Exterior

Reviews of La Quinta Inn by Wyndham Tucson East

2.5 out of 5
La Quinta Inn by Wyndham Tucson East
6404 E Broadway Blvd, Tucson, AZ

Reviews

6.6
Rating 10 - Excellent. 280 out of 1061 reviews" "
Rating 8 - Good. 237 out of 1061 reviews" "
Rating 6 - Okay. 193 out of 1061 reviews" "
Rating 4 - Poor. 177 out of 1061 reviews" "
Rating 2 - Terrible. 174 out of 1061 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Charmaine, Hickory Creek

Disliked: Amenities
I stayed 10 days and the bedsheets were never changed.
Stayed 10 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on May 3, 2024
Hi Charmaine, we apologize for the oversight. Your feedback is important, and we'll make sure to address this issue moving forward. Thank you for bringing it to our attention.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was easy to get to, free breakfast and spacious rooms.
Stayed 5 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on May 3, 2024
Thank you, Timothy! We're delighted you appreciated our easy-to-reach location, complimentary breakfast, and spacious rooms. See you again soon!

8/10 Good

Eric

Traveled with group
Good location for convenient access to local businesses and food establishments.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on May 1, 2024
Thank you for sharing your feedback! We're delighted to hear that you found our location convenient for accessing local businesses and food establishments. Your satisfaction is our priority, and we look forward to welcoming you back soon!

6/10 Okay

Eric

Traveled with group
Good location for access to various businesses and easy access to food establishments.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on May 3, 2024
Thank you, Eric! We're glad you enjoyed our convenient location and nearby dining options. Looking forward to hosting you again soon.

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on May 1, 2024
We truly appreciate your perfect rating! It's wonderful to know that we met or exceeded your expectations. Thank you for choosing us, and we hope to have the pleasure of serving you again in the future!

6/10 Okay

JUDE

Traveled with family
Liked: Staff & service, amenities
Good for short stay
Stayed 2 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on May 1, 2024
Thank you for your review! We're glad to hear that our hotel was a good fit for your short stay. If you ever need accommodations again, we'd be more than happy to welcome you back. Safe travels!

8/10 Good

Christina

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Great for My kids
Stayed 1 night in Apr 2024
Response from Andrea Merritt on Apr 29, 2024
Dear ChristinaI would like to thank you for your review, and I am sure that staff will be thrilled to know that they were able to meet your travel needs. We greatly appreciate your business and hope that you will stay with us again the next time you are in Tucson.

6/10 Okay

charles

Good for the price
Stayed 7 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on Apr 28, 2024
Thank you for sharing your thoughts with us. We're glad you found value in your stay. If there's anything we can improve, please let us know. We look forward to welcoming you back soon!

4/10 Poor

Alex

Business traveler, Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
While many things about the property were in the pro column, there were also just as many things in the con. When we first arrived, I went to use the bathroom and unfortunately found the toilet seat to not be cleaned and sterilized. The room condition is adequate. The bed is comfortable and there are nice amenities. However, it could definitely use a good vacuuming, some mopping in the bathroom, and it wouldn't hurt to wipe down the counters/mirrors a little more thoroughly. I wanted to like our stay here, but there is room for improvement.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on Apr 27, 2024
Thank you for sharing your experience with us, and I'm sorry to hear about the issues you encountered during your stay. We appreciate your feedback as it helps us pinpoint areas for improvement. Rest assured, we will address the cleanliness concerns you mentioned to ensure a better experience for all our guests. We hope you'll give us another chance in the future to exceed your expectations.

8/10 Good

Robert

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Toilet and shower room really needs to be upgraded
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on Apr 26, 2024
Thank you for sharing your feedback. We appreciate your input and will certainly consider upgrades to improve your future experience.

10/10 Excellent

Judith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great locaation
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on Apr 26, 2024
Thank you for your review! We're glad you appreciated our location. Hope to host you again soon!

10/10 Excellent

Marsha

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man that checked me into the hotel on the night of April 21, 2024, did an awesome job! He was polite, efficient, friendly. I have a degree in the hospitality industry and have worked in 4 and 5 star resorts. This young man should be commended on the excellent job that he did. I have stayed at this hotel twice now. It is quiet and clean. The beds and pillows are super comfortable. I have brought my dog with me each time and there are no loud car noises or voices of people in the next room to agitate my dog and keep him up at night or set him off barking. I will continue to stay here whenever I come to Tucson.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on Apr 26, 2024
"Thank you so much for your amazing feedback! Thrilled to hear that I made such a positive impression on you. It's wonderful to know that you found our hotel quiet, clean, and comfortable, especially for your furry friend. We can't wait to welcome you back on your next trip to Tucson!

2/10 Terrible

Janell

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have stayed in several La Quinta's in different states and have come to expect a consistent standard of quality. The Tucson facility was the worst of any place that I've ever stayed. The floors and edges around the room were filthy. The bathtub was so gross, we opted not to bathe. The bathroom door and sink need to be replaced. Both are beyond repair. The furniture is worn down like something one would buy to refinish from a thrift store. The next room had "rent by the week" quests complete with plants and a dog. One could only guess what their occupation is. On the plus side, the staff were pleasant and helpful. Linens were sparkling white.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on Apr 20, 2024
Thank you for taking the time to share your feedback. We apologize for the cleanliness issues you experienced during your stay. We are addressing these concerns to ensure a better experience for our guests in the future. We're glad to hear that our staff was pleasant. Your comments are valuable to us, and we hope to have the opportunity to welcome you back for an improved stay.

6/10 Okay

Michael

Disliked: Staff & service, amenities
Front desk clerk was rude. Nothing to drink at breakfast except coffee. I am allergic to coffee. No water no nothing.
Stayed 2 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on Apr 20, 2024
We apologize for the lack of beverage options at breakfast and for any rudeness you encountered from our front desk. Your feedback is important to us, and we will address these issues to improve our services

4/10 Poor

Jesus

Business traveler, Traveled with family
Disliked: Property conditions & facilities
The bathroom is very dirty ,,
Stayed 2 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on Apr 18, 2024
I'm sorry to hear about the cleanliness issue in the bathroom. We'll address this immediately. Thank you for bringing it to our attention.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on Apr 18, 2024
Hi David! Thank you for your perfect review, see you again soon!

8/10 Good

Kelly

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms definitely need some updating. The bath tub may have been white at on time but it was gray & looked filthy. A dead bug was smashed on the wall and another one on the ceiling. Check in staff was very nice.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on Apr 17, 2024
Thank you for your feedback, Kelly. We appreciate your kind words about our check-in staff. We take your comments about the room condition seriously and will work on improvements. Your input helps us enhance the guest experience. We hope to welcome you back for a more satisfying stay in the future.

6/10 Okay

Sarah

Liked: Staff & service, property conditions & facilities
Friendly
Stayed 1 night in Jan 2024
Response from Jaun Johnson Front Desk Manager on Apr 17, 2024
Thank you for your review, Sarah. We're glad you found our team friendly. Your feedback is valuable to us as we strive to provide a great experience for all our guests. We hope to have the opportunity to exceed your expectations on your next visit.

6/10 Okay

Anthony

Traveled with family
Disliked: Property conditions & facilities
Exterior access. Less secure
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on Apr 17, 2024
"Thank you for sharing your feedback, Anthony. We take security very seriously and are constantly working to improve it. Your input helps us make necessary adjustments to ensure a safe and comfortable stay for all our guests. We appreciate your review

6/10 Okay

Tabitha

Stayed 2 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on Apr 17, 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Andrea Merritt on Apr 14, 2024
Good afternoon KimberlyI would like to thank you for your review, and I am sure that staff will be thrilled to know that they were able to meet your travel needs. We greatly appreciate your business and hope that you will stay with us again the next time you are in Tucson. Thank youAndrea MerrittGeneral Manager

6/10 Okay

Jeff

Stayed 3 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on May 3, 2024
Hi Jeff, thank you for your feedback. If there's anything we can do to improve your experience next time, please let us know. We appreciate your stay with us.

8/10 Good

Larry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
out of eggs and orange juice and milk two days in a row
Stayed 4 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on Apr 14, 2024
We're truly sorry for the inconvenience. Your feedback is valuable, and we'll make sure this doesn't happen again. Thank you for bringing it to our attention.

4/10 Poor

Chris

Liked: Staff & service, property conditions & facilities
There was no hot water in shower. We willneveruse La Quinta again. This has happened before in other La Quintas.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on Apr 12, 2024
I'm truly sorry for the inconvenience you experienced with the hot water during your stay. Your feedback is crucial, and we're taking steps to ensure this issue is resolved. We'd love the opportunity to make it up to you in the future.

4/10 Poor

Christine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dated property. Had to go to the front desk to get a roll of toilet paper. Shower was bad — no water pressure. Will not be staying there anytime soon.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on Apr 7, 2024
We apologize for the inconveniences you faced. We are addressing the dated property issues and water pressure. We hope you reconsider staying with us in the future for a better experience.

2/10 Terrible

Bobbie

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We requested a room downstairs bc we're seniors with 2 dogs. We were told there weren't any available. That was not true. Our dogs were terrified of the concrete stairs so we had to carry them up and down each time. Check out is 11am. At 11:10 the lady from the front desk came banging on the door, then she opened the door & terrified our dogs. At that time we were in the process of loading the car. Had I not been in the room at that moment, our dogs would've escaped. We will NEVER go back to this location.
Stayed 5 nights in Jan 2024
Response from Jaun Johnson Front Desk Manager on Apr 7, 2024
We're truly sorry for the troubles you had during your stay. We apologize for the mix-up about the downstairs room and for the incident with our staff member. We're addressing these issues to prevent them from happening again. If there's anything we can do to make it right or assist you further, please let us know.

4/10 Poor

Valerie

Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on Apr 26, 2024
We're sorry to hear we fell short of your expectations. Please reach out to us directly so we can address any concerns you have. Your feedback is valuable to us.

10/10 Excellent

Lisa

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
The young man Jaun who helped us was extremely nice and polite and friendly.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on Apr 5, 2024
Thank you for sharing your positive experience! We're delighted to hear that (I), Jaun provided excellent service.

8/10 Good

Mario Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on Apr 3, 2024
Thank you for your positive 4/5 review. Glad you enjoyed your stay, see you again in the near future!

8/10 Good

Jose, Anthony

Traveled with family
Liked: Cleanliness, staff & service
Mostly everything was great. It definitely looks like it used to be an old motel, acquired by the Wyndham group, looks recently renovated, at least on the surface (new coats of paint, new carpets and bathroom floor, new bedding/linens), but the bathtub clearly looked like it has seen better years. Still, everything was very clean, except for the fact that the facilities may be in need of fumigation: I swatted two giant-sized mosquitoes and one tiny roach. That left us a little uneasy the first night. But for the rates offered, it still has great value, great location.
Stayed 3 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on Apr 3, 2024
Thank you for your feedback. We're glad you enjoyed most of your stay and appreciated our recent renovations and cleanliness. We apologize for any inconvenience caused by the bathtub and insects, and we'll address these issues promptly. We hope to welcome you back for another enjoyable stay. Thank you for choosing us and highlighting our great value and location.

8/10 Good

margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 13 nights, room was clean, bedding clean and fluffy white towels, breakfast was ample to start the day, staff where really nice and helpfull. Also within walking distance to shops and other eating outlets. I will definately be booking again.
Stayed 13 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on Mar 31, 2024
Thank you for your feedback and loyalty! We're delighted you enjoyed your stay and look forward to welcoming you again soon.

4/10 Poor

Alycia

Traveled with family
The hotel was not very clean and looked very worn down. The hot tub was out of order which was disappointing. The room service staff was good about stopping by each day to collect garbage and bring more towels or toiletries. The tv in the room and cable was difficult to use-seemed to have a lag from the remote. WiFi was not good either. Also twice room card did not work to get into room and had to go to the front to get new keys. Overall a poor experience sadly.
Stayed 4 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on Mar 30, 2024
Thank you for sharing your feedback. We're working on improvements to ensure a better experience for our guests in the future.

8/10 Good

Fernando

Traveled with family
Liked: Cleanliness, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on Mar 30, 2024
Thank you for highlighting our location. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Cheryl, Coos Bay

Liked: Cleanliness, staff & service, amenities
Noisy surroundings, noisy fridge, hard bed, bad bathtub and tub fixtures. Tiny breakfast area, unable to have breakfast due to no where to sit. Went to Denny’s next door. Bathtub surface was badly worn and cracked around drain with a really bad patch job. The shower head, faucet and knobs were very old and worn. Entry area was nice and well lit, late night desk clerk was very kind.
Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on Mar 30, 2024
Thank you for sharing your detailed feedback. We apologize for the inconveniences you encountered and will address these issues promptly. We appreciate your kind words about our late-night desk clerk and hope to provide a better experience for you in the future.

2/10 Terrible

Sydnea

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on Mar 27, 2024
Thank you for your review!

6/10 Okay

Norbert

Mediocre maid service. Towels missing, front patio not clean. Maid service skipped one day.
Stayed 6 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on Mar 27, 2024
We apologize for the subpar maid service you experienced. We'll address these issues to ensure a better experience in the future.

4/10 Poor

Nelson

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We ended up cancelling our stay and going to a Sheraton. Being from Canada and having camped our way down to Arizona. We wanted our hotel to have a working hot tub and pool. Especially since travelling with children. We called a couple days in advance and the staff (very friendly) assured us the hot tub and pool were in working order. We booked, and checked in, upon checking in, we asked if the hot tub and pool were working and they said yes, again very friendly professional experience. We got our keys and headed to the room, checked out the pool and hot tub and to our surprise, not only was the hot tub not working, the water was cloudy and there was a visible scum layer on the bottom. The pool had debris floating all around in it as well. We went straight back to the lobby and canceled. We got a full refund and headed down the road to a slightly more expensive Sheraton. Was worth every penny.
Stayed 3 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on Mar 24, 2024
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will work diligently to address these issues to ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope you give us another chance to exceed your expectations in the future.

8/10 Good

Diana

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on Mar 27, 2024
Thank you for your review!

10/10 Excellent

Heather

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Many restaurants nearby. Pool view nice yet wish hot tub was working. Wish breakfast have more healthy options. Loved tv service. I see some rust around bathtub. Good employees
Stayed 2 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on Mar 24, 2024
Thank you for sharing your experience. We appreciate your input and hope to see you again soon.

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on Apr 12, 2024
Thank you for your 5/5 rating! Glad to hear you enjoyed your stay with us!

6/10 Okay

Lillie Jordan Owens Stephen

Traveled with family
The restroom could've used a little bit more care
Stayed 3 nights in Mar 2024
Response from Andrea Merritt on Mar 19, 2024
Good afternoon Lillie Jordan, I would like to thank you for taking time out of your busy schedule to submit a review for our property. I would also like to apologize for the experience you had at our property. I assure you that is not the level of customer service that we strive for at the Laquinta Inn. Your feedback is sincerely appreciated and we will utilize it to make necessary improvements. I hope you will stay with us again in the future.

8/10 Good

Mari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Andrea Merritt on Mar 19, 2024
Good afternoon MariI would like to thank you for your review, and I am sure that staff will be thrilled to know that they were able to meet your travel needs. We greatly appreciate your business and hope that you will stay with us again the next time you are in Tucson. Thank youAndrea MerrittGeneral Manager

10/10 Excellent

Danielle

Stayed 2 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on Apr 7, 2024
Thank you for your 5/5 rating!

6/10 Okay

DAVID

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst mattress I've ever slept on!
Stayed 6 nights in Mar 2024
Response from Andrea Merritt on Mar 19, 2024
Good afternoon David, I would like to thank you for taking time out of your busy schedule to submit a review for our property. I would also like to apologize for the experience you had at our property. I assure you that is not the level of customer service that we strive for at the Laquinta Inn. Your feedback is sincerely appreciated, and we will utilize it to make necessary improvements. I hope you will stay with us again in the future.

6/10 Okay

Josh

Traveled with family and small children
Disliked: Amenities
Breakfast wasn't great, staff wasn’t friendly.
Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on Mar 16, 2024
Thank you for your feedback. We're glad you had a great check-in experience with our friendly front desk staff. We apologize for any inconvenience caused during breakfast and will address the issues raised with our breakfast team.

4/10 Poor

Sarah

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Check in was amazing. Super friendly front desk staff. The breakfast lady was very rude. Stood over by the front desk and people kept asking for items that had run out. No milk, coffee, waffle mix, eggs, coffee cups….. Cut off time of 9am, is not enough time. I was shamed for taking breakfast to my room but there was no where to sit because everyone was rushing to get breakfast before 9am cutoff. Bathtub is painted and so are countertops. Peeling paint around sink. Property was clean.
Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on Mar 16, 2024
Thank you for your feedback. We're glad you had a great check-in experience with our friendly front desk staff. We apologize for any inconvenience caused during breakfast and will address the issues raised with our breakfast team.

8/10 Good

Pa, Hampton

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an ok place. Wasnt too bad. Only stayed here cause it was affordable for last minute stay plus I have a dog. Pet friendly. Close to food and shopping.
Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on Mar 18, 2024
"Thank you for your kind words and feedback, we appreciate your support!"

8/10 Good

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful. Breakfast was about par for the course - it will tide you over until lunch. The area is extremely easy to get around on by foot with a nice mall a couple of blocks away and plenty of dining options and bus transportation next to the hotel.
Stayed 3 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on Mar 18, 2024
Thank you for your kind words about our friendly staff, convenient location, and nearby amenities. We're glad you enjoyed your stay!

4/10 Poor

Jeffrey

Disliked: Staff & service
I didn't fall asleep until after 3am because the people above us were stomping non stop for 4 straight hours. Hotel front desk didn't seem to care.
Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on Mar 18, 2024
Thank you for bringing this to our attention. We apologize for the disturbance you experienced and will address it with our team to ensure a more peaceful stay for our guests in the future.

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on Mar 31, 2024
Thank you for your review.