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Reviews of La Quinta Inn & Suites by Wyndham Texas City I 45

2.5 out of 5
La Quinta Inn & Suites by Wyndham Texas City I 45
2900 I 45 Gulf Freeway, Texas City, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 315 out of 649 reviews" "
Rating 8 - Good. 143 out of 649 reviews" "
Rating 6 - Okay. 75 out of 649 reviews" "
Rating 4 - Poor. 54 out of 649 reviews" "
Rating 2 - Terrible. 62 out of 649 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Rodney

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overpriced for a 3 star hotel.
Stayed 2 nights in Feb 2024

6/10 Okay

Mike

Liked: Cleanliness, staff & service
Ease of check-in and attention by shift manager. Layout of Room 122 was real awkward. One switch for lights/ fan in bathroom. Placement of micro/ coffee/ ice bucket was hard to access. Shower seat for handicap was in need of maintenance. Hair clip left by phone by previous guest.
Stayed 1 night in May 2024
Response from DD on May 19, 2024
Sorry to hear that your room was not to your liking and placements of things in the room didn't meet your expectations. We hope to do better for you on your next stay with us.

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a fairly nice place to stay
Stayed 1 night in Apr 2024
Response from DD on May 7, 2024
Thank you so much for your positive feedback. We look forward to seeing you again soon.

10/10 Excellent

Tonya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet clean
Stayed 1 night in Apr 2024
Response from DD on Apr 29, 2024
Thank you for your recent stay with us and giving us the opportunity to serve you. We look forward to seeing you again soon.

2/10 Terrible

Sheryl

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The bed was HORRIBLE! A new mattress is definitely needed! Both sides had holes that your body would immediately roll into, and there was no way to sleep other than in the worn out spots.
Stayed 1 night in Apr 2024
Response from DD on Apr 25, 2024
Sorry to hear that you didn't enjoy your recent stay with us due to mattress. We are 3 year old facility and all our mattress are brad new so its sad to hear that you had issue with that. We hope to we can do better for you on your next stay with us.

2/10 Terrible

Nayeli

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the place is just dirty rooms beds hallways everything about it was dirty
Stayed 2 nights in Apr 2024
Response from DD on Apr 23, 2024
Sorry to hear that you did not enjoy your stay with us. We hope to do better for you on your next stay.

2/10 Terrible

Cronos

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I checked in at around mid-night and there were no clean rooms, the front desk clerk had to go quickly go clean the rooms for guest because she was the only one working and we waited 30 min before we got a room, and that was because we were tired and offered to switch out the bed sheets our self. The room that a musky smell and there were socks in the bed from the previous guest.
Stayed 2 nights in Apr 2024
Response from DD on Apr 23, 2024
Sorry to hear that you did not good experience during your recent stay with us. At midnight we only have one person at front desk. I am glad that she was able to get a room cleaned for you and get you situated. We hope to do better for you on your next stay with us.

10/10 Excellent

Sarah

Stayed 1 night in Mar 2024
Response from DD on Apr 6, 2024
Thank you so much for your recent stay with us and giving us the opportunity to serve you. We look forward to seeing you again in future.

6/10 Okay

Jeannie

Traveled with family
We had to wait at the front desk for several minutes before someone finally came to assist us and that was after me knocking on the counter and yelling hello, then she proceeded to tell us all that she was responsible for and that is why it took so long. Checking out was the same scenario. The sweet lady in the breakfast area had to hunt someone down
Stayed 1 night in Mar 2024
Response from DD on Mar 16, 2024
Sorry to hear that it was an inconvenience for you to wait for someone to come to front desk to check you in and out. We all have multiple responsibilities when it comes to our work. Breakfast lady didn't have to "hunt anyone down" as I was in the laundry room trying to get cloths out of the dryer so I can fold it for our guest who need extra things. We appreciate your understanding with our situation and hope you have a wonderful day.

10/10 Excellent

Shantae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 2nd time staying at this location and our stay was great… no issues with the room or the hotel in general. Will definitely continue to book here when planning a beach trip.
Stayed 2 nights in Mar 2024
Response from DD on Mar 15, 2024
LOVE YOUR RESPONSE. Thank you so much for your positive feedback regarding your stay with us. We look forward to seeing you again in future.

6/10 Okay

Demetri

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Floor was very dirty in the room. Seems no one vacuumed the room. Room also had a smell.
Stayed 2 nights in Mar 2024
Response from DD on Mar 11, 2024
Sorry to hear that our room did not meet your expectations. We hope to do better for you on your next stay with us.

8/10 Good

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from DD on Mar 8, 2024
Thank you so much for your recent stay with us, we look forward to seeing you again in future.

4/10 Poor

Noemi

Traveled with partner
Disliked: Cleanliness, amenities
I booked this hotel for its convenience to the ports. I should have looked for other options. We were given the first room and when we walked in, it had a smell to it. As I looked around there was still trash on the trashcan and what looked like bloody tissues. Maybe that's why the cleaning lady didn't clear it? I went down and told them the front desk lady apologized and gave us a new room. That room looked ok until i went to restroom. The mirrors looked dirty there was hair on the floor and in tub. We needed to leave for dinner so we decided to stay. When we returned i was getting ready for bed and saw more hair on the sheets/ bedding and pillows. I seriously doubt the cleaning crew thoroughly cleaned. We were tired and just slept on top of everything. I had my own blanket. I just wanted morning to come and leave. We tried breakfast the next day and nothing special. Just the normal waffle, toast, eggs and sausage. Would we go back or recommend...No!
Response from DD on Mar 6, 2024
Its sad to hear that you didn't enjoy your recent stay with us, I will be sure to speak to the housekeeper to pay better attention to the details. Our breakfast is complimentary to our guest and this is standard breakfast per Wyndham standards. I am sorry you didn't like our breakfast either. I hope you change your mind and give us another chance to serve you better next time.

2/10 Terrible

Cathy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was short staffed. The floors were dirty, we didn’t have any towels in our room, there was hair in our bathtub. It was disgusting and will never stay here again.
Stayed 1 night in Feb 2024
Response from DD on Mar 5, 2024
Sorry to hear that you didn't enjoy your stay with us, you stayed with us for 1 night on a Sunday. Its seems little strange to hear that you didn't have towels in your room. Towels are always available at front desk upon request. Also, if you did not like your room that was assigned to you, you could always check with the front desk to move your room. Hope we can do better for your stay next time. Have a wonderful day.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problem with early check in Very cheerful Front desk best hotel stay in sometime hope in the morning is as good
Stayed 1 night in Mar 2024
Response from DD on Mar 4, 2024
We are always here to assist our guest in any way possible and make their stay memorable. I am glad to hear that you enjoyed your stay with us and found our front desk agent helpful. We look forward to seeing you again soon.

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities
all the road construction around the area
Stayed 1 night in Feb 2024
Response from DD on Mar 4, 2024
Unfortunately, we have no control over the construction around the area, but we can surely guide you if you needed any assistance. We hope to see you again soon.

8/10 Good

Troy, Altamont

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This is a nice building. Staff was kind. Breakfast was simple but fresh and good. Beds were comfortable. All the normal hotel amenities. Didnt visit the pool or gym so I cant speak for that. The cleanliness was lacking. Our hall way was not vacuumed, and looked like it hadnt been for a while. The elevator was dirty also. In our room everything was clean except there was hair in the shower before anyone even used the bathroom. Parking lot also needed picked up, there was trash laying around. I understand there are staffing shortages everywhere, finding good help is hard. We would stay here again despite the few cleaning issues. Price was great!!
Stayed 1 night in Feb 2024
Response from DD on Feb 26, 2024
Thank you so much for your recent stay with us and giving us your feedback. I will be sure to speak with my housekeeper who cleaned your room to pay close attention to the details. We look forward to seeing you again soon.

10/10 Excellent

Andriy

Stayed 1 night in Feb 2024
Response from DD on Mar 25, 2024
Thank you so much for your recent stay with us and giving us your feedback. We look forward to seeing you again soon.

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from DD on Feb 26, 2024
Thank you for your recent stay with us and giving us 5 star review. We look forward to seeing you again soon.

4/10 Poor

Alexander

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DD on Feb 24, 2024
It looks like you didn't enjoy your recent stay with us, we look forward to seeing you again and do better for you on your next stay with us.

2/10 Terrible

Greyson

Stayed 1 night in Feb 2024
Response from DD on Mar 25, 2024
Sorry to hear that you did not enjoy your stay with us. Please let us know what went wrong so we can make you next stay better with us.

10/10 Excellent

Daisy

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from DD on Feb 19, 2024
Thank you so much for your recent stay with us and giving us the opportunity to serve you. We look forward to seeing you again soon.

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
All staff were very friendly
Stayed 2 nights in Feb 2024
Response from DD on Feb 10, 2024
Thank you so much for your positive feedback regarding your recent stay with us. I will be sure to pass your review to our staff, they will be so pleased to hear this. We look forward to seeing you again soon.

10/10 Excellent

Karl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay while checking out Galveston and the Space Center! Right off the highway and was clean and safe! Breakfast could use a few improvements like fresh fruits and some fast takes like muffins. Good price and value!!
Stayed 2 nights in Dec 2023
Response from DD on Feb 6, 2024
Thank you so much for your recent stay with us and giving us such good feedback. We look forward to seeing you again in future soon.

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast lady ever !
The sweetheart of a lady that worked in the breakfast area was awesome. I believe her name is Adriana (something close to that ). She went out of her way with kindness. ❤️ this started my morning the best in days due to family health issues. She deserves a big kudos perhaps a gift card 🥰
Stayed 1 night in Feb 2024
Response from DD on Feb 6, 2024
Thank you so much for your positive feedback, I do remember speaking to you yesterday regarding her. I will be sure to pass your kind words to her, I am sure she will be happy pleased to hear this. I really hope to see you again soon.

10/10 Excellent

Janet

Stayed 1 night in Jan 2024
Response from DD on Jan 28, 2024
Thank you so much for recent stay with us and giving us the opportunity to serve you. We look forward to seeing you again.

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from DD on Mar 25, 2024
Thank you so much for your recent stay with us and giving us your feedback. We look forward to seeing you again soon.

8/10 Good

Paula

Traveled with family
The hotel was very nice. The staff was professional. The breakfast was a little sad. The room was very nice but it looked like they rushed to clean and missed a couple of things. Overall, it was good and I would stay there again.
Stayed 2 nights in Jan 2024
Response from DD on Jan 22, 2024
Thank you so much for your recent stay with us and giving us your feedback. We hope to do better for you on your next stay with us.

2/10 Terrible

Michael, Fort Worth

Stayed 1 night in Jan 2024
Response from DD on Feb 10, 2024
Sorry to see that you didn't enjoy your stay with us. We hope to do better for you on your next stay with us.

4/10 Poor

Christine

Traveled with partner
We didn’t check in until 6pm and had already eaten dinner before we got here. I went up to the check in and was not greeted. No smile, no hello. I told her I was checking in and my name. She looked me up and didn’t say anything for a while. I asked her if she wanted my reservation number and she shook her head no and said she had found me. Not very friendly at all. The room was alright but you are taking your life in your hands if you use the shower/bathroom. The bottom of the tub is very slick and they don’t have any rubber mat or anything to keep you from slipping. Very hazardous. And there were no towels so had to go down and get some. The pillows hardly had any stuffing at all. The breakfast lady was very friendly but the breakfast was so so.
Stayed 1 night in Jan 2024
Response from DD on Jan 15, 2024
Sorry to hear that you didn't enjoy your stay with us and felt as our staff was not friendly. She has been sick and dealing with sick child at home, so I apologize for the inconvenience her not being friendly may have caused you. Our pillows less than year old as, so I do apologize that it didn't meet your standards. I will be sure to speak to the housekeeper that cleaned your room to pay better attention to bathtub. Our breakfast is complimentary and per Wyndham standards for all our guest. We hope to do better for you on your next stay with us.

4/10 Poor

Robert

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from DD on Jan 13, 2024
Thank you for your recent stay with us, we hope to do better for you on your next stay.

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DD on Jan 28, 2024
Thank you so much for your recent stay with us, we look forward to seeing you again soon.

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Would definitely stay there again.
Stayed 1 night in Jan 2024
Response from DD on Jan 13, 2024
Thank you so much for your positive feedback regarding your recent stay with us. We look forward to seeing you again soon.

8/10 Good

Hannah

Liked: Amenities
Stayed 1 night in Dec 2023
Response from DD on Jan 13, 2024
Thank you for your recent stay with us, we look forward to seeing you again soon.

10/10 Excellent

Janis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations were spacious and clean. Very quiet. Great value!
Stayed 1 night in Dec 2023
Response from DD on Jan 2, 2024
Thank you so much for your recent stay with us and giving us such a positive feedback. We look forward to seeing you again soon.

10/10 Excellent

Remyka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love it
Stayed 1 night in Dec 2023
Response from DD on Jan 7, 2024
LOVE YOUR RESPONSE. We look forward to seeing you again soon.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We read some sketchy reviews.. but the front staff and room were clean and the stay was perfect for our cruise overnight. Really cant say anything bad.
Stayed 1 night in Dec 2023
Response from DD on Dec 31, 2023
Everyone has there own opinion, but we do our best to accommodate everyone need and make there stay pleasant.

10/10 Excellent

Jackie

Stayed 1 night in Dec 2023
Response from DD on Dec 19, 2023
Thank you for your recent stay with us and giving us a positive feedback regarding your stay. We look forward to seeing you again soon.

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Good breakfast but limited. Bathrooms soap so small. Water slow and thin. Tv remote control no cover. Dust on the telephone. Bathroom shower curtains stink
Stayed 2 nights in Dec 2023
Response from DD on Dec 18, 2023
Thank you for recent stay with us. I will be sure to speak to the housekeeper who cleaned the room you stayed in to pay better attention to the details. We hope to see you again soon.

8/10 Good

Brittany

Stayed 1 night in Dec 2023
Response from DD on Dec 18, 2023
Thank you so much for your recent stay with us, we look forward to seeing you again soon.

8/10 Good

MARK

Stayed 1 night in Dec 2023
Response from DD on Jan 7, 2024
Thank you so much for your recent stay with us. We look forward to seeing you again soon.

4/10 Poor

Carissa, Richlands

Traveled with family
Disliked: Amenities, property conditions & facilities
My parents didnt care for it at all. They were not comfortable there.
Stayed 3 nights in Dec 2023
Response from DD on Dec 16, 2023
I am sorry to hear that your parents did like there recent stay with us, please do let us know what we can do to help improve your next stay with us.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from DD on Dec 15, 2023
Thank you so much for your recent stay with us and giving us the opportunity to serve you. We look forward to seeing you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DD on Dec 14, 2023
Thank you so much for your recent stay with us, we look forward to seeing you again.

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DD on Dec 13, 2023
Thank you so much for recent stay with us and giving us 5 star review. We look forward to seeing you again soon.

6/10 Okay

Charlotte

Liked: Room comfort
Stayed 2 nights in Dec 2023
Response from DD on Dec 13, 2023
Thank you for your recent stay with us, we look forward to seeing you again soon.

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was great!
Stayed 2 nights in Nov 2023
Response from DD on Dec 1, 2023
Thank you so much for your positive feedback. We look forward to seeing you again in future.

10/10 Excellent

Moshe

Stayed 1 night in Nov 2023
Response from DD on Dec 21, 2023
Thank you for your recent stay with us and giving us the opportunity to serve you. We look forward to seeing you again soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from DD on Nov 28, 2023
Thank you for your recent stay with us and giving us 5 Star review. We look forward to seeing you again soon.

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from DD on Dec 16, 2023
Thank you so much for your recent stay with us. We look forward to seeing you again soon.