Ratings based on 602 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in Sydney CBD

Posted Sep 18, 2014
Very classy, comfortable, close to mall and Circular Quay, highly recommended
3 out of 5
by A verified traveler from KL

Good location, room not so good. Poor bed.

Posted Sep 18, 2014
First I was checked in to a wrong room in heritage block by the receptionist. When I changed the room to the one I booked through expedia. I found room to be not what it appears in pictures. Room had no slippers, no toothpaste, toothbrush and electric plug converter although everything was provided on request but is this the way 5 star properties should work? Bed was not nice, quality of everything furniture, curtains, tiles carpet etc all had a cheap look and feel.
4 out of 5
Recommended
for Everyone
by A verified traveler from MY

Excellent location

Posted Sep 17, 2014
Good location and convenient to walk around all the tourist spots. The room is spacious and clean. If they can provide the slippers which will make the stay perfect.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Great location.

Posted Sep 16, 2014
However, being expected to pay $20 per day for wifi is not what you expect from a hotel of this standard.
5 out of 5
Recommended
for Everyone
by A verified traveler from Gold Coast, Australia

Awesome hotel and we'd definitely stay again

Posted Sep 14, 2014
Pros: SIZE, Comfortable beds, cleanliness. GREAT bathroom
Cons: n/a
Location: great location. Short walk from Darling harbour etc. no issues!
Great experience. Got a complimentary upgrade which was much appreciated. Amazingly comfortable bed. HUGE room, bathroom was immaculate! LOVED IT!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel in the city

Posted Sep 14, 2014
All up to five star standards except the soften beds for me.
1 out of 5
by A verified traveler from australia

Yuk !!!!!

Posted Sep 8, 2014
I travel constantly and stay in hotels around 100 nights a year. This hotel is totally overpriced, has an ordinary Bistro/Breakfast offering and facility, an overpriced Bar and an underground food area which was full of non guests from the next door office building, taking away totally any semblance of a hotel. I paid for a Junior Suite on the 30th floor with water views. All I could see was the Board Room of the office next door some 10 mtrs from the windows. Never again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Great place in the heart of the CBD

Posted Sep 5, 2014
Pros: Location, room comfort (love the bed and the bath!) and level of service.
Location: Smack bang in the middle of the city
Short stay in the city - close to everything, great place to grab a drink downstairs. Nice walk to the harbour.
2 out of 5
Recommended
for Business Travelers
by A verified traveler from Perth

Great Location

Posted Aug 25, 2014
Pros: Location, bathtub and showers are amazing. Beautiful appointed rooms and great beds. Staff are friendly.
Location: Close to all the things that make Sydney famous.
The rooms overlooking the courtyard and Restaurant from 01 ,02,03 ...on a Friday night are very noisy due to the Restaurants , loud band music until after 10pm . On the lower floor it felt like sleeping/sitting in a Train Station, it is better to go out all night. Mobil Phone reception due to the concrete surroundings was also very poor. Always liked the hotel but would not stay in those rooms again or choose another property on a Friday night.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Good city hotel

Posted Aug 24, 2014
Pros: Rooms always clean and personal service from staff
Cons: Shocked at price of bottle of sparkling water ($18) in hotel restaurant. $10 to $12 is acceptable.
Location: Very convenient location and can walk to the Rocks area, nearby train station and Opera house.
Conveniently located in central shopping district. Close to major attractions and eateries.