Ratings based on 298 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Familiesby A verified traveler
Nice hotel beautifulPosted Apr 13, 2015
Pros: pool area
Cons: temperature of lazy river cold and dirty
Very pleasant great pool area. The staff was helpful and friendly. The spa area beautiful. Nice place for couples and families.
for Everyoneby A verified travelerfrom Brookline, MA
Fabulous location. Lots to do.Posted Apr 4, 2015
The location is stunning.The facilities are excellent. The overall experience was unmatched. And of course the weather was perfect too! The hiking trails right outside the front door were amazing. We enjoyed every moment of our stay and can't wait to return.
by A verified travelerfrom Phoenix
Beautiful property, amazing hotel, terrible staffPosted Mar 31, 2015
We are NOT ones to complain, in fact this is the first time I've written a negative response for a hotel stay. The staff was disaffected, not attentive and service was SLOW. With the exception of the gentleman that checked me in and the servers at Catalina BBQ (at Starr Pass CC and not part of Marriott), who were fantastic, the rest of our interactions made us feel as though we were bothering the JW Marriott staff. I'm sorry we wanted to order another round of drinks by the pool, or that we wanted to order food for our kids...you would have thought their staff was on vacation by their blasé and apathetic attitudes when we expected minimal service. Particularly the pool and patio servers who were consistently rude and slow and not interested in whether any of the guests needed anything. Several stating they couldn't take an order because they weren't our server, although he was nowhere to be found. Never mind the fact that you had to wait for 20 minutes to get your car from valet out front, or that they served lukewarm Stella in room temp glasses on the patio. We were just in town for a couple of days showing our daughter the U of A and the stay made for a less than impressive impression of Marriott and Tucson. Too bad because the property and facilities were gorgeous, but we won't be back and we'll make sure our friends won't be either.
for Everyoneby A verified travelerfrom Connecticut
Posted Mar 23, 2015
Pros: Staff, food, views, accommodations, elegance
Cons: Please mount make-up mirrors in bathrooms!
Location: Desert museum; Ventana Canyon hiking; San Xavier Mission Church; Tumicacori Mission; Tubac; Bisbee
Wonderful staff, great food, superb views, and lots to do!
for Everyoneby A verified travelerfrom newport beach,CA
Nice resort and close to townPosted Mar 19, 2015
Pros: The best margaritas! Food value for your money.
Cons: It is showing a bit of its age. Wood is worn on doors to public bathrooms.
Location: 17 min outside of town.
Hotel staff were all eager to please. LOVED the fire pit, music, food and drinks at night. Get room with a view its worth the extra money. The downside is the resort $20 daily fee which I think is a rip off.
for Everyoneby A verified travelerfrom Oxford, MI
Great stay for family or couplesPosted Mar 17, 2015
Pros: Location, hiking trails, spa pool and lazy river
Cons: The cost to rent the bikes are too high.
Location: Biking, hiking, cave tours and horseback riding
Very clean and comfortable upscale hotel. It is not a glamorous and glitzy place but it is upscale with the wonderful southwest feel and hospitality. We really enjoyed the fruit infused water that greeted you in the lobby each day. The hiking trails are wonderful located right in front of the hotel. The pools are great and even better is the lazy river. I took my 21 year old daughter and we had a blast! The spa is nice too with its own pool. They also have a nice selection of restrurants. You can stay at the hotel your entire stay if you want to. Lots to do.
for Everyoneby A verified travelerfrom Oregon
Everything great but Wi-FiPosted Mar 8, 2015
Pros: Location surrounded by land with suguaros. Two restaurants to pick from that have great good. Nice rooms. New hall carpet.
I stay at Starr Pass a lot because my son lives in Tucson. I am very frustrated by the Wi-fi however. You can go just about anywhere and get free wi-fi, easily. However at Starr Pass, you have to enter your name and hotel room EACH TIME you log in and from EACH DEVICE. Plus there is a screen that says it is going to cost $16.95 a day. It was included in my rate, but get real. Wi-fi is now like clean sheets, toilet paper, and a TV. Get it right and make it free.
for Everyoneby A verified traveler
Posted Feb 24, 2015
Cons: The only downside was the hotel is outside of town and they do not offer any shuttle services. You need to get a car if you want to explore the area.
My sister and I took a spa vacation and we had great time. The hotel is beautiful!
for Everyoneby A verified travelerfrom NY
Great resort hotel for adult travelers or w/kidsPosted Feb 18, 2015
Pros: Lovely resort hotel
Cons: The Starbucks in the hotel should stay open later than 5 p.m. Restaurant deals, especially those for children, should be explained upon check-in.
Location: Hiking, biking, museums. The in-hotel spa was nice, but not worth the extreme expense. Aloof desk staff.
Plenty to do, fun pool, beautiful grounds and great desert hiking steps from the front door.
for Everyoneby A verified traveler
Nice Hotel, with a great Patio.Posted Feb 18, 2015
Pros: It's a pretty quiet and relaxing place. There was no need to leave the grounds.
We didn't get the type of room that we reserved 6 months in advance despite calling at the time of reservation with our arrival time. On our second day, we returned to our roomto find the tub holding a couple of inches of dirty water. Not sure where it came from since house cleaning had already been in the room. We were told that this happens all the time and the hotel was not sure how. Other than that, the stay was awesome. Plenty of space at the pool, a lazy river and water slide. The golf course provides plenty of space to walk.