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Reviews of Holiday Inn Express & Suites Wheeling, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Wheeling, an IHG Hotel
45 Wayfarer Dr, Triadelphia, WV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 264 out of 402 reviews" "
Rating 8 - Good. 86 out of 402 reviews" "
Rating 6 - Okay. 29 out of 402 reviews" "
Rating 4 - Poor. 17 out of 402 reviews" "
Rating 2 - Terrible. 6 out of 402 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Danielle

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Nevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HF on May 6, 2024
Thank you for the great review. See you next time!

8/10 Good

Erica

Stayed 1 night in Apr 2024
Response from HF on May 6, 2024
Thank you for your feedback. See you next time!

10/10 Excellent

LaCretia

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this Holiday Inn for years and the remodeling is wonderful! Jacuzzi & pool so convenient & excellent for my child. I'm glad I chose this hotel again!
Stayed 1 night in Apr 2024
Response from HF on Apr 8, 2024
Thank you for the great review! See you next time.

10/10 Excellent

Doug

Traveled with family
Very clean nice hotel
Stayed 2 nights in Apr 2024
Response from HF on Apr 8, 2024
Thank you for the great review. See you next time!

10/10 Excellent

Janis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. HUGE hot tub and nice pool. Excellent breakfast.
Stayed 1 night in Apr 2024
Response from HF on Apr 8, 2024
Thank you for the great review. See you next time!

4/10 Poor

Kayla

Disliked: Cleanliness
Walls definitely aren’t soundproof like they say there are. I heard cussing all night. And the was blood on my pillow case
Stayed 2 nights in Mar 2024
Response from HF on Mar 13, 2024
Thank you for the feedback. We will work harder.

8/10 Good

Julie, Indian Land

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel representatives were very attentive, friendly and accommodating. The location of the hotel was extremely convenient to the sports complex and local shops and restaurants. The cleanliness of the hotel room was just mediocre. The bathroom floor did not appear to have been cleaned with detail. There was hair and debris from outside on the floor. The coffee station in the room also had several hairs and crumbs on the counter left from the previous guest.
Stayed 1 night in Mar 2024
Response from HF on Mar 11, 2024
Thank you for your feedback. We will tighten up our cleaning. See you next time!

10/10 Excellent

Dennis

Stayed 1 night in Mar 2024
Response from HF on Apr 8, 2024
Thank you for the feedback. See you next time!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Would return
Stayed 1 night in Mar 2024
Response from HF on Mar 4, 2024
Thank you for the great feedback. See you next time!

4/10 Poor

Dawn

Traveled with family
Liked: Cleanliness, staff & service
I didnt like being charged 76.00 over what I was charged. And my TV in the room didn't work.
Stayed 1 night in Feb 2024
Response from HF on Feb 13, 2024
Thank you for your feedback. It was not a charge, the authorization should fall back onto your card after check out.

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HF on Feb 5, 2024
Thank you for your feedback!

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I choose HIE because of the consistency of cleanliness, friendliness and overall quality experiences. This location did not disappoint. The streets/road and odd parking lot entrance/exit was initially confusing but the area appears to be in ongoing development so will probably be changed soon
Stayed 1 night in Jan 2024
Response from HF on Feb 5, 2024
Thank you for your feedback!

2/10 Terrible

Heather

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
A lesson in hospitality is needed. I have never felt more unwelcome during a stay. Do not stay here if you like to be treated like a guest. Front desk girl was on a power trip, yelling at us about noise....when quiet hours are posted. Yelled at before 6:00pm, hours 10;00pm-7:00. Yelled at numerous times....and our group was the inky ones in the lobby. Never stay here.
Stayed 1 night in Jan 2024
Response from HF on Jan 31, 2024
Thanks for your feedback.

6/10 Okay

Olivia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property itself was great. Clean room and great pool area! However, the customer services was bad enough for me to actually take the time to make this review. The front desk people were completely rude and unprofessional. Never as an adult have I been told I have to go to bed at 10 at any hotel I have ever stayed at! The cops got called twice simply because adults wanted to hang out in the lobby past 10pm. The fact that the front desk women were yelling at guests like they had done something terrible was completely unprofessional and uncalled for. Terrible customer service and we will never be back… Side note: I feel this negatively about the place after just witnessing all of this last night and my room wasn’t even a part of the so called problem. But it definitely could have been handled better!
Stayed 1 night in Jan 2024
Response from HF on Jan 29, 2024
Thank you for the feedback.

2/10 Terrible

Eric

Traveled with family
Disliked: Amenities
Nothing. There was several things wrong with the hotel. First off when checking in the clerk looked like they just got out of bed and was not dressed professionally. When we got to the room the temperature was 58 degrees, the thermostat was not working. The clerk didn’t believe us, but finally fixed it after realizing it was broke. Only one elevator worked. The hot tub was not warm. Soap dispenser was broken in the shower. The hallways smelled like marijuana. Throughout the night the smell of marijuana was so bad in our room. Will definitely not be staying here again.
Stayed 1 night in Jan 2024
Response from HF on Jan 23, 2024
Thank you for your feedback. We will do better.

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HF on Jan 8, 2024
Thank you for your review. See you next time!

10/10 Excellent

Joel

Stayed 1 night in Jan 2024
Response from HF on Jan 8, 2024
Thank you for the great review. See you next time!

8/10 Good

Amanda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from HF on Jan 8, 2024
Thank you for the feedback. See you next time!

10/10 Excellent

Chandran

Stayed 2 nights in Dec 2023
Response from HF on Jan 8, 2024
Thank you for the great review. See you next time!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HF on Dec 18, 2023
Thank you for your response!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HF on Dec 11, 2023
Thank you for your feedback. See you next time!

8/10 Good

Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a pretty good stay. Check in was supposed to have been 3pm, but was after 4pm before room was ready.
Stayed 1 night in Dec 2023
Response from HF on Dec 5, 2023
Thank you for your feedback. See you next time!

10/10 Excellent

Lynn

Traveled with partner
Didn’t really use anything. Just here overnight
Stayed 1 night in Nov 2023
Response from HF on Nov 28, 2023
Thank you for the feedback. See you next time!

6/10 Okay

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Ty
Stayed 1 night in Nov 2023
Response from HF on Nov 28, 2023
Thank you for your feedback. See you next time!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and great value
Stayed 1 night in Nov 2023
Response from HF on Nov 13, 2023
Thank you for your feedback. See you next time!

8/10 Good

Jeremy

Stayed 1 night in Nov 2023
Response from HF on Nov 28, 2023
Thank you for your feedback. See you next time!

10/10 Excellent

sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from HF on Oct 23, 2023
Thank you for the feedback!

10/10 Excellent

John, Hubbard

Stayed 1 night in Oct 2023
Response from HF on Nov 13, 2023
Thank you for the great review. See you next time!

10/10 Excellent

Dinesh

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from HF on Sep 18, 2023
Thank you for the great review. See you next time!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Stayed 1 night in Sep 2023
Response from HF on Sep 15, 2023
Thank you for the feedback! See you next time!

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from HF on Sep 7, 2023
Thank you for your feedback. See you next time!

10/10 Excellent

Carolyn, Gahanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from HF on Aug 30, 2023
Thank you for the positive feedback. See you next time!

10/10 Excellent

Dorothea

Stayed 1 night in Aug 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
There has been a charge placed on my credit card. This should not be there. What is it for.
Stayed 2 nights in Aug 2023
Response from HF on Aug 10, 2023
Incidentals, it will fall off 3-5 business days if you didn't charge anything to your room. Thank you!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and the property was very clean.
Stayed 2 nights in Jul 2023
Response from HF on Jul 24, 2023
Thank you for your feedback. We will see you next time!

10/10 Excellent

KIMBERLY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff was very nice. Always love the beds and bedding at Holiday Inn Express & Suites!
Stayed 1 night in Jul 2023
Response from HF on Jul 19, 2023
Thank you for your feedback. See you next time!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet stay.
Dora the front desk attendant was outstanding
Stayed 1 night in Jul 2023
Response from HF on Jul 5, 2023
Thank you for your feedback! She is great. We will see you next time.

4/10 Poor

Robert

Traveled with partner, Traveled with family
My wife and I didn't enjoy the stay at this particular hotel. First of all the parking was ridiculous, couldn't find a spot to park. There were a lot of construction crews there which brought the ladies of the night walking around in the parking lot all night. Last, the breakfast was always empty and no one seemed to care. I will say the room was nice and clean and met the conditions offered.
Stayed 2 nights in Jun 2023
Response from HF on Jun 27, 2023
Thank you for the feedback. Construction should be completed soon. Thank you!

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from HF on Jun 19, 2023
Thank you for the review. See you next time!

8/10 Good

bob

Traveled with family
Liked: Cleanliness, property conditions & facilities
AC and small refrigerator belched and moaned all night. Front desk staff told me I could not change location of room or floor because I booked through Expedia.
Stayed 1 night in Jun 2023
Response from HF on Jun 19, 2023
Thank you for the feedback. We will see you next time!

10/10 Excellent

Rebecca

Stayed 1 night in Jun 2023
Response from HF on Jul 19, 2023
Thank you for the great review. See you next time!

10/10 Excellent

Abigail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent. Spent a hour in the pool, the woman who checked us in gave us a list of pizza places that delivered, we ate pizza in our king-sized bed, and had a wonderful nights sleep.
Stayed 1 night in Jun 2023
Response from HF on Jun 19, 2023
Thank you for the great feedback. See you next time!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Express
Very friendly and helpful staff. The rooms were very clean and comfortable.
Stayed 4 nights in Jun 2023
Response from HF on Jun 14, 2023
Thank you for the positive feedback. See you next time!

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was absolutely awesome
Stayed 2 nights in Jun 2023
Response from HF on Jun 13, 2023
Thats great to hear! Thank you for your feedback. See you next time!

10/10 Excellent

Elisa

Stayed 1 night in Jun 2023
Response from HF on Jun 27, 2023
Thank you for the feedback. See you next time!

10/10 Excellent

Vineeta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from HF on Jun 5, 2023
Thank you for your feedback. See you next time!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from HF on Jun 5, 2023
Thank you for your feedback. See you next time!

8/10 Good

Felicity

Traveled with family and small children
Liked: Cleanliness, staff & service
Good property
Stayed 2 nights in May 2023
Response from HF on May 23, 2023
Thank you for your feedback. See you next time!

10/10 Excellent

Anthony

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, friendly staff and tge room had everything we needed for an overnight stay . Didnt have time to explore the area but it was a perfecy stop along our trip.
Stayed 1 night in Apr 2023
Response from HF on Apr 21, 2023
Thank you for your feedback! See you next time!