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Reviews of Hilton Garden Inn Tampa Airport Westshore

3 out of 5
Hilton Garden Inn Tampa Airport Westshore
5312 Avion Park Drive, Tampa, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 684 out of 1005 reviews" "
Rating 8 - Good. 191 out of 1005 reviews" "
Rating 6 - Okay. 74 out of 1005 reviews" "
Rating 4 - Poor. 25 out of 1005 reviews" "
Rating 2 - Terrible. 31 out of 1005 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great shuttle service to the airport
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time at this hotel, the staff and service were excellent.
Stayed 3 nights in May 2024

2/10 Terrible

Deanna

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
We asked if they had breakfast. They forgot to mention there was a $16 charge for it. Also, why did they charge an extra $20 on my credit card when I had already paid for the stay?
Stayed 1 night in May 2024
Response from HGI Tampa Airport/Westshore on May 8, 2024
Please know that if you are unhappy with any aspect of your stay - we ask that you let the front desk know of your concerns so that we can make it right. We would have been happy to take off the difference for you as a courtesy. With the breakfast, unfortunately we are required to follow brand standards. I also checked to see the extra charges; the 20 is a security deposit which will be refunded in 1-10 business day.

10/10 Excellent

Deborah

Traveled with family
There was good value here ! Rooms are roomy and clean and the lobby was welcoming with sitting areas and bar and a restaurant We would come back again Good location as well
Stayed 2 nights in May 2024
Response from HGI Tampa Airport/Westshore on May 3, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Zachary E

Business traveler
Liked: Staff & service
Close to airport
Stayed 1 night in Apr 2024
Response from Hilton Garden inn Tampa Airport Westshore on May 6, 2024
Thank you for the feedback

6/10 Okay

Chinique

Traveled with family
Liked: Cleanliness, staff & service, amenities
My toilet was stop up.
Stayed 2 nights in Apr 2024
Response from HGI Tampa Airport/Westshore on Apr 30, 2024
Thank you for taking the time to participate in our survey. I am so sorry about the incident with the toilet this should not have happened, and I hope you accept my sincere apologies! I will certainly be sharing your experience with my Maintenace staff to avoid this from occurring again.

10/10 Excellent

CAROL

Traveled with partner
Liked: Amenities
Shuttle never showed waited over an hour and took an Uber to hotel
Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on Apr 30, 2024
Thank you for the feedback

10/10 Excellent

yun

Traveled with family
Liked: Cleanliness, amenities
Covered parking for hot weather
Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on Apr 30, 2024
Thank you for the feedback.

10/10 Excellent

Amanda

Stayed 1 night in Feb 2024
Response from HGI Tampa Airport/Westshore on Apr 29, 2024
Thank you for the feedback

10/10 Excellent

Tamika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on Apr 26, 2024
Thank you for the feedback

10/10 Excellent

Tracy

Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on Apr 26, 2024
Thank you for the feedback

10/10 Excellent

Juan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on Apr 23, 2024
Thank you for the feedback

10/10 Excellent

kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked because it is safe and clean...
Stayed 2 nights in Apr 2024
Response from HGI Tampa Airport/Westshore on Apr 23, 2024
Thank you, we appreciate your feedback.

2/10 Terrible

James, Westwood

Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property, service, staff and room was excellent!
Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on Apr 16, 2024
We appreciate your feedback

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the airport
Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on Apr 16, 2024
Thank you for the feedback

10/10 Excellent

Prabhakar

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on Apr 13, 2024
Thank you for the feedback

10/10 Excellent

Kristin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, breakfast and room was clean and spacious.
Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on Apr 13, 2024
Thank you for the feedback!

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great airport location. Excellent staff.
Stayed 1 night in Apr 2024
Response from Yuri Prieto on Apr 9, 2024
Thank you so much for taking the time to participate in our survey. Your feedback is truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.Kind regards,

10/10 Excellent

Paul

Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on Apr 29, 2024
Thank you for the feedback

8/10 Good

Jill

Traveled with family
The hotel and restaurant were good. We chose this hotel for the shuttle to and from the airport. We waited over an hour at the airport for the shuttle that never came even after calling them three times. We ended up taking a taxi to the hotel. We did get a spot on the 4 am shuttle back to the airport for an early flight, but several people were left waiting at the hotel. Other than the shuttle, it was a good hotel.
Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on Apr 8, 2024
Thank you for taking the time to participate in our survey. I am disappointed to see that we were unable to meet your expectations during your recent stay. I am so sorry to learn about your inconvenience with the A1Express Shuttle service.

10/10 Excellent

Tuaron

Stayed 2 nights in Apr 2024
Response from HGI Tampa Airport/Westshore on Apr 29, 2024
Thank you for the feedback

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Tampa Airport Westshore on Apr 8, 2024
Thank you for the feedback

10/10 Excellent

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very clean
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Tampa Airport Westshore on Apr 8, 2024
Thank you for the feedback

10/10 Excellent

Jose

Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Tampa Airport Westshore on Apr 8, 2024
Thank you for the feedback

10/10 Excellent

Nello

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the carpets in the room. Rooms could use a freshening up.
Stayed 2 nights in Apr 2024
Response from HGI Tampa Airport/Westshore on Apr 13, 2024
Thank you for the feedback!Passing it down to the housekeeping supervisor.

10/10 Excellent

MARK

Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on Apr 25, 2024
Thank you for the feedback

8/10 Good

Michael

Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on Apr 24, 2024
Thank you for your feedback

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Yuri Prieto on Apr 4, 2024
Thank you so much for taking the time to participate in our survey. Your feedback is truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.Kind regards,

10/10 Excellent

Annemarie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for what we needed. Shuttle bus from the airport was quick & convenient. We had some food in the bar wgen we arrived which was excellent & the service ftom Mark, the barman was first class. Wewpuld definitely choose the hotel agsin if needed.
Stayed 1 night in Mar 2024
Response from HGI Tampa Airport/Westshore on Apr 2, 2024
Thank you so much for taking the time to participate in our survey. Your feedback and kind remarks for Mark are truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Yuri Prieto on Apr 2, 2024
Thank you so much for taking the time to participate in our survey. Your feedback is truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.Kind regards,

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Hilton Garden inn Tampa Airport Westshore on Apr 2, 2024
Thank you for the feedback

10/10 Excellent

Julene, Lewisville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place/great price to stay close to Tampa Airport for early morning flight.
Stayed 1 night in Mar 2024
Response from Yuri Prieto on Apr 1, 2024
Thank you so much for taking the time to participate in our survey. Your feedback is truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.Kind regards,

10/10 Excellent

Nicholas

Stayed 3 nights in Mar 2024
Response from Hilton Garden Inn Tampa Airport Westshore on Apr 22, 2024
We appreciate your feedback

10/10 Excellent

Henry and Lindsey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option to stay if you are catching a flight! Would definitely go back!
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Tampa Airport Westshore on Mar 31, 2024
Thank you for the feedback

6/10 Okay

franchester

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room was freezing made several complaints only for them to say no engineer was on shift on top of they gave us a handicap room my mom is a Hilton member and this stay isn’t the most pleasant
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Tampa Airport Westshore on Mar 31, 2024
I wanted to reach out to you personally and apologize for your inconvenience due to the A/C issues and that took place during your stay with us. In order to maintain our high standards of quality and cleanliness, this maintenance is necessary. We do our best to accommodate our guests the best we can during their stay. Once again, I sincerely apologize and am very sorry for the inconvenience this has caused you. I hope that we have another opportunity to better serve you in the future.

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a quick stay after flying in and boarding the cruise ship the next day. Convenient location for both.
Stayed 1 night in Mar 2024
Response from HGI Tampa Airport/Westshore on Apr 5, 2024
Thank you so much for taking the time to participate in our survey. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.

10/10 Excellent

anne

Liked: Cleanliness, amenities
Great place to stay and having a 24 hour airport shuttle is a bonus!
Stayed 1 night in Mar 2024
Response from Yuri Prieto on Mar 29, 2024
Thank you so much for taking the time to participate in our survey. Your feedback and kind remarks are truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.Kind regards,

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Tampa Airport Westshore on Mar 26, 2024
Thank you for the feedback.

10/10 Excellent

Leann

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 1 night in Mar 2024
Response from HGI Tampa Airport/Westshore on Mar 24, 2024
Thank you for the feedback

10/10 Excellent

Darrell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new hotel surrounded by other new hotels and office buildings. Minutes away from the airport, mall, restaurants, professional sporting venues, and other amenities.
Stayed 4 nights in Mar 2024
Response from HGI Tampa Airport/Westshore on Mar 25, 2024
Thank you for the feedback

10/10 Excellent

Pamela

Stayed 1 night in Mar 2024
Response from HGI Tampa Airport/Westshore on Apr 13, 2024
Thank you for the feedback!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Garden Inn Tampa Airport Westshore on Mar 23, 2024
Thank you for the feedback

10/10 Excellent

Olanrewaju

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location worked out perfectly for us and our stay as a family was memorable!
Stayed 1 night in Mar 2024
Response from Yuri Prieto on Mar 21, 2024
Thank you so much for taking the time to participate in our survey. Your feedback and kind remarks are truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.Kind regards,

8/10 Good

Susan, Ajax

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yuri Prieto on Mar 21, 2024
Thank you so much for taking the time to participate in our survey. Your feedback and kind remarks are truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.Kind regards,

10/10 Excellent

Johanna

Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Tampa Airport Westshore on Apr 8, 2024
Thank you for the feedback

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yuri Prieto on Mar 19, 2024
Thank you so much for taking the time to participate in our survey. Your feedback and kind remarks are truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.Kind regards,

10/10 Excellent

Luz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and room was comfortable
Stayed 1 night in Mar 2024
Response from Yuri Prieto on Mar 18, 2024
Thank you so much for taking the time to participate in our survey. Your feedback is truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.Kind regards,

10/10 Excellent

Scott

Traveled with family
Favourite thing was the excellent personality of Mark the bartender, Omelette wa a bit dry at breakfast
Stayed 2 nights in Mar 2024
Response from HGI Tampa Airport/Westshore on Mar 18, 2024
Thank you for the feedback

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice! We only stayed one night to attend a Yankees Spring training game. Super convenient to Steinbrenner Field. A quick walk to World of Beer which was perfect when we got back from the game. Minutes from airport. Hotel was updated in a pretty decor and room was clean. Will definitely stay here again!
Stayed 1 night in Mar 2024
Response from HGI Tampa Airport/Westshore on Mar 17, 2024
Thank you for your kind remarks!