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Reviews of DoubleTree by Hilton Sulphur Lake Charles

4 out of 5
DoubleTree by Hilton Sulphur Lake Charles
330 Arena Rd, Sulphur, LA

Reviews

8.4

Very Good

Rating 10 - Excellent. 184 out of 353 reviews" "
Rating 8 - Good. 85 out of 353 reviews" "
Rating 6 - Okay. 48 out of 353 reviews" "
Rating 4 - Poor. 17 out of 353 reviews" "
Rating 2 - Terrible. 19 out of 353 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ana María

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Corbin

Stayed 2 nights in Mar 2024

6/10 Okay

Mea

Stayed 1 night in Mar 2024

10/10 Excellent

Leatrice

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Zulema, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Clean!!
Stayed 1 night in Mar 2024

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Great service at the restaurant and even had live music playing. Very nice, updated property!
Stayed 1 night in Mar 2024

4/10 Poor

Joe

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Tile in bathroom was cracking and coming up. I stubbed my toe on it multiple times. The shower was patched up and cracking. There was all over the floor in the downstairs bathroom. The breakfast was not what I would usually expect from Hilton. The fruit was rotten, the grits were very dry, they served powdered eggs omelet with dale cheese that was stale like it was from yesterday. I never leave reviews and spent a lot of money on a sub par hotel. Not up to par with any other hilton hotels that i have stayed at. Should not have the hilton name.
Stayed 1 night in Feb 2024

10/10 Excellent

BJ

Traveled with family
Liked: Amenities
Overall a good stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Lori

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Jeannette, Katy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

KELLY

Stayed 1 night in Jan 2024

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great service at an affordable rate.
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mario

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a nice place with cool bar.
Stayed 1 night in Oct 2023

10/10 Excellent

NALIN

Stayed 1 night in Aug 2023

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and hosts were great. Really good breakfast also.
Stayed 2 nights in Jul 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service
Disliked: Room comfort
The air conditioning was loud keep us from getting good night sleep.
Stayed 1 night in Jul 2023

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We will stay again
Stayed 4 nights in Jun 2023
Response from Alan S. on Jun 20, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything during your stay to your satisfaction. I will be sure to share this with my entire team as a way of celebrating everything we do here every day to ensure all our guest expectations are met. We look forward to welcoming you back to our hotel soon!Always at your service,

8/10 Good

Lauren

Stayed 3 nights in Jun 2023

2/10 Terrible

Lanette

Traveled with family
Disliked: Staff & service, property conditions & facilities
Location
Stayed 2 nights in Jun 2023
Response from Alan S. on Jun 20, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Deneen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Alan S. on Jun 20, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything during your stay to your satisfaction. I will be sure to share this with my entire team as a way of celebrating everything we do here every day to ensure all our guest expectations are met. We look forward to welcoming you back to our hotel soon!Always at your service,

6/10 Okay

Lauren

Stayed 1 night in May 2023
Response from Alan S. on Jun 20, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Alan S. on Jun 20, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything during your stay to your satisfaction. I will be sure to share this with my entire team as a way of celebrating everything we do here every day to ensure all our guest expectations are met. We look forward to welcoming you back to our hotel soon!Always at your service,

2/10 Terrible

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went there for a get away with my family overall nice place but our vehicle got stolen out the parking lot the first night we was there. The thieves sat there on camera in front of the lobby for 2 hours until they stole our vehicle and no one noticed anything.
Stayed 1 night in May 2023
Response from Alan S. on Jun 20, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Antonio J

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I like that the Property was vey clean
Stayed 1 night in May 2023
Response from Alan. S on Jun 20, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything during your stay to your satisfaction. I will be sure to share this with my entire team as a way of celebrating everything we do here every day to ensure all our guest expectations are met. We look forward to welcoming you back to our hotel soon!Always at your service,

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and super clean
Stayed 1 night in May 2023
Response from Alan S. on Jun 20, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything during your stay to your satisfaction. I will be sure to share this with my entire team as a way of celebrating everything we do here every day to ensure all our guest expectations are met. We look forward to welcoming you back to our hotel soon!Always at your service,

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Very clean and friendly staff. The although I'm sure the staff is clean I meant the facilities were clean and the staff was friendly
Stayed 1 night in May 2023
Response from Alan S. on Jun 20, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything during your stay to your satisfaction. I will be sure to share this with my entire team as a way of celebrating everything we do here every day to ensure all our guest expectations are met. We look forward to welcoming you back to our hotel soon!Always at your service,

10/10 Excellent

VIRGINIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Alan S. on Jun 20, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Remona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

4/10 Poor

Frank J

Traveled with partner
Liked: Cleanliness, staff & service
They do not have enough staff to run the Kitchen and dinning Hall. Some of the stuff that is on line for food is not on the paper Menu.
Stayed 2 nights in Mar 2023

2/10 Terrible

Ariel

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2023

6/10 Okay

Kenya

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
We booked a 2 night stay. Upon arrival everything was great. Check in was great. The second day we left around noon and did not return until 11:15 pm. We entered our room to find that it was not cleaned that day. Dirty dishes still in room, no towels, trash overflowing, etc. I called the front desk to report this and at least get some towels. We were tired from a very long day. The young lady who brought us towels confirmed it was daily cleaning and just said she would let her manager know. No one from management ever addressed the issue. I was just disappointed. I did not expect this at the Double Tree.
Stayed 2 nights in Mar 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and A+ services by staff
Great staff and check in clerk
Stayed 1 night in Mar 2023

10/10 Excellent

Lakeisha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The young lady that check me in (Paige) was very nice. The warm cookies were great along with the complimentary water. There was an issue with the blackout shade & it was promptly resolved. I was moved quickly to another room & the front desk clerk Paige brought the room key almost immediately it seemed like with the exception of waiting on elevator to get to me. She gets an “A” for customer service & doing so with a smile !
Stayed 1 night in Mar 2023

10/10 Excellent

Kawanda

Stayed 1 night in Mar 2023

8/10 Good

Kevin

Traveled with family
Liked: Staff & service
Disliked: Room comfort
My review ton Doubletree Sulpher, LA
The bed was uncomfortable. I was way too firm. I would have been just as comfortable sleeping on the floor. My 15 year old son said the same. The room was decent. I could have been cleaned a little better. The hotel location was right near a busy highway which the sound traveled into the 436 room.
Stayed 1 night in Feb 2023

10/10 Excellent

Shawntee

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Darcy was very nice and attentive.
Stayed 1 night in Feb 2023

6/10 Okay

Josef

Traveled with partner
Liked: Cleanliness, staff & service
I really wanted to give this hotel a higher rating. We visited the Lake Charles area twice in the last year to look at birds. We had a bad hotel experience in Lake Charles last year and wanted to give Sulphur a try. Sulphur is much less congested than Lake Charles and this hotel has many restaurants nearby. The hotel is right next to the highway and traffic sounds are constant. I don't mind that because I always bring silicone ear plugs (for sleeping) when I travel. However, the bathroom had a sewage smell part of the time. We were on the 4th floor -409-and liked the room a lot. ,y wife's an architect and thinks the roof pump pulling the air from the bathroom (in a central shaft) wasn't working. Yes, we could've asked to move to a different room but arrived at the hotel late both nights. The sewage smell problem is either a maintenance or design problem. It's a shame because the hotel seems new. We'll stay in Sulphur again but will try a different hotel.
Stayed 2 nights in Feb 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night
The sweet lady who checked us in was very nice & funny.
Stayed 1 night in Feb 2023

10/10 Excellent

gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the venue we were attending
Stayed 1 night in Jan 2023

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely beautiful!! We are really enjoying our stay here.
Stayed 1 night in Jan 2023

10/10 Excellent

carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Met all my expectations. Will definitely stay there again.
Stayed 2 nights in Dec 2022

8/10 Good

Kaitlyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Josephine L

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nice hotel, nice staff however room wasn’t cleaned. I did clean the tub because i was tired then when getting bed the bedding was full of dried up blood. Call the front desk and was immediately given another room
Stayed 1 night in Dec 2022

6/10 Okay

Kim, The Woodlands

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The facility looks new and clean. However, on the 2nd night of our stay on Christmas Eve, there’s no water. We could understand that it’s no fault of theirs that the City turned off the water but what we didn’t like was there was no prior warning and it caught us off guard.

10/10 Excellent

Satoynia L.

Stayed 3 nights in Nov 2022

6/10 Okay

Roy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property was definitely remolded. I can’t tell what it was prior, but this shouldn’t be associated with a “Hilton”. I have a family member that works for Hilton and this property does not feel, nor look like a Hilton property. The shampoo and conditioner in the room was cheap and awful. Why are you having to pay for a breakfast there when you are spending money to stay there in the first place. Make sure you get a print out of your bill before you leave. Do you see all the taxes they had on. This in price gouging. Do not stay at this property
Stayed 2 nights in Nov 2022

10/10 Excellent

Savannah

Stayed 2 nights in Nov 2022

8/10 Good

Brady

Stayed 1 night in Nov 2022