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Reviews of Gateway Inn

2.5 out of 5
Gateway Inn
1320 S Hamilton St, Sullivan, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 15 out of 39 reviews" "
Rating 8 - Good. 17 out of 39 reviews" "
Rating 6 - Okay. 5 out of 39 reviews" "
Rating 4 - Poor. 1 out of 39 reviews" "
Rating 2 - Terrible. 1 out of 39 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

THOMAS, Wauwatosa

Liked: Cleanliness, staff & service, property conditions & facilities
A nice quiet stay in a small town. The owner was on site and very friendly and helpful when we had a question about the tv settings. He made coffee and was also pleasant to talk to.
Stayed 2 nights in Apr 2024
Response from Sam on Apr 12, 2024
Thank you very much

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with the room. Very clean.
Stayed 1 night in Apr 2024
Response from Sam on Apr 6, 2024
Thank you so much and see you soon

10/10 Excellent

Bruce

Traveled with family and small children, Traveled with group
Liked: Property conditions & facilities
We picked the Gateway because the staff , room and location are wonderful! Been here before and will definitely stay again
Stayed 3 nights in Mar 2024
Response from Sam Patel on Apr 1, 2024
Thank you so much for your positive review. We are very glad you choose us and we will always be excited to see you again like usual.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam on Mar 12, 2024
Thank you very much

10/10 Excellent

raymond

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing group Of people running that place Absolutely loved it
Stayed 1 night in Feb 2024
Response from Sam on Feb 4, 2024
Thank you very much

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
It is in a good location. Grounds and room were clean and keep clean.
Stayed 4 nights in Jan 2024
Response from Sam on Jan 9, 2024
Thank you very much

10/10 Excellent

Bob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The folks who run the motel have always been helpful and pleasant. The back side of the motel is very close to the property line but there is room to park, but there's nothing scenic about it----and I'm not looking for scenery anyway. One thing i wish could be done: One must driver over a street curb to get onto the property and off of it. A cut in the curb for a smooth entrance and exit would be appreciated. Otherwise, the most recent stay---as has always been the case---was good.
Stayed 1 night in Oct 2023
Response from Sam on Oct 13, 2023
Thank you very much

8/10 Good

Rebekah

Liked: Cleanliness, property conditions & facilities
Quiet and Friendly. Had an issue with privacy door hanger being on the door and housekeeping coming in anyway. Spoke to owners and it was taken care of immediately.
Stayed 3 nights in Sep 2023
Response from Sam on Oct 9, 2023
Thank you very much

6/10 Okay

Gregory, Murphysboro

Disliked: Property conditions & facilities
There's a reason the photo is of the bathroom mirror, but you probably already guessed that. Look, if you're on a fishing trip or need a cheap (kind of) room for the night and you've done this kind of place before, then it's fine.
Stayed 1 night in Sep 2023

10/10 Excellent

Jon

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sam on Aug 25, 2023
Thank you so much

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sam on Aug 14, 2023
Thank you so much

8/10 Good

LaVorna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate, easy in and out. Missed having a coffee maker in the room.
Stayed 2 nights in Jul 2023
Response from Sam on Jul 31, 2023
Thank you very much

6/10 Okay

Anita

Traveled with partner
Great to have a full-size refrigerator in the room. Property is generally worn out.
Stayed 2 nights in Jul 2023
Response from Sam on Jul 31, 2023
Thank you

8/10 Good

Phelicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel but the owners do a good job at maintaining it. It's been a good long while since I have stayed a night there prior to this stay. I noticed several updates such as the flooring in the bathroom, fresh paint on the walls, etc. I didn't hear a peep from any of the neighboring rooms or from outside which was fantastic. If you like a firm bed, you'll get a great night of sleep, unless you're like my husband who thinks he has to sleep on a mattress made out of 10 layers of memory foam 🙄😄 The room smelled fantastic! The sheets, pillow cases, bathroom towels, etc all looked new (otherwise very very well bleached). My ONLY complaint: the lighting in the bathroom ceiling has fans which had a bunch of caked up dust in it. So there's giant dust bunnies up around the light bulbs. Maybe a stick duster can knock all that out? Television worked great. Mini fridge was super clean and kept our drinks perfectly cold... and the window curtains kept all morning light out so we got to sleep in a bit later than usual which my husband did not complain about 😄 Thank you once again for another positive experience!
Stayed 2 nights in Jun 2023
Response from Sam on Jul 3, 2023
Thankyou so much

6/10 Okay

Crystal

Traveled with partner
Liked: Staff & service
Hotel was ok for the affordable price and limited options in the area. Stayed here while visiting family nearby. The rooms are old and had a strong chemical fragrance smell when we came in. The toiletries they give you aren’t good, and the wifi was down when we got there. Beds were comfortable though, and the staff was friendly.
Response from Sam on Jul 2, 2023
Thank you so much

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sam on Jun 19, 2023
Thank you very much

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and reasonable room prices
Stayed 1 night in Jun 2023
Response from Sam on Jun 14, 2023
Thank you so much

6/10 Okay

Gary

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Sam on Jun 5, 2023
Thank you

8/10 Good

Jim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very clean and comfortable
Stayed 2 nights in May 2023
Response from Sam on May 25, 2023
Thank you so much

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Comfortable bed. Quiet. Motorcycle friendly. Red Apple diner just across the street. This place is on my list of cool road motels. I'll go back.
Stayed 1 night in May 2023
Response from Sam on May 11, 2023
Thank you so much for your amazing review. Gateway INN Management appreciate your stay and will always welcome you in the future.

10/10 Excellent

David

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine.
Stayed 2 nights in Mar 2023

4/10 Poor

Ronald

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for me
This place would have been the last place I would have stayed if there was a better alternative in town. Very, very old and poorly repaired. Thought I was in 1975 with the furnishings. Thank God I only had to stay one night.
Stayed 1 night in Mar 2023

8/10 Good

Katherine

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Sam on Mar 7, 2023
Thank you so much

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised!!
Only downside was there wasn't ice onsite, however the kind gentleman who runs the place gave us enough to get through the night out of his personal refrigerator. Grab a bag of ice, its a small inconvenience for such an affordable clean little motel. It is an older building but has all the modern tech charging stations and flat screen tvs. This will be our go to for fishing in the area from now on!!!
Stayed 1 night in Jan 2023
Response from Sam on Jan 16, 2023
Thank you so much

2/10 Terrible

Iuliia

Traveled with family
Disliked: Property conditions & facilities
it was a terrible place ,when we drove up the whole area was dark, there were several lights on the whole area, there were three cars parked next to the hotel ,the hotel was in the dark and to be honest, I was even afraid to leave the car there and I didn’t even go inside, i went found another place, I don’t know why they don’t describe the location of this hotel for people, but I would not advise anyone to go, it looked like some abandoned village. I do not advise anyone to take an overnight stay there.
Response from Sam on Dec 10, 2022
Hello Luliia, We are sorry that you found the hotel area dark. But, We believe we have perfectly fine enough lighting. Sullivan town is very safe and our hotel location is one of the safest area according to our regular guests. Gateway Inn Management

8/10 Good

Randall

Stayed 2 nights in Oct 2022
Response from Sam on Oct 31, 2022
Thank you very much

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service
Quiet, clean, convenient
Stayed 1 night in Oct 2022
Response from sam on Oct 15, 2022
thank you very much

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Sam on Sep 30, 2022
Thank you very much

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Lake Shelbyville. Clean rooms and friendly staff.
Stayed 2 nights in Sep 2022
Response from Sam on Sep 21, 2022
Thank you so much

10/10 Excellent

Sheri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is old but kept up well. Clean as can be for age. Needs coffee in rooms. But, best of all - beds are very very comfortable and pillows are fluffy and oh so comfortable. Better than most 5 star for a good nights sleep.
Stayed 1 night in Aug 2022
Response from Sam on Aug 29, 2022
Thanks you so much

8/10 Good

Gail

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They are so accommodating for us with staying in yours close to boat and friends
Stayed 2 nights in Aug 2022
Response from Sam on Aug 23, 2022
Thanks you so much

6/10 Okay

Amanda

Traveled with family
Disliked: Property conditions & facilities
Functional
Room had a bit of a musty odor because the refrigerator did not cool. Nothing fancy but we got a good night sleep.
Stayed 1 night in Aug 2022
Response from Sam on Sep 21, 2022
We Apologize for you inconvenience, I had no Idea when did the refrigerator stopped working, But we fixed that Issue Now. We really Appreciate your stay and Review. Next time we will make sure that you don’t get any issue with us.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and clean inside. We’ll prices room.
Stayed 1 night in Aug 2022
Response from Sam on Aug 15, 2022
Thanks

10/10 Excellent

Bonnie L

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly.
Stayed 1 night in Jul 2022
Response from sam on Jul 16, 2022
Thank you very much

8/10 Good

Robin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stuffed lounge recliners. Very comfortable.
Stayed 3 nights in May 2022
Response from Sam on May 13, 2022
Thank you very much

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good clean fun
Very convenient to Sullivan and the nearby lake. The Red Apple Family Restaurant is right next door and offers real good variety of well prepared meals delivered by kind waiters and waitresses.
Stayed 2 nights in Mar 2022
Response from Sam on Mar 14, 2022
Thank you very much

8/10 Good

Scott

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was simple but had everything you needed, clean, small but comfy. Great stay for the price.
Stayed 1 night in Feb 2022
Response from sam on Feb 17, 2022
Thank you so much

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Motel
I was actually impressed with my room for a Motel it was very clean with a new fridge and microwave in my room. Everything was in working condition, good wifi, Direct TV channels.
Stayed 1 night in Jan 2022
Response from Sam on Jan 27, 2022
Thank you so much