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Reviews of Beau-Rivage

4 out of 5
Beau-Rivage
Kirchstrasse 44, Zermatt, VS

Reviews

9.2

Wonderful

Rating 10 - Excellent. 175 out of 265 reviews" "
Rating 8 - Good. 71 out of 265 reviews" "
Rating 6 - Okay. 13 out of 265 reviews" "
Rating 4 - Poor. 4 out of 265 reviews" "
Rating 2 - Terrible. 2 out of 265 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location in the middle of town. Reception was helpful in explaining everything about the hotel and extremely helpful in giving information about the different activities around town.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location and friendly staff. Room is small and noise barrier between rooms is not great.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ash

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

JENNIFER, SAN JOSE

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pros: Great communication and friendly staff. The location is central and easy walking distance to main street shopping and the Sunnegga funicular station and the Gornegrat train station. Cons: This hotel states the rooms are non-smoking, however there are ashtrays on the balconies. When someone smokes on their balcony, it comes right into the other bedroom windows. And on the topic of balconies, there is only a very low, small barrier between balcony rooms, so anyone sitting out on their balcony can see right into your room, there is no privacy between balconies. It also doesn’t feel very secure to leave your windows open at night (the rooms get very stuffy) when someone could just walk right into your room from another balcony. I feel this could be a simple upgrade for the hotel. The pillows are very flat with zero neck support, even if you fold them and double up.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Neil

Stayed 1 night in Sep 2023

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly
Stayed 1 night in Sep 2023

10/10 Excellent

Abigail

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view of the Matterhorn, wonderful staff, very clean, great location.
Stayed 4 nights in Jul 2023

10/10 Excellent

Christine, Glendale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Jul 2023

8/10 Good

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, clean rooms.
Nice staff, clean rooms.
Stayed 3 nights in Jul 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You should go to Zermatt!
Excellet!! Great view of the Matterhorn. Staff was very nice and helpful. Location was good. Beautiful, clean, modern room. Breakfast was good and staff were accommodating. If lugging a suitcase a taxi might be a better option from train station but you can walk if u want. Great restaurants in the area. Everyone was very friendly.
Stayed 1 night in Jul 2023

10/10 Excellent

Diana

Traveled with family
Liked: Staff & service, property conditions & facilities
Beautiful room with a perfect view of the Matterhorn, the river. Loved the places If we can do it again we will go back to the same hotel
Stayed 3 nights in Jul 2023

10/10 Excellent

Lilli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that the staff was so attentive to our needs and went above and beyond! Good breakfast too!!
Stayed 2 nights in Feb 2023

10/10 Excellent

Mitchell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Beau-Rivage! The staff were incredibly friendly and picked us up/dropped us off from the train station. The complimentary breakfast was the best I’ve ever had at a hotel — they made whatever type of coffee you wanted and will cook bacon/eggs for you upon request. Also has traditional breakfast items as well as full Swiss charcuterie. Great location and wouldn’t hesitate to stay here again.
Stayed 1 night in Jan 2023

10/10 Excellent

Cambria

Stayed 4 nights in Jan 2023

10/10 Excellent

DANILO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, our room has a great view of the Matterhorn was amazing, excellent service , very nice people, the hotel's restaurant, has great food our server Elliot, was excellent, I Highly recommend this hotel.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had missed the last lift back to Cervinia - - so booked this last minute on Expedia and arrived with only a credit card and photo of my passport. The staff couldn’t have been more accommodating. The restaurant is also a hidden gem!

10/10 Excellent

David, DECATUR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Oct 2022

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with a great view toward the north. Hotel employees were very nice and accommodating. We were transported from the start of town to the hotel in their electric card which was great since it was raining.
Stayed 2 nights in Sep 2022

10/10 Excellent

Karrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our stay❤️
Stayed 1 night in Sep 2022

10/10 Excellent

Emad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so beautiful and amazing. We stayed in their mount Matterhorn's view room. It was clean and the service was awesome. The guy (owner's son) dropped us to the train station on our way back. We loved the breakfast and the lady there. Everyone was so hospitable and welcoming. Highly recommended and definitely we will come here again soon.
Stayed 1 night in Aug 2022

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at Beau Rivage and it exceeded our expectations. It was a marvelous stay in all respects. The staff were friendly and helpful throughout and the view from the hotel was exceptional.
Stayed 3 nights in Jul 2022

10/10 Excellent

Sydney

Stayed 3 nights in Jul 2022

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Location was great. Would stay here again
Stayed 2 nights in Jul 2022

10/10 Excellent

Kwangsik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view for Zermatt
Stayed 1 night in Jul 2022

10/10 Excellent

nathalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very homy hotel with easy access to ski shuttle and walking distance from restaurants and shopping. The staff is super friendly and their attention to customer satisfaction is second to none. We hope to be back!
Stayed 5 nights in Jan 2022

10/10 Excellent

Suneetha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel and friendly staff
Lovely hotel with Matterhorn views from the room. They gave us an upgrade to a room with Matterhorn view. It was modern and clean with walking distance to train station. Friendly staff and they provided free transfers to and from zermatt train station.
Stayed 2 nights in Sep 2021

10/10 Excellent

Andra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Sep 2021

8/10 Good

Cosmo, USA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were beautiful spacious and clean looking at the Matterhorn. Spa facilities and bar not so impressive. Ava was excellent. Max and his wife were very helpfully
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, room, breakfast, people, everything was wonderful!
Stayed 2 nights in Feb 2020

8/10 Good

Issac

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice view of Matterhorn excellent breakfast the facilities in bathroom is not suitable for Asian, the mirror and the toilet is too high
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location right by center of Zermatt. Easy access to main gondola via bus or short walk. The room was spacious and clean. The staff was incredibly friendly and helpful. Breakfast was a perfect way to start the day. The hotel was not very modern but it was very comfortable.
Stayed 3 nights in Jan 2020

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Blair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice in Zermatt
Great location. Good breakfast. Nice staff. Would stay again.
Stayed 1 night in Sep 2019

8/10 Good

cheng ju

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again.
The staff were friendly, the rooms were clean and comfortable, and the town was beautiful. We were only there for one night, but we slept well with the sound of the stream running by, and then had a very good breakfast in the morning with a stunning view of the Matterhorn. We stayed in August, but whether summer or winter, I would definitely stay here again.
Stayed 1 night in Aug 2019

10/10 Excellent

Josie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff!!! The location! Stay here (or don't so it's not too busy when I come back!). Seriously, the genuine kindness of all of the staff made it feel like you were staying at a friend's place. From recommendations, to kind chats, warm hellos and turn down service with chocolates .... Amazing. The location and features of the hotel made it a premiere spot to stay. Thank you Beau Rivage for a delightful stay in Zermatt. Our fave on our Switzerland trip:)
Stayed 1 night in Aug 2019

2/10 Terrible

Disappointed

Disliked: Staff & service, property conditions & facilities
Bad experience, and the lesson here is if a room is non-refundable, it’s likely because they know you are going to WANT a refund. This hotel looked nice enough online, but when I arrived, I was given one of the only rooms – 1st floor - directly facing very loud construction taking place over the river. Having no interest in staying I asked to be allowed to check out and not charged - it was only noon, by the way. The owner refused, and insultingly insisted the noise wasn’t a problem. I called Expedia – they could hear the hammering and drills over phone and agreed I should be allowed a refund and tried to call the hotel. Not surprisingly – no answer. They had me to go down to the front desk with my phone to speak with the owner who again refused the refund. I realize it is not the hotel’s fault that this construction is going on, but considering there is just the one room directly facing this and they likely don’t have multiple requests, the ethical and DECENT thing to do would have been simply allow me to leave without a charge. It should be a law that hotels inform guests BEFORE they book a non-refundable room if the room is not as appears on the website, and instead faces something like loud construction. Finally, since this hotel is clearly not up front about things, guests should also know that the rooms that don’t’ face the Matterhorn (except the side one overlooking the construction) directly face a large cemetery – and I’m guessing those rooms are also non-refundable.
Stayed 1 night in Jul 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zermatt
Small hotel with amazing views. Unfortunately there was a building site next door.
Stayed 1 night in Jul 2019

10/10 Excellent

Doina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at Beau-Rivage. The junior suite was spacious and had fantastic view of Matterhorn, the bathroom was sparking clean, the staff was very nice and helpful. I would highly recommend this hotel!!
Stayed 2 nights in Jul 2019

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem
Wonderful location. Excellent service, which made our stay incredibly enjoyable.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happiness in Zermatt
Lovely hotel, wonderful staff and great location. Very warm and helpful to us. Each room has a balcony overlooking Zermatt so you can watch the activity below.
Stayed 1 night in Jul 2019

8/10 Good

Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice but extremely dated. They don’t have air conditioning, which can get hot in the summer. However, the location is great, the staff is friendly and the price was good.
Stayed 1 night in Jun 2019

8/10 Good

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with everything you could need for a family ski holiday. Great breakfast, comfortable rooms and friendly staff. Location is perfect too and loved the sauna and steam room after a long day’s skiing - only wish I hadn’t left it until the last day to use!!
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019