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The hotel was very close to downtown Old Town Temecula and that was very convenient. Breakfast each morning was nice and hot, I love a hotel waffel. However, the pool and hot tub heaters were broken and our group had factored that into our stay for my birthday. Not being able to use them was only a slight damper. The room was spacious and relatively clean. We realized that there was an eyelash stuck to the sink and none of the girls wear them in our group.
Katherine
Stayed 2 nights in Apr 2024
6/10 Okay
Melissa
Traveled with partner, Traveled with family
Apr 21, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Parking was full so we had to park in an area that wasn’t a lot. The toilet handle was installed weird so the handle’s chain kept coming off and my boyfriend kept having to fix it so it could flush.
Didn’t like the fact our room didn’t have a do not disturb sign so thank God we had the lock above the door on our the room cleaning people would have walk in on us 😑 they did open the door and my husband shouted out hello and the close the door and left.. other than that we enjoyed our time thanks
There was no soap or shampoo in the bathroom, and the shower was lukewarm all three times. I complained to the front desk and was offered no apology. Instead, all I was told was that, “When it gets busy we often run out of hot water”. Unacceptable.
Liked the cleanness but the heater/AC unit is attached to the window and I had to sleep with the fan noise tuning on and off.
Jong
Stayed 1 night in Mar 2024
8/10 Good
Anthony
Mar 28, 2024
Anthony
Stayed 2 nights in Mar 2024
6/10 Okay
Freeman
Mar 26, 2024
Liked: Cleanliness, staff & service
The staff seemed warm and accommodating. The second night was ruined, however, when about 1:30 am, the room next to ours had some guests who decided to party for the next couple of hours. I could have called the desk, but this involved at least 6 guests in that room who were younger and looked to be ready for a fight. Luckily my wife had some earplugs. Were it not for that incident, it would have been a pleasant stay.
The only thing I was unhappy with was that no bottled water was provided and the ice bucket was wet and had no plastic bag inserts. I don’t like to drink tap water in a hotel and I didn’t find any cups for water but did find coffee cups the next morning.
The Woman at the front desk was tremendously helpful and kind to me and my wife who was feeling a bit ill. She helped us to check in early and was very generous with everything. I highly recommend this place and know that people judge a place primarily by the persons with which they interact. Hampton Inn gets perfect marks from these happy travelers.
Staff was very friendly and accommodating. The room was spacious, clean and comfortable.
Sanford
Stayed 2 nights in Mar 2024
6/10 Okay
Carol, Haskins
Traveled with group
Mar 13, 2024
Disliked: Property conditions & facilities
A few things were unsettling about this hotel: we had to frequently call the front desk for items that should have been in the room: soap, towels. The pool was dirty and the hot tub unusable. One of our keys didn’t work after the first day. The smoke detector had been left exposed on the wall, with wires hanging out. When service came in, they only emptied the bathroom trash and never touched the other parts of the room. We expected more from the Hampton name.
I wish that the two vacate fenced lands would be developed; a dog park; many guest were out walking their dogs. The tub in our room needs to be updated; ageing is evident.
Timothy
Stayed 2 nights in Feb 2024
8/10 Good
Terisa
Feb 20, 2024
Liked: Cleanliness, staff & service
The hotel was nice, but was unable to accommodate holding our luggage when we arrived early. Also, the hot tub was out of service.
They were remodeling and the hotel was dirty & noisy from construction work. Also had to wait to check-in after promised check-in time because room was not ready.
I have a rash all over my body in different areas.. i truly hope its not bed bugs. Used a blanket that looked clean in the Closet inside a plastic bag. Rm 339.. so upset
I paid extra for what what seemed an updadated room with Red comfy chairs and i did not get that. I got an outdated room.