We are very sorry that your room was found to be unacceptable due to bugs. As the weather warms and the lake fills in behind us, this is the time of year when we battle an army of bugs. The gnats are attracted to light and enter the room when the door is opened. I will call our pest control company to have them treat that room and the exterior. I wasn't on site until late due to an awards dinner for my daughter. I do wish you would have called the emergency number listed on the office door so you could have spoken to someone last night. A refund has been requested for your stay.