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Reviews of Holiday Inn Express Tampa-Brandon, an IHG Hotel

2.5 out of 5
Holiday Inn Express Tampa-Brandon, an IHG Hotel
510 Grand Regency Blvd, Brandon, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 675 out of 1003 reviews" "
Rating 8 - Good. 220 out of 1003 reviews" "
Rating 6 - Okay. 50 out of 1003 reviews" "
Rating 4 - Poor. 29 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eleanor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops and restaurants. Great location.
Stayed 2 nights in May 2024
Response from Holiday inn Express Brandon Management on May 9, 2024
Thank you for your kind and positive review of our hotel. We will look forward to welcoming you back in the future.

8/10 Good

Brickette, Crystal River

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Holiday inn Express Brandon Management on May 9, 2024
Thank you for your review of our hotel, and we do hope you enjoyed your stay with us. We hope to welcome you back in the future.

10/10 Excellent

Marian Hernandez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay overall. Delicious breakfast!
Stayed 4 nights in May 2024
Response from Holiday inn Express Brandon Management on May 9, 2024
Thank you for your kind and positive review of our hotel. We will look forward to welcoming you back in the future.

10/10 Excellent

Emerson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease access
Stayed 1 night in Apr 2024
Response from Holiday inn Express Brandon Management on May 9, 2024
Thank you for your kind and positive review of our hotel. We will look forward to welcoming you back in the future.

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and surprisingly good breakfast. Staff were very friendly!
Stayed 1 night in May 2024
Response from Holiday inn Express Brandon Management on May 9, 2024
Thank you for your positive and glowing review of our hotel. We take pride in our breakfast and our staff. We will look forward to welcoming you back in the future.

10/10 Excellent

KRISTEN

Liked: Cleanliness, staff & service, property conditions & facilities
Property clean and nice. Close to shopping and restaurants.
Stayed 1 night in Apr 2024
Response from Holiday inn Express Brandon Management on May 9, 2024
Thank you for your kind and positive review of our hotel and its proximity to the surrounding area. We look forward to welcoming you back in the future.

10/10 Excellent

Miriam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best shower ever.
Stayed 1 night in Apr 2024
Response from Holiday inn Express Brandon Management on May 9, 2024
Thank you for your kind and positive review of our hotel shower. We look forward to welcoming you back in the future, so you can experience our shower once again! We very much appreciate your stay with us in Brandon.

10/10 Excellent

Jorge

Very professional
Stayed 1 night in Apr 2024
Response from Holiday inn Express Brandon Management on May 9, 2024
Thank you for your visit with us and your kind and positive review of our hotel staff's professionalism. We look forward to welcoming you back in the future.

10/10 Excellent

Wineisha

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Holiday Inn Express Tampa-Brandon on Apr 27, 2024
Thank you for staying with us.

10/10 Excellent

Errol

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, clean, comfortable hotel.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Tampa-Brandon on Apr 27, 2024
Thank you for staying with us.

10/10 Excellent

odelsa

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Tampa-Brandon on Apr 27, 2024
Thank you for staying with us.

8/10 Good

Carlos, Union city

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
My room was only clean once during my stay. I had to asked for clean towels daily. The 6pm to 8pm free cookies and ice cream were great. The Continental breakfast as well. I smelled marijuana smoke daily.
Stayed 4 nights in Apr 2024
Response from Holiday inn Express Brandon Management on May 9, 2024
Thank you for your helpful review of our hotel, and we appreciate you bringing these things to our attention. We apologize for the disappointment in dropping the ball with towels for your room, as that is not typical for guests to experience at our hotel. Additionally, that smell will not be returning; our challenging guest has left. Regarding our breakfast, famous cookies & ice cream -- thank you for the kind words.We do hope you might give our hotel another opportunity in the future. We will attempt to deliver a better experience next time. Thank you for visiting with us.

10/10 Excellent

Deborah

Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Tampa-Brandon on Apr 27, 2024
Thank you for staying with us.

10/10 Excellent

Yordansy

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Tampa-Brandon on Apr 27, 2024
Thank you for staying with us.

2/10 Terrible

Glenn

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Noisy—-animal house on steroids
Response from Holiday inn Express Brandon Management on May 9, 2024
Thank you for your review of our hotel, and we appreciate you bringing these things to our attention. We apologize for the disappointment, and we have spoken with the loud sports groups involved.We do hope you might give our hotel another opportunity in the future. We will attempt to deliver a better experience to show you how relaxing and pleasant it can be here, when not during our busy sports group season. Thank you for visiting with us.

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property and good value
Stayed 1 night in Mar 2024
Response from Holiday inn Express Brandon Management on May 9, 2024
Thank you for your kind and positive review of our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

andy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nicely off the beaten path but close enough to easily get to everything.
Stayed 5 nights in Mar 2024
Response from Holiday inn Express Brandon Management on May 9, 2024
Thank you for your kind and positive review of our hotel. We are blessed to have such a hidden gem in Brandon, as you alluded to. The property is such a beautiful property and we are very proud of the serene pond, ducks, and our off-the-beaten-path location. We hope to welcome you back in the future.

8/10 Good

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and affordable for the area. We didn’t use the pool but it looked very nice.
Stayed 2 nights in Mar 2024
Response from Holiday inn Express Brandon Management on May 9, 2024
Thank you for your review of our hotel, and for staying with us. We are blessed to have such a hidden gem in Brandon. The property is such a beautiful property and we are very proud of the serene pond, ducks, and our off-the-beaten-path location. We hope to welcome you back in the future. Maybe you'll be able to take a swim at that time?

10/10 Excellent

Nina

Stayed 8 nights in Mar 2024
Response from Holiday inn Express Brandon Management on May 9, 2024
Thank you for your kind and positive review of our hotel. We look forward to welcoming you back in the future.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Holiday inn Express Brandon Management on May 9, 2024
Thank you for your review of our hotel, and we apologize for any disappointment, based upon the score we were given. We do hope you might give our hotel another opportunity in the future. We will attempt to deliver a better experience next time. Thank you for visiting with us, and let us know if there is anything we can try to make right for you. We do value each guest.

8/10 Good

KAREN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area. Close to shopping and restaurants. The breakfast was really good. only complaint is the carpet and floors in our room could be cleaner but other than that it was a nice place. We’ll definitely stay again.
Stayed 5 nights in Mar 2024
Response from Holiday inn Express Brandon Management on May 9, 2024
Thank you for your kind review of our hotel. We are blessed to have such a hidden gem in Brandon. Thank you for complimenting our breakfast, and we are proud of our breakfast and the staff that operate that area. We are working on the carpet and floor issue, and thank you for bringing it to our attention. We will be eager to welcome you back in the future.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfortable (Queen size). Staff was helpful. Travon was very friendly and provided excellent restaurant references.
Stayed 5 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Holiday inn Express Brandon Management on May 9, 2024
Thank you for your kind and positive review of our hotel. We look forward to welcoming you back in the future.

2/10 Terrible

Samantha

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service
Just horrible. Will never stay at a Holiday Inn again. Check in smooth and staff nice, first night MAJOR fighting in the room next to us. Reported it and received a message apologizing. Son accidentally spilled water on the pillow and THANK GOD he did…. Pillow instantly turned brown. Has to go out and buy pillows. The hotel various times smelled like THC. Man in the front as we left at 9 am drinking a beer. Staff didn’t even care to say anything when I attempted to check out simply pointed at a basket for me to drop the key. Just terrible. Also, the room was filthy. Fridge has old food in it from a previous guest. I can’t even begin to talk about the level of disappointment. Don’t stay here!
Stayed 2 nights in Mar 2024

6/10 Okay

Melvin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like the $50 hold fee put on credit card. Breakfast was mediocre and TV pixeled on every channel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gregory

Stayed 3 nights in Mar 2024
Response from Holiday Inn Express Tampa-Brandon on Apr 27, 2024
Thank you for staying with us.

10/10 Excellent

Maria

Stayed 2 nights in Mar 2024
Response from Holiday Inn Express Tampa-Brandon on Apr 27, 2024
Thank you for staying with us.

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, has excellent in-room conveniences, friendly staff.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Tampa-Brandon on Apr 27, 2024
Thank you for staying with us.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
New
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Tampa-Brandon on Apr 27, 2024
Thank you for staying with us.

2/10 Terrible

Ronda

Stayed 2 nights in Mar 2024

8/10 Good

Denisse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotels was good But to expensive for be a holiday Inn
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Tampa-Brandon on Apr 27, 2024
Thank you for staying with us.

10/10 Excellent

Sparkle

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Tampa-Brandon on Apr 27, 2024
Thank you for staying with us.

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees are really noce
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Tampa-Brandon on Apr 27, 2024
Thank you for staying with us.

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. I love that the bathrooms have full size, name brand shampoo/conditioner, hand soap & lotion. All were Dove. Breakfast was amazing variety. Most places only offer fruit & muffins. They served eggs, sausage, biscuits gravy....they even offered turkey sausage. Super smooth elevator ride. Definitely recommend. Only problem for me was when I booked my room we wanted to add an extra night & it would cost an additional $100 on top of the $200 we spent for 1 night. Bc it was a weekend night we try to add. Overall great place. This will be our go to spot next time we visit Tampa.
Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and the breakfast was good
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Tampa-Brandon on Apr 27, 2024
Thank you for staying with us.

10/10 Excellent

JACQUELINE

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location . Very friendly customer service . Easy check in and out .
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express Tampa-Brandon on Apr 27, 2024
Thank you for staying with us.

8/10 Good

Betty

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Tampa-Brandon on Apr 27, 2024
Thank you for staying with us.

2/10 Terrible

Gulfam

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We reached the hotel at 11:00 am and they told me until 3:30 or 4:00 room is not ready and it’s too much depressive
Stayed 3 nights in Feb 2024
Response from Holiday Inn Express Tampa-Brandon on Apr 27, 2024
I am sorry but our check in time is 4pm and early arrival is based on availability and not always available prior to this time especially during events.

10/10 Excellent

Chimene

Liked: Cleanliness, staff & service, property conditions & facilities
There are a lot of leaves at the entrance that need to be removed. I almost slipped!
Stayed 2 nights in Feb 2024

10/10 Excellent

Soumia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Tampa-Brandon on Apr 27, 2024
Thank you for staying with us.

10/10 Excellent

Donna

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modernized. Spacious room with nice amenities. Terrific breakfast and evening snacks. Well parking lot and quiet environment. Gracious and helpful staff. Overall a very comfortable experience.
Stayed 2 nights in Feb 2024

10/10 Excellent

Zeeshan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and very convenient location. Close to many stores for shopping and eating. Breakfast served was excellent with different items every day and lot of variety. Like regular bagels/bread to pancake maker ,yogurt,hard boil eggs ,cereal and juice dispenser, and the lady in charge of the kitchen always checking that if anything is needed. 24 hrs coffe avaliable in the lobby. For kids(and adults😂), they offer free ice cream every evening in the lobby. Nice little lake behind the Breakfast area with few seats so you can eat outside on a nice day. Have a small pool, too. Only thing I want to mention that the room service once they come and if you said that you are not ready yet or you are about to leave they don't come back and you have to ask the front desk for the new towels and stuff. One day, a lady at the font desk dropped new towels to our room when we called, and the next day, we had to get them from there. But overall excellent hotel for family to stay.
Stayed 4 nights in Feb 2024
Response from Holiday Inn Express Tampa-Brandon on Feb 26, 2024
Thank you for staying with us. We are glad to hear that you enjoyed your stay.

6/10 Okay

Gerald

Liked: Cleanliness, property conditions & facilities
Didn't have early check in, waited 4 hours.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Tampa-Brandon on Feb 26, 2024
Thank you for staying with us.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weekend rates a little overpriced but everything is these days. Nice spot
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Tampa-Brandon on Feb 26, 2024
Thank you for staying with us.

4/10 Poor

Justin

Traveled with group
Room wasn't ready when I checked in at 6pm. Failed to to clean my rro 2 out of 4 days.
Stayed 7 nights in Feb 2024
Response from Holiday Inn Express Tampa-Brandon on Feb 26, 2024
I am sorry that your room wasnt ready upon arrival and that your room was not cleaned 2 of the days you were with us. We appreciate your feedback.

10/10 Excellent

Ximena

Stayed 1 night in Feb 2024
Response from Holiday inn Express Brandon Management on May 9, 2024
Thank you for your kind and positive review of our hotel. We look forward to welcoming you back in the future.

2/10 Terrible

john

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Lobby smells like smoke. Only 3 towels in the room for 4 guests, no apology. made me go to the front desk to get the towel.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Tampa-Brandon on Feb 26, 2024
I am sorry that the lobby smelled of smoke and that you had to come down to the desk to get an additional towel.

6/10 Okay

Darna

Traveled with group
The walls are paper thin- you can hear everything in the hallway and outside. Was unable to sleep because of the people outside my window making noise until 3am
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Tampa-Brandon on Feb 26, 2024
Thank you for staying with us. I am sorry that someone disturbed your sleep, thank you for your feedback.

10/10 Excellent

Tanner

Liked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Holiday Inn Express Tampa-Brandon on Feb 26, 2024
Thank you for staying with us.

6/10 Okay

Cornelius

The room was nice, only issue that I had was having to search for an ice machine. I ended up picking up some while out due to two machines being down.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Tampa-Brandon on Feb 26, 2024
Thank you for staying with us.