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Reviews of The Waterfront Inn

3 out of 5
The Waterfront Inn
1105 Lake Shore Drive, The Villages, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 665 out of 1004 reviews" "
Rating 8 - Good. 208 out of 1004 reviews" "
Rating 6 - Okay. 74 out of 1004 reviews" "
Rating 4 - Poor. 40 out of 1004 reviews" "
Rating 2 - Terrible. 17 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karmen

Traveled with family
I didn’t like that designated smoking area’s were like being pushed way off the premises, if you’re outside by a ashtray it shouldn’t matter where you smoke, the property is very nice and I will return they should have complimentary breakfast though
Stayed 1 night in May 2024
Response from Marketing on May 23, 2024
Hi Karmen, thank you for reviewing us. We're happy you had a great stay with us, other than the dissatisfaction with our smoking area, and we hope to welcome you again!

4/10 Poor

Paul

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Was not told that there is a major renovation being done.
Stayed 1 night in May 2024
Response from Marketing on May 23, 2024
Hi Paul, thank you for reviewing us. We sincerely apologize for the miscommunication regarding our ongoing renovation project. We hope we can welcome you back in the future so we can share a more positive experience with you.

10/10 Excellent

Nancy, Goodlettsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Needs a continental breakfast option.
Stayed 5 nights in Apr 2024
Response from Marketing on May 23, 2024
Hi Nancy, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again!

4/10 Poor

Cheryl

Disliked: Cleanliness, property conditions & facilities
The hotel was disappointing. The rooms were dated, spartan and felt like a budget hotel. There was mold in the shower and the bedding was just a top sheet and light blanket. To top it off, after checking in we were informed that the dining facilities, the lobby and other areas of the hotel would be closed for renovation starting the next day. We had to navigate demo sites, temporary walls, and construction crews to get in and out of the hotel and the pool area during our stay. The biggest inconvenience was having to walk 10 minutes to a restaurant for breakfast rain or shine. Not a relaxing start to the day. We should have been notified of the reno when we booked to give us an opportunity to cancel. The management should have been been better prepared overall with better customer service and communication.
Stayed 3 nights in May 2024
Response from Marketing on May 23, 2024
Hi Cheryl, thank you for reviewing us. We sincerely apologize for the miscommunication regarding our ongoing renovation project, as well as the issues with the bathroom. Please reach out to our General Manager, Jeff, at Jjohnsen@waterfrontinnvillages so we can rectify this issue directly!

8/10 Good

Deborah

Liked: Cleanliness, staff & service
The property was great. It was close to everything restaurants and the village Square. I wish I would’ve gotten a room with a view. We enjoyed the pool and we enjoyed the bar. The restaurant is going to be renovated The only issue we had was the dog barking on the floor, nonstop.
Stayed 4 nights in May 2024
Response from Marketing on May 17, 2024
Hi Deborah, thank you for reviewing us! We're happy to know you had a great experience with us, despite the issue with the barking, and we hope to welcome you again soon!

4/10 Poor

David

Disliked: Cleanliness, amenities
Got bug bites there, do not know what, will never go back.
Stayed 1 night in May 2024
Response from Marketing on May 17, 2024
Hi David, thank you for reviewing us. We sincerely apologize for the issue you experienced during your stay and we hope to make this right. Please reach out to our General Manager, Jeff, at Jjohnsen@waterfrontinnvillages so we can rectify this issue directly!

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very easy to walk to Lake Sumter Square.
Stayed 3 nights in May 2024
Response from Marketing on May 14, 2024
Hi Lisa, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Joan

Beautiful. Liked it very much
Stayed 2 nights in May 2024
Response from Marketing on May 14, 2024
Hi Joan, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sits on a very pretty lake in a quiet location, but close to shopping, dining and entertainment.
Stayed 1 night in May 2024
Response from Marketing on May 14, 2024
Hi Ken, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Rowena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This charming Inn is elegant yet modern and spacious. Lake view's are pretty and outside grounds are well maintained. Dinners were unexpectedly wonderful.
Stayed 2 nights in May 2024
Response from Marketing on May 10, 2024
Hi Rowena, thank you for reviewing us! We're so happy to know that you've had a great experience and we hope to welcome you back again soon!

6/10 Okay

Jayson H

Traveled with group
Why no breakfast? Not even real milk for the bare minimum coffee bar. Dated amenities and pricy based on what they offer
Stayed 1 night in May 2024
Response from Marketing on May 10, 2024
Hi Jayson, thank you for taking the time to review us. We sincerely regret that your stay did not meet expectations, but we are excited to share that we will be working on updates and renovations to our property and hope to welcome you back in the future so we can share a more positive experience with you.

10/10 Excellent

Cheryl, Riverview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is perfect! Location is the best, anything you want is walkable Music food dancing movies shopping just everything
Stayed 3 nights in May 2024
Response from Marketing on May 10, 2024
Hi Cheryl, thank you for reviewing us! We're so happy to know that you've had a great experience and we hope to welcome you back again soon!

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Marketing on May 10, 2024
Hi Colleen, thank you for reviewing us! We're so happy to know that you've had a great experience and we hope to welcome you back again soon!

10/10 Excellent

Dottie

Stayed 4 nights in Apr 2024

8/10 Good

David

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is clean and has a nice location. Nice views and friendly staff. Only complaint is no breakfast but they offer dinner.
Stayed 2 nights in Apr 2024
Response from Marketing on May 10, 2024
Hi David, thank you for reviewing us! We're so happy to know that you've had a great experience and we hope to welcome you back again soon!

6/10 Okay

Patrick J

Traveled with partner
Liked: Staff & service
Disliked: Amenities
old and a bit worn. noisy bed.
Stayed 1 night in Apr 2024
Response from Marketing on May 10, 2024
Hi Patrick, thank you for taking the time to review us. We sincerely regret that your stay was less than perfect, but we are excited to share that we will be working on updates and renovations to our property and hope to welcome you back in the future so we can share a more positive experience with you.

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to all Sumpter Landing Square activities: food, shops, etc
Stayed 2 nights in Apr 2024
Response from Marketing on May 10, 2024
Hi James, thank you for reviewing us! We're so happy to know that you've had a great experience and we hope to welcome you back again soon!

4/10 Poor

JAMES

Traveled with family
Disliked: Cleanliness, amenities
This is an old, sad hotel,
Stayed 5 nights in Apr 2024
Response from Marketing on May 10, 2024
Hi James, thank you for taking the time to review us. We sincerely regret that your stay did not meet expectations, but we are excited to share that we will be working on updates and renovations to our property and hope to welcome you back in the future so we can share a more positive experience with you.

8/10 Good

Dorothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One dinner was incorrect and late
Stayed 1 night in Apr 2024
Response from Marketing on Apr 29, 2024
Hi Dorothy, thank you for reviewing us. We sincerely apologize for the issue you experienced at Amelia's and we hope to make this right. Please reach out to us directly so we can rectify this issue!

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marketing on Apr 29, 2024
Hi Theresa, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marketing on Apr 29, 2024
Hi Bill, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a nice place to stay and lots of entertainment and restaurants
Stayed 1 night in Apr 2024
Response from Marketing on Apr 25, 2024
Hi Bill, thank you for reviewing us! We're happy to know that you've had a great experience and we hope to welcome you again soon!

10/10 Excellent

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 3 nights in Apr 2024
Response from Marketing on Apr 25, 2024
Hi Jeanne, thank you for reviewing us! We're happy to know that you've had a great experience and we hope to welcome you again soon!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and very accommodating.
Stayed 3 nights in Apr 2024
Response from Marketing on Apr 25, 2024
Hi Michael, thank you for reviewing us! We're happy to know that you've had a great experience and we hope to welcome you again soon!

10/10 Excellent

paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful and clean. Ample shopping and restaurants nearby
Stayed 1 night in Apr 2024
Response from Marketing on Apr 25, 2024
Hi Paul, thank you for reviewing us! We're happy to know that you've had a great experience and we hope to welcome you again soon!

8/10 Good

Romulo D.

Stayed 1 night in Apr 2024
Response from Marketing on May 14, 2024
Hi Romulo, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

lucy

Traveled with partner
Liked: Amenities, property conditions & facilities
Great location! Close to Sumter square, restaurants and music! Nice pool and view!
Stayed 1 night in Apr 2024
Response from Marketing on Apr 22, 2024
Hi Lucy, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Erica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and beautiful.
Stayed 2 nights in Apr 2024
Response from Marketing on Apr 22, 2024
Hi Erica, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent for a couple of nights get away They give you all the amenities that the website promises. It is clean and the staff go out of their way to accomodate. We love it and have no complaints.
Stayed 2 nights in Mar 2024
Response from Marketing on Apr 22, 2024
Hi Patrick, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marketing on Apr 16, 2024
Hi Charles, thank you for reviewing us! We're so happy to know you had a great experience with us and we hope to welcome you again soon!

6/10 Okay

Ronni, Boynton Beach

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Area is great. Large group of adults and teen age boys about 25 people. Nearby the hotel all walkable a lot of choices. Like being in downtown Disney but not Disney. The hotel staff very nice friendly and helpful. However, the hotel is frozen in time and needs badly new beds and pillows for comfort. Room bathroom clean including the shower. The rooms carpet gross and seemed old and outdated. We loved room had mini fridge and microwave. A lot of charging in room electronic options. However beyond inside of room not obvious to be able to charge. They had no breakfast period for our needs or seemed at all. That is disappointing with kids. Overall the hotel needs a deep dive up to date overhaul. It does feel dark and older than it likely is. Overpriced for the quality.
Stayed 1 night in Apr 2024
Response from Marketing on Apr 16, 2024
Hi Ronni, thank you for reviewing us. We sincerely regret that your experience was less than perfect. We are excited to share that we will be working on updates to our property, and hope that we can welcome you back in the future so we can share a more positive experience with you!

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Marketing on Apr 16, 2024
Hi Angelina, thank you for reviewing us! We're so happy to know you had a great experience with us and we hope to welcome you again soon!

6/10 Okay

Amy

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel needs a major renovation. The elevators are very very slow. There’s a restaurant onsite, no breakfast or lunch is available. The first day our towels smelled very musty. The soap & shampoo offered I believe was watered down because it took too much to lather up. There was 2 shower heads (nice) but very high pressure. They sprayed everywhere. My husband worked out and the equipment was very old. Also, the pool and it was full of tree stuff. Bottom of pool was very rough and needs an update. For $200 a night, it did not impress us at all and will never return.
Stayed 4 nights in Apr 2024
Response from Marketing on Apr 16, 2024
Hi Amy, thank you for reviewing us and providing your feedback. We sincerely regret that your experience was less than perfect. We are happy to share that we will be introducing renovations to our property that will update and enhance our guest experience. We hope you'll give us another chance in the future so we can share a more positive stay with you.

10/10 Excellent

Brandt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 7 nights in Mar 2024
Response from Marketing on Apr 16, 2024
Hi Brandt, thank you for reviewing us! We're so happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Marketing on Apr 16, 2024
Hi Eileen, thank you for reviewing us! We're so happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Dorothy

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful. I love the boardwalk , pool , hot tub and lake . The town - village square was fantastic.
Stayed 3 nights in Mar 2024
Response from Marketing on Apr 16, 2024
Hi Dorothy, thank you for reviewing us! We're so happy to know you had a great experience with us and we hope to welcome you again soon!

8/10 Good

Dennis

Traveled with partner
Liked: Staff & service
The property was fine. The location to Lake Sumter town square and restaurants was perfect.
Stayed 1 night in Mar 2024
Response from Marketing on Apr 8, 2024
Hi Dennis, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Margareth

Liked: Cleanliness, staff & service, property conditions & facilities
Great and convenient to everything
Stayed 3 nights in Apr 2024
Response from Marketing on Apr 16, 2024
Hi Margareth, thank you for reviewing us! We're so happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

cynthia, Citrus springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here
Stayed 1 night in Apr 2024
Response from Marketing on Apr 8, 2024
Hi Cynthia, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Peter

Traveled with family
Beautiful hotel! Excellent service!
Stayed 2 nights in Mar 2024
Response from Marketing on Apr 8, 2024
Hi Peter, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Beverly

Traveled with partner
Liked: Amenities
Pricey but very nice!!!
Stayed 5 nights in Mar 2024
Response from Marketing on Apr 8, 2024
Hi Beverly, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

8/10 Good

Maureen

Traveled with group, Business traveler
Liked: Amenities
Had a great time.. staff at front desk very professional and helpful.. Dr Sullivan
Stayed 2 nights in Apr 2024
Response from Marketing on Apr 8, 2024
Hi Maureen, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marketing on Apr 8, 2024
Hi Michael, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

8/10 Good

Rhonda

Stayed 3 nights in Mar 2024
Response from Marketing on Apr 22, 2024
Hi Rhonda, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Amenities
Our stay was excellent. The staff was available and courteous. We wished the pool was open a little later after a long day out and about.
Stayed 2 nights in Mar 2024
Response from Marketing on Apr 1, 2024
Hi Lisa, thank you for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property; clean and so convenient for food, and shopping!
Stayed 1 night in Mar 2024
Response from Marketing on Mar 25, 2024
Hi Karen, thank you for reviewing us! We're happy to know that you've had a great experience and we hope to welcome you again soon!

4/10 Poor

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointing! Shower head in poor condition and tub did not drain!! Only get house keeping if you ask for it! But didn’t know this until we got back exhausted from a long day house-hunting. and mattress was just mediocre, Go someplace else!
Stayed 2 nights in Mar 2024
Response from Marketing on Mar 25, 2024
Hi Amy, thank you for your review. We sincerely apologize for the issues you experienced during your visit with us, we care deeply for our guests and are disappointed that your experience was poor. We hope we can make improvements and welcome you back again so we can share a more positive experience with you!

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Marketing on Mar 22, 2024
Hi Lee, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again soon!

6/10 Okay

Michael

Liked: Property conditions & facilities
Terrible parking conditions. No restriction on parking or attendant to stop area restaurant and entertainment parking. Would be Nice to get a bottle of water in your room. Room blinds not able to block parking lot lights .Stayed at much better hotels in area.
Stayed 1 night in Mar 2024
Response from Marketing on Mar 22, 2024
Hi Michael, thank you for reviewing us and providing your feedback. We sincerely regret that your experience was less than perfect, we strive to provide our guests with an exemplary visit and are disappointed that we failed this time. We hope we can welcome you back after some upcoming renovations so we can share a more positive, updated experience with you!

10/10 Excellent

Cynthia

Liked: Amenities
The location was perfect. Walking distance to restaurants & shopping. Very clean & beautiful.
Stayed 1 night in Mar 2024
Response from Marketing on Mar 22, 2024
Hi Cynthia, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again soon!