2 bars/lounges, beach bar
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Reviews of Hotel Castillos del Mar

3 out of 5
Hotel Castillos del Mar
Km 29,5 Carretera Libre Tijuana, Ensenada, Playas de Rosarito, BC

Reviews

6.6
Rating 10 - Excellent. 276 out of 1000 reviews" "
Rating 8 - Good. 204 out of 1000 reviews" "
Rating 6 - Okay. 169 out of 1000 reviews" "
Rating 4 - Poor. 160 out of 1000 reviews" "
Rating 2 - Terrible. 191 out of 1000 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Herman

Traveled with partner
The place looks very nice I stayed on the first floor and I was able to hear the people up stairs like if they were right next to me so ya that’s my down fall
Stayed 1 night in Apr 2024
Response from m on Apr 23, 2024
Hi Herman. We appreciate your comments and we will surely work on the issue to provide better comfort and privacy to our guests.

10/10 Excellent

Leonardo

Liked: Amenities
Nice and cozy place
Stayed 1 night in Apr 2024
Response from m on Apr 23, 2024
Thanks for your comments Leonardo. We hope to see you again!

2/10 Terrible

Adam

Business traveler
I did not get a chance to even Enter the property I need a refund due to being closed that night
Stayed 1 night in Apr 2024
Response from m on Apr 18, 2024
Hi Adam. We regret that your reservation was not processed in the hotel's internal system, however we would like the opportunity to make it up to you and provide you with distinguished service.

8/10 Good

Gaston

Liked: Cleanliness, staff & service, property conditions & facilities
bahahajs
Stayed 1 night in Apr 2024
Response from m on Apr 18, 2024
Hola estimado Gaston. Esperamos haya tenido una buena experiencia.

8/10 Good

adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from m on Apr 18, 2024
Adriana, agradecemos su estancia con nosotros. La vemos pronto!

6/10 Okay

mario

Traveled with family
Liked: Staff & service
the ocean view is perfect. they don't mention a deposit of $40.00 for tv and cable controls. it made us feel like we were registering at a Motel. crew very nice and helpful. Food menu poor (not like it used to) and prices to high for what you get
Stayed 1 night in Feb 2024
Response from m on Apr 11, 2024
Hola Mario. Agradecemos su cometario para mejorar nuestra calidad de servicio. Esperamos que en su proxima visita, pueda disfrutar del nuevo menu que en corto tiempo estaremos presentando.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from m on Apr 8, 2024
Hi dear John, thank you. We are improving our services for the comfort of our guests.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony view was amazing!! We will definitely come back. The restaurant has great food and drinks.
Stayed 1 night in Apr 2024
Response from m on Apr 8, 2024
Hola Laura, gracias por tu preferencia. Estamos trabajando duro para mejor la experiencia de nuestros huéspedes.

10/10 Excellent

Erik

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good lication
Stayed 1 night in Mar 2024
Response from m on Apr 2, 2024
Hola Erik. Nos da gusto que le haya gustado la locacion la cual tiene muy bonita vista. Gracias por su comentario.

8/10 Good

Liliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was a bit pricey and not so good.
Stayed 1 night in Mar 2024
Response from M on Mar 31, 2024
Hola Liliana. Gracias por tu feedback. Estamos trabajando en nuevo menu que seguramente sera de tu agrado en tu proxima visita.

4/10 Poor

Rafael

Disliked: Cleanliness, staff & service
No hot water you have to shower with cold
Stayed 2 nights in Mar 2024
Response from M on Mar 31, 2024
Buenas noches querido Rafael. Gracias por habernos elegido y gracias por la retro alimentación. Lamentamos no haber podido solucionar el problema en el momento pero sin duda trabajaremos para mejorar este aspecto esperando en el futuro tener nueva mente la oportunidad de recibirles.

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The views were excellent..
Stayed 1 night in Mar 2024
Response from m on Mar 26, 2024
Gracias Richard por compartir tu comentario.

10/10 Excellent

Gredis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel with beautiful views
Stayed 1 night in Mar 2024
Response from m on Mar 26, 2024
Hola Gredis. Agradecemos su comentario tanto quedamos a sus ordenes.

10/10 Excellent

Diego

Stayed 1 night in Mar 2024
Response from m on Apr 14, 2024
Querido Diego, agradecemos su preferencia y nos alegra saber que tuvo una bonita experiencia. Lo esperamos de nuevo!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in a good section not too far from the center of the city and not too close
Stayed 2 nights in Mar 2024
Response from Recepción. on Mar 22, 2024
Greetings, we appreciate your comment and preference.

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from M on Mar 17, 2024
Gracias por su preferncia!

8/10 Good

Joseline

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Location and view were Beautiful. Rooms are a little plan but good for what we needed.
Stayed 2 nights in Mar 2024
Response from Recepción. on Mar 11, 2024
Greetings! We appreciate your comment, it is very important for us to continue improving, we hope to have you soon.

10/10 Excellent

Martha

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Recepción. on Mar 11, 2024
¡Saludos! Agradecemos tu comentario, es muy importante para nosotros seguir mejorando, esperamos contar contigo pronto.

2/10 Terrible

Leonardo

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Recepción. on Mar 11, 2024
Saludos!!Lamentamos que su experiencia no haya sido la mejor, agradeceríamos saber exactamente que le disgusto para seguir mejorando.

4/10 Poor

Joseline

Stayed 1 night in Mar 2024
Response from m on Mar 31, 2024
Hola mi estimada Joseline. Agradecemos haber sido elegidos en tu estancia en Rosarito. Lamentamos saber que no disfrutaste del todo tu estancia, nos gustaria saber más al respecto, y así poder trabajar en el y que tu próxima visita sea totalmente placentera.

2/10 Terrible

Daniel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience ever.
Response from RECEPCION. on Mar 4, 2024
GREETINGS !We are sorry for what happened, we appreciate your comment, it is important to us.

8/10 Good

Basilia, Gardena

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Recepción. on Feb 20, 2024
saludos!le agradecemos su tiempo al calificarnos como hotel es muy importante para nosotros

10/10 Excellent

Gus

Disliked: Cleanliness, amenities, property conditions & facilities
Beaten down hotel, did not like. Ocean front did like
Stayed 1 night in Feb 2024
Response from Recepción. on Feb 17, 2024
Greetings! We appreciate your comment, it is very important for us to continue improving, we hope to have you soon.

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has a wonderful view, I love it ♥️
Stayed 2 nights in Feb 2024
Response from RECEPCION. on Feb 12, 2024
greetings! We appreciate your comment, it is very important to us, we hope to have you back on another occasion.

10/10 Excellent

Alfredo

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from RECEPCION. on Feb 13, 2024
saludos cordiales!agradecemos su comentario, esperamos tenerlos de vuelta nuevamente

2/10 Terrible

Jahida, Oxnard

Disliked: Amenities
Horrible
Stayed 2 nights in Jan 2024
Response from . on Jan 30, 2024
Lamentamos que su experiencia no haya sido la mejor, agradeceríamos saber exactamente que le disgusto.

10/10 Excellent

MIREYA

Traveled with partner
Liked: Amenities
Beautiful views excellent food
Stayed 2 nights in Jan 2024
Response from Recepción. on Jan 28, 2024
Greetings ! Thank you for your comment, we hope to have you again next time.

8/10 Good

Angie, San Pedro

Liked: Amenities
Love the ocean view and the beach houses.
Stayed 1 night in Dec 2023
Response from RECEPCION. on Jan 27, 2024
greetings!Thank you for your comment, it is very important to us.

2/10 Terrible

LINDA, LOS ANGELES

The roads getting to the resort were all flooded, from Tijuana to Rosarito Beach. We couldn't get to our hotel and had to turn back. We booked 2 rooms. We would like a credit for the rooms to use another time we are down there.
Stayed 1 night in Jan 2024
Response from RECEPCION. on Jan 24, 2024
greetings!We receive your comment and appreciate that you request it through the platform

2/10 Terrible

Raymond J

Traveled with family
We didn't get to stay there. The horrible storm that flooded the streets in Tijuana and Rosarito Toll Road kept us from getting to the hotel. We had 2 rooms and didn't use either of them thru no fault of our own. The hotel said I should contact you. We don't want a refund, just want to be able to reschedule a stay there. 909-730-5653
Stayed 1 night in Jan 2024
Response from RECEPCION. on Jan 23, 2024
We receive your comment and appreciate requesting an assignment through the page

6/10 Okay

Rosa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
You don't get the rooms in the pictures
The hotel and rooms are very run down. When you are booking they show you pictures of rooms you don't get. It said the room was updated in 2020, NOT TRUE! We got an old room with a leak in the ceiling. When i asked about an updated room, they wanted more $$. We asked to be moved to another room, still not the room in any picture and last update must have been in the 70s. Also, booking says free breakfast, but they fight you for it and ask for proof. It happened to another person when we were there. The restaurant, grounds and private beach are a plus.
Stayed 3 nights in Jan 2024
Response from Recepción. on Jan 22, 2024
Thank you very much for your comment, we will work on it for a future stay.

2/10 Terrible

Chamonie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Recepción. on Jan 23, 2024
Greetings Thank you very much for your comment, it is very important for us to improve as a hotel.

2/10 Terrible

Jorge

Business traveler, Traveled with partner
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from RECEPCION. on Jan 20, 2024
greetingsThank you very much for your comment, it is very important for us to improve as a hotel.

10/10 Excellent

Dustin, Redondo Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old traditional Mexican hotel. This is what to expect of the area. Our room was clean. We had a couple technical issues with the room at first but they were quick to sort it out. We will stay here again
Stayed 1 night in Jan 2024
Response from RECEPCION. on Jan 16, 2024
We appreciate your comment, it is very important to us, we are glad that you could enjoy your stay, we look forward to seeing you again.

8/10 Good

Alma

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ned little work in the rooms
Stayed 1 night in Jan 2024
Response from Recepción. on Jan 15, 2024
Greetings! We appreciate your comments and apologize for the inconvenience caused. We will gladly work on your comments and improve our service for your next visit. We remain at your service for any questions or comments.

6/10 Okay

rosendo

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Recepción. on Jan 15, 2024
Greetings! We appreciate your comments. We will gladly work and improve our service for your next visit. We remain at your service for any questions or comments.

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Jan 2024
Response from RECEPCION. on Jan 10, 2024
Greetings, we appreciate your comment and we hope to have you back a second time.

8/10 Good

Angie, San Pedro

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from RECEPCION. on Jan 10, 2024
saludos¡ gracias por sus comentarios son muy importantes para nosotros

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great older property at a very affordable price. It is an older property, but half the price of what you get down the street at Rosarito Beach hotel for almost half the price. Remember it's Mexico and the property is older but we really enjoyed our stay.
Stayed 1 night in Jan 2024
Response from RECEPCION. on Jan 9, 2024
We appreciate your comment, it is very important to us.

10/10 Excellent

Jose

Traveled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Recepción. on Jan 8, 2024
Gracias por su comentario nos ayuda a mejorar.

2/10 Terrible

Federico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bait
I was charged an additional $20 for my husband when the booking was for 2 people .
Stayed 1 night in Jan 2024
Response from RECEPCION. on Jan 9, 2024
We are sorry for what happened, we appreciate your comment, it is very important to us.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
View was breathtaking
Stayed 2 nights in Dec 2023
Response from RECEPCION. on Jan 9, 2024
We appreciate your comment, it is very important to us.

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from RECEPCION. on Dec 28, 2023
AGRADECEMOS SU PREFERENCIA

8/10 Good

rittu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great. Staff were hospitable. I had only one issue during checkin. They gave me A room in a completely different building which does not look like what shown in the pictures. So check with the hotel if your room will be in the main area before booking.
Stayed 2 nights in Nov 2023
Response from RECEPCION. on Dec 20, 2023
We apologize for what happened, we appreciate your preference.

10/10 Excellent

Andres

Stayed 2 nights in Dec 2023
Response from RECEPCION. on Dec 31, 2023
desparte del hotel castillos del mar agradecemos su preferencia.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Response from RECEPCION. on Feb 13, 2024
saludos!agradecemos su comentario, esperamos tenerlos de vuelta nuevamente

6/10 Okay

carlos, las vegas

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Recepción. on Dec 9, 2023
We appreciate your rating, we hope to have you back

6/10 Okay

mario

Traveled with family
Liked: Staff & service
First , the Hotel charge the customer $40.00 cash only. Used to be $20.00 They said is to cover lost or damages to the rTV remote Controls , AC control, and if anything inside the room is damaged Not my first stayed at this place. View is better than any Hotel in Rosarito But this property needs amlot of improving. TV never works and last 3 tomes also never work Only 2 towels for the day. Restaurant, Bar, food , drinks are 5 star plus prices . Personal is very friendly and helpful Everytime we go is new management. And new employees. At check out there is a guy in charge of cheking the room for any incidents and keep you waiting at least 15 min. Is not a Motel
Stayed 1 night in Dec 2023
Response from RECEPCION. on Dec 7, 2023
Thank you very much for bringing this problem to our attention and allow me to apologize for your poor stay.

10/10 Excellent

Stephany

Traveled with family
Liked: Cleanliness, staff & service
great
Stayed 1 night in Nov 2023
Response from Recepción. on Nov 30, 2023
Apreciamos, su preferencia gracias.

2/10 Terrible

Orville

Did not like anything the tv did not work for 2 days the restroom was dirty the shower need clean
Stayed 2 nights in Nov 2023
Response from RECEPCION. on Dec 7, 2023
Thank you very much for bringing this problem to our attention and allow me to apologize for your poor stay.