Hot springs

Reviews of Mercure Hida Takayama

3 out of 5
Mercure Hida Takayama
4-311-1 Hanasatocho, Takayama, Gifu

Reviews

9.4

Exceptional

Rating 10 - Excellent. 95 out of 129 reviews" "
Rating 8 - Good. 27 out of 129 reviews" "
Rating 6 - Okay. 2 out of 129 reviews" "
Rating 4 - Poor. 2 out of 129 reviews" "
Rating 2 - Terrible. 3 out of 129 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Teri, Gold River

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel. Great staff, excellent location, wonderful bar, and delicious breakfast. It’s a gem! Highly recommend!
Stayed 2 nights in Apr 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Virginie on Apr 6, 2024
Dear Helen, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous new hotel, very convenient to train station. The onsen was beautiful and relaxing and the breakfast was delicious
Stayed 2 nights in Feb 2024
Response from Virginie on Apr 6, 2024
Dear Margaret, Thank you for sharing this wonderful review!It is an absolute delight to receive reviews that extol the Mercure experience! As you have mentioned, one of our unique selling points is the location as we are situated really near to Takayama station and walking distance to any touristic spots. In addition, your generous comments regarding our service will certainly be a source of motivation and encouragement for our team. We truly appreciate your comments! Another wonderful experience awaits you here, and we look forward to welcoming you back soon.

8/10 Good

Jamie

Stayed 3 nights in Feb 2024
Response from Virginie on Apr 6, 2024
Dear Jamie, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 Excellent

Lia Yen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and great location which near to Takayama station and a lot of eateries. walking distance to old town too.
Stayed 2 nights in Jan 2024
Response from Virginie on Feb 4, 2024
Dear Lia Yen, Thank you for sharing this wonderful review!It is an absolute delight to receive reviews that extol the Mercure experience! As you have mentioned, one of our unique selling points is the location as we are situated really near to Takayama station and walking distance to any touristic spots. In addition, your generous comments regarding our service will certainly be a source of motivation and encouragement for our team. We truly appreciate your comments! Another wonderful experience awaits you here, and we look forward to welcoming you back soon.

10/10 Excellent

May Mylene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly & accommodating. We’ll definitely be back again.
Stayed 1 night in Jan 2024
Response from Virginie on Feb 4, 2024
Dear May Mylene, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

8/10 Good

L

Stayed 2 nights in Jan 2024
Response from Virginie on Feb 4, 2024
Dear L, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Virginie on Feb 29, 2024
Dear Michelle, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

10/10 Excellent

Yiting

Stayed 2 nights in Dec 2023
Response from Virginie on Feb 4, 2024
Dear Yiting, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 Excellent

Karen

Response from Front Office on Jan 2, 2024
Dear Karen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Lee chwee priscilla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Office on Jan 2, 2024
Dear Lee chwee,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Ivy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, great stay.
Excellent service and friendly staff. They were super attentive to our needs and also helped us with all our needs. We really liked that they gave us adjoining rooms which made it so much easier. The onsen was perfect and very clean, especially at the end of a cold, snowy day out. The outdoor onsen was great! The rooms were spacious, even with a cot, really clean and comfortable. Overall a very comfortable 2 days stay. Will definitely be back.
Stayed 2 nights in Dec 2023
Response from Front Office on Jan 2, 2024
Dear Ivy,We very much appreciate your comments regarding your stay at the Mercure Hida Takayama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Ka Ki

Stayed 1 night in Dec 2023
Response from Front Office on Jan 2, 2024
Dear Ka Ki,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Ding-Yu

Stayed 1 night in Dec 2023
Response from Virginie on Dec 11, 2023
Dear Ding-Yu, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 Excellent

SeungKyung

Stayed 1 night in Nov 2023
Response from Front Office on Jan 2, 2024
Dear SeungKyung,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Seungming

Stayed 1 night in Nov 2023
Response from Virginie on Dec 11, 2023
Dear Seungming, Thank you for sharing this review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

8/10 Good

Khai Wor, Singapore

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and has all the facilities.. Friendly staff!
Stayed 2 nights in Oct 2023
Response from Virginie on Dec 11, 2023
Dear Khai Wor, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Room was comfortable, and the staff was very helpful
Stayed 2 nights in Nov 2023
Response from Virginie on Dec 11, 2023
Dear Kenneth, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

8/10 Good

Irene

Liked: Cleanliness, property conditions & facilities
Reception staff was not very helpful. We were trying to arrange luggage to be sent to our Tokyo hotel but she told us to make arrangements ourselves at a convenience store without giving us directions.
Stayed 2 nights in Nov 2023
Response from Front Office on Jan 2, 2024
Dear Irene,Thank you for taking the time to tell us about your experience at the Mercure Hida Takayama. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure Hida Takayama, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Virginie on Dec 11, 2023
Dear victor, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, very comfy!
Stayed 1 night in Oct 2023
Response from Virginie on Dec 11, 2023
Dear Jill, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 Excellent

Wang Leuk

Stayed 1 night in Oct 2023
Response from Virginie on Dec 11, 2023
Dear Wang Leuk, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

10/10 Excellent

Trevor, Calgary

Stayed 3 nights in Oct 2023
Response from Virginie on Dec 11, 2023
Dear Trevor, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Virginie on Dec 11, 2023
Dear Anonymous, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and cosmopolitan hotel with no downsides.
Lovely, well-appointed hotel, very convenient for the rail station. Pleasant and helpful staff, comfy bed and spacious room with great view over Takayama. Good breakfast selection and relaxed atmosphere. Especially enjoyed the rooftop onsen on two occasions after a long day sightseeing. Loved the discreet use of plants and bamboos screening hotel from the road and around the onsen outdoor pools.
Stayed 2 nights in Sep 2023
Response from Virginie on Dec 11, 2023
Dear Anonymous, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

8/10 Good

Troy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and rooms were great. Didn’t like the bar not opening until 5pm and the restaurant being very limited on the menu. Overall a great hotel I would stay again
Stayed 2 nights in Oct 2023

4/10 Poor

Mia

Stayed 2 nights in Oct 2023

10/10 Excellent

Li

Stayed 2 nights in Sep 2023
Response from Virginie on Oct 5, 2023
Dear Li, Thank you for sharing this wonderful review on this platform!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Virginie on Oct 5, 2023
Dear Sarah, Thank you for taking the time to share this wonderful review on this platform!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Ibis, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

8/10 Good

MyDung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mercure Hotel offers immaculate and clean rooms, a decent onsen but all the pools have the same temperature, a satisfying breakfast with fruits, salad, and tasty stir fry options. The only downside is the early closing time of the bar at 10 pm. Its convenient location, just a stone's throw from the train station and a short 10-minute walk to the old town.
Stayed 1 night in Sep 2023
Response from Virginie on Sep 23, 2023
Dear MyDung, Thank you for sharing this wonderful review!It is an absolute delight to receive reviews that extol the Mercure experience! As you have mentioned, one of our unique selling points is the location as we are situated really near to Takayama station and walking distance to any touristic spots. In addition, your generous comments regarding our service will certainly be a source of motivation and encouragement for our team. We truly appreciate your comments! Regarding the bar, the closing time is 22:00, however if you would like to enjoy your night a little more, the front staff can recommend you other places in Takayama.Another wonderful experience awaits you here, and we look forward to welcoming you back soon.

8/10 Good

ka ching

Stayed 1 night in Sep 2023
Response from Virginie on Sep 23, 2023
Dear Ka Ching, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

10/10 Excellent

kwok

Stayed 3 nights in Sep 2023
Response from Virginie on Sep 7, 2023
Dear Kwok, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 Excellent

Calin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, excellent decorating style everywhere, from reception to restaurant to rooms. Nice and cozy. Wood carving decorations throughout. Breakfast was amazing, a combination of European foods and Japanese foods. Unlimited Tiramisu fir breakfast, and unlimited pana cotta fir sweet lovers. Excellent coffee.
Stayed 2 nights in Aug 2023
Response from Virginie on Sep 7, 2023
Dear Calin, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from Virginie on Sep 7, 2023
Dear John, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 Excellent

Wai Yan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Virginie on Aug 11, 2023
Dear Wai Yan, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

10/10 Excellent

Jessica

Stayed 1 night in Jul 2023
Response from Virginie on Aug 11, 2023
Dear Jessica, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 Excellent

Kai fung

Stayed 1 night in Jul 2023
Response from Virginie on Jul 15, 2023
Dear Kai Fung, Thank you for sharing this wonderful review!It is an absolute delight to receive reviews that extol the Mercure experience! As you have mentioned, one of our unique selling points is the location as we are situated really near to Takayama station and walking distance to any touristic spots. In addition, your generous comments regarding our service will certainly be a source of motivation and encouragement for our team. We truly appreciate your comments! Another wonderful experience awaits you here, and we look forward to welcoming you back soon.

6/10 Okay

MASARU

Stayed 2 nights in Jul 2023

10/10 Excellent

Anson

Stayed 1 night in Jul 2023
Response from Virginie on Jul 9, 2023
Dear Anson, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

10/10 Excellent

joanna

Traveled with family
Liked: Property conditions & facilities
The rooftop onsen is soooo nice
Stayed 2 nights in Jun 2023
Response from Virginie on Jul 4, 2023
Dear Joanna, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

10/10 Excellent

yoon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel exceeded my expectations! Clean, the staff was amazing, and breakfast had an amazing spread!
Stayed 2 nights in Jun 2023
Response from Virginie on Jul 4, 2023
Dear Yoon, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 Excellent

Ang Chee Chow

Stayed 2 nights in Jun 2023
Response from Virginie on Jul 15, 2023
Dear Ang Chee Chow, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 Excellent

R

Stayed 1 night in Jun 2023
Response from Virginie on Jun 23, 2023
Dear R, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

8/10 Good

SHINYI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
沒提供停車的服務 有點小麻煩
Stayed 1 night in Jun 2023
Response from Mercure飛騨高山 員工一同 on Jun 26, 2023
Dear SHINYI,非常感謝您本次入住Mercure飛騨高山。並感謝您分享在本酒店住宿期間的寶貴意見我們將根據您的意見,盡最大努力進一步改善我們的服務。期待您的再次光臨。

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Virgnie on Jun 23, 2023
Dear Steven, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

10/10 Excellent

Kar Yue

Stayed 1 night in Jun 2023
Response from Virginie on Jun 5, 2023
Dear Kar Yue, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Virginie on Jun 5, 2023
Dear Sophia, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Takayama
Excellent service and friendly, helpful staff. We were on our honeymoon and they left some local treats in our room to try, and also helped us with booking the private onsen on the top floor, which was great. The hotel room was spotlessly clean and had a great view over Takayama. Very convenient for the train station
Stayed 1 night in May 2023
Response from Virginie on Jun 5, 2023
Dear Rochelle, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We all hope you had unforgettable memories with us.It will be a pleasure to share your comment with our team!We eagerly look forward to welcoming you back soon.

10/10 Excellent

Anne

Stayed 2 nights in May 2023
Response from Virginie on Jun 5, 2023
Dear Anne, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 Excellent

Koby

Stayed 2 nights in May 2023
Response from Virginie on Jun 23, 2023
Dear Koby, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.