating 2 - Terrible. 7 out of 192 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gordon

Stayed 1 night in Jan 2024
Response from Chris Monks on Apr 18, 2024
Thank you for posting a Five out of Five review, It is very much appreciated, Kind regards, Chris Monks

4/10 Poor

James

Shower drain was clogged. Unfortunately you don’t know that until you’re using it. That’s one of the things you really want in a room…..a good shower!
Stayed 1 night in Oct 2023
Response from Chris Monks on Oct 12, 2023
Thank you for your valued feedback, It is very much appreciated, Kind regards, Chris Monks

8/10 Good

Tim

Stayed 1 night in Sep 2023
Response from Chris Monks on Oct 12, 2023
Thank you for your valued feedback, It is very much appreciated, Kind regards, Chris Monks

10/10 Excellent

CLINTON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and kind. We would stay with Grange Manor again.
Stayed 1 night in Sep 2023
Response from Chris Monks on Oct 12, 2023
Thank you for your valued feedback, It is very much appreciated, Kind regards, Chris Monks

8/10 Good

ben

Stayed 2 nights in Aug 2023
Response from Chris Monks on Oct 12, 2023
Thank you for your valued feedback, It is very much appreciated, Kind regards, Chris Monks

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Chris Monks on Oct 12, 2023
Thank you for your valued feedback, It is very much appreciated, Kind regards, Chris Monks

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was super helpful and most appreciated! Breakfast area was lovely and food was delicious. Room was good.
Stayed 1 night in Aug 2023
Response from Chris Monks on Oct 18, 2023
Thank you for your valued feedback, It is very much appreciated, Kind regards, Chris Monks

10/10 Excellent

Lisa

Stayed 2 nights in Apr 2023
Response from Thank you for your valued feedback, It is very muc on Oct 18, 2023
Thank you for your valued feedback, It is very much appreciated, Kind regards, Chris Monks

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located
This was our second stay at this hotel and overall I'd rate our stay as good. Rooms are spacious, comfortably furnished, bright and warm. But I did find the bed rather small and short and I'm surprised that for such a large room, it did not have a kingsize bed. Also although there was a tray with glasses provided on a table for our entire 3 night stay, there was no bottled provided at all? Rooms were cleaned daily and towels were regularly changed. The restaurant was reasonably priced. With food of a high standard, but drinks both in the restaurant and the hotel bar were rather pricey. Overall we were happy with our stay as the location of the hotel site was good and central to our needs for this trip to Scotland. I would use this hotel again and would recommend it to others.
Stayed 4 nights in Mar 2023

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Shona

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There is not a lot nice I can say about this property mold on walks extra charges and in need of a good clean
Stayed 1 night in Jan 2023
Response from GM on Jan 6, 2023
“Thank you for taking the time to share your feedback regarding your stay.Please accept my sincere apologies regarding the issues with the mould. The reception team would have been more than happy to provide alternative accommodation of the same standard had you contacted them.Extra beds are available at additional cost and this is visible on our website.As you have booked a standard room through our partner Expedia this charge was not included.Furthermore, after speaking with Expedia this morning,as a gesture of goodwill we have removed the charge of the extra bed 15.Best wishes,Andrei SecuianuGeneral ManagerThe Grange Manor HotelGlensburgh RoadGrangemouthFK3 8XJ I 01324 474836

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely traditional Scottish hotel - good service
This is a very attractive hotel, with lovely traditional rooms in the main house, where we stayed. The staff are really professional and helpful. There were a couple of very minor maintenance issues in our room (a couple of light bulbs needed changing and the towel rail was loose) but these were fixed very very quickly after we mentioned them. For me the bed was rather soft - but that may have just been in my room, not everywhere and in any case I do like a very firm bed. For others it might not have been an issue. When I mentioned it to the man on reception he said he would definitely escalate it as all feedback is valuable. Overall a very nice stay.
Stayed 4 nights in Dec 2022

6/10 Okay

Ian

Business traveler
Liked: Property conditions & facilities
Not bad except for breakfast
The hotel is clean and the room was ok except for the heating in the bathroom not working. When we arrived at 9.40pm we asked whether we could get food and were told that the restaurant was closed but they didn't mind if we wanted to order in. The bar was also closed, although they did offer to open it just for us. The main reason for the 3* is the breakfast. The whole breakfast was deep fried and soaked in grease, both of us left half of it.
Stayed 1 night in Dec 2022

10/10 Excellent

Gerard

Stayed 1 night in Dec 2022

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Friendly and professional.
Stayed 1 night in Nov 2022

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Really friendly professional staff. Made us fee at home.
Stayed 1 night in Nov 2022

6/10 Okay

Janice

Traveled with partner
Disliked: Amenities
Rooms quite tired and could do with a refresh

4/10 Poor

Lisa

Stayed 1 night in Oct 2022

8/10 Good

Harald

Liked: Cleanliness, staff & service, room comfort
Nice hotel with spacious rooms
Comfortable and very spacious rooms. Comfortable beds, but no fridge in the room. Nice selection for breakfast, but: the mushrooms I ordered for breakfast seemed to be prepared in the deep fryer which wasn't yummy at all. Rest of breakfast is o.k. In general a nice hotel with good service.
Stayed 1 night in Sep 2022

6/10 Okay

David

Liked: Staff & service, room comfort
Good Hotel Spoiled
This hotel was totally spoiled for me because the bathroom had a lot of black mould round the bath and ceiling. It also had staining on the grouting. There was a slight damp musty smell in the room. Otherwise this would be a very good, well equipped hotel. Staff appeared very helpful and professional. Food in the restaurant was good. Ideal location for visiting the Kelpies and Helix Park.
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Accommodation itself was fine, however the hot breakfast was not good, poached eggs were over cooked and water transferred to the plate resulting in the rest of the food being saturated. Meat elements were dry and tasteless. Disappointingly this element of the breakfast was inedible. The other elements were fine
Stayed 1 night in Sep 2022

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the walk to see the Kelpies.
Stayed 1 night in Aug 2022

6/10 Okay

Simon

Stayed 1 night in Aug 2022

6/10 Okay

Helen

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Overnight 9 July 22
I was staying at the hotel to attend an event. On checking in we found a double was booked instead of a twin which meant sharing with my friend - not the end of the world but would have been awkward for some people. The room was pleasant and comfortable. What was really noticeable was the hotel being short staffed and those available in the evening seemed young and inexperienced. When the buffet arrived without a vegetarian option I was willing to pay for a vegetarian option for my friend but was told the kitchen was busy. To his credit the young man did return with vegetable pakora and a bread roll. The buffet was disappointing with only 4 food options, chicken gougons, chicken pakora, sausage rolls and black pudding croquettes. All tasty enough but no condiments or even pakora sauce. On retiring, I called reception for fresh milk and was told that the milk was the same as what was in the room, I clarified that only uht was available and he said it was just the same. I did get fresh milk in the end but it felt like an inconvenience. Breakfast in the morning was excellent and the ladies managing service were attentive and organised. They appeared experienced and confident. Overall, nothing was wrong but some aspects could have been better. Hospitality recruitment is difficult currently and as such everything is forgiven. I would stay here again and wouldn't discourage anyone planning to stay here.
Stayed 1 night in Jul 2022

8/10 Good

Gary

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was nice, bed was comfy, no fan available and it was so hot. check in and out was fine, bar staff didn't want to engage. Breakfast staff were ok. Food and Staff in the restaurant were great and would 100% visit again.
Stayed 1 night in Jul 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Hayley

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
The hotel is lovely and clean. We had a great nights sleep. The rooms are very spacious and plenty if storage. We would have had breakfast, but you have to order it the day before which didn't suit us. The room was nice with blackout curtains which helped us sleep. There was on site free parking which is great.
Stayed 1 night in Jun 2022

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, convenient for touring. Friendly staff.
Stayed 2 nights in Jun 2022

6/10 Okay

Lisa

Traveled with family
The hotel its self was a little run down with carpets and furnishings worn. The main issue was a wedding finishing at 12 midnight on our friday night and 1am on our saturday night so not much sleep. There was no lunch menu either so had to get sandwiches etc elsewhere.
Stayed 3 nights in Jun 2022

8/10 Good

Gary

Liked: Cleanliness, staff & service, room comfort
Good hotel a little tired
The hotel was very busy with a wedding which seemed to be going well & everyone having a good time, some noise in the bar area from the wedding but ok, no noise in the room though which was good. Hotel is good but a little tired around the edges, but I would stay again. The lady on reception who check us in & out was efficient & friendly
Stayed 1 night in Jun 2022

10/10 Excellent

Dianne

Stayed 1 night in Jun 2022

8/10 Good

Kirsty

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant enough but room for improvement
Hotel was ok some of the facilities could do with being updated. Found most of the staff quite abrupt. Not very well sign posted on how to get to room, we were in garden wing which the receptionist gave us directions to the building but failed to tell us all rooms in this building are upstairs so when we arrived in building there was no signs and upon looking for room on ground floor 2 young members of staff snapped at us. Your room is up stairs I mean its all on one level !! when clearly there was a down stairs that didnt have anything to say staff only. Also when we came back to hotel at night found the man behind bar abrupt when asked if he had any crisps or nuts he huffed and said this is a hotel bar not a pub and seemed offended that we would ask. I found the hotel pleasant enough however I feel some facilities need updating and staff need further training on customer service.
Stayed 1 night in Jun 2022

8/10 Good

Agneta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Fantastic.. . The room was fine, up the highlight for us was the breakfast.. it was absolutely fantastic.. the amazing lady who served us during breakfast is a real treasure and a credit to the Grange Manor.. but I think they know that as they named the tea room after her.. totally deserved.. loved our short time there and would come back
Stayed 2 nights in May 2022

4/10 Poor

ally

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
what I did not like was that i was given a room right next to a motorway when i specifically asked for a `quiet location`. there were rooms across the other side which were not on the side of the busy motorway. I was promised they would change me to another room on the second night, but they `forgot`. its not even a cheap hotel so i was very disappointed, tired and miles away from home.
Stayed 2 nights in May 2022

10/10 Excellent

helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples break
Stayed here on 12th May for one night £76.00 double room including breakfast. From check in to check out we couldn't fault a single thing, room had no TV remote went to reception member of staff brought one to the room. Clean and tidy and lovely big bath. Definitely would stay again
Stayed 1 night in May 2022

10/10 Excellent

Francis

Stayed 2 nights in May 2022

10/10 Excellent

ray

Stayed 1 night in Apr 2022

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Lucinda

Business traveler
Liked: Cleanliness, staff & service
Room needs some work. Lights not working. Lamp not working. Broken mirror in bathroom. Did not receive any of VIP benefits advertised
Stayed 3 nights in Apr 2022

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness, staff & service
Lovely room. Didn't like the fact that the restaurant for dinner was not on site and we had walk over the car park in the rain to the restaurant. The steps down to the restaurant were poorly lit.
Stayed 1 night in Apr 2022

10/10 Excellent

Iain

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking
Great location,very helpful staff in all departments,great breakfast
Stayed 3 nights in Apr 2022

4/10 Poor

Amy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Building wifi was weak. Quaint but overpriced. Breakfast was good. Staff was friendly
Stayed 1 night in Feb 2022

6/10 Okay

Mark

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
WiFi didn’t work most of the time and when it did was really slow
Stayed 4 nights in Feb 2022

10/10 Excellent

Trevor

Stayed 1 night in Jan 2022

6/10 Okay

Nanette

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I was allocated room 205 on the ground floor where one of the windows had part of the lock missing and would not close securely, perhaps not a problem on other floors, but ground floor left me feeling vulnerable. Could not be given any other room on that floor and due to a back condition could not go to the first floor.
Stayed 1 night in Jan 2022

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

4/10 Poor

Connie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location was great for where we wanted to be. Plenty car parking spaces as it was not busy. The staff were lovely but the cleanliness of the hotel left a lot to be desired! Especially during a pandemic! Dirty towels, the bathroom needed a good clean and what looked like black dampness around the window. All could have been rectified. We actually took a baby wipe to some of the areas and it came off a bit with only that. So it’s simply down to just not being cleaned properly. I have plenty photographs, if anyone would like further info. There doesn’t seem to be anywhere to add these on this review. For the price we paid, we certainly won’t be staying again.
Stayed 2 nights in Jan 2022

10/10 Excellent

Karl

Stayed 4 nights in Dec 2021

2/10 Terrible

Debbie, Bellevue

Disliked: Staff & service, property conditions & facilities
First of all the rooms are in a separate building. Clerk did not ask if I need help with the luggage although she saw another customer help me with my luggage just to get into the lobby. My room smelt of mildew. The bathroom was awful. Did not look clean at all. I didn’t even take a shower, that’s how bad it was. The phone did not work so I had to walk to the front desk to order room service. The clearly had no idea the phone was out of order and what seemed to have been the general manager just said, yes it was reported last week, and told me I could just use my phone to call the hotel. Not an “I’m sorry, would you like another room? No customer service at all. This was the worst hotel I had stayed at during my 2 week stay in Ireland and Scotland. Would not recommend this hotel to ANYONE
Stayed 1 night in Dec 2021