A few days before we set out from Manchester, England, I called to discuss our room needs and was greeted by a lovely, professional and friendly person Ilenia. Ilenia Kindly answered all our questions and did so and a reassuring way. We were fortunate to meet Ilenia when we arrived and she came to greet us personally on arrival. It was such a personal touch and was lovely.
We checked in which was very quick and very easy. The reception team are brilliant, Ilenia, Angelo, Frencesco, Piero; they have time and courtesy to help you no matter what the problem is.
Our room was well appointed and had everything we needed. The standards of housekeeping and cleaning were excellent. Our room was always a welcome retreat, and very cool.
All the staff at the hotel were brilliant, in the restaurant, front of house brilliant.
The location of the hotel is excellent and the bar/restaurant owners locally were very kind, welcoming and courteous.
We had a such a great holiday and WILL return before or just after Christmas it was so good.