Outdoor pool
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Reviews of Holiday Inn Express Union City (San Jose), an IHG Hotel

2.5 out of 5
Holiday Inn Express Union City (San Jose), an IHG Hotel
31140 Alvarado Niles Rd, Union City, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 390 out of 818 reviews" "
Rating 8 - Good. 295 out of 818 reviews" "
Rating 6 - Okay. 79 out of 818 reviews" "
Rating 4 - Poor. 34 out of 818 reviews" "
Rating 2 - Terrible. 20 out of 818 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Priscila

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from A.S on May 7, 2024
Thank you very much for sharing your thoughts with us, and we value your input. We are sorry to hear that you were not pleased, and we will certainly take your comments into consideration. We look forward to sharing another exceptional experience when your travels bring your back our way!

2/10 Terrible

Damian

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was under construction and we were not told until we got there and too late to cancel and the pool was closed so my grandson was very disappointed and I’m disappointed we were not told ahead of time .
Stayed 1 night in Apr 2024
Response from A.S on May 1, 2024
Thank you very much for sharing your thoughts with us, and we value your input. We are sorry to hear that you were not pleased, and we will certainly take your comments into consideration. We look forward to sharing another exceptional experience when your travels bring your back our way!

2/10 Terrible

Keith

Traveled with family
Disliked: Amenities, property conditions & facilities
According to the sign in the elevator, this property is under construction until January 2025. The water kept getting turned off, and the front desk told us that there has been a lot of vandalism and break-ins to cars in the parking lot. There was a lot of noise during the day and the pool and hot tub were not available for use due to construction. If this had been known before booking I would have booked elsewhere.
Stayed 2 nights in Apr 2024
Response from A.S on May 1, 2024
Thank you very much for sharing your thoughts with us, and we value your input. We are sorry to hear that you were not pleased, and we will certainly take your comments into consideration. We look forward to sharing another exceptional experience when your travels bring your back our way!

10/10 Excellent

Kimberly

Quiet, safe, clean, good breakfast
Stayed 2 nights in Apr 2024
Response from A.S on Apr 22, 2024
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

10/10 Excellent

JAMES, Corona

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Shopping area
Stayed 3 nights in Apr 2024
Response from A.S on Apr 22, 2024
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great and all staff was friendly and helpful. Thanks
Stayed 1 night in Apr 2024
Response from A.S on Apr 22, 2024
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

8/10 Good

Lucinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly. Quite and convenient shopping, dining and entertainment
Stayed 3 nights in Mar 2024
Response from A.S on Mar 31, 2024
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

8/10 Good

Mingjiang

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is convenient.
Stayed 1 night in Mar 2024
Response from A.S on Mar 25, 2024
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

4/10 Poor

Curtis

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel is undergoing renovations which means everything is old. I had to go back to the front desk with luggage 3 times because keys would not work. They changed rooms but did not have King I paid. The kicker was the warning from the clerk that the Police Department advised them to let all customers know that crime including vehicle break in and robbery are high .
Stayed 1 night in Feb 2024
Response from A.S on Mar 1, 2024
Thank you very much for sharing your thoughts with us, and we value your input. We are sorry to hear that you were not pleased, and we will certainly take your comments into consideration. We look forward to sharing another exceptional experience when your travels bring your back our way!

10/10 Excellent

??????

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from A.S on Feb 21, 2024
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

8/10 Good

Amalia

Traveled with family
Cleanliness
Stayed 1 night in Jan 2024
Response from A.S on Feb 21, 2024
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
During our stay the were doing a remodel. So, no pool plus the place looked grimy because of the remodel.
Stayed 1 night in Jan 2024
Response from A.S on Jan 29, 2024
Thank you very much for sharing your thoughts with us, and we value your input. We are sorry to hear that you were not pleased , and we will certainly take your comments into consideration. We look forward to sharing another exceptional experience when your travels bring your back our way!

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from A.S on Jan 26, 2024
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

8/10 Good

CHENG FENG

Stayed 4 nights in Jan 2024
Response from A.S on Jan 25, 2024
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

10/10 Excellent

Kyaw

Stayed 2 nights in Jan 2024
Response from A.S on Jan 25, 2024
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

4/10 Poor

Mishon

Business traveler
Liked: Staff & service, room comfort
No sleep
Alarm going off during the night both nights. Unknown cause. Heavy machinery backing up, beeping, banging, and reving each morning at 0400. Unsafe area with warnings at night.
Stayed 2 nights in Jan 2024
Response from A.S on Jan 8, 2024
Thank you very much for sharing your thoughts with us, and we value your input. We are sorry to hear that you were not pleased with your stay and we will certainly take your comments into consideration. We look forward to sharing another exceptional experience when your travels bring your back our way!

8/10 Good

Robyn-Marie

Business traveler
Stayed 1 night in Dec 2023
Response from A.S on Jan 25, 2024
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

10/10 Excellent

Robyn-Marie

Business traveler
Close to dining and evening entertainment
Stayed 1 night in Dec 2023
Response from A.S on Feb 21, 2024
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

10/10 Excellent

Ernesto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel
I always enjoy staying at the Holiday Inn Express. They are very friendly and the rooms are clean, and comfortable. I would recommend this place to anyone who travels to the area.
Stayed 1 night in Dec 2023
Response from A.S on Dec 26, 2023
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

4/10 Poor

Adele

Stayed 1 night in Dec 2023
Response from A.S on Dec 26, 2023
Our team will take note of your feedback and use it to continually improve in various aspects. Please give us another chance to host you and eventually shift your perceptions

10/10 Excellent

judith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Only trouble was finding it. Small sign on street and none on building. I drove around in the area for more than 40 minutes looking for it and finally asked at a restaurant in this large shopping complex. Even so I did not find it immediately
Stayed 1 night in Dec 2023
Response from A.S on Dec 13, 2023
Your feedback will definitely help us towards bettering our services and we hope to host you again soon.

10/10 Excellent

Harris

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 1 night in Dec 2023
Response from A.S on Dec 26, 2023
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

10/10 Excellent

joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from A.S on Nov 23, 2023
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

8/10 Good

Jay

Stayed 1 night in Nov 2023
Response from A.S on Nov 22, 2023
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

2/10 Terrible

Rongsen

Disliked: Amenities
Poor service
Stayed 1 night in Nov 2023
Response from A.S on Nov 14, 2023
Thank you very much for sharing your thoughts with us, and we value your input. We are sorry to hear that you were not pleased and we will certainly take your comments into consideration. We look forward to sharing another exceptional experience when your travels bring your back our way!

2/10 Terrible

bruce

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
Staff that runs the front desk is awful, there are better options don’t waste your time
Stayed 1 night in Nov 2023
Response from A.S on Nov 14, 2023
Thank you very much for sharing your thoughts with us, and we value your input. We are sorry to hear that you were not pleased and we will certainly take your comments into consideration. We look forward to sharing another exceptional experience when your travels bring your back our way!

10/10 Excellent

Roger Alan, Cumming

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with many walkable amenities nearby.
Stayed 2 nights in Nov 2023
Response from A.S on Nov 14, 2023
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near alot of venues, restaurants
Stayed 2 nights in Nov 2023
Response from A.S on Nov 14, 2023
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

10/10 Excellent

Emmanuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from A.S on Nov 14, 2023
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again.
Facility and room was clean and the staff was friendly.
Stayed 1 night in Oct 2023
Response from A.S on Nov 14, 2023
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe
Stayed 1 night in Oct 2023
Response from A.S on Nov 14, 2023
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

10/10 Excellent

Sheila

Stayed 2 nights in Oct 2023
Response from A on Oct 27, 2023
Thank you for taking the time to review our hotel.

2/10 Terrible

Walid

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here, rooms are very dirty. Los ants around the room!
Stayed 3 nights in Oct 2023
Response from A.S on Nov 14, 2023
Thank you very much for sharing your thoughts with us, and we value your input. We are sorry to hear that you were not pleased and we will certainly take your comments into consideration. We look forward to sharing another exceptional experience when your travels bring your back our way!

8/10 Good

Juan C

Stayed 1 night in Sep 2023
Response from A.S on Nov 14, 2023
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer Service Amazing. Beds Are Ok
I can’t complain for the price. The hotel is a little outdated but they are working on the hotel at the time of my stay. I lost my license in the parking lot and only found out when the front desk employee called me. Very profesional and due to this I can tell they went above and beyond to make sure the ID got back to its owner. Overall the stay was pleasant. Breakfast had the usual and was good. Customer service which I believe is the most important part of a business is a 10/10. Im a little spoiled when it comes to beds so I wish there was something softer but again… that’s just a personal thing. Overall. I can say that I would come back when visiting Union City
Stayed 2 nights in Sep 2023
Response from A.S on Nov 14, 2023
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Comfortable Stay for 5 nights.
Clean and comfortable rooms, very good room cleaning service. no complaints. Food variety for breakfast was a bit limited for me. The 4 slice toaster too slow to toast the bread even at max settings. Coffee can be better.
Stayed 4 nights in Sep 2023
Response from A.S on Nov 14, 2023
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

8/10 Good

Angelica

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good price
Stayed 1 night in Sep 2023
Response from A on Sep 7, 2023
Thanks for taking the time to give us a review

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall is good, except the entrance door is not working after 12am, you have to wait for someone to open the door. 😬
Stayed 1 night in Jul 2023

10/10 Excellent

Neeraj

Liked: Staff & service
Stayed 4 nights in Jul 2023

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of great dining options near the hotel
Stayed 1 night in Jul 2023

10/10 Excellent

milagrosa

Traveled with family and small children
The customer service was great!
Stayed 1 night in Jul 2023

10/10 Excellent

Nelia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location , accessible to a lot of business establishments. Very nice staff and polite . Clean and well organized.
Stayed 1 night in Jul 2023

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, very comfortable beds, everything you need and excellent customer service
Stayed 4 nights in Jul 2023

10/10 Excellent

Jose

Stayed 3 nights in Jul 2023

8/10 Good

Christopher, Madison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location - many dining and shopping options available with a very short walk. Nice park a block away for walking or jogging. Hotel was fine - nothing spectacular. Part of first floor was being remodeled when we were there. Hot breakfast was good perk.
Stayed 4 nights in Jun 2023

8/10 Good

Dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Holiday Inn Express, Union City on Jun 12, 2023
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't waitto host you again either on your business or leisure trip. See you soon at Holiday Inn Express inUnion City!

10/10 Excellent

AURELIO

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy and convenient
Stayed 1 night in Jun 2023
Response from Holiday Inn Express, Union City on Jun 12, 2023
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't waitto host you again either on your business or leisure trip. See you soon at Holiday Inn Express inUnion City!

8/10 Good

javier

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well situated 3 star hotel.
Stayed 2 nights in May 2023
Response from Holiday Inn Express, Union City on May 31, 2023
Thank you for your perfect rating and kind words. It was a pleasure to serve you, and we can't wait to host you again either on your business or leisure trip. See you soon at Holiday Inn Express in Union City!

6/10 Okay

Hallam

Liked: Staff & service
Stayed 1 night in May 2023
Response from Holiday Inn Express, Union City on May 31, 2023
Thank you for choosing us! We strive to meet the level of satisfaction every guest expects from an IHG Hotels & Resorts property. I am sorry we did not deliver this time.

8/10 Good

Kaye

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 days with family members. We booked 3 rooms. Staff were very accommodating and friendly. Used the gym facility which was good enough. The area was convenient for shops and restaurants. Would stay again.
Stayed 2 nights in May 2023
Response from HIE Union City on May 28, 2023
Thank you! We are glad you enjoyed your stay.