Ratings based on 4,282 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom NSW
Fantastic location, great hotel and wonderful stafPosted Mar 24, 2015
Location: Great central location, very close to the CBD shops
I picked up a last minute deal for this hotel and secured a room at a cheaper rate than the normal room charge. My stay was amazing, every "touch point" I had with the hotel was fantastic. The staff were friendly and helpful without being stuffy. The room was comfortable and the bed luxiourious. Room service was a little bit special with quality and layout of the tray. The breakfast buffet was delicious. I will be looking forward to my next stay.
for Everyoneby A verified travelerfrom sydney
Westin Sydney awsomePosted Mar 10, 2015
Excellent concierge staff, very polite and helpful
for Everyoneby A verified travelerfrom Canberra
Favourite hotel in Sydney CBDPosted Mar 10, 2015
Cons: The parking is stupidly expensive at $69/day. There are several other parking options on Pitt St that are around $15/day.
The Westin is a consistently wonderful hotel and I try to stay there whenever I visit Sydney. I cannot fault any part of the experience.
for Everyoneby A verified travelerfrom Perth WA
Great locationPosted Feb 27, 2015
Pros: All of the above plus at checkin we were asked if we were Starwood members? We had overlooked the connection & it was confirmed on computer & upgraded
Cons: My one complaint with hotel tea making service is the lack of fresh milk. It then requires one to find a nearby deli (not always easy) a real nuisance
Location: As above Opera House, The Rocks, Circular Quay, Centennial Park, Shopping, Art Galleries
Very Central & close to all the main attractions together with shopping precinct. Walking distance to Opera House, The Rocks, Circular quay & Centnnial Park to name a few. Staff very helpful and know their stuff. Although a large & busy hotel, it never seemed crowded. Quite serene really. Beds & pillows amazing. Have stayed before & will stay again when next in Sydney.
by A verified travelerfrom Melbourne
All that Glitters is not GoldPosted Feb 23, 2015
Pros: The hotel however was beautiful including my room. Beautifully comfortable bed
Cons: I am accustomed to a concierge who knows whats going on around him. Nothing too much trouble should be their motto. More personal would help.
Location: I made the most of everything as especially shopping. Bathers Pavillion at Balmoral Beach was Divine and Nth Sydney Bowling Club was pumping.
Concierge was unable to direct us to a coffee shop close by. Not even a chocolate on our pillow. Service in bar was terribly slow. I had ordered 2 glasses of French Champagne and after almost 20 minutes cancelled because it had not arrived.
for Couplesby A verified travelerfrom Melbourne
Quality hotel in great locationPosted Feb 17, 2015
Pros: Excellent check-in service. Friendly, efficient staff giving personal attention. Large bright confortable room.
Cons: Some room fittings needed attention - cupboards, drawers etc.
Location: The centre of Sydney. Easy access to most of the attractions.
A most enjoyable weekend stay. Our second visit to this hotel and found the same level of service and comfort.
by A verified travelerfrom USA
You can get a better,friendlier, & cheaper hotelPosted Feb 11, 2015
Pros: Early-check in
Cons: Well mannered breakfast hostess, cleaner rooms, someone should be standing outside the hotel to greet guests and offer assistance with luggage.
Location: 15 minute walk from Circular Quay
Sadly, not up to international Westin standards. For Sydney u can find a better hotel at a cheaper price with friendlier staff. Upon arrival, no one greeted us or assisted us with our suitcases, we had to drag our own suitcases inside, we arrived in the morning, the bellman was standing on the main street, why didn't he help us? Not acceptable. Early check-in was great, however the room had food on the floor from a previous guest and no slippers or toothpaste were in the bathroom. The basic standard was missing. Breakfast- second day at 6:30 am I was sitting down to breakfast and a rude Asian young lady/hostess interrupted me while eating wanting to know why I didn't sign in. I did not know I had to sign in, its my first time at your hotel eating breakfast, its not the guests fault if the hostess is not standing at the breakfast reception area on time. I politely explained to this lady my breakfast was included and pre-paid with my hotel. I'm not a thief! Please learn some manners! Good points- Ms. Natasha upon check-in and the concierge were great, the little breakfast chef lady was very professional and welcoming.
for Everyoneby A verified traveler
Let down by detailsPosted Feb 2, 2015
Phone did not work, light would not turn off otherwise great
for Everyoneby A verified traveler
Nice, upscale hotel in a good location.Posted Feb 1, 2015
Pros: Location, location, location. The lobby, public areas are Beautiful- a stunning combination of old & new. The bed & linens are fabulous.
Location: Close to many 'must do' tourist activities: Botanical Gardens, Opera House, Circle Quay, & the Queen Victoria Building
While I only stayed one night, & didn't eat or drink at the hotel, I found the room very comfortable & the staff friendly & professional. I would definitely stay there again.
for Everyoneby A verified travelerfrom Sydney
Great viewPosted Feb 1, 2015
I was originally booked for a level 6 room, thinking that it would have the views of the clock tower on the advertised image. When I got up there, it was only looking inside the atrium, which was still nice, but because this room was for a special occasion, I wanted something amazing. I went back downto reception, upgraded to a much better room on level 16 for $30 and it was well worth it. The westin shows Sydney's concrete jungle. So amazing. The room layout is really sexy. Large bathroom with glass window into living space, so you can watch tv in the bath tub ;-) Valet parking was reasonable. Overall. Well worth it !