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Reviews of Nepean by Gateway Lifestyle Holiday Parks

3.5 out of 5
Nepean by Gateway Lifestyle Holiday Parks
6-22 TENCH Avenue, Jamisontown, NSW

Reviews

8.0

Very Good

Rating 10 - Excellent. 209 out of 604 reviews" "
Rating 8 - Good. 229 out of 604 reviews" "
Rating 6 - Okay. 98 out of 604 reviews" "
Rating 4 - Poor. 48 out of 604 reviews" "
Rating 2 - Terrible. 20 out of 604 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay nearby to shops and restaurants, recommend this place! Staff was very helpful!
Stayed 1 night in Apr 2024

8/10 Good

Marjorie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. The kids loved the pool.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Elise

Liked: Amenities
Property needs some repairs. But the pool is great and staff lovely
Stayed 1 night in Jan 2024

8/10 Good

Alison

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it is quiet and accommodated my family if five. We enjoyed the easy check-in, the pool, the local park, cafe and a short drive to Coles and other shops.
Stayed 1 night in Jan 2024

10/10 Excellent

Hayley

Stayed 1 night in Nov 2023

10/10 Excellent

Hayley

Traveled with group
Liked: Cleanliness, staff & service, amenities
The cabins are nice and neat for a couple to stay and spend their time either around the pool or going out around the area to explore.
Stayed 1 night in Nov 2023

4/10 Poor

Melanie

Stayed 2 nights in Nov 2023

2/10 Terrible

Angela

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
On wot if it looks like a pool view but we looked on to a junkyard and the cabin was not well maintained. You could not use the bath and the coffee table was broken, black marks on the walls and very noisy at night.
Stayed 2 nights in Nov 2023

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a happy and pleasant experience all round
Stayed 3 nights in Oct 2023

8/10 Good

Anna

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

N

Stayed 2 nights in Sep 2023

10/10 Excellent

Marion

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 2 nights in Sep 2023

8/10 Good

Thuy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very quite and peaceful place to stay.
Stayed 5 nights in Aug 2023

6/10 Okay

Dean

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived the television was not operating. Rang the duty person who was there almost straight away, maintenance man arrived a couple of minutes later and found when the electrical Test and Tag people had been in forgot to reinstall the antenna cable. Good service when had a problem.
Stayed 2 nights in Jul 2023

10/10 Excellent

Raechel

Stayed 1 night in Jul 2023

8/10 Good

Karen, East albury

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Jul 2023

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and close to facilities and shops. Excellent staff.
Stayed 3 nights in Jul 2023

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Alexander, Evatt

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Cabin was quiet and located very close to Penrith CBD. The cabin was quite old and had some water rot and mould in the bathroom and the master bed ensemble was extremely worn out (frame sagged). For convenience, it was good value, but wouldn't stay more than a couple of nights.
Stayed 1 night in Jul 2023

8/10 Good

Jacqui

Liked: Cleanliness, staff & service
Cabins are well set up, although vulnerable weather. Staff did not hesitate to provide extra blankets when asked and helped access to heating in a cold snap.
Stayed 4 nights in Jun 2023

10/10 Excellent

Shaoke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay. Renovated room is very clean and modern. Generous room space and quite area. Highly recommended.
Stayed 1 night in Jun 2023

10/10 Excellent

Teresa

Stayed 1 night in Jun 2023

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nepean stay.
Comfortable quiet place to stay in the Penrith area.
Stayed 1 night in Jun 2023

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Good location and overall a presentable offering. However, it’s on the expensive side for what it is. We came back late and left early over the 5 days, so were unable to bring to anyones attention that our air conditioning barely worked. The previous occupants had the remote set at 29 degrees. When we turned it on, it took hours to get to a comfortable temperature. Just setting it at 24 degrees and hoping for the best did not work, as we were always cold, until middle of the night we’d wake up with too many blankets on cause the air conditioning had finally reached the temperature set. I prefer 21 degrees, but it takes sooooo long to get there.
Stayed 5 nights in May 2023

4/10 Poor

Carole

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Air conditioner was so loud and took over an hour to heat (it was 3deg) cabin was shabby, thread bare carpet, toaster didn’t work. But it was very clean. No smart tv. No light on porch so hard to see when comming in late.
Stayed 6 nights in May 2023

6/10 Okay

Wendy

Liked: Cleanliness, staff & service
Peaceful setting. Cute cabins. Just a little frayed around the edges.
Stayed 1 night in May 2023

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent. Our cabin was pretty old and outdated. Mentioned to receptionist who was more than happy to move us to one of the newly renovated cabins the following night, they also allowed us to have a later checkout. We were staying 4 nights. Of course it was lucky for us there was a cabin available as that may not always be the case. We had the best time. Thankyou Ladies.
Stayed 4 nights in May 2023

10/10 Excellent

Hyung Joon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent holiday it was. Definitely revisiting
Stayed 1 night in Apr 2023

8/10 Good

Deb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very small, but clean and well supplied More rubbish bins near to the units would be handy
Stayed 3 nights in Apr 2023

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, accomodating, helpful, understanding and had good local knowledge. The few minor problems we had were quickly resolved.
Stayed 6 nights in Apr 2023

6/10 Okay

Mary

Stayed 2 nights in Mar 2023

10/10 Excellent

Gavin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Group Holiday
Really nice place to stay. As a group we were all together. Very comfortable and convenient. We will stay here again.
Stayed 1 night in Mar 2023

10/10 Excellent

Justine

Stayed 1 night in Feb 2023

6/10 Okay

Louisa

Liked: Staff & service, property conditions & facilities
They did kindly upgrade us to a better cabin but why advertise the pool if it is only available to residents. Very upsetting.
Stayed 2 nights in Feb 2023
Response from Nepean Shores Team on Feb 24, 2023
Hi Louisa. Thank you for your valuable feedback. We have 2 swimming pools - the main pool which also has BBQ facilities is for our holiday park guests and the other pool that is tucked away is for permanent residents only. Next time you visit, we will be happy to give you the tour. All the best!

10/10 Excellent

CATHERINE

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We liked the property we stayed in. Our own parking space, good size property. Looking a bit tired in shower, and oven didn’t work but we still enjoyed Nepean gateway and would definitely stay again, as we have twice before.
Stayed 14 nights in Feb 2023

8/10 Good

Luke

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room, clean and tidy, and mostly quiet. No WIFI available in the room I had
Stayed 3 nights in Feb 2023

2/10 Terrible

Lynda

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Josephine

Stayed 1 night in Feb 2023

4/10 Poor

Michael

Stayed 2 nights in Feb 2023

8/10 Good

Josephine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a friendly space and the staff were all very helpful. The amenities were nice and clean. Thank you for our stay.

10/10 Excellent

Fabio

10/10 Excellent

Helen

Stayed 1 night in Jan 2023

10/10 Excellent

Kelly

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay and convenient location

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night stays
NYE stay was good not to noisy. Would recommend rooms on ground floor by the pool area, as at night you don’t get the noise from upstairs people moving about… We had two one nights stays to break up a Adelaide Sydney trip one in each of the rooms describe above and best was room with out upstairs, also more modern.. Was good
Stayed 7 nights in Dec 2022

10/10 Excellent

Luke

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good room for a quick stay, was comfortable and clean.
Stayed 1 night in Dec 2022

10/10 Excellent

amandeep

Stayed 1 night in Dec 2022

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022